Terraza o patio
Ver disponibilidad

Opiniones de Regent Berlin, an IHG Hotel

5 out of 5
Regent Berlin, an IHG Hotel
Charlottenstrasse 49, Berlin, BE

Opiniones

9.8

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 804 de 942 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 942 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 942 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 942 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 942 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.6/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jinnett

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent, I love it
Se hospedó 4 noches en febrero de 2023
Respuesta de Regent Guest Service Team, el 13 feb. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Guillermo garcia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel, even for a hotel of this price range the room was large and the bathroom very large and comfortable. The area around the hotel is upscale and prety but not so lively as other berlin neigbohoods
Se hospedó 7 noches en septiembre de 2022
Respuesta de Regent Berlin, el 1 oct. 2022
Dear guest,thank you so much for such a wonderful feedback! I am more than happy to read, that you enjoyed your stay at the Regent Berlin!I would be looking forward to welcoming you soon again!Kind regardsGuest Service Team

10/10 Excelente

JOSÉ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020
Respuesta de Carolin, el 9 mar. 2020
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Your Regent Berlin Team

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel clásico, muy buena decoración. Al llegar nos dieron un upgrade a una habitación muy grande, cómoda y muy linda
Se hospedó 4 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel muy bien ubicado
Muy elegante y señorial, con habitaciones grandes y cómodas. El personal muy amable y la ubicación es excelente
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
luxury place with all kind of amenities.
Se hospedó 2 noches en mayo de 2018

10/10 Excelente

pilar, españa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien situado
Es dantastico. La habitacion preciosa y muy grande. El baño inpecable. El sevicio impecable y muy agradable.
Se hospedó 3 noches en marzo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Muy bien situado. Habitación muy amplia y confortable. Buena atención
Se hospedó 10 noches en agosto de 2017

10/10 Excelente

Juanjo, Sevilla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente. Lo recomendaría y felicitaría a todo su personal

10/10 Excelente

BETTY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy buen hotel
muy recomendable el hotel, la ubicación, excelente desayuno.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Hermoso hotel super bien ubicado, staff amable

10/10 Excelente

Mario E., Bogota, Colombia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Verdadero 5 estrellas
Estuvimos 3 noches en Berlin, ubicacion perfecta cerca a la Isla de los Museos, caminando 10 minutos a la Puerta de Brandenburgo, 200 mte de la av. Unter der Linden, muy buenos restaurantes en los alrededores. La habitacion amplia, limpia, bano maravilloso. El desayuno espectacular; el personal muy amable. Volveria a este hotel sin Duda y lo recomiendo 100%.

10/10 Excelente

sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Slow draining shower was the only negative
Se hospedó 3 noches en abril de 2024
Respuesta de Regent Guest Service Team, el 23 abr. 2024
Dear guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Regent Guest Service Team

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Regent Guest Service Team, el 20 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

David, EAST KEW

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brilliant convenient location, lovely huge room with all mod con, excellent friendly multilingual staff. Highly recommended.
Se hospedó 1 noche en abril de 2024
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Toni

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was lovely, had my own balcony with a great view. The room was very nice and the staff were friendly and helpful
Se hospedó 4 noches en marzo de 2024
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Karl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

8/10 Bueno

SHIHO

Se hospedó 5 noches en enero de 2024
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Pierre

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect
Se hospedó 1 noche en marzo de 2024
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Jean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hôtel bien placé. Personnel très sympathique et serviable. Petit déjeuner copieux, avec un service impeccable.
Se hospedó 7 noches en febrero de 2024
Respuesta de Regent Guest Service Team, el 14 abr. 2024
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Alexander

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Loren, Denver

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel and top notch luxury. Staff is always attentive and this what a 5 star hotel is meant to be. Location was well located for attractions and good restaurants and shopping.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

David George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous hotel in such a great location for exploring Berlin city centre.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Guest Service Team, el 6 ene. 2024
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 Excelente

Karen, landrum

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful suite! Very Clean , great breakfast and the staff was the best!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jacqueline Reißer, el 14 dic. 2023
Dear guest, thank you so much for the positive feedback! We highly appreciate your review.We hope to see you again!Best regards, Jacqueline Reißer

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff - good attention to detail.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Guest Service Team, el 21 nov. 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Regent BERLIN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Guest Service Team

10/10 Excelente

Eleonora

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Service Team, el 29 oct. 2023
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel, truly 5 star. Classy, clean, everything looks new and fresh. Staff incredibly professional, great location, great bar and restaurant. Had drinks a few nights at the bar, and food. Everything is reasonably priced for a hotel of this quality. Highly recommend. Will definitely stay here again.
Se hospedó 6 noches en octubre de 2023
Respuesta de Guest Service Team, el 29 oct. 2023
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 Excelente

Marina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel in perfect condition. Very comfortable and good size room. Excellent location. Walking distance to main attraction. Big choice of the restaurants around the hotel. Personal in the hotel are very friendly and helpful. We really enjoyed our stay at Regent Berlin. Thank you everyone for keeping Regent so beautiful and charming
Se hospedó 8 noches en octubre de 2023
Respuesta de Regent Guest Service Team, el 12 oct. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is nothing i did not like about this property. The staff and amenities were wonderful. Could not have asked for anything better!!!
Respuesta de Regent Guest Service Team, el 27 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel in a very central location. Expensive but worth it.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Regent Guest Service Team, el 24 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable, great location, super staff. Would throughly recommend this hotel.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Regent Guest Service Team, el 22 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the best hotel EVER. Very friendly, professional staff - everyone. Beautiful property. Excellent food and wine. Rented bicycles - excellent condition. Turn down service, often with a treat. We'll be back!!
Se hospedó 5 noches en septiembre de 2023
Respuesta de Regent Guest Service Team, el 22 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

8/10 Bueno

Irene

Se hospedó 4 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 12 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Cary

Se hospedó 1 noche en agosto de 2023
Respuesta de Regent Guest Service Team, el 22 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Wally, Madison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 22 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely excellent Staff friendly, helpful and cheerful Room impeccable; clean and roomy with excellent bathroom. Super comfortable bed and temperature Breakfast the best I’ve had in a hotel. Very quiet. Location super in Berlin - right in Unter see Kunden near all major museums and the lovely Old Town. Steps from subway I go to Berlin every summer and have stayed at 3-4 top hotels but will make this my home for all future visits.
Se hospedó 8 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 31 ago. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Charis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 22 sept. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Center

10/10 Excelente

Syed Mahmood

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was pleasantly surprised at the condition of the hotel. Very clean. The check in process was quick. The staff were very friendly and attentive. The sites I wanted to visit were a short walk away. I was overall very pleased with the experience.
Se hospedó 3 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 24 ago. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Rainer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 20 ago. 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Regent Guest Service Team

10/10 Excelente

Xavier

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was amazing with a large and comfortable bathroom. The breakfast options are extensive and of high quality. The service was fantastic. Room was kept very tidy. I had a book on my nightstand and they gave me a bookmark for it. Halfway through my stay I got a few chocolates.
Se hospedó 5 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 14 ago. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wow, just wow - nicest of the hotels for this trip
My absolute favorite hotel of all the hotels we stayed in (15) for this trip. If the other hotels claimed to be 5 stars, this would be a 6 star. I loved the way the room was decorated, the way the hotel was decorated and all the amenities. Staff was super nice also.
Se hospedó 2 noches en julio de 2023
Respuesta de Regent Guest Service Team, el 11 ago. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Sean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing
Se hospedó 3 noches en agosto de 2023
Respuesta de Regent Guest Service Team, el 11 ago. 2023
Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Sonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service, great location!
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Service Team, el 7 ago. 2023
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 Excelente

Alan

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I cannot recommend the Regent highly enough. The staff were so welcoming and friendly, and the hotel represents amazing value for money considering the location and five star facilities, and the hotel is veritably worth its five star rating. Our room was wonderful and the bathroom was pure luxury. Breakfast was first class and the bar and terrace are beautiful. Cost from airport was 60euros by taxi and with how wonderful the staff were, would say it’s one of the best hotels I have stayed on and will definitely be going back.
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Service Team, el 7 ago. 2023
Dear Guest,Thank you so much for the amazing review of our hotel. We are very happy to hear you enjoyed your stay with us so much. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Service Team

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quality at every turn.
Se hospedó 3 noches en julio de 2023
Respuesta de Martina, el 25 jul. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Martina A. Front Office Supervisor

10/10 Excelente

Michael Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Guest Services, el 23 jul. 2023
Dear guest,thank you so much for such a wonderful feedback! I am more than happy to read, that you enjoyed your stay at the Regent Berlin!I would be looking forward to welcoming you soon again!Sincerely,Guest Service Team

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely beautiful and excellent staff
This place was stunning. The lobby, the rooms, everything. From the outside of the building you can’t tell how beautiful it is inside but the pictures inside are accurate. It’s a legitimate 5 star hotel. Service and staff were wonderful. Included/paid for breakfast was excellent. Full menu and more. Location was right next to many nice restaurants and close to almost everything you want to see in Berlin. This was our favorite hotel on a 3 week trip. It was quiet except for the heavy doors closing (either staff or other guests). They have a hinge slider to keep it from slamming immediately shut. However it releases right before the door closes and makes a loud bang that shakes the walls of the adjacent rooms. If they could adjust those to let the door quietly close that would be perfection. Outside of that it was a wonderful place and I fully recommend it.
Se hospedó 5 noches en julio de 2023
Respuesta de Regent Guest Service Team, el 19 jul. 2023
Dear Victor,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent all around!
Se hospedó 3 noches en junio de 2023
Respuesta de Regent Berlin, el 26 jun. 2023
Dear Theresa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Regent Guest Service Team