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Opiniones de Courtyard by Marriott Rockville

3 out of 5
Courtyard by Marriott Rockville
2500 Research Blvd, Rockville, MD

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 344 de 719 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 264 de 719 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 719 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 719 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 719 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and great costumer service!
Se hospedó 2 noches en junio de 2021

2/10 Terrible

Abdulsalam M

No le gustó: Limpieza, servicios, condiciones de la propiedad
Managment disrespectful
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Mitch

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, comfortable bar and breakfast
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Duncan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable room. Friendly and helpful staff. Convenient location, can easily drive to Washington DC in about 30 minutes. Plenty of restaurants nearby
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Phillip

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay for fraternity conference. Hotel was amazing and clean. Food bar was a little pricey but overall good. I would recommend to others
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Iftikhar, Los Gatos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thought breakfast was fee, but it was ‘available’. Should have read it more carefully
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jeffrey A

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lack of clear instructions on regulating temperature. There's a thermostat that didn't change anything temperature-wise, until I found a covered a/c unit where you lift the lid and set temps there. Also the desk reps made a honest mistake upon check-in... No room key. I had my bags at the room door and had to walk back to the reservation desk.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Roger

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Roger

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was just a very nice and comfortable place.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s great
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mawulan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

10/10 Excelente

SARAH

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff went above and beyond. Super friendly and accomodating.
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 14 ene. 2024
Hello Sarah! Thank you for taking the time to share your feedback. We hope you choose to stay with us again the next time you're in the area.

10/10 Excelente

Rachel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay here often when in town on business and always have had a good experience.
Se hospedó 2 noches en enero de 2024
Respuesta de Operations Manager, el 14 ene. 2024
Hi Rachel! We're honored that you continuously choose to stay with us. We look forward to seeing you again. Thank you for your feedback.

8/10 Bueno

hector, germantown

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Valerie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked with expedia and paid in advance. The Marriott customer service manager insisted that although I had paid and my card was on file, I needed to pay again. She called the police and had me physically removed from my bed in my pajamas when I was asleep on Christmas day and a few days afterward. Merry Christmas cheer to all Marriott customer service reps. It was unbelievable. Then I asked for a refund and was refused. I will never stay in a Marriott hotel again. Be aware that customers have choices.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nataly Yuliana

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

6/10 Aceptable

jane

Viaje familiar
Nice room, excellant mattress, tastful decor. One elevator for the whole hotel, and many rooms are far from elevator and lobby. Staff is not restocking coffee and tea. When asked the answer was "don't have enough ". Shower is very high, no flexibility. Why no hand held?!! Major inconvenience. AC had what lookrd like mold . My allergy raged.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Presharn

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Maureen

Check in was easy, staff friendly, hotel was clean.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Alisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Joyce

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

sylvia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can’t say enough about the kindness , efficiency and helpfulness of the staff . Special mention to Judy from the front desk . So kind, warm and utterly professional !!! This was our fifth stay there this year since my apartment is being restored . The whole staff made us feel at home ! Thank you guys !!! Thank you , Judy !!! See you next time !!! Sylvia from room 119 ( last week )
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Kenny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Elmer A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like everything
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

douglas M

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Business in Research Park
The hotel is very convenient to area business, restaurants, and the highway. The hotel staff are very pleasant and helpful. The cleanliness and comfort of the rooms is very good.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

JoAnn

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Alberto

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Sunny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Zhengshu

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall is good but do not provide complementary breakfast
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Bonita

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was courteous and helpful.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Operations Manager, el 28 sept. 2023
Hello Kenneth. Thank you for taking the time to share your feedback. Thank you for your positive words regarding our staff. I hope you choose to stay with us again.

10/10 Excelente

Bao, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Operations Manager, el 28 sept. 2023
Thank you for taking the time to share your feedback. I hope you choose to stay with us again.

10/10 Excelente

Bruce

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Nevena

No le gustó: Condiciones de la propiedad
Spiders, pillows had odd smell, minimal window lighting
Se hospedó 3 noches en septiembre de 2023
Respuesta de Shaela, Operations Manager, el 11 sept. 2023
Hello. Thank you for taking the time out of your day to provide feedback about your most recent stay. I'm sorry that you did not have a positive experience. Here at Courtyard Rockville we like to go above and beyond for valuable guests, such as yourself. I apologize we didn't meet your expectations. I've shared your feedback with our housekeeping and engineering team to ensure this type of experience doesn't occur in the future. We hope the next time you're passing through you choose to give us a second chance to make your stay a great one.

8/10 Bueno

Cynithia

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Comodidad de las habitaciones
Noisy kids roamed hallways/stairs/knocked my door
Large groups of noisy kids allowed to roam and play in the hallways and floors where their rooms were not even located, and in stairwells. They even returned to knock on my door only to run back to stairwell to make noise after my first complaint to front desk. Upon checkout, the front desk worker asked me, "do you have any hockey sticks?," and then she asked me, "did you grab one of them [the kids] by the shirt?" I asked her if I should call the police about this false accusation, and she said, "the father didn't seem concerned about it, and he said, 'if she did it, he [the kid] probably deserved it.'" She then said, "I don't think they'll do anything, you shouldn't have anything to worry about." The mob of kids backed up the one kid's false accusation about me to the front desk, AFTER I had already complained twice to front desk from my room phone. I never even stepped out of my room until I checked out. I merely opened my room door and told them I was reporting them. One kid said, "you get out of here," while I was standing in my room sticking my head out of my room door!!! Then, as they raced down the hallway, they said, "f*** you." I first learned about the false accusation at checkout, and one (1) of the three (3) females behind the front desk seemed not to believe me -- the very one whom I spoke with twice from my room phone!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Operations Manager, el 28 sept. 2023
Thank you for taking the time to share your feedback. I apologize that you did not have a pleasant experience at our hotel. I hope you choose to stay with us again so that we can make your next stay a memorable one.

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good service
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Great Hotel
Hotel was great for a weekend getaway. The only issue was very warm in the room at night. Overall, we would come back.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

terri

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Toni Ann

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Donna

Se hospedó 1 noche en julio de 2023

10/10 Excelente

emh

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

John

Le gustó: Limpieza
No le gustó: Servicio y personal
Competency of staff is not as expected
Our stay was not typical of what we expect from CM. I asked for a room on the top floor and were given a room on the 2d floor. While walking to the room we learned the hotel has a 3rd floor. I returned to the front desk to inquire why I was given a room on the 2d floor with no explanation that 3rd floor rooms where unavailable. In addition, I asked a room service attendant how to get to the lobby and the person was unable to provide directions. Lastly, a room service attendant entered our room unannounced and moments after observing we entered the room minutes before.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Mark

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

ted r, gurnee

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great safe location- Staff was excellent. Clean. Comfortable beds.
Se hospedó 2 noches en julio de 2023