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Opiniones de Malmaison Birmingham

4 out of 5
Malmaison Birmingham
1 Wharfside, Birmingham, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 591 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 250 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1002 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Pauline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
George was wonderful thank you very accommodating
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma & The Team at Mal x, el 22 may. 2024
Dear Pauline,Thank you for your review,I will be sure to pass your kind words on to George,We hope to see you again soon,Kind Regards

10/10 Excelente

Alexandra

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The shower was disappointing
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma Morgan, el 26 may. 2024
Dear AlexandraThank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excelente

Sean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma & The Team at Mal x, el 22 may. 2024
Dear Sean, Thank you for your 5/5 review and thank you for the positive feedback on our staff,We hope to welcome you back to the hotel again soon,Kind Regards,

10/10 Excelente

Leyton Beauty Therapy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was amazing, room great, food, drinks, bar, service all excellent. Just a shame the Mailbox was souless... Not much to do or see in the area, however the Hotel being so good made a very fabulous stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma & The Team at Mal x, el 22 may. 2024
Dear Guest,Thank you so much for your 5/5 review i am so happy to see you enjoyed your stay,We hope to welcome you back again soon,Kind Regards

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma & The Team at Mal x, el 22 may. 2024
Dear Jonathon,Thank you for your 5/5 review,We hope you choose to stay with us again soon,Kind Regards

10/10 Excelente

Lee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel cost for parking the only issue
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma Morgan , el 16 may. 2024
Dear LeeThank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

8/10 Bueno

Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay. Rooms need a coffee machine.
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma Morgan , el 16 may. 2024
Dear Andrew, Thank you for your 4/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy parking. Great location, room excellent. Good food and wine.
Se hospedó 1 noche en mayo de 2024
Respuesta de Emma Morgan , el 16 may. 2024
Dear Andrea, Thank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 Excelente

Johann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Emma Morgan , el 6 may. 2024
Dear Johann, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

6/10 Aceptable

Rachael

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Emma Morgan , el 6 may. 2024
Dear Rachael,Thank you for your review, It would be great if we could understand how your stay didn't go to plan in order to rectify this for the future.Regards Emma & The team @ mal

10/10 Excelente

Sudipan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent stay , really memorable, comfy, very family friendly , location and staff are great - only things that could be improved were quality of some cooked breakfast items , decor around bath tub and air con (bit difficult to control) but overall absolutely fantastic and probably best hotel in area by far , even versus Radisson. Definitely a fan who would recommend for any kind to stay, any time.
Se hospedó 1 noche en abril de 2024
Respuesta de Malmaison Birmingham, el 1 may. 2024
Dear Sudipan,Thank you for your review, we are so glad you enjoyed your stay and we can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

10/10 Excelente

Penny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Emma Morgan , el 6 may. 2024
Dear Penny, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Emma Morgan , el 6 may. 2024
Dear Andrew, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 Excelente

PAUL

Se hospedó 1 noche en abril de 2024
Respuesta de Emma Morgan , el 16 may. 2024
Dear Paul, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Emma Morgan, el 26 abr. 2024
Dear Andrea, thank you for your 5/5 review, We hope to welcome you again Regards Emma & The team @ mal

10/10 Excelente

Ife nafisat

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was so beautiful and close walking distance to the city center and the new street station. It was quiet and well secured. The staff were also very attentive and changed my room when I complained about the initial room that was given to me. I would definitely visit here in the future
Se hospedó 3 noches en abril de 2024
Respuesta de Malmaison Birmingham, el 17 abr. 2024
Dear Guest, Thank you for your 5/5 review,I am so happy to hear that you would stay again in the future and that our staff accommodated your needs,We can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

8/10 Bueno

Beverley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wished hair conditioner was provided
Se hospedó 2 noches en abril de 2024
Respuesta de Malmaison, el 14 abr. 2024
Dear Guest,Thank you for your review and feedback on your stayWe hope you choose to stay with us again soon,Kind RegardsEmma & The Team @MAL

8/10 Bueno

Dean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice stay
Se hospedó 1 noche en abril de 2024
Respuesta de Emma Morgan, el 19 abr. 2024
Dear Dean, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

6/10 Aceptable

Rachel

Viaje familiar
Le gustó: Limpieza
The hotel is situated in a very central position within the mailbox. When checking in the property wasn’t very welcoming as the coffee shop was closed,there was water on the lobby floor and a homeless gentleman was walking around. Having stayed at this hotel many times years ago unfortunately it is a very poor comparison to how it used to be,the decor is very tired,the furniture dated and the bathrooms very basic. That said,it was impeccably clean and the beds were incredibly comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma Morgan, el 31 mar. 2024
Dear Rachel, Thank you for your comments regarding your stay at the hotel, We thank you for your comments and hope to welcome you again Regards Emma & The team @ Mal

8/10 Bueno

Ross

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma Morgan, el 27 mar. 2024
Dear Ross,Thank you for your 4/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excelente

Stephen

Se hospedó 1 noche en marzo de 2024
Respuesta de Emma Morgan, el 19 abr. 2024
Dear Stephen, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice room, which was surprisingly quiet. Good location for the NIA. Large car park on site, though expensive.
Se hospedó 2 noches en marzo de 2024
Respuesta de Emma Morgan, el 23 mar. 2024
Dear Alan, Thank you for your comments, we hope to welcome you again soon Regards Emma & The team @ mal

8/10 Bueno

Phuvinder, BEXLEYHEATH

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma Morgan , el 12 mar. 2024
Dear Phuvinder,Thank you for your 4/5 review, we hope to welcome you again Regards Emma & The team @ Mal

8/10 Bueno

Tenika

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 5 mar. 2024
Dear Tenika, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Janay

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 5 mar. 2024
Dear Janay,Thank you for your 5/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excelente

Keith

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 23 mar. 2024
Dear Keith. Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Linda

Viaje en grupo
Exzcellent
Lovely comfortable hotel. Nice staff - great room and food
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 27 feb. 2024
Dear Linda,Thank you for your comments regarding your recent stay with us we hope to welcome you again soon Regards Emma & The team @ Mal

8/10 Bueno

Re

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely overnight stay
Delivered exactly what we expected. Different decor in rooms, excellent service (especially in brasserie on Friday evening). Food was good, breakfast particularly so. Great stay, good value.
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 27 feb. 2024
Dear Re,Thank you for your comments, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 24 feb. 2024
Derar David Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ MAL

10/10 Excelente

Kristian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place
Amazing hotel, great location and the rooms never disappoint. Unlike so called high end hotels in the neighbourhood
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Kristian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Bueno

Carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Carla, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

rhys

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Rhys, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Manvir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Manvir, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

hakan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Hakan, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 Malo

Lee

No le gustó: Limpieza
Room not very clean, hair & a contact lens were on top of the bed sheets.
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Lee, Thank you for your review, We hope to welcome you again soon we will look in to your comments and thank you for your feedback Regards Emma & The team @ mal

10/10 Excelente

RICHARD

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really like this Malmaison and have stayed several times when in Birmingham for work. Good location in the Mailbox with convenient parking and in walking distance to the city centre. Only slight negative would be that some of the gym equipment could do with an upgrade. Otherwise all great- breakfasts are also a cut above the competition and the bar area has a good atmosphere
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Richard, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleased with everything. Thank you to all staff for being so courteous
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Deborah, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay but slow service
Lovely stay - a little slow to check in at peak time as there was only one member of staff on the desk with no-one else to help him. Took over 20 minutes.
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Michelle, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 Malo

Julie

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Julie, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

hewitt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our Birmingham Go to Hotel, great without fail,
Malmaison is our go to hotel when staying in Birmingham, with its central location and away from any town noise. Fridays checking in only took 1 minute, it was if they knew who we was upon walking through the doors, which was lovely to get our room key and time to settle in, we only stayed in a "standard" room which has so much space with great facilities. We had the hairdryer go bang on us and within 5 mins of letting reception know, it was swapped out. so you cannot fault the service that the hotel offers, being our 4th stay in the last 6 months we will be back again soon enough for the next event in Birmingham
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Hewitt, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Krisztian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect stay
It was amazing.friendly staff.very comfortable bed.nice lounge and bar.
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Krisztian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Bueno

L

Le gustó: Servicio y personal y comodidad de las habitaciones
Not the luxurious treat it used to be
We upgraded to a Club room but the lounger chairs had stains all over them. I used to love it when Mal had the snacks and the wine to choose from in the room and it felt like a real treat. Our room was big but it felt grey and empty.
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear L, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Aceptable

Jay

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Lost some pizzazz
I've stayed before & it was great this time not so much in that the room was a sad state. Fixtures hanging off the wall, grouting missing, really poor sound proofing, out of the three lifts only one worked but luckily I was able to carry my bags up & down the stairs.
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Jay, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Bueno

Polly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and great location
Check in wasnt that friendly. Room very comfortable though pillows a bit lumpy/flat! Lovely breakfast and service. Didn’t feel as ‘special’ as when they first opened
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Polly, Thank you for your 8/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Aceptable

Catherine

Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Catherine, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Sudipan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing, welcoming and baby friendly place - we enjoyed our stay so much. Used the cafe next to reception after we dropped off luggage early. Very convenient. Right next to shops. Room temperature could be easier to control, check in quicker and cooked breakfast could be slightly better. Overall was excellent though and will be first choice in Birmingham when we are next back!
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Sudipan, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Janice

Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Janice, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Nnaemeka

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Nnaemeka, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Sue

Viaje en grupo
Fabulous stay
Great stay as always, I’m a regular now, as everyone from reception to housekeeping is just so wonderful, kind and helpful. Nothing is too much trouble.
Se hospedó 1 noche en enero de 2024
Respuesta de Emma Morgan, el 19 feb. 2024
Dear Sue, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Emma Morgan, el 23 ene. 2024
Dear Emma, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal