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Opiniones de Hockley House

3 out of 5
Hockley House
8640 Stratford Road, West Midlands, Solihull, England

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 262 de 811 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 295 de 811 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 129 de 811 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 75 de 811 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 811 opiniones" "

8.0/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a beautiful semi rural setting with plenty of free safe parking. The rooms although a little dated are comfortable , clean and with good ammenities. The hotels bar is welcoming and pleasant with friendly staff and good choices of drinks and food. Alex and another young chap ( not sure I got his name) were working the nights I was there. They were very friendly a great front for the hotel. My criticisms would be the walls are incredibly thin and I could hear talking and coughing from next door and in my last night someone was snoring so loud I was unable to sleep. Although I found most of the staff friendly and welcoming the lady and gentlemen who I encountered at reception on checkout did not leave a good lasting impression on me. Hardly gave me the time of day. Gentlemen never even looked at me. Was a shame after a great stay.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
friendly staff, great location and clean room and hotel . would defiantly return... Thank you,
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Christina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The booking was cancelled about a week before I was due to stay so went to a Travelodge instead ... which by the way was excellent!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lucy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Great value for money, in a nice location. Could do with a bit of modernising in the corridors and bedrooms to match the bar area and the breakfast buffet was a little cold and disappointing, but you get what you pay for and a hot shower and a quiet room was what I needed.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Thomas

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room i had was very cold and everything was very dusty. There was a heater in the room that was barely hanging off the wall and looked extremely rusted. Just wasnt a very nice room to stay in.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Kathleen, Rotherham

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We liked the original windows and despite this and windows left open for ventilation it was warm The glass shelf in the bathroom and the hooks on the bathroom door needed fixing
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing good to say here...
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

nicola

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed in room 41 It must have been over the kitchen i was woken with banging and crashing every hour through the night i was totally shattered in the morning Its a shame because i stayed before over the other side of the building and all was good hence why i returned but unfortunately would put me off now in case i got the same noisy room again
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Will

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good, no issues at all
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Tony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Stephen

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Ewan

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Paul

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Rowshanara

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Jane

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

George

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Keith

Check in was an absolute nightmare. Rooms booked that I hadn't. Told that it was expedias responsibility not the hotels. Breakfast was ok but not quite to menu provided. Staff fairly helpful.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty Underwear in my room from previous guest!!!
The cleanliness was terrible. There was someone's used underwear left behind the door in my bathroom which I only found in the morning and made me feel sick! I notified the person behind the counter and he assured me that the Manager would call me ASAP as I was so disgusted I left without taking breakfast which I had paid for at booking. The Manager eventually called and apologised but did not have authority to refund any of my costs. I telephoned and spoke to him again today (3 days later) and he still did not have authority but assured me of a call back to which I still don't have at 18.15.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed here before, and will stay again, i know exactly what im getting, its handy for where i need to be
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

C

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean, warm and inviting
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Jamie

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Service from staff was poor. Location is convenient for Birmingham airport.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

lee

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

George

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sheridan

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Balvinder

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Amanda

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Lewis

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Never again
No sleep walls like paper , floor boards creak so much you get no sleep at all , customer upstairs was backwards and forwards all night at one point some paint fell from ceiling , I could hear room next door having a shower , don’t come if you need to sleep , uncomfy bed , windows wouldn’t lock and could be pushed open , and the signs threatening £50 if you take food to your room is ridiculous especially when the food downstairs comes out cold
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Peter

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good value for money
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

SHAUN

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Please avoid
Hotel was fine but i was disgusted at the potential to be fined for bringing any outside food or alcohol into my room.. Having paid a sizeable amount to stay at the hotel, I have never seen anything like it and it really left a sour taste. I would never go back and wouldn’t recommend anyone else to stay if that is how you’ll be treated. I was actually going to dine in the on-site restaurant but made a point of going out elsewhere for my meals so I didn’t have to give the place any more of my money.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Niklas

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Worn and Tired
This hotel/pub is budget budget budget. I was just traveling through the area and needed a place to stay. It was the cheapest I could find on Hotels.com and you can really tell. I will not be staying there again.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Matthew

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Philip

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Would have been perfect except for the creaky floors. Really spolts a nice place to stay. I was on the top floor but even then you could hear people walking around.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Ivan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing reunion evening, met many d friends and former colleagues
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Riana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely environment Thank you
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Leena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great room
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were great and meals were a good price and delicious
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

DAVID

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient for NEC. 'Double bed' was actually two singles of different heights joined together which was not so comfortable. Excellent breakfast cooked to order. Plenty of drawers and hanging space in room. Personally, I don't like piped loud music while I'm eating breakfast - I prefer Radio 4 in the mornings.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Niklas

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Ok, for the price you pay
It was a pleasant stay for the price. However, I stayed on the first floor, and the floor above creaked so much and so loud it was almost impossible to sleep. That really needs fixing. Other than that it was ok
Se hospedó 6 noches en septiembre de 2023

8/10 Bueno

Nick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fine overall but spoilt by the loud music
Overall it was fine. Some minor maintenance issues with the bathroom - the cold tap on the basin dripped, the washer was missing between shower hose and head, and there was no plug on the basin. We reported these when we checked out but they didn't get written down. They're all things which housekeeping should have picked up on and reported. There was also no hairdryer in the room (we only stayed one night so only realised after emerging from the shower on the morning we were leaving) but I'm sure they would have found one if we'd asked. To be fair, I forgot to mention that on checkout. The thing that affected our stay most was the loud music in the bar and restaurant and outside. We had planned to dine there but the music was so loud that, having asked where the quietest spot was and been directed to one end of the bar where it was just as loud as everywhere else, we went somewhere else to eat instead (there are lots of places nearby). It wasn't bad music - just far too loud - at a lower volume it would have been quite pleasant. You couldn't relax over a meal or hold a normal conversation. There were lots of signs forbidding the consumption of food and drink from elsewhere in the rooms, which was quite unusual and implied that they had had a problem with this. I can't help wondering if this was partly because people had intended to eat in the bar/restaurant but also been put off by the volume of the music so got a takeaway and eaten it in peace in their rooms.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Lorraine

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Jamie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Ahmed

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cheap but not comfortable
The bathroom was not clean. The bed was uncomfortable. I would not be returning. Cheap but not good.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ian

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Michelle

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Okay but improvements needed
No issue with check in. Lovely friendly staff. We booked a family room which was a great size and there was a queen size bed and 2 singles which was great. We were in the ground floor room 4. There was a double door leading outside but when we asked for a key we were told there wasn’t one which was a shame because it was rather warm and there is no air con. The room itself was okay although it smelt a bit damp. Sadly the bathroom was in a poor state…..there was mould on the ceiling, the shower plug hole was rusty. The paintwork was filthy and flaking off. Now here comes the main issue. The toilet was literally hanging off the wall. When you sat on it, it moved and when you flush, the water spilled out of the back onto the floor so the floor was damp and mouldy. There were cobwebs all over the place and a few insects including a large beetle wading. Breakfast is not £6.95 as advertised on hotels.com We went to the bar which was nice, decent price drinks with happy hour and 2 for 1 meals. The staff were again really friendly. We had a meal which was okay. Beware there are signs stating that no outside food or takeaways are allowed on site and there will be a £50 fine. One of our kids is a fussed eater (neurodivergent) so we just made sure that we took out rubbish out discreetly. Overall it was a great locations and parking was free which was great. With some simple improvements, care and attention this place could be a little gem.
Se hospedó 2 noches en agosto de 2023

4/10 Malo

Coral

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was basic but it needed a clean and maintenance. There was the cigarette butt on the floor under the desk so the floor obviously wasnt hoovered, the toilet that wasnt attached to the floor so moved with you, the shower leaked so flooded the room. The duvet cover was stained, the tv didn't get reception on any channel. Then there were the paper thin walls, we heard everyone walking past the room and those in the corridor above and below but even worse was hearing all the couples in the rooms having sex and explaining the noises to our 9 year old.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Ben

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The mattress was awful, and the toilets were dirty
Se hospedó 1 noche en agosto de 2023