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Opiniones de Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

4 out of 5
Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel
1023 20th Street South, Birmingham, AL

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 398 de 968 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 968 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 133 de 968 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 102 de 968 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 97 de 968 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en febrero de 2020

2/10 Terrible

Sandra

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was nasty, rooms, bedding and sheets were nasty. Room had no towels. No one was designated to clean the rooms. Showered overflowed ever night, this was the worse room I've ever stayed...especially for $250 a night
Se hospedó 3 noches en abril de 2024

4/10 Malo

Laura

Viaje en pareja, Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty (trash on the floor from previous customer). The bathroom door came off the track, which is dangerous because the door is very heavy and could have fallen on us. The valet was rude and moved a lot of our stuff and made a bunch of adjustments in the vehicle. The lady who checked us in wouldn’t send towels up to my mom’s room. There weren’t any in her room. The elevator didn’t work on certain floors. The area in 5 points has gotten very noisy, sketchy, and unsafe at night even on Sunday night. Not a great area, especially if you’re looking for something family friendly.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jason, Waxahachie

Viaje familiar
No le gustó: Servicios
Linens were not refreshed. Room was dusty.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Patrick

No le gustó: Servicio y personal y condiciones de la propiedad
Poor service all around
Se hospedó 1 noche en marzo de 2024
Respuesta de sj, el 22 abr. 2024
We apologize for the inconvenience and will be looking into it.

2/10 Terrible

john

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
Se hospedó 1 noche en marzo de 2024
Respuesta de sj, el 22 abr. 2024
We apologize for the inconvenience and will be look into it.

6/10 Aceptable

Ann

Viaje en grupo
Le gustó: Limpieza
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
Se hospedó 1 noche en marzo de 2024
Respuesta de sj, el 22 abr. 2024
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 Excelente

Shawn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
Se hospedó 1 noche en marzo de 2024
Respuesta de sj, el 22 abr. 2024
Thank You and we apologize

6/10 Aceptable

Melissa

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
Se hospedó 1 noche en marzo de 2024
Respuesta de sj, el 22 abr. 2024
We apologize and will be looking into it and fix the problem.

8/10 Bueno

Tanya

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Sandra

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

David

Se hospedó 1 noche en enero de 2024
Respuesta de Armo Johnson, el 23 abr. 2024
Thank you....

6/10 Aceptable

Anthony

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Jada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Cristina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Christopher

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Madeleine

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kathy

Se hospedó 1 noche en enero de 2024

4/10 Malo

Thomas

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Denard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
Se hospedó 2 noches en diciembre de 2023
Respuesta de Armo Johnson, el 3 ene. 2024
Thank you!!!

8/10 Bueno

Alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Armo Johnson, el 3 ene. 2024
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 Excelente

Darius

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Cithrah

Se hospedó 1 noche en diciembre de 2023
Respuesta de Armo Johnson, el 3 ene. 2024
Thank you!!!

4/10 Malo

Jessa

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ed, el 7 dic. 2023
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 Malo

Jodi

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Armo Johnson, el 3 ene. 2024
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 Bueno

Kasi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mr. J, el 6 dic. 2023
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 Excelente

Rocio

Se hospedó 3 noches en noviembre de 2023
Respuesta de Armo Johnson, el 3 ene. 2024
Thank you!!!!!

8/10 Bueno

Ayanna

Se hospedó 4 noches en noviembre de 2023
Respuesta de Mr. J, el 6 dic. 2023
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 Excelente

Miko

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shelly, el 27 nov. 2023
We really appreciate your kind words and hope you will return in the near future.

2/10 Terrible

john

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mr. J, el 6 dic. 2023
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mr. J, el 6 dic. 2023
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelly, el 23 oct. 2023
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
Se hospedó 2 noches en octubre de 2023
Respuesta de Shelly, el 23 oct. 2023
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 Excelente

Alexander

Se hospedó 1 noche en octubre de 2023
Respuesta de Mr. J, el 6 dic. 2023
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 Bueno

Remy, Austin

Le gustó: Limpieza, servicio y personal, servicios
Well situated to enjoy the local nightlife
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelly, el 18 oct. 2023
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 Excelente

Erica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelly, el 16 oct. 2023
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 Excelente

dashana

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
Se hospedó 4 noches en octubre de 2023
Respuesta de Shelly, el 16 oct. 2023
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 Excelente

Nakia

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
Se hospedó 3 noches en octubre de 2023
Respuesta de Shelly, el 16 oct. 2023
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 Excelente

Taura

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved Hotel Indigo
Great location, staff was amazing
Se hospedó 2 noches en octubre de 2023
Respuesta de Shelly, el 13 oct. 2023
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales

10/10 Excelente

scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Shelly, el 6 oct. 2023
We really appreciate your kind words and hope to have you back in the very near future.Best regards,Rachelle SanchezDirector of Sales

4/10 Malo

eduardo

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
A/c in the room was not working we needed to spend the night at 78 degrees with no air circulation. The hotel has one elevator that can maybe work. Showers have began to grow Bacteria on the faucets. Just go to a newer hotel…
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shelly, el 2 oct. 2023
My apologies Eduardo for your disappointment and discomfort. We really appreciate your business and feedback. Please tell me the room number or your last name so I can put that room out of order to fix the problems. Please give us another chance in the near future. Were you here on business? I'll wait for your response so we can take care of the room right away.

8/10 Bueno

Holly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly Staff, Great Food & Cocktails
The hotel staff were wonderful and very helpful. Breakfast was delicious, and the cocktails at the bar were excellent. It is in a part of town where sometimes some outside noise can be loud, but it wasn't too bad. Our room had no refrigerator, and the coffeemaker only had decaf coffee. The staff probably would have given us regular coffee had we asked, though. They were very accommodating. The fridge thing was kind of a bummer. They may offer rooms with them, though--if you're looking to book, maybe check that. Overall, a great stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shelly, el 26 sept. 2023
I am so happy your stay was wonderful. My apologies regarding only having decaf coffee. I can relate to that; I need regular coffee. Our suites have refrigerators and microwaves only, so next time you are in town or making a reservation inquiry about our available suites. Have a great week!

10/10 Excelente

Pavan Sai Rahul

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shelly, el 15 sept. 2023
We do appreciate your business and so happy your stay was a success.

4/10 Malo

veronique

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no lunch served, apparently chef only was available for breakfast and dinner. One Elevator broken. Dog hair all over rug. Not a great experience.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management , el 13 sept. 2023
I am terribly sorry for your experience. Our RX Lounge and Bar is open only in the morning for breakfast and for dinner. We do have the grab and go open for 24 hours a day. This is also stated on our website. I hope you do come back and visit us soon. Thank you.

10/10 Excelente

Jacqueline, Lake Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shelly, el 15 sept. 2023
Hi Jacqueline, Is there anything I can help you with?

4/10 Malo

Russell

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shelly, el 15 sept. 2023
Hi Russell, is there anything I can help you with your previous stay at the Hotel Indigo?

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Couldn’t have pick a better hotel. The GM and staff were top tier! Also enjoyed the location literally everything was walking distance. Will definitely stay again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Gabriel Hinojosa - General Manager, el 9 sept. 2023
Thank you for letting us know you had a pleasant experience while with us! We would be honored to serve you again in the future