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Opiniones de Macdonald Burlington Hotel

4 out of 5
Macdonald Burlington Hotel
Burlington Arcade/126, Birmingham, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 411 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 339 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 140 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 70 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1000 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Mara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Situacion inmejorable, insonorizacion mejorable
La situación inmejorable, en pleno centro, al lado de la estación de tren que conecta muy facilmenre con el aeropuerto. Todo perfecto excepto la insonorización que no era perfecta, pude escuchar ruidos de la calle a pesar de estar en un segundo piso y tambien movimientos de desde el pasillo
Se hospedó 1 noche en mayo de 2019
Respuesta de Rita M , el 8 jun. 2019
Nos alegra que su estancia en nuestro hotel haya sido de su agrado Mara y esperamos que nos elija de nuevo en su proxima visita a Birmingham.

8/10 Bueno

Ajoy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de Lyndsey, el 8 may. 2024
Thanks for the great review, I do hope we can welcome you back soon.

10/10 Excelente

Olga

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed my stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey, el 16 abr. 2024
Hi Olga Thanks for the 5* review. I do hope we can welcome you back soon. Kind regards Lyndsey

8/10 Bueno

Paul

Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey , el 16 abr. 2024
Hi Paul Thanks for the great review! I hope we can welcome you back soon :) Kind regards Lyndsey

10/10 Excelente

Christopher

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel is right in Birmingham city centre. You go outside and straight on a major shopping street, just around the corner is the main railway station. The hotel rooms are enormous, websites list the room sizes as sqf, but they should probably mean in square meters instead, as the room I am staying in must be at least a 100 square metres, with ceiling heights well over twice my height. The lady on reception has been particularly friendly and helpful, she helped find the parking, came found me when I got lost going up the stairs to conference rooms, and gives me a friendly hello and smile when I go past. Little touches like this really help make hotels stand out, and you feel truly welcome as guest. So, yeah, cudos to the hotel's HR department and to the hotel manager for hiring great staff and training well. The only slightly negative thing I warn potential guests about, is that although the parking is really close by to the hotel which is great for a city centre, you should check it out beforehand and oreint yourself to the correct exit from the railway station to the hotel as the parking is above, and it's easy to get turned around and go out the wrong exit if you are unfamiliar.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey , el 23 mar. 2024
Hi Christopher Thanks for the 5* Review, your feedback is greatly appreciated. I'm really happy to hear you had a great stay with us and enjoyed your stay with us. Thank you for your kind words about our team, I do hope we can welcome you back soon!

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely place staff were really friendly nice clean room
Se hospedó 1 noche en marzo de 2024
Respuesta de Lyndsey , el 23 mar. 2024
Hi Lisa Thanks for taking the time to leave feedback on your stay.I'm glad to see you had a great stay with us and found the room nice & clean, Thank you for your kind words about our staff. We do hope we can welcome you back soon

8/10 Bueno

John

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location perfect.
Se hospedó 2 noches en marzo de 2024
Respuesta de Lyndsey , el 23 mar. 2024
Hi John Thanks for taking the time to leave feedback on your stay. We do hope we can welcome you back soon

10/10 Excelente

Joel

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey , el 12 mar. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, historic, well-maintained
Hotel had character and extremely convenient. Rooms were clean and spacious. I had a nice sleep, and generallt enjoyed the historic touches. Of course it's right by the train station, so it's both super convenient but a mixed cast of characters around -- but seemed safe and never heard any noise in the hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey , el 12 mar. 2024
Hi Johnathon Thanks for the great review, I'm glad that you enjoyed your stay & had a great sleep. I'm glad to see you enjoyed the historical features of our hotel. I hope we can welcome you back in the future.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location right outside New Street Station. Quick check in and huge room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey , el 12 mar. 2024
Hi Susan Thanks for the great review, I'm glad our location was convenient for you and you found our check in quick. I hope we can welcome you back soon

10/10 Excelente

Shaun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey , el 12 mar. 2024
Hi Shaun Thanks for the great review! I hope we can welcome you back soon :)

4/10 Malo

Dharmesh Kumar

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The property is undergoing renovation and the room windows were blacked out with scaffolding. The first room was extremely noisy from the loud music from the clubs below. I was eventually given an alternative room, after being told none were available. Lamps weren’t working in the room and carpets are old and tired, giving the room a general feeling of uncleanliness. Bath towel was dirty so ended up using a hand towel. The breakfast and breakfast staff however were very good and attentive. I wouldn’t stay there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A comfy room. A little street noise, but given the city centre location that was hardly surprising. Breakfast was nice, with good coffee. Staff were all friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excelente

Ash

Se hospedó 1 noche en enero de 2024
Respuesta de Lyndsey , el 23 mar. 2024
Hi Ash Thanks for the 5* review! I'm glad to see you had a great stay with us, I hope we can welcome you back soon :)

8/10 Bueno

Elina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hieno hotelli, kylmä huone
Hieno hotelli, hyvällä sijainnilla. Henkilökunta oli oikein mukavaa. Hotellihuoneessa oli kylmä eikä lämpötilan nosto tuntunut vaikuttavan lainkaan.
Se hospedó 3 noches en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Convenient but not a great nights sleep
Was woken several times in the night by people shouting in the corridors. Location is excellent for trains but also for nightlife (hence the noise). Hotel looking tired with sealant coming away in the bathroom and soft mattresses.
Se hospedó 1 noche en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very central hotel ideal for Dining , shopping and entertainment
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey , el 12 mar. 2024
Hi Michael Thanks for the great review, I'm glad to see our location was perfect for you! I do hope we can welcome you back in the future.

2/10 Terrible

Alex

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excelente

chizoba

Se hospedó 2 noches en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 Aceptable

Owen

Le gustó: Servicio y personal y condiciones de la propiedad
Good value for money, great location
Se hospedó 2 noches en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
駅近で便利。
駅近で便利。部屋も広く使いやすいが排水に時間がかかるのがイマイチ。
Se hospedó 2 noches en enero de 2024
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

4/10 Malo

David

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel in need of refurbishment
Centre of Birmingham hotel and the bar was closed when we got in around 11:30pm. Room service could not transact my card so i had to follow the attendant back down to the bar to transact the payment there. The decor is very tired. My room was dull and narrow - I just wanted to be out of it.
Se hospedó 1 noche en diciembre de 2023
Respuesta de lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bueno

Anthony

Viaje en pareja
Le gustó: Servicio y personal
Hotel is in a Great location and has the Christmas market on its doorstep. We asked for a High floor room as we read reviews about noise and with staying on a weekend we thought it would be insane. We can confirm it is very noisy around the hotel if facing out towards the train station. Constant beeping and shouting but thankfully we were on the 5th floor which i would advise asking for as if you are on lower floors you will not be able to sleep. The Air conditioning would not stay on in our room and go off after 5 mins meaning windows were open till we went to sleep. Breakfast is good except if you want a latte or cappuccino don't expect it included as it is £4 extra for this which is insane giving i can go to a Travelodge and get this. Apart from the insane charges for selected things it did its job and put food in our bellys. If you are looking for an older classic hotel in central birmingham this will do the job just be aware of noise and additional charges at breakfast even when its included in your stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de lyndsey , el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bueno

Angie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bueno

Yolanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Overall a good stay, however they may need to fix their air conditioning or vent, as it I loud, and as a light sleeper I didn't sleep very well.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bueno

Carrie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Despite niggles would stay again
Love this hotel, stayed on numerous occasions. Great location for train station, shops, Christmas markets, theatres etc. On the negatives my wife is Vegetarian so they want to charge a £5 supplement for avocado on a breakfast and £4 to upgrade coffee to latte at breakfast… The temp in the room couldn’t go below 20’ which was to warm and windows were screwed shut so couldn’t open them. Bar area is nice to sit and chat. Room was spacious
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No critiscisms other than cost
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excelente

Alan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay at this hotel several times a year - it’s excellent and highly recommended.
Se hospedó 1 noche en diciembre de 2023
Respuesta de lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excelente

Peter

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Bueno

Natalie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Terrible

Stephen

Se hospedó 2 noches en diciembre de 2023
Respuesta de Lyndsey , el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Terrible

Abdul

No le gustó: Limpieza y servicios
Respuesta de Lyndsey , el 11 feb. 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Bueno

TIMOTHY

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 3 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Aceptable

Emma

Le gustó: Limpieza
Reception staff a little cold and didn’t allow us to store bags prior to check in. Good location for shopping and transport, but as a result, inside the room we could hear quite a lot of noise from the street. Overall the stay was ok, but I wouldn’t hurry back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bueno

Kathryn

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great location Restaurant and reception staff excellent Great breakfast Large spacious rooms Only issue was tv signal gone on quite a few occasions and issue with internet- all reported - BUT no maintenance after hours!!!
Se hospedó 5 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bueno

Adrian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Used this hotel previously as a place to stay while visiting the NEC for Motorcycle Live, close to the railway station. All staff friendly was a bit early for check-in but the hotel kept out bags so we didn't have to carry them around while we waited to check-in. Was remembered by the staff the second morning at breakfast - since our first stay they changed the hot breakfast to a self-serve rather than an order system which I felt was much better. Only minor criticism pillows weren't very thick after resting on them. But good room, comfy bed, and friendly. Will use again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

4/10 Malo

Michelle

Se hospedó 3 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Aceptable

ELIZABETH

Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 6 ene. 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

6/10 Aceptable

g

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
ideal location and pleasant staff but not 4star
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bueno

Aloma

Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excelente

Anthony J

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Whole weekend was faultless, staff an all service a pleasure!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excelente

Louise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, spacious room and great location. Only slight complaint would be no fridge in room for drinks to stay cold.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

2/10 Terrible

Zawadi

No le gustó: Condiciones de la propiedad
Property difficult to find and has no parking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The light switches are confusing. Not enough towels. Loud rooms.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lovely hotel small room
Lovely hotel with friendly staff only negative is we was offered upgrade for £15 but didn’t feel it was worth it. Room comfortable but small and not much natural light as high window faced another building. Bathroom ceiling paint was peeling.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lyndsey, el 4 dic. 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excelente

Julian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old station hotel
This is the old station hotel opposite New Street station, so it's convenient for the train and the tram which is right outside. The downside is that it can be very noisy, so either ask for a room at the back of the hotel or wear ear plugs.
Se hospedó 3 noches en octubre de 2023
Respuesta de Lyndsey , el 30 oct. 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 Aceptable

Gerard

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Not 4 Star
It was probably a nice hotel in its day. Public areas are fine and has a nice old world feel. Staff at reception were courteous and pleasant. The hotel is in a great location. My son and I had a twin room. Beds were comfortable but the overall appearance of the room was tired and in serious need of repainting and repair. skirting boards and doorframes not just repainted but replaced. En-suite tiles need re grouting as there were gaps all over the place. This is a 2 star hotel masquerading as a 4 star and living on past glories.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lyndsey , el 30 oct. 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Superb from check in to check out amazing staff highly recommended
Se hospedó 1 noche en octubre de 2023
Respuesta de Lyndsey , el 30 oct. 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey