Dear Jose daniel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear Diego, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Ana, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Thank you for your feedback Mrs.Vilma. If you indeed choose to stay with us again, we will ensure you that your stay will be satisfactory.

Roxana, thank you for being a guest at Extended Stay America. We are thrilled to know you enjoyed your stay with us. However, we regret your disappointment with the location of your room and the inconvenience caused. We are grateful for your patience, and we look forward to your return visit. Sincerely, Hotel Management

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

Aldahir, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

Maribel, thank you for the 8-star review of Extended Stay America. We are happy to know we exceeded your expectations for a great stay and you were awed by our spectacular hospitality. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management

Thank you for being our guest. We apologize for the service and odor issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we're taking corrective measures to prevent such incidents from occurring again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

Javier, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had an outstanding stay with us and were especially impressed with our attentive associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management

Pedro, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Laura, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management

Thank you for providing us with details about your stay. We sincerely apologize for your disappointment with our service and breakfast offerings. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for being our guest. We hope you will give us the chance to make it up to you. Sincerely, General Manager

Dear Elizabeth, We sincerely apologize for the challenges you faced during your stay. Your feedback on maintenance, cleanliness, and noise disturbances is concerning, and we are committed to a swift resolution. We appreciate your patience and assure you we are dedicated to enhancing our services and facilities. Additionally, we will review and improve our breakfast offerings to better align with expectations. Thank you for bringing these matters to our attention. We value your input and hope to exceed your expectations for your next visit.Sincerely,Hotel Management

Dear Serena, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Nazih, Thank you for sharing your review. We deeply regret the unsatisfactory conditions you encountered during your brief stay. Your experience falls far below our standards of cleanliness and guest satisfaction. Rest assured, we take your feedback seriously and will promptly address the issues you've highlighted with our maintenance and housekeeping teams. Furthermore, we apologize for any inconvenience caused by the lack of attentiveness from our staff in handling your concerns. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short in this instance. Please know that we will take immediate steps to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back to make it up to you. Safe travels!Sincerely,Hotel Management

Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Charles, We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Thank you again for your valuable comments.Sincerely,Hotel Management

Dear Terek, Thank you for making us your home away from your home. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We will address this immediately with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Car, Thank you for taking the time to write such a generous review! We're delighted to hear that you found our environment clean and welcoming during your stay. Our team works hard to maintain high standards, so it's wonderful to receive such positive feedback. We hope to have the opportunity to impress you again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Mike, Thank you for choosing Extended Stay America. We are glad your stay was okay. However, we regret that anything fell short of your expectations with the room. Your satisfaction is our priority, and we hope to welcome you back for a more comfortable stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Roxanne, Our goal is to provide every guest an exceptional stay; therefore, we are truly sorry this was not your experience. We apologize for the multiple issues you encountered during your visits. Your feedback is valuable, and we will take immediate action to address the various concerns with your room's amenities, cleanliness, and maintenance. Additionally, we regret not meeting your expectations with the breakfast offering. We are committed to improving our services and hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management

Dear alexandre, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we regret our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear KIMBERLY, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with our amenities, service, and cleanliness oversights detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We are committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sharima, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Scott, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management

Dear Leandro, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Seth, We deeply regret that your experience at our establishment did not meet your expectations. Your feedback regarding cleanliness, pests, breakfast quality, and staff service is concerning and not reflective of our standards. We apologize for the inconvenience caused and assure you that we are addressing these issues with urgency. Your comments will be shared with our team to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Joy, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management