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Opiniones de The Riverside Hotel, BW Premier Collection

3.5 out of 5
The Riverside Hotel, BW Premier Collection
2900 W. Chinden Boulevard, Boise, ID

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 731 de 1034 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 173 de 1034 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1034 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1034 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 1034 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Terry

Le gustó: Limpieza y condiciones de la propiedad
Close to riverwalk
Se hospedó 2 noches en mayo de 2024
Respuesta de Jennifer, el 24 may. 2024
We are so happy you enjoyed your stay with us!

10/10 Excelente

Candy

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love this hotel, we stay frequently. The staff are always wonderful and the hotel in general is amazing
Se hospedó 2 noches en mayo de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed my experience. Stayed one night. Great location and great amenities.
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I loved that there was a little of everything for everyone there. Especially with the outdoor pool area
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Olivia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff. Great pool , hot tub, excercise facilities, and restaurants.
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Malo

Rachel, Sumner

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Moldy smelling, dirty
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer, el 20 may. 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 Excelente

Amanda

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Great stay. Will Stay here every time I visit. Thanks.
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 15 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Bryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place and loved the outdoor restaurant
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 15 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 13 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool situation is frustrating currently but when both pools are open I think it will be awesome
Se hospedó 2 noches en mayo de 2024
Respuesta de JS, el 13 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Aceptable

Amy

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Being on the river was the best part. Beautiful walk-scooter rides. Rooms were loud. We were on the first floor, and the people above us were up all night. And we had our white noise machine full blast. Other complaint would be the pool service. Waitress stayed on one side of the pool, when she finally came to the other end, I asked if I could order a drink, She said, “no, I’m doing something.” Then she went down to the other end and took several orders. Unreal. And not enough chairs for the amount of people staying at that hotel. Wasn’t impressed to say the least.
Se hospedó 2 noches en mayo de 2024
Respuesta de Jennifer, el 15 may. 2024
Hello Amy, we want to extend our sincerest apologies concerning this issue. Our General Manager is available if you would like to discuss the details of this mishap. Please call the hotel and ask for Kathy Pidgeon.

8/10 Bueno

Dudley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An excellent breakfast is included and the outside area is pristine and the rooms have been remodeled
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 13 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Nicole Lee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 13 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Aceptable

Meghan

Le gustó: Servicio y personal y servicios
It smells like old cigarettes
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer, el 7 may. 2024
We’re very sorry to hear that as we are a nonsmoking hotel. Should you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Bueno

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was hair in a ur shower.
Se hospedó 2 noches en mayo de 2024
Respuesta de Jennifer, el 7 may. 2024
We’re very sorry to hear that! Should, you wish to discuss your stay further, please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Bueno

Peter

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pros: great location and facilities. Right next to a walking trail that goes along the river. Restaurant and bar were nice. Cons: $50 per pet cleaning fee, even for one night! Ouch! Be ready to wait at the front desk for at least 10 minutes watching the staff on the phone.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer, el 7 may. 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 Bueno

Brooke

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Large property. Rooms were dated. Staff nice. Food at restaurants onsite was good and great happy hour.
Se hospedó 2 noches en mayo de 2024
Respuesta de JS, el 6 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Nani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 23 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

2/10 Terrible

Nikkita

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Extremely loud kids screaming all night up and down the halls... was told the room i was promised was not avail after i already payed the hundreds of dollars then offered a 12 dollar refund out of 300 then was told my room was empty and that another couple never showed up but would not let me move rooms like why tf even tell me then??...everything closes super early bars/ restaurants/ pool.... woke up next day the v power went out while I'm in the shower washing my hair and did not ever come back on spent the entire morning in the dark trying to pack and get ready...literally the worst experience I've ever had not even offered a free night nothing I'm highly disappointed
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 3 may. 2024
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every guest to have a great experience. We would like to reach out to better understand your experience, but we are unable to locate you with only your public name. Please call the hotel directly and ask for our General Manager, Kathy Pidgeon.

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love everything!
Se hospedó 1 noche en mayo de 2024
Respuesta de JS, el 6 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Damien

Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 3 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Jacob

Le gustó: Servicios
Great
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 1 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Lauren

Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Simon, Weston

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 21 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

4/10 Malo

Christopher

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
When we walked into our room I had noticed a massive spider crawling along the wall. My wife is terrified of them and so I had to handle the situation. It’s unsettling to find out that the property doesn’t have any service to prevent this situation.
Se hospedó 2 noches en abril de 2024
Respuesta de Jennifer, el 29 abr. 2024
Hello Christopher, we want to extend our sincerest apologies concerning this issue. We do have a service and will be contacting them and appreciate you letting us know.

6/10 Aceptable

Elizabeth

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 30 abr. 2024
We would like to hear how we can improve. Please call the hotel and ask for our General Manager, Kathy Pidgeon.

8/10 Bueno

Meryl

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicio y personal
The wait for breakfast buffet was a bit long!
Se hospedó 3 noches en abril de 2024
Respuesta de JS, el 29 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Kristi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is fun, fun, fun!! Amazing breakfast, gorgeous interior, live music, several restaurants, and the best of all: the river walk and all the trails. Awesome.
Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 29 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Rick

The Greenbelt next to the Hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 29 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

DeAnn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed a very well kept, clean facility. Our check in went smoothly with friendly helpful staff. Our room was clean and quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 29 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Bueno

Jessica

Le gustó: Limpieza y condiciones de la propiedad
Nice but too much for pet policy
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 25 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Jennifer

Viaje con mascota, Viaje familiar
This was a great stay and we had our dog with us. It’s an awesome pet area fenced in and a river view. The breakfast was also excellent. Very clean and comfortable stay. I would stay here again for sure.
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 24 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

darrell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff went above and beyond to make sure our stay was comfortable! Dining options were excellent. Loved the outdoor options. Would definitely stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 23 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Travis J

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
We love staying here. They are always kind and go above and beyond.
Se hospedó 4 noches en abril de 2024
Respuesta de JS, el 1 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Bueno

rochelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de JS, el 13 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Hanna

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Amenities awesome! Like a mini resort!
Se hospedó 3 noches en abril de 2024
Respuesta de JS, el 22 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Carole

Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 22 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Marianne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 9 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It perfect but exceeded my expectations. Really nice clean rooms. Friendly and excellent service. Much better than average dining and entertainment. My new top choice for my stays in Boise.
Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 19 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a very nice stay
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 15 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here many times. It is always clean, quiet and has wonderful dining options.
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 22 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

8/10 Bueno

Mary

Se hospedó 6 noches en abril de 2024
Respuesta de JS, el 6 may. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Kerri

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the pool and restaurant!
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 15 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Estavan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My son and my love went to the Riverside. I decided not to rent them a car as most of what they were doing was pretty close by. The drivers didnt have to go the extra distance and they did. The hotel staff also recieves extra thumbs up as they were kind, complimentory, and went above to make their stay extra special. Im forever grateful!
Se hospedó 3 noches en abril de 2024
Respuesta de JS, el 9 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nicely taken care of - great property
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 9 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great atmosphere, amenities, pools, close to everything and greenbelt near by. Kids had a blast as well. Will definitely be coming back soon.
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 8 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff
Se hospedó 2 noches en abril de 2024
Respuesta de JS, el 8 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!

6/10 Aceptable

Luanne

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Nice main lobby and restaurant. Friendlyish staff. Long long corridors and not suitable in poor weather. Beds uncomfortable and thin sheets. Could not cover past shoulders. Cocktails in bar overpriced and limited selections. Might be better in summer months.
Se hospedó 3 noches en abril de 2024
Respuesta de Jennifer, el 9 abr. 2024
Thank you for your feedback. We always appreciate hearing from our guests, be it good or bad as this is how we can improve.

8/10 Bueno

Alden, Elko

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were given keys to a room that already had a customer in the room. Nothing like walking in a room and having people look at you. The hotel could use more signs showing how to get to the lobby from the back of the hotel. It's a giant maze.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer, el 18 abr. 2024
Hello Alden, we want to extend our sincerest apologies concerning this issue. We will keep trying to get better and it is comments such as yours that help us know about areas we need to work on.

10/10 Excelente

william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de JS, el 8 abr. 2024
Thank you so much for sharing your experience and we are so happy you enjoyed your stay! Please come back and visit us again, soon!