Thanks Irene! We are happy you enjoyed your visit. See you soon!

We are very happy that you enjoyed your stay with us Carol. Come back soon!

Thank you Angel for your review. We look forward to your return soon!

We appreciate your feedback, Carla. Sorry to hear about the loud AC. We will be sure to take a look at that. We are happy that you enjoyed the room amenities. Thanks for mentioning the natural spring on property. The City of Bonita Springs is named after that spring!

Dear Vincent,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. We’re sorry to hear that your experience did not meet your expectations and we do appreciate your feedback.We understand the importance of a comfortable and peaceful environment for our guests, and we regret that you were disturbed by noise from neighboring rooms. We will review our soundproofing measures to ensure a more restful experience for our guests in the future.Regarding the strange smell in the hotel, we will investigate this issue to address any underlying causes and improve the overall ambiance of our property. Additionally, we will closely examine our food offerings and consider ways to enhance the dining experience for our guests. The pool is not up to current code standards due to its age and unfortunately cannot be used for our guests. It was converted it to a water feature to retain its history with the property.Your comments regarding the absence of a microwave and the perceived value of your stay are duly noted, and we will take them into account as we strive to continuously improve our amenities and pricing structure.We are delighted to hear that you enjoyed our spa facilities, and we appreciate your kind words in this regard. Rest assured, we will continue to uphold the high standards of service that our guests expect and deserve.Once again, we apologize for falling short of your expectations and for any disappointment you experienced. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that truly reflects the quality of our hotel.

We hope to get a 5 out of 5 during your next stay! Happy to hear you enjoyed our beautiful property. The pool you mention was built in the 1950's/1960's. Although it looks great, it needs extensive renovation to bring it up to current code requirements. That would dramatically change the look and design of the pool. We chose to preserve the history of the pool and present it as a water feature for our hotel and venue guests to enjoy. Thank you for your review.

Thank you Mark! We have a rich history here at Shangri-La Springs. Most notably is the mineral spring that the City of Bonita Springs was named after! Happy to hear you enjoyed the patio with your Villa Ascona guestroom. Come back and see us!

Carol, thank you for your review. We look forward to seeing you again soon for another peaceful and quiet stay.

Thank you for your review Amanda! We truly do have a beautiful property. I am happy that you enjoyed the patio. Please come back and visit with us again soon!

Dear Tim, Thank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our property and that our convenient location allowed you to explore local attractions. Your comments regarding the absence of wifi service, daily maid service, and issues with the HVAC unit controller are duly noted. As part of our hotel's ambiance, we intentionally do not provide wifi service to cultivate a more tranquil atmosphere. Daily maid service is available upon request. Furthermore, our maintenance team has inspected the HVAC unit controller to ensure it is in proper working order for future guests. We truly appreciate your understanding and patience as we work to improve. We would be honored to welcome you back for another stay, and we are committed to making your next visit more enjoyable. If you have any further suggestions or specific details you'd like to share, please feel free to reach out to me directly. Thank you once again for your valuable feedback. We look forward to the opportunity to host you again soon. Warm regards, Lee BellamyGeneral Manager

Dear Stacy,Thank you for your review of our property. We will work diligently to correct any of the decencies you encountered during your stay. While we do not offer amenities such as a pool or wifi, we hope that you found comfort in the cozy atmosphere of our property. Please note that our restaurant, Harvest & Wisdom, does offer a full menu for breakfast and lunch that’s available daily from 8 am to 2 pm. We regret that this did not meet your expectations. Regarding the suite's layout and amenities, we appreciate your feedback and will look into ways to improve the shower experience for our guests. Please note that we do provide coffee in the rooms for our guests' convenience, and apologize if this was not available during your stay. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything further we can assist you with, please don't hesitate to reach out to me. Warm regards, Lee Bellamy General Manager

Thank you for your lovely review. We are delighted to now you enjoyed your stay and hope to see you again soon!

Thank you for your review. We hope to see you again soon!

Thank you for your review!

We are delighted to hear you enjoyed your stay. We appreciate your beautiful review. We look forward to your next visit!!

We appreciate your positive review. We love knowing you enjoyed your stay. We look forward to your next visit!

We appreciate your positive review. We love knowing you enjoyed your stay. We look forward to your next visit!

Thank you for your positive review. We look forward to your next visit to Bonita Springs!

Thank you for positive review. We look forward to your next visit.

Thank you for your lovely review. We look forward to your next visit to Bonita Springs!

Thank you for your lovely review. We look forward to your next visit, when you can enjoy our beautiful grounds!

Thank you for you lovely review. We look forward to your next visit!

We're so happy to hear you enjoyed your stay with us. We hope to see you again soon!

We are delighted you enjoyed your stay! We look forward to seeing you again!

Thank you for you lovely review. We look forward to your next visit!

We're so happy you enjoyed your stay with us. We hope to welcome you back again!

We are delighted to know you enjoyed your stay. We look forward to seeing you again, on your next visit to Bonita Springs!

We're so happy to hear that you enjoyed your stay with us and we look forward to hosting you in the future! Thank you for bringing the issue of the water to our attention, we have let our maintenance know. See you next time.

Thank you so much for your very kind words, we enjoyed having you both here. We look forward to your next visit with us and hope that you have a great rest of your day!

Thank you for the kind review, we are glad you enjoyed your stay and we apologize for the unexpected power outage. They are still doing work in the area due to the hurricane. We hope you'll visit us again!

Hello- In looking into your charges for your stay, we only see one charge of 265.82 on your debit card. Please call the hotel directly, if you are showing another charge and we can look into it further. Thank you - Shangri-La Springs Front Desk Team

Hi Frank- We apologize for the inconvenience you experienced. As stated on Expedia - "The front desk is open daily from 7:00 AM - 8:00 PM. This property doesn't offer after-hours check-in." The front desk agent did call you at 8:30pm, but did not get an option to leave a message. We do have security, after hours. The phone number is posted on the front door. They are not always in the building, as they do security checks throughout the property. Again, we apologize for your inconvenience and hope you may consider staying with us another time.

Thank you for your lovely review. We look forward to seeing you again!

Thank you for your review. We look forward to seeing you again!

Thank you for your lovely review. We look forward to seeing you again!

Thank you for your lovely review. We look forward to seeing you again, on your next visit to Bonita Springs!

Thank you for your review. We look forward to seeing you again!

Thank you for your lovely review. We are delighted to know you enjoyed your stay. We look forward to seeing you next time!

Thank you for your lovely review. We look forward to seeing you on your next visit!

We appreciate your feedback. In the heat of the middle of our Florida summer, it is difficult to keep the temperature lower than 71 degrees, especially if the doors to the room or private patio have been opened several times. We do offer complimentary wired internet. We also have adapters at the front desk for guests to borrow. We hope to see you again!

We are sorry to hear of the challenges you encountered during your stay. Cleanliness is a priority. We absolutely failed that initiative. We do hope that you will consider giving us another chance. I am confident you will have a terrific stay.