Lounge en el lobby

Opiniones de AC Hotel by Marriott Boston North

3.5 out of 5
AC Hotel by Marriott Boston North
95 Station Landing, Medford, MA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 670 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 198 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 36 de 1000 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Haydee Hernandez

Se hospedó 4 noches en octubre de 2023
Respuesta de The Customer Service Team, el 25 nov. 2023
Haydee ,Thank you for your wonderful 5-star rating! We're thrilled to hear that you had a positive experience. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back in the future!

10/10 Excelente

Pura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pocos parqueos
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shea, el 18 sept. 2023
Dear Pura, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and we hope that you will stay here again in the near future! Sincerely, AC Hotel by Marriott Boston North

10/10 Excelente

Soledad

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shea , el 4 sept. 2023
Dear Soledad, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, AC Hotel by Marriott Boston North

2/10 Terrible

Alonso

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
.
Se hospedó 1 noche en agosto de 2023
Respuesta de The Customer Service Team, el 19 ago. 2023
Hello Alonso,Thank you for taking the time to share your feedback with us. We appreciate your honesty in rating your experience. Your feedback is invaluable in helping us improve our services.We would love to hear more about your stay and what aspects could have been better in order to provide a more satisfying experience. Our goal is to continuously enhance the quality of our accommodations and services, and your insights would be incredibly helpful in achieving that.If you decide to visit us again in the future, we hope to have the opportunity to provide you with a more enjoyable stay that exceeds your expectations.Thank you for choosing us for your stay, and we look forward to the possibility of welcoming you back.

4/10 Malo

CARLOS

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

jesus

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente todo
Se hospedó 2 noches en enero de 2022
Respuesta de Front Desk, el 29 ene. 2022
Muchas gracias por su evaluacion esperamos darte la bien venida de nuevo.

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
Much noise from 4 am in the morning,obviusly they do not clean the room under the pretext of covid but 10 days uf, thera are no amenities, i asked for a coffee and they charged it to the room without my consent, if they cleaned i would have daily coffee in the room.
Se hospedó 6 noches en abril de 2021
Respuesta de Julia Y., el 22 abr. 2021
Dear Valued Guest: Thank you for your feedback. We are terribly sorry that your stay did not meet expectations. We did try to make you more comfortable in a quieter room upon your request. As you mentioned, housekeeping is not servicing rooms daily to limit guest/employee interactions due to COVID-19, but your room was scheduled for refresh service every 4th and 7th night. I did notice that on multiple days during your stay, your room was reported to have a "Do Not Disturb" sign up, which unfortunately prevents our staff from entering your room. Please note for future stays that we are happy to service your room or deliver any housekeeping items you need upon request. Coffee is only charged for a fee if it is puchased behind the front desk. The in-room coffee packets are complimentary. Again, I apologize that your stay was anything less than enjoyable but we hope you'll give us another opportunity to provide you with a better stay in the future. Thank you.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Limpio, un lugar muy tranquilo, estacionamiento gratis
Se hospedó 1 noche en febrero de 2021
Respuesta de Julia Y., el 16 feb. 2021
Dear Valued Guest: Thank you for your thoughtful response. We are thrilled you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

steve

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great clean quiet room breakfast was good very clean and safe stay would definitely stay again
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Janilsa, Central Falls

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I recommend. Was almost perfect!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Marylynn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Shea, el 23 abr. 2024
Dear Marylynn, Thank you for sharing your experience with us! We are glad to hear you enjoyed your time with us and that our friendly staff met your needs! We look forward to seeing you again in the near future. Sincerely, AC Hotel by Marriott Boston North

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property Nice area
Se hospedó 1 noche en abril de 2024
Respuesta de Shea, el 23 abr. 2024
Dear Mary, Thank you for sharing your experience with us! We are happy to hear that you had a great time during your stay and that we were able to meet your needs! We hope to have the opportunity to meet you again soon! Sincerely, AC Hotel by Marriott Boston North

8/10 Bueno

Cara lyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Shea, el 23 abr. 2024
Dear Cara, Thank you for taking the time to share your experience with us! We are pleased to hear we were able to meet your needs as we hope to see you again soon! Sincerely, AC Hotel by Marriott Boston North

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Shea, el 23 abr. 2024
Dear Michelle, Thank you for taking the time to share your experience with us! We are glad to hear you enjoyed your time here with us. We are pleased that we could accommodate you throughout your stay and we hope that you will choose us again! Sincerely, AC Hotel by Marriott Boston North

8/10 Bueno

Brandon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was lovely and our room was excellent. My only issues were with limited parking and the fact that the room keys had some issues scanning in the elevator. But both issues were minimal and did not interfere with my overall experience.
Se hospedó 4 noches en abril de 2024
Respuesta de Nicole, el 18 abr. 2024
Hello Brandon, Thank you very much for taking the time to review your stay here with us. We are thrilled to see you enjoyed your time with us despite the couple of mishaps that you encountered. We appreciate your feedback and are always working to improve upon any areas that may cause an inconvenience. Thank you again, we would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Anastasiya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I genuinely liked the staff and their hospitality at the check-in and in the restaurant. Great breakfast, nice walk by the river, several good options for eating out. Overall, a very peaceful and quiet area.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 17 abr. 2024
Hello Anastasiya, Thank you very much for your kind words and for taking the time to review your stay with us. We are thrilled to hear you enjoyed your time. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 18 abr. 2024
Hello Mark. Thank you very much for taking the time to review your stay here with us. We are thrilled to see that you enjoyed your time. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Kate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 17 abr. 2024
Hello Kate, Thank you very much for your kind words and for taking the time to review your stay with us. We are thrilled to see that you enjoyed your time here. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Dylan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 16 abr. 2024
Hello Dylan, Thank you very much for taking the time to review your stay and for the 5 star review! We are thrilled to see that you enjoyed your time with us. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

8/10 Bueno

Jesse

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only negative is that they had a limited supply of hypoallergenic pillows and tried to give us 1/2 of the pillows with down feathers. It took multiple attempts to fix.
Se hospedó 2 noches en abril de 2024
Respuesta de Nicole, el 9 abr. 2024
Good morning Jesse, Thank you for taking the time to review your stay here at the AC Boston North. I want to apologize for the inconvenience in getting you the correct requested items. Although I am relieved to hear it was taken care of for you. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for an extended weekend. Every staff member we encountered was so friendly and helpful, especially Ari who took the time to not only explain but write down directions on using the T which is extremely close. The hotel is a short uber or ride on the T to everything. The only issue we encountered is the rooms could be sound proofed better, on our 2nd night the guests above us had heavy footed vhildren constantly running and thumping all hours of the night, The staff was very courteous and quick to help (we acrually heard them knock on the upstairs neighbors door!) which sadly only stopped the noise from them for a bit which obviously is not something staff can prevent. The hotel is very clean and bartenders make a good drink in the lobby bar. The $21 breakfast was overpriced in my opinion especially with so many other options close by, but service was exceptional. We will be back.
Se hospedó 3 noches en abril de 2024
Respuesta de Nicole, el 9 abr. 2024
Good morning Kelly, Thank you so much for your kind words and your 5 star review! We are thrilled to see that you enjoyed your stay with us. We would love to welcome you back the next time your travels bring you to the Boston/Medford area,

6/10 Aceptable

Pedro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Pool water was cold and the heat in the room didn’t work. It kept blowing cold air.
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 9 abr. 2024
Good morning Pedro, Thank you for taking the time to review your stay here with us. I apologize for the above issues that you experienced. I will make the engineering team aware right away to avoid these issues in the future. We appreciate your feedback and would love to welcome you back whenever your travels bring you to the Boston/Medford area!

8/10 Bueno

Maggie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean safe
Se hospedó 1 noche en abril de 2024
Respuesta de Nicole, el 5 abr. 2024
Hello Maggie thank you very much for taking the time to review your stay here with us. Is there anything in specific that we could have done to make it a 5-star experience for you? Feedback is very helpful in helping us find the areas that we can approve upon! I'm very glad to hear that you had an enjoyable stay.

10/10 Excelente

Christine

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Caroline

Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, el 17 abr. 2024
Hello Caroline, Thank you for taking the time to review your stay here with us. We would love to welcome you back whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Jyreese

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very clean and the staff was readily available and very attentive.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 28 mar. 2024
Thank you Jyreese for taking the time to review your stay with us. We are thrilled to see you enjoyed your stay. Thank you very much for the 5 star rating!!!

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 28 mar. 2024
Hello Wayne thank you very much for taking the time to review your stay with us! We are thrilled to see that you enjoyed your time here. Thank you for the 5 star rating!!! We would love to welcome you back whenever your travels bring you to the Boston/Medford area.

10/10 Excelente

jessica

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very accomodating
Se hospedó 3 noches en marzo de 2024
Respuesta de Nicole, el 23 mar. 2024
Hello Jessica, thank you very much for taking the time to review your stay here with us! We are thrilled to see that you enjoyed your time! We would love to welcome you back whenever your travels bring you back to the Medford/Boston area!

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, el 14 mar. 2024
Thank you very much Erik for taking the time to review your stay here with us. Thank you for the 5 star rating! We are thrilled that you enjoyed your time here at the AC Boston North!

8/10 Bueno

Eileen

Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, el 28 mar. 2024
Hello Eileen thank you very much for taking the time to review your stay here with us at the AC Boston North. Is there anything in particular that we could have done to make your stay more enjoyable? Feedback always helps us in finding the areas that we can improve upon!

10/10 Excelente

Ryan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 6 mar. 2024
Thank you very much for taking the time to review your stay with us Ryan. We are very glad that you enjoyed your stay here with us. We look forward to welcoming you back whenever your travels bring you to the Boston/Medford area.

8/10 Bueno

Nevaeh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was amazing and had great amenities. The only downside was the receptionist was not very clear about the parking which resulted in my car getting towed and an expensive tab to get it back.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 5 mar. 2024
Thank you very much Nevaeh for taking the time to review your stay with us! We're glad you enjoyed your stay here in Boston and we greatly apologize for the lack of details regarding parking. I have spoken with the Front Desk leadership team to ensure this does not occur again in the future. If your travels should bring you back to the area, we hope you'll choose to stay with us again!

10/10 Excelente

Sonia

Se hospedó 1 noche en marzo de 2024
Respuesta de The Customer Service Team , el 26 mar. 2024
Sonia,We appreciate you being our guest and taking a moment share your feeddback.

2/10 Terrible

Tara

Se hospedó 1 noche en marzo de 2024
Respuesta de Nicole, el 23 mar. 2024
Hello Tara, thank you for taking the time to review your stay with us. We are very sorry that you had a less than enjoyable experience. Is there anything in particular that we could have done to make your stay more enjoyable?

10/10 Excelente

Ashelee

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 5 mar. 2024
Thank you very much for the 5 star review Ashelee! We're glad you enjoyed your stay here with us. We look forward to welcoming you back should your travels bring you back to the area!

10/10 Excelente

Eleanor

Le gustó: Limpieza, servicios, condiciones de la propiedad
The staff is very friendly at check in and went out of the way to make sure we had everything we needed . Hotel is beautiful and clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Martin, Guest Services, el 2 mar. 2024
Thank you very much for your kind words, Eleanor! We're glad you enjoyed your stay with us here in Boston - and if your travels should bring you back to the area, we hope you'll choose to stay with us again!

10/10 Excelente

Annette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My room was on the corner and I have a great view of the city, there was the smell of Marijuana next door. I mentioned it to the front desk.
Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole, el 27 feb. 2024
Hello Annette, thank you so much for the 5 star rating! And for taking the time to review your stay here with us. We really apologize for this experience and have spoken with the appropriate leadership teams to resolve this issue from occurring in the future.We look forward to welcoming you again whenever your travels bring you back to the Boston/Medford area.

8/10 Bueno

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe, clean, very comfortable bed and spacious room. Very limited hotel dining options.
Se hospedó 3 noches en febrero de 2024
Respuesta de Nicole, el 27 feb. 2024
Hello Andrew, thank you so much for taking the time to review your stay here with us. We apologize for the limited dining options during your stay. We have passed this along to the appropriate leadership team to improve this from occurring in the future. We look forward to welcoming you again whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Gary

Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole, el 23 mar. 2024
Thank you very much for the 5 star rating! We appreciate you taking the time to review your stay with us and are thrilled to hear that you had a pleasant stay!

10/10 Excelente

Jacqueline

Se hospedó 1 noche en febrero de 2024
Respuesta de Nicole, el 27 feb. 2024
Hello Jacqueline, thank you so much for the 5 star rating! And for taking the time to review your stay here with us. We look forward to welcoming you again whenever your travels bring you back to the Boston/Medford area.

10/10 Excelente

Zachery

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Aside from a bit of scum in the bottom corner of our shower, the hotel was perfect! Amazing location near the orange line while still being a decent ways outside the city proper, with some good options for food in the immediate area. Incredibly friendly hotel service with modern accommodations. Highly recommend for any trip to Boston!
Se hospedó 2 noches en febrero de 2024
Respuesta de Nicole, el 20 feb. 2024
Hello Zachery thank you so much for taking the time to review your stay here with us. We are thrilled to hear that you enjoyed your time here! Regarding the bathroom we sincerely apologize for this and have informed the housekeeping department to care for this issue right away. We look forward to welcoming you back if your travels bring you to the Boston/Medford area in the future.

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicole, el 18 feb. 2024
Hello Anthony thank you very much for taking the time to rate your stay here with us. Please let us know if there was anything we could have done to improve your stay. We hope to welcome you back the next time your travels bring you to the Boston/Medford area.

10/10 Excelente

Ali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Nicole, el 18 feb. 2024
Hello Ali thank you so much for the 5 star review. We are thrilled that you enjoyed your stay and hope to see you back the next time your travels bring you to the Boston/Medford area!

10/10 Excelente

COLLIN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room setup is good
Se hospedó 1 noche en enero de 2024
Respuesta de The Customer Service Team, el 3 feb. 2024
Dear COLLIN,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed the room setup during your stay. Providing a comfortable and well-designed space for our guests is a top priority, and we're delighted that it met your expectations.If there's anything specific you loved about the room setup or if you have any suggestions for improvement, please feel free to share. We value your input and strive to continually enhance our guests' experiences.We hope to welcome you back soon for another enjoyable stay!

10/10 Excelente

Katelynn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet for work trips
Se hospedó 1 noche en enero de 2024
Respuesta de The Customer Service Team, el 26 ene. 2024
Dear Katelynn,Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our accommodations to be very clean and quiet, providing an ideal environment for work trips. Our team takes great pride in maintaining a high standard of cleanliness and ensuring a peaceful atmosphere for our guests.We truly appreciate your 5-star rating and kind words. It's wonderful to know that we met your expectations, and we hope to have the pleasure of welcoming you back for future work trips or any other occasions.Safe travels and thank you for choosing us!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de The Customer Service Team, el 20 ene. 2024
We appreciate your review and are delighted to hear that you stay was a great one!

8/10 Bueno

Sheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de The Customer Service Team , el 16 ene. 2024
Sheryl,Happy to hear that your stay was good, would you have any additional feedback regarding your stay? We would love to know what we could have done to change that 8 to a 10!

10/10 Excelente

valencia

Viaje solo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area near train, 11 minutes drive most to restaurants, casino, shopping areas. Nice indoor pool. The downside is no dinner options at the hotel and the bar closes early.
Se hospedó 2 noches en enero de 2024
Respuesta de The Customer Service Team , el 15 ene. 2024
Thank you for your positive review, Valencia! We appreciate your feedback. Just to clarify, we do offer dinner and drinks at the AC lounge until 11 pm daily. We hope you'll consider this option during your next stay.

10/10 Excelente

Jamilka

Se hospedó 2 noches en enero de 2024
Respuesta de The Customer Service Team , el 15 ene. 2024
Jamilka,Thank you so much for your kind review. We look forward to our next opportunity to serve you!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great spot to stay if you'd like to drive into the Boston area park the car and explore the city using the T.
Se hospedó 1 noche en enero de 2024
Respuesta de The Customer Service Team, el 11 ene. 2024
Dear Daniel,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our location to be a great spot for exploring Boston. It's wonderful that our proximity to the city and easy access to the T made your stay convenient.We appreciate your five-star rating and hope to have the pleasure of hosting you again in the future. If there's anything specific that stood out to you during your stay, or if you have any suggestions for improvement, we'd love to hear them. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Safe travels, and we look forward to welcoming you back soon!