Alberca techada
Ver disponibilidad

Opiniones de Elstead Hotel

3 out of 5
Elstead Hotel
12-14 Knyveton Road, East Cliff, Bournemouth, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 371 de 901 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 364 de 901 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 901 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 901 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 901 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Olivia

Se hospedó 6 noches en agosto de 2023
Respuesta de Susan, el 11 sept. 2023
Dear OliviaThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Tranquilo
Tranquilo y cerca estación tren, pero ni un esfuerzo por hablar español

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I found this to be a really good place to stay in Bournemouth. Staff were extremely helpful, great to have a pool which was good. Very good value especially considering it included breakfast which was also good. Super convenient for the station and only 10 minutes walk into centre and 10 Minutes down to seafront. Good to be able to support a local hotel as there are a lot of chain hotels in the area. Will definitely stay again.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Shona

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near to centre of Bournemouth with free parking. So convenient to train and bus stations too.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sarah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely place plus pool and whirlpool is real value for money. All staff and service were lovely, friendly and kind. Facilities in the room were plentiful for a small family. Amazing value for money. Thank you staff.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Colin, Lincoln

Le gustó: Limpieza y servicio y personal
Not bad for a one night stay visiting friends. Friendly welcome from reception. The room was clean with plenty of tea and coffee, comfy bed and enough power sockets to charge phone and laptop etc. I can't comment on the leisure facilities as I didn't have time to try them. Breakfast was ok; although hash browns, beans and mushrooms would have been nice to have on the buffet. Free parking was most welcome. It's not the newest property; but perfectly good for a short break. For those evening drinks; it's about ten minutes walk to the start of the town centre drinking circuits. I would stay here again.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Nathan

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Brilliant and friendly team
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an absolute gem in the middle of Bournemouth. Staff were very nice, particularly the lady receptionist on duty from 3 pm to 10 pm. She couldn't have done more for us but we didn't get her name. Thank you SO much for your interest and assistance. Hotel in need of a little TLC but apparently it is going to be replaced by apartments. Very sad. Rooms were nice and comfortable, leisure facilities a very welcome addition. An excellent place to stay.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Issy

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Shona

Le gustó: Limpieza, servicio y personal, servicios
Next door to property has building work. Staff are great but hotel is 'tired'. Needs money spending to modernise. Great location. Good value for money.
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

Emi

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Hannah

Viaje en pareja
No le gustó: Servicios
The property was more than suitable for our one night trip. The room was spacious and had plenty of tea/coffee as well as a nice mini fridge. Staff were also friendly and the property was clean (with signs of aging/damage). The only let down was the changing rooms (no lockers worked), the hot tub was part of the pool and therefore cold, and the steam room contained plastic chairs and had no steam. However, our primary reason for visiting the hotel was not for the spa facilities so they just felt like a bit of a bonus when booking.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly place
What sets this hotel apart is the staff. I arrived late and was given a very warm and friendly welcome from the lady on reception. Room was lovely very spacious and comfortable. Enjoyed the leisure centre facilities, would have liked the jacuzzi part a little hotter but great to have as part of the hotel. Breakfast was adequate but not amazing. Overall I’d definitely recommend as a good value place to stay in Bournemouth. Would definitely return due to the service I received.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

leighton

Le gustó: Limpieza, servicio y personal, servicios
Never knew men could talk so much , unfortunately a guy next door talking very loudly until after midnight. Got little sleep Staff great
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Hamid

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Angelo

Elstead Review
The hotel was ok, nothing special. It has gone down in my estimation having stayed there before. In the past you get ask for eggs of your choice at breakfast, but now only scrambled eggs on offer. Also the sausages were not fresh - probably left overs from the day before and reheated ! The dressing table had stains on it, but for a short budget stay it was satisfactory. The plus side is you get free parking.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Gem

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing stay
Hotel very dated and a bit dirty. Price was affordable and service ok but still would not return
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thomas

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Luke

Se hospedó 2 noches en diciembre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear LukeThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

10/10 Excelente

Thomas

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Awesome stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear ThomasThank you for taking the time to write this review we really appreciate it. See you on the 17thWe are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

8/10 Bueno

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short term stay impression.
The furniture and rooms were comfortable and clean and warm. The service was courteous and effecient. They did not have all services available due to retstricted catering. There was a lack of privacy dut to major building works outside the window and no net curtains. The heavy full drap curtains covered the only radiator and wasted the heat to the outside through the window and wall. KRR
Se hospedó 2 noches en noviembre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear KeithThank you for taking the time to write this review we really appreciate it.We are happy that overall you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

Jane

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great place
The hotel is run down but due to be demolished so I get they don’t want to spend out, the staff at the hotel make this place an enjoyable stay, rooms are lovely and very clean, rest of hotel is very tired but I understand
Se hospedó 1 noche en diciembre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear JaneThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

10/10 Excelente

Erica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed 🛌 matter was too soft need new one My back really hurts sleeping on the bed
Se hospedó 1 noche en noviembre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear EricaThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay
Had a nice stay, just for one night. Decor is a bit dated but didn't affect our stay. Staff were very friendly and willing to help which made our experience more comfortable. We didnt get a chance to use the pool so cannot comment on this. Breakfast was ok, would have liked more choice for the cooked food, but did have a variety of cold foods. Overall it was an enjoyable stay and would go back again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear AnonymousThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

John

Se hospedó 1 noche en octubre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear JohnThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

6/10 Aceptable

Mr Robin M

Le gustó: Limpieza y servicio y personal
Fine but dated
Good bits were friendliness and helpfulness of staff, large room, cleanliness and location. But the decor could definitely use updating, wifi and tv not working properly and the shower was weak. Perfectly ok for a short stay if modern/chic not important for you.
Se hospedó 1 noche en octubre de 2023
Respuesta de Susan, el 15 dic. 2023
Dear Mr RobinThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff very good friendly
Se hospedó 3 noches en octubre de 2023
Respuesta de Susan, el 20 oct. 2023
Dear RonaldThank you for taking the time to write this review we really appreciate it and we are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Paul

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Very friendly staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear PaulThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

Cezary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear CezaryThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

6/10 Aceptable

Tracy

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Arrived late afternoon, staff was un welcoming and didnt make you feel at home or at ease. Property is very dated and needs a lot of refurbishments doing. Room was very small and bed was hard. Although out of the hotesl control had very noisy neighbours. Breakfast buffet was small and disappointing, if you like just scrambled eggs, sausages and bacon you will be more than happy. No beans, mushrooms or tomatoes served. All in all it was a bed to get our heads down, wouldnt use it again.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Lynn

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good for what we paid but needs TLC
First impressions is that the hotel requires some TLC & modernisation & wouldn’t take much to do this a coat of white emulsion around the ground floor area would certainly brighten it up. However the room was clean & tidy & a fridge in the room was a bonus, unable to open windows so this may be a problem in the summer. For the money we paid it was value for money which included a basic breakfast, free car parking & gym with swimming pool again needed some TLC but I did use the pool area & nice extra. Overall it was ok for the money we paid. Staff very helpful especially receptionist who didn’t seem to go home
Se hospedó 2 noches en octubre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear LynnThank you for taking the time to write this review.We are happy to see that overall you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasantly surprised and lovely staff.
An example of why to not judge a book by its cover. Great features in the family room. - fridge, ironing board and iron, lots of storage space, cot/ play pen for baby. Really lovely staff & service. Swimming pool nice and warm and they even provide bags to put your wet clothes into. 👏👌 Would definitely recommend and if in the area, stay again!
Se hospedó 1 noche en octubre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear AnonymousThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Dorothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Good stay with excellent customer service
The location is quiet and very pleasant. First impressions entering reception are not favourable. The building is in need of modernisation and general upkeep. However, the staff more than make up for this, they were attentive and good at customer services. The continental breakfast was excellent as well as the swimming pool and gym facilities. I would definitely stay here again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear DorothyThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

m

Se hospedó 1 noche en septiembre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear MThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Paul

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Dave

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear DaveThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel with friendly staff
We thoroughly enjoyed our stay at the Elstead. Looking slightly dated on the outside, we were pleasantly surprised by the perfectly clean and well-kept rooms. The beds were comfortable and the bathroom was very spacious and modern. Breakfast was nice and the pool, steam room, and sauna were wonderful. Staff was always smiling and joking and happy to help with any requests.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear AnonymousThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Susan, el 19 oct. 2023
Dear AnonymousThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Susan, el 11 sept. 2023
Dear AlanThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

10/10 Excelente

Simon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean spacious room with easy walking access to beach and town centre
Se hospedó 2 noches en septiembre de 2023
Respuesta de Susan, el 11 sept. 2023
Dear SimonThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

10/10 Excelente

Rita

Se hospedó 1 noche en agosto de 2023
Respuesta de Susan, el 11 sept. 2023
Dear RitaThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

2/10 Terrible

Xhorxhina

No le gustó: Limpieza
Disgusting bugs where people eat
This hotel is not clean. The dirties hotel I stayed at. You will see the dead flies by the window - you can also see my food. Also spiderwebs. Honestly disgusting
The dead files
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Gareth

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Lovely stay, only let down by the hotel in the need of a revamp. All the staff were wonderful and trying their very best. The breakfast is awesome and for the cost I personally think they can charge a little more. The pool is a bonus, the sauna was great too. Again the changing rooms needs work to tidy them up. Would we stay there again…. YES
Se hospedó 2 noches en agosto de 2023
Respuesta de Susan, el 1 sept. 2023
Dear GarethThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

8/10 Bueno

Shaqir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 7 noches en agosto de 2023
Respuesta de Susan, el 1 sept. 2023
Dear ShaqirThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

8/10 Bueno

Kristine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Susan, el 1 sept. 2023
Dear KristineThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

10/10 Excelente

Sandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Susan, el 1 sept. 2023
Dear SandroThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

6/10 Aceptable

Nigel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Honest opinion
Pictures overstate the place Other guests leave dirty plates and cups in the shared kitchen One sink was blocked The Ukrainian lady was extremely helpful but the phone to the main owner was unanswered on arrival causing issues We stayed elsewhere on our second night
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Allin

Viaje en pareja
Le gustó: Servicios
The room was spacious, spotlessly clean, staff very helpful and very good value for money No so good was the amount of wear and tear on the entrance carpets and marks on the hallway ways
Se hospedó 2 noches en julio de 2023
Respuesta de Susan, el 1 sept. 2023
Dear AllinThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

6/10 Aceptable

Penelope

Se hospedó 2 noches en julio de 2023
Respuesta de Susan, el 1 sept. 2023
Dear PenelopeThank you for taking the time to write this review and we are glad that overall you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception