Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 223 de 1003 opiniones" "
10 - Excelente
223
Puntuación de 8, es decir, Bueno. Basada en 174 de 1003 opiniones" "
8 - Bueno
174
Puntuación de 6, es decir, Aceptable. Basada en 163 de 1003 opiniones" "
6 - Aceptable
163
Puntuación de 4, es decir, Malo. Basada en 193 de 1003 opiniones" "
4 - Malo
193
Puntuación de 2, es decir, Terrible. Basada en 250 de 1003 opiniones" "
2 - Terrible
250
5.8/10
Limpieza
7.0/10
Servicio y personal
5.8/10
Servicios
5.8/10
Condiciones de la propiedad
5.8/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Carlota
9 abr. 2024
No le gustó: Limpieza y condiciones de la propiedad
This facility should be closed. The bathrooms are in terrible condition.
Carlota
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management , el 10 abr. 2024
Dear Carlota, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
4/10 Malo
Sara Graciela
Viaje familiar
6 mar. 2024
La basura estuvo en los contenedores durante 4 días que estuvimos ahí y apestaban todas las habitaciones las instalaciones son viejas y están descuidadas
Sara Graciela
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 7 mar. 2024
Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
6/10 Aceptable
Leonel
Viaje familiar con niños
1 oct. 2023
Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Muy sucio e estado en mejores por menos dinero.nada q ver las recámaras con las fotos q publican.
Leonel
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 2 oct. 2023
Dear Leonel, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
6/10 Aceptable
Isabel
Viaje en pareja
1 ene. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
Lo que es el front desk, servicio ok, interior del cuarto necesita cambiar varias cosas, el sink del baño muy deteriorado y el agua no corre bien hay que esperarl, las camas necesitan cambiarlas o por lo menos los colchones
Isabel
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Management, el 6 ene. 2023
Dear Isabel, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for the inconvenience caused to you in your room. Your feedback is shared with our concerned team to review and improve. Please allow us to host you again with a flawless experience. Sincerely,Hotel Management
10/10 Excelente
Karlienid
Viaje en grupo
18 jul. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Karlienid
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Management, el 5 ago. 2021
Karlienid, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon.
Sincerely,
Hotel Management
10/10 Excelente
Rey david
31 dic. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Muy agusto la verdad en todos los.sentidos lo recomiendo y muy cerca de waltmart y brea mall
Rey david
Se hospedó 1 noche en diciembre de 2018
Respuesta de Hotel Management, el 2 ene. 2019
Rey, thank you for the glowing review of Extended Stay America. We're thrilled to know our location close to the Walmart and Brea Mall was convenient for you and that you had a wonderful stay with us. We appreciate you recommending us to future guests. We look forward to hosting you again soon.
Sincerely,
Hotel Management
2/10 Terrible
Cliente verificado
17 mar. 2017
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio totalmente deficiente
Encontramos las almohadas sin sobrefundas, la habitación estaba a medio limpiar ya que debajo de la cama se encontró ropa íntima de los que estuvieron anteriormente. Una mala experiencia ya que nunca había personal que atendiera nuestros pedidos
Cliente verificado
Respuesta de General Manager, el 19 mar. 2017
We sincerely apologize for the service issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. Thanks again for being our guest and sharing your feedback.
Sincerely,
General Manager
4/10 Malo
Cliente verificado
25 ene. 2017
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sucio e incómodo
La habitación estaba muy sucia y olía mal, nunca la limpiaron, la cama no era cómoda
Cliente verificado
Respuesta de General Manager, el 27 ene. 2017
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback.
Sincerely,
General Manager
2/10 Terrible
Kimberly
29 abr. 2024
No le gustó: Limpieza
Kimberly
Se hospedó 1 noche en abril de 2024
4/10 Malo
Paula
Viaje familiar
27 abr. 2024
No le gustó: Servicios
It’s not good as I expected. Room has no hair dryer, and not clean.
Paula
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Candelario
Viaje en pareja
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful staff
Candelario
Se hospedó 1 noche en abril de 2024
10/10 Excelente
Brenda
16 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Brenda
Se hospedó 4 noches en abril de 2024
4/10 Malo
John
Viaje familiar
12 abr. 2024
Not sure if the hot water issue is fixed after a week. Went to office to bring it to their attention, but sign on the counter states "back in 10 minutes". Really???!!
John
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 13 abr. 2024
Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
4/10 Malo
Dexter
7 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Not clean and bathroom plumbing was awful. Trash was left from prior stays.
Dexter
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management, el 8 abr. 2024
Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management
10/10 Excelente
Maggie
7 abr. 2024
Le gustó: Servicio y personal
Maggie
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
QUAKER
7 abr. 2024
QUAKER
Se hospedó 1 noche en abril de 2024
6/10 Aceptable
Vicki
29 mar. 2024
Vicki
Se hospedó 4 noches en marzo de 2024
2/10 Terrible
Alejandro
Viaje familiar
25 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
They did not have a room for us. We got to the room assigned and it was in use. The sheets were not made and it was not clean in the room. When we went back to the lobby they did not have any other rooms available. Really bad experience
Alejandro
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 26 mar. 2024
Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management
2/10 Terrible
Ruben
Viaje en pareja
25 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nick the person at desk was amazing. Theroom and facilities where dirty could bring myself to stay there immediately asked forcrefund and left .
Ruben
Se hospedó 2 noches en marzo de 2024
Respuesta de Taylor Ryan, el 25 mar. 2024
We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.
4/10 Malo
Veronica
Viaje en pareja
24 mar. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was outdated. Bed was creaky. And walls are thin. I could hear our neighbor open their door like every hour during the course of the night. Which would wake me up.
Veronica
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 25 mar. 2024
Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
10/10 Excelente
Guillermo
22 mar. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Guillermo
Se hospedó 1 noche en marzo de 2024
6/10 Aceptable
Nathan
22 mar. 2024
Ok
Nathan
Respuesta de Hotel Management , el 23 mar. 2024
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management
2/10 Terrible
Victoria
Viaje de negocios
8 mar. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Gross.
Victoria
Se hospedó 4 noches en marzo de 2024
Respuesta de Taylor Ryan, el 8 mar. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
10/10 Excelente
Stanley
2 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very peaceful surroundings
Stanley
Se hospedó 5 noches en febrero de 2024
10/10 Excelente
Juan
Viaje familiar
17 feb. 2024
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Urine smell in the stairs and room smelled when entering first time
Juan
Se hospedó 1 noche en febrero de 2024
Respuesta de Taylor Ryan, el 20 feb. 2024
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.
2/10 Terrible
Chien-Hsien
16 feb. 2024
No le gustó: Servicio y personal y condiciones de la propiedad
Chien-Hsien
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Melanie
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Melanie
Se hospedó 5 noches en enero de 2024
6/10 Aceptable
William
3 feb. 2024
William
Se hospedó 1 noche en febrero de 2024
4/10 Malo
Jae Sook
Viaje de negocios, Viaje familiar
29 ene. 2024
No le gustó: Servicios
Dirty
Jae Sook
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management , el 30 ene. 2024
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4/10 Malo
Jose
29 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing area, very quiet ,outside area very good, inside the room, bathroom ,very bad conditions, no supplies, when I call to the front desk they told me to go there for soap 😳 when I was ready to jump to the shower
Jose
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 30 ene. 2024
Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
8/10 Bueno
Latisha
Viaje en pareja
12 ene. 2024
Le gustó: Limpieza y servicio y personal
It’s a good place
Latisha
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 14 ene. 2024
Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management
2/10 Terrible
Cliente verificado
8 ene. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DON'T STAY HERE!!
Worse hotel ever. I checked in, my boyfriend and I went to our room the room was okay but the bathroom was gross the paint from the ceiling was peeling off the bath tub was destroyed and it smelled like cigarettes. We go back to the front desk and let the gentleman know about the bathroom he gives us another room same thing the bathtub is destroyed and the fan vent on the ceiling was detached. Worst hotel I have ever encountered.
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 10 ene. 2024
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
6/10 Aceptable
Martina
5 ene. 2024
Martina
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
maggie
Viaje en grupo, Viaje de negocios, Viaje con mascota
4 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
maggie
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Cliente verificado
30 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Police had to visit twice
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 31 dic. 2023
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
6/10 Aceptable
Luis
Viaje en pareja, Viaje con mascota
29 dic. 2023
No le gustó: Servicio y personal
It was ok
Luis
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Management, el 30 dic. 2023
Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management
2/10 Terrible
Brennan
28 dic. 2023
Brennan
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Robin
28 dic. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Unique: spent first 1/2 hour in lobby listening to loud bathroom noises. When I was raising my boys I had a saying:
Better out your mouth than your ass.
Woman comes out walking slow. Moving more sideways than straight.
Phone rings...
Will finish later.
Key words: slow, exceptionally rude, apparently unable to work the system. Demanded I leave.
"Go sit in your car"
Me: "May I sit here while I talk to Expedia?"
Her: "No !"
End result:
No room
She couldn't find reservation
Talked to Expedia.
They were exceptionally good & resolved the issues.
Thx John & Gracie @ Expedia 😁🏆
Robin
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management, el 28 dic. 2023
Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
2/10 Terrible
ROBERT
26 dic. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Caution !!
The place is filthy the shower was full of Mold
ROBERT
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Management, el 27 dic. 2023
Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Terrible
Patti
26 dic. 2023
Patti
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Rosalba
Viaje en pareja
25 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I did not like the fact that the bathroom door was not flossing properly. There was mildew on the walls and bathtub. The sink faucet had heavy calcium build up and mildew. The shower was leaking all night. Toilet paper holder bracket is broken, does not hold paper roll, bracket comes off. The room smelled very bad when we arrived.
Rosalba
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Rosendo
24 dic. 2023
No le gustó: Limpieza y condiciones de la propiedad
Rosendo
Se hospedó 1 noche en diciembre de 2023
4/10 Malo
Esperanza
19 dic. 2023
Esperanza
Se hospedó 1 noche en diciembre de 2023
4/10 Malo
Robert
13 dic. 2023
No le gustó: Limpieza y servicios
The staff was veryy friendly especially KARLA she was really ! but when it came to the room the floor was disgusting stains from the night before and the toliet had feces that hadnt been cleaned off the sofa i had in the room was full of stains like it hadn't been wiped in a while pillow cases had makeup still on it i was afraid to sleep in the bed cause i didnt know if the sheets were clean and i didnt want tell management's cause #1 it should of been properly cleaned #2 there was an extra charge for any house keeping that i dont think i should have to pay for something that should've ben done i paid for the deluxe room you would think management would double check there workers work overall i left a my reservation the one day in advance cause i just didnt feel clean
Robert
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management, el 14 dic. 2023
Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management
2/10 Terrible
Alyssa
Viaje en pareja
10 dic. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
Alyssa
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Timothy
Viaje en pareja
9 dic. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Timothy
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Joseph
5 dic. 2023
No le gustó: Limpieza
Joseph
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
Stanley
3 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fast courteous service
Stanley
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 7 dic. 2023
Dear Stanley, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
10/10 Excelente
Stanley
1 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and comfortable
Stanley
Se hospedó 1 noche en noviembre de 2023
2/10 Terrible
Elizabeth
Viaje en pareja
26 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst hotel I have ever stayed in. The bathroom was nasty dirty, the shower towels were dirty and I couldn’t even get more. The bed was crocked, the room smelled nasty and the service was aweful! Never again!
Elizabeth
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Dear Elizabeth, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management