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Opiniones de Best Western Brentwood Inn

2.5 out of 5
Best Western Brentwood Inn
8820 Brentwood Blvd, Brentwood, CA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 257 de 803 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 266 de 803 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 125 de 803 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 803 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 71 de 803 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

7.4/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sonia, Rogers

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encanto
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Elizabeth

Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Rogelio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Ruben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location!!
We went to a wedding and the hotel was three minutes from the reception

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and quiet.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Trista

Viaje familiar
The hotel was clean but a little rundown. We got to our room late and the conditioner was completely empty. Disappointing!! I’m not sure if people live month to month here.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Amanda

Le gustó: Servicios
It was very clean and really nice rooms
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Rebecca

Viaje familiar
Le gustó: Limpieza
House keeping walked in at 9:45am didnt even knock
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place for a quick trip. The beds were comfortable which was a plus
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Georgina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean , and front desk girl was very friendly.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was very easy and staff was friendly
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ulises

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Shreya

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
It was all ok except the breakfast- the sausage were old, dry, and tasteless, the eggs were mushy and watery, the coffee was lukewarm when available but usually empty, and the fruit was bruised and old. Really disappointing. The desk staff and the housekeeping staff were really nice.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

4/10 Malo

Lindsay

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Took a bit to check in. Middle of the night there was a very loud drunk couple in the hallway. Thin walls.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

William, Woodland

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Richard

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property is in desperate need of maintenance and upgrades, the bathtub was rusted, the towels are old and shredded. Will not stay here again

2/10 Terrible

Lawrence

Le gustó: Limpieza
No le gustó: Servicio y personal
This is a hard-to-believe story. I PRE-PAID for a two night stay, Fri-Sun, 3/22-3/25/2024. We knew we’d be a late arrival so my girlfriend called to advise the hotel of our plans. She spoke with manager Kamesh (sp?) and were assured that it would not be an issue. So when I arrived Saturday afternoon to check-in, I was told that I was considered a NO-SHOW, the room was no longer available and they had No Vacancies. Also told I was charged for the first night but that they would refund the cost of the second night. Shocked (and a little pissed) I got on the phone with Manager Kamesh to “remind” him of the call we had with him and all he could say was that he didn’t “remember” any such conversation. Now we’ve all messed-up from time to time but it just really got my goat that this “Manager” wasn’t man enough to admit his mistake. Plus I had to walk to the hotel down the road as I was fortunate that they had an available room for us. And of course, no offer from the hotel to get an Uber for us.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Marci

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Eric

Se hospedó 1 noche en marzo de 2024

4/10 Malo

tom

Viaje familiar
TV did not work; Dish not responsive upon using room at 10p
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

4/10 Malo

Daniel

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y servicio y personal
Rooms are small and had mold in the window seals. Kids got sick from it.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Norma

Viaje en pareja
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Laura

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Greg

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

jack

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Not a good stay
Staff was friendly, but when we got to our room, the key did not work. Had to change. Rooms sink was leaking on the floor. The TV did not work. We did not have a good experience at this best Western hotel.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Leah

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2023

8/10 Bueno

CATHY

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Rooms are small. Cleaning crew is not very friendly or helpful. I spilled some food entering and they just watched me clean up. Didn’t offer help or cleaning materials Pretty costly for 5 days.
Se hospedó 5 noches en noviembre de 2023

4/10 Malo

Brian

Viaje familiar
No le gustó: Servicio y personal y servicios
Way overpriced for what we got (2 rooms, 2 nights) Just the facts: - not safe for elderly/handicapped: getting in and out of the tub (to shower) was treacherous, because there was no handrail outside. - asked for but could not get hot water for tea at the "breakfast." - linens, towels not changed for second day. "You should have asked." Couldn't they have told us? We don't expect a lot from a Best Western, but this one was a real disappointment.
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Jayde

Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Kathleen

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Pam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room had no wash cloths No hangers in the closet The sink didn’t drain The television had no signal Not a pleasant stay
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
Thin walls, mediocre breakfast, no help
Stayed here recently with my family. Bar was pretty low, just looking fora place to crash for a sport tournament. Low bar was not met on several pretty basic fronts. In the room next door, loud party was going on. Even when they quieted down a bit at the urging of the night staff (after we put in several calls and got no sleep until ~1:30), the wall was vibrating from the TV still being on. We were moved to another room, but the next morning awakened early by a different family moving about (they weren't being particularly loud- just normal stuff, but walls were so thin we were woken up). Breakfast was limited and not particularly appetizing (even for a BW). Several doors, interior and exterior, were out of order. When we tried to talk to the staff about these things, they weren't helpful. Location not great for interacting with town without driving. Night staff tried to help, but didn't seem to have the support from management on what to do. If we head back there for another tournament, definitely will stay elsewhere.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Monica

Viaje familiar
No le gustó: Limpieza y servicio y personal
Ugh.
The room smelled like old smoke. The two nights we stayed, both nights our sleep was interrupted by other guests screaming profanities in the hallway. When we told the front desk of the chaos during the night she just blew us off. It would be nice to have some fresh fruit for breakfast.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Nearlin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very nice. Very helpful and professional
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Ryan

Viaje familiar con niños
Staff was terrible. Unhelpful and rude.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Paul

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Anders

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I over slept to somebody pounding on my door and when I said “yes” the voice outside the door yelled you guys are late for check out. I was by myself first of all. Secondly I said ok and packed my bags and sighing 5 minutes he was pounding My door agin and yelling so I opened the door and the man was inches from my face yelling me he pounding on my door for 5 minutes. Not true. I packed as quickly I could. While he was yelling he was in the doorway blocking my exit and he was so close to my I asked if he was going lay a hand on. I’m sorry over slept and left the hotel 20 minutes late and was charged $100 late check out fee. As I was leaving the man said I could never stay at any hotel In Brentwood. Not only will I not stay at that best western but also any other BW nationwide. He could merely have called my room.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Tina

Viaje en pareja
Le gustó: Servicio y personal y servicios
Front desk guy was wonderful!!
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Mary

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Theres we’re ants in our first room and the second the ac smelled very musky and mildewy. Very awful experience
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Jesus

Le gustó: Servicios
Sleeps well
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Vanessa

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing Jets
The Jets which were the main reason why I wanted that room, were scaly and brown and had hair on them and then the dispensary for the shower items had hair and it was hair all over the shower. In the morning the breakfast which was part of the stay had coffee offered but it was already cold and pretty much empty. I came back an hour to see if they had refilled it they had not.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, good workers.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Larry

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's in a great location.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Debbie

Se hospedó 1 noche en septiembre de 2023