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Opiniones de The Kilns Hotel

3 out of 5
The Kilns Hotel
Warley Street, Great Warley, Brentwood, England

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 14 de 56 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 56 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 56 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 56 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 56 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

2.0/10

Servicios

7.0/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Stacey-lee

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Closed
Hotel didnt exist! It was a building site, from looking at facebook it closed in september 2020.
Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Stuart

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We arrived at the hotel to then see that it was a building sight and the hotel no longer Existed,was absolutely fuming will never book with hotels.com again
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was closed down yet Expedia still sold us the stay - disgraceful selling and in breach of the Consumer Rights Act 2015. Still waiting for a refund over a week later.
Se hospedó 2 noches en julio de 2021

2/10 Terrible

Ella

Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Scammers
Worst hotel experience I have ever had. I can not believe that you took my money for a hotel that is currently closed and undergoing building works
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Claire

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
THIS PROPERTY IS CLOSED DOWN
THIS PLACE HAS BEEN CLOSED DOWN SINCE LAST SEPTEMBER DO NOT BOOK... WE TURNED UP AND IT WAS BOARDED UP. LEFT WITH NOWHERE TO SLEEP!!! WE ARE DISGUSTED WITH HOTELS.COM WE ARE TAKING THIS FURTHER...
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Manpreet

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Ryan

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Nice hotel but not the Stable Rooms...
Stayed here a few times before and overall it's a lovely hotel. Usually, the rooms are decent, clean and equipped well enough. The main building houses a nice little bar, small breakfast area but all decorated with a nice touch that looks welcoming. This time I stayed in the Stable part of the building. Never again. Freezing cold (one small radiator) and I'd imagine it's sweltering in the summer. Thin cheap mattress. Rubbish bin not emptied fully. Previous guest must have broke the shower head holder so it nearly fell on me - so then had to have a shower whilst holding it in the air. Id stay again, it is a nice hotel but just not in the 'stable' rooms. It literally may as well be a stable.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Kilns Hotel, el 12 ene. 2020
Hi Ryan, thanks you for your feedback.

8/10 Bueno

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kilns is a decent value hotel. Good location
Se hospedó 1 noche en octubre de 2019
Respuesta de kilns hotel, el 22 oct. 2019
Thank you for your review Mark,

6/10 Aceptable

Ian

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Shared bathroom, which had live unterminated cables with insulation tape on the ends. Wait in morning so long we left without eating, if we had stayed to eat, food expensive. Will not be returning.
Se hospedó 1 noche en julio de 2019
Respuesta de The Kilns Hotel , el 29 jul. 2019
Hi Ian, thank you for your feedback, we have sorted out the issue you raised regarding the bathroom. Kind Regards The Kilns Hotel

6/10 Aceptable

Jonathan

Le gustó: Limpieza y condiciones de la propiedad
Overpriced
Clean stay, food good, not so sure if I would pay to stay again. Value for money not so great.
Se hospedó 1 noche en abril de 2019
Respuesta de The Kilns Hotel, el 11 may. 2019
Thank you for your feedback. The Kilns Hotel

6/10 Aceptable

Mrs Christine

Le gustó: Limpieza y servicio y personal
Convenient place to stay for Brentwood.
We arrived 25 mins before official check in time of 3pm. Was made to wait until 3pm prompt before they would let us into the room which niggled us a bit. Room was very basic but clean and only for one night. Breakfast very good and staff very pleasant.
Se hospedó 1 noche en marzo de 2019
Respuesta de The Kilns Hotel, el 26 abr. 2019
Dear Christine, Thank you for your review. Our check-in time is from 3pm and you were informed of this at the time of booking and also 2 days before arrival via an email reminder from The Kilns Hotel. To give a 6 out of 10 for a 25 minutes waiting until your check-in time it's disappointing. All the best!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
It was not bad, however, it could be better. You cannot check in without an ID, the bathroom is cold during the winter, especially when your room is not in the main building. The shower enclosure too small, wifi too poor.
Se hospedó 1 noche en febrero de 2019
Respuesta de The Kilns Hotel, el 18 feb. 2019
Dear guest, Thank you for your feedback, the comments have been taken into consideration. Kind regards, The Kilns Hotel

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en diciembre de 2018
Respuesta de The Kilns Hotel, el 18 feb. 2019
Dear Guest, Thank you for your feedback. Kind regards, The Kilns Hotel

8/10 Bueno

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Kilns hotel
Good service
Se hospedó 3 noches en octubre de 2018
Respuesta de Kilns Management, el 29 oct. 2018
Dear Anna, Thank you for your kind review and we look forward to welcoming you again at The Kilns Hotel. Kind regards, Kilns Management

8/10 Bueno

Neil

No le gustó: Condiciones de la propiedad
.
Very basic
Se hospedó 1 noche en septiembre de 2018
Respuesta de Kilns Hotel, el 29 oct. 2018
Dear Neil, Thank you for your kind review and we look forward to welcoming you again at The Kilns Hotel. Best regards, Kilns Hotel Management

10/10 Excelente

P

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Well worth a stay
What a lovely place. The staff are very accommodating and are discretely eager to ensure your needs are met. The room was nicely appointed and the on-suite was clean and well maintained. In fact, my room had just been repainted, good to see upkeep in action. The bed was comfortable and I have no complaints about the condition of the linen or towels. The food was really good & the suggested accompanying wine was a great choice. It's very easy to find, convenient for the access around the Brentwood & Upminster area and a shortish walk in to Great Warley to a lovely local pub.
Se hospedó 2 noches en octubre de 2018
Respuesta de Kilns Hotel, el 8 oct. 2018
Dear P, Thank you for your great feedback, we look forward to welcoming you again soon. Kind regards, The Kilns Hotel Management

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
perfect stay
staff very attentative, food excellent compliments to the chef, all in all a good stay
Se hospedó 1 noche en septiembre de 2018
Respuesta de The Kilns Hotel, el 26 sept. 2018
Dear guest, Thank you for your feedback and we look forward to welcoming you again. Kind regards, The Kilns Hotel Management

6/10 Aceptable

DC, London

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Fuss on arrival because I didn't bring Photo ID
First time in the UK I have been asked to supply Photo ID. This was not stated on the booking form, and luckily I had my work ID. This needs to be clearly mentioned on the booking form. Also I had a call earlier in the day as they had not been able to take the money, so asked me for my Card details including security number.... Lastly they had a 3 pin socket in the car park, so I asked to connect my electric car - but was told no, their Insurance doesn't cover that - really??
Se hospedó 1 noche en agosto de 2018
Respuesta de The Kilns Hotel, el 26 sept. 2018
Dear Guest, Thank you for your feedback. We are sorry to hear that we dissapointed you however, all the requirements were stated in our Terms and Conditions and were mentioned in all our confirmation emails. Our hotel policy is 48 hours payment prior to arrival which we were unable to take therefore we had to contact you for payment. Again, we are sorry to dissapoint you and your expectations. The 3 pin socket in the car park is for our private use and not for our customers. Moreover, they are not fit as a car charger therefore they could have not been used for your purposes; we do not advertise this facility on our portals or marketing materials. Once again, we are really sorry that we have not met your expectations. Kind regards, The Kilns Hotel Management

10/10 Excelente

Karen

Value for money
Lovely room, great shower, comfy bed. Had the breakfast the next day which was lovely. Staff were lovely too. Great value for money. Would stay again
Se hospedó 1 noche en agosto de 2018
Respuesta de The Kilns Hotel, el 26 sept. 2018
Dear Guest, Thank you for your feedback and we look forward to welcoming you again. Kind regards, The Kilns Hotel Management

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Once bitten ...
Stayed 1 night in an attempt to find somewhere decent to stay in the area. On arrival receptionist asked for proof of my id and photocopied it. I asked about GPRD compliance but she was clueless. Should have refused and walked but I needed somewhere to get my head down. Booked a quiet room and was given bridal/executive room at the front facing main road. Room very plain nothing remarkable except for road noise. Was moved to smaller back room, a poor exchange. No refund of difference. All enquiries had to be made to "senior management". Received 1 response saying they would reply within a few days ... no follow up. This regular hotel user will give this one a miss.
Se hospedó 1 noche en mayo de 2018
Respuesta de The Kilns Hotel, el 26 abr. 2019
Dear guest, Thank you for your feedback, the comments have been taken into consideration. Kind regards, The Kilns Hotel

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en agosto de 2018
Respuesta de The Kilns Hotel, el 26 sept. 2018
Dear guest, Thank you for your feedback. Kind regards, The Kilns Hotel Management

2/10 Terrible

Kathryn

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
UNWELCOMING
Terrible staff, I had to pay in advance of arrival, they insisted on copying of ID without any plausible reason other than "it's hotel policy", they couldn't explain what they did with the copy of my ID and wouldn't allow me to stay without it. I reached a compromise where they could see my ID, with no idea of what they did with it, I didn't feel they were treating my concern with any respect - perhaps they need to review the newly introduced GDPR regulations and whether they are meeting those requirements?! The room was fairly average given it was the executive/bridal room. The noise from upstairs, downstairs and outside made for an interesting night. The cleanliness needs attention to detail, dust was evident in the harder to clean places, I cleaned the TV remote for you (you're welcome), and the bathroom needs a deep clean to rid the ground in dirt your routine cleaning is not properly addressing. Other than this scathing review - stay there if you want to be insulted by the 'welcome' and your standards are not too high....
Se hospedó 1 noche en julio de 2018
Respuesta de The Kilns Hotel, el 26 sept. 2018
Dear guest, Thank you for sharing your experience with us and others. As for your comment on our service and staff, I sincerely regret to hear that you feel that way! Here at The Kilns Hotel we pride ourselves on our good service which have caused many of our guests to return, yet it is apparent that we did not achieve this in your particular situation. For this, we sincerely apologise! I will make sure to communicate this with the staff to ensure this does not happen again. Thank you for bringing this to our attention! Kind regards, The Kilns Hotel Management

2/10 Terrible

MissB, Burnham, Bucks

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beware: No photo ID = No entry
I was flabbergasted when I was refused entry to this hotel as I could not provide photo ID on check in. Nowhere on Expedia does it say that you need photo ID. Luckily the De Rougemont Manor half a mile away had a room.
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Jon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018
Respuesta de The Kilns Hotel, el 26 abr. 2019
Dear guest, Thank you for your feedback. Kind regards, The Kilns Hotel

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Won't be using again
Shower was good and the lady on reception in the morning was nice. Only a 5 minute drive to town center which has plenty of places to eat. Unfortunately i found the bed very uncomfortable, and noise from other rooms very noticeable. Had to sleep with window open as a warm night (no air con just a fan), which meant quite a bit of traffic noise. Room was very very light in the morning, all in all did not get a decent nights sleep. Room was clean enough if a bit dated. Struggled with the wi-fi which didn't work particularly well. I stayed in the stables section, main part of hotel might be better, but i won't be using again
Se hospedó 1 noche en junio de 2018

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient to main routes,quick check in wifi good early breakfast very good can't fault
Se hospedó 2 noches en junio de 2018
Respuesta de The Kilns Hotel, el 26 abr. 2019
Dear guest, Thank you for your feedback, the comments have been taken into consideration. Kind regards, The Kilns Hotel

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wearefesrv visit
Looked after us fantastically well. Massively friendly and hospitable. Thanks Jack and Susan. Laid back and eefficient. Shown round by Vicky on arrival. Enjoyed the room and breakfast as well. Lovely quiche.
Se hospedó 1 noche en mayo de 2018
Respuesta de The Kilns Hotel, el 26 abr. 2019
Dear guest, Thank you for your feedback, the comments have been taken into consideration. Kind regards, The Kilns Hotel

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good. No issues.
Se hospedó 1 noche en mayo de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice enough
Nice enough hotel, but no iron & ironing board in rooms??? They had an ironing board but no iron to go with it!!!!!
Se hospedó 1 noche en mayo de 2018
Respuesta de Kilns Hotel, el 24 may. 2018
Dear Guest, Thank you for your review and we are sorry to hear we dissapointed you. We have irons and iron boards on request, we don't store them in the rooms. We hope to see you soon. Kind regards, The Kilns Hotel

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleasant hotel and friendly staff
Respuesta de The Kilns Hotel, el 24 may. 2018
Dear Carl, Thank you for your kind review and we look forward to welcoming you back soon. Kind regards, The Kilns Hotel Management

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very welcoming staff, nice independent hotel, supposed to find freshly prepared food in the restaurant, evening and breakfast! Started in single room on business, would stay again
Se hospedó 1 noche en marzo de 2018

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Graham

It was OK
It OK stay..I thought i paid for breakfast meaning full breakfast...it was continental breakfast only unless you pay a supplement of 5.50 .. Already paid 68 for a very small one person room and felt it was a step too far to charge extra for a breakfast when i had already paid . Hotel was ok ...

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2018

10/10 Excelente

Aditya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel
The hotel is neat and clean. The staff is very helpful. The dinner and breakfast was good as well.
Se hospedó 1 noche en febrero de 2018

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff were fantastic !
Se hospedó 1 noche en enero de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Next time I'll have dinner
I had a bijou single room which was cleverly designed to max the use of the space. It didn't have a wardrobe or any hanging space so used door architrave. A hair-dryer was provided but no sockets near the mirror. When I arrived I was feeling unwell but the staff looked after me and checked up on me. Huge thank you.
Se hospedó 1 noche en noviembre de 2017
Dear Sir, Thank you for taking time to make a review of your stay with us. Firstly i do apologise that you did not see the Hanging space for your clothing as you walk in to the room and we are going to place a mirror in the bedroom by the sockets for future guests thank you for pointing this out to us also i am glad that we made you feel welcome and looked after you while you where feeling poorly . We do hope that you will stay with us again in the very near future. Susan. Assistant Manager.

8/10 Bueno

Rachel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2017

8/10 Bueno

Jason

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Service was very welcoming and food very nice. If I have a criticism it would be; 250ml glass of wine not being 250ml!! Mattress on the bed was very firm Dusty bedside cabinets
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A regular pleasant stay!
I've stayed at this game hotel a number of times as this is simply because there's always a pleasant welcome, the rooms are comfortable (albeit the single room is quite small and needs a bedside table) and food is great.
Se hospedó 1 noche en octubre de 2017
Dear Alan, Thank you for your feedback regarding your stay with us at The Kilns Hotel and White Napkin Restaurant.We look forward to you returning to stay with us in the very near future. Kind Regards. Susan. Assistant Manager.

8/10 Bueno

Kathy, Hammersmith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous boutique hotel
Beautiful bedrooms, great size with really comfy bed. Friendly staff on arrival. Proper Full English Breakfast in a comfortable dining room. Will definitely recommend and will return
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Barry, Rugby, England

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean hotel
Only problem fixed in room while we were absent, very efficient. Gluten free breakfast was among the best my wife has had, not tight with the toast, unlike a lot of other hotels. Food was hot and of a high quality. Staff were welcoming and friendly.
Se hospedó 1 noche en octubre de 2017

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A very comfortable stay with good food
Having stayed here a few times I knew what to expect and as usual it was a very pleasant stay. The staff are great and the food is always good. The bathroom needs some TLC as the shower cubicle is starting to fall apart but otherwise all good. I will be staying again and would recommend this hotel, the staff alone make it a nice place to stay.
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden Gem
Great little hotel hidden away. Staff very welcoming and the room was comfortable, clean and quiet. Great evening meal and good service. This will be on my list of good hotels.

8/10 Bueno

Lewis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay
The room was clean and tidy and the bed was really comfortable. However during our stay the hotel experienced problems in the kitchen which resulted in no hot food the the evening and the following morning but the staff rallied around as much as they could to provide anything they could which was really appreciated.

10/10 Excelente

Marcus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommended hotel
Well run hotel. Good food and service

6/10 Aceptable

Stephen

Le gustó: Condiciones de la propiedad
Easy lock for A127 M25 but overpriced for standard
Room of a low quality, small tv without remote control. No plug in sink and overpowering smell of bleach. I would consider myself only slightly larger than average but struggled to shower properly, no bath available in room.Bar options very limited mainly. CAns or bottles. Looks like Guinness pump so ordered only to see can appear from the fridge, declined this so opted for the draught bitter option, sorry that does not work we have a keg on the bar, unable to draw as tap put in incorrectly so ended up with the lager. Ordered cooked breakfast for 7am due to business meeting assured would be 10 mins, served at 7:25. Staff are pushed hard , only saw 2 people , receptionist and girl covering bar / waitress

8/10 Bueno

G S, Bedford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great for an overnight visit
Quiet, small hotel. Only stayed for B&B one night, but it was just right - location just what we needed, room tidy and comfortable, staff friendly and continental breakfast enough for our purposes.

8/10 Bueno

Martin, Råå

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Kilns Hotel
Sov en natt på The Kilns Hotel. Allt var bra. Rummet var stort och rent. Personalen var trevlig och det fanns gott om parkeringsplatser.