Vista frontal de la propiedad

Opiniones de Preston Park Hotel

3 out of 5
Preston Park Hotel
216 Preston Road, Brighton, England

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 96 de 679 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 194 de 679 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 198 de 679 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 106 de 679 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 679 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.0/10

Servicios

5.6/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Maria Luisa

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Amy

Viaje en grupo
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Just needs a heck of a lot of money spent on it complete refurbishment. However did the job and a good nights sleep after nearby festival! £137 a night though is crazy for the state of the place. T and coffee but no bottles of water in room which should be standard and no shop nearby or vending machines! So woke up with a headache
Se hospedó 1 noche en mayo de 2024
Respuesta de Preston Park Hotel, el 6 may. 2024
Dear Amy,We are glad that you had a good sleep with us and enjoyed the festival nearby. Within a 2 minute walking distance from our hotel there is a Sainsburys and a few pubs. Also we do have a bar at the hotel where you can have some refreshments. We hope next time you are in Brighton you come over for another restful sleep.Kind regards,Preston Park Hotel

6/10 Aceptable

Helen

Viaje familiar
No le gustó: Condiciones de la propiedad
The hotel is a budget hotel conveniently located, staff friendly hotel very tired facilities and decor very poor Expedia awful would never book through them again. Misleading and unprofessional and appalling customer service
Se hospedó 2 noches en mayo de 2024
Respuesta de Preston Park Hotel, el 6 may. 2024
Dear Helen,Thank you for highlighting our convenient location and thank you for your nice words about our staff. We are looking forward of hosting you back again.Kind regards,Preston Park Hotel

6/10 Aceptable

David

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Preston Park Hotel, el 3 may. 2024
Dear David,Thank you for staying with us.Kind regards,Preston Park Hotel

10/10 Excelente

Gary

Le gustó: Servicios
Freiendly staff and helpful enjoyed my short stay
Se hospedó 1 noche en abril de 2024
Respuesta de Reception, el 27 abr. 2024
Dear Gary, Thank you for finding the time to leave your feedback. We are glad to hear that you had a good experience with us. We look forward of welcoming you back again. Kind regards, Preston Park Hotel

6/10 Aceptable

Keir

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff were friendly and welcoming. The room facilities were clean and in working order, but some elements of the hotel were dated and shabby. Beware......the website boasts a restaurant with an extensive menu. This facility was, apparently, withdrawn some years ago and on ly a continental breakfast is now available. The availability of dinner was a key reason for booking into the hotel, so we were disappointed and placed at a severe inconvenience upon arrival.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Dan

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Preston Park Hotel, el 14 abr. 2024
Dear Dan,Thank you for your feedback.Kind regards,

6/10 Aceptable

Julie

Viaje en pareja
Le gustó: Servicio y personal
Sorry to say this but the beds were terrible. I was there for 4 nights was meant to be 5, but the mattress was very old springs broke I think… The breakfast was not very appealing or cost friendly. In it’s favour It was very reasonable priced and all staff where lovely clean bedding and towels. Thank you.
Se hospedó 5 noches en marzo de 2024
Respuesta de Preston Park Hotel, el 7 abr. 2024
Dear Julie,We are sorry to hear that the bed felt uncomfortable to you. We regret that you didnt let us know about that during your in-house settle, so we would have the chance to improve your stay. Thank you for your lovely words about our staff, they will appreciate it. We have the hope of hosting you again.Kind regards,Preston Park Hotel

8/10 Bueno

Allen

Se hospedó 2 noches en marzo de 2024
Respuesta de Preston Park Hotel, el 20 abr. 2024
Dear Allen,We were glad to have you with us. Hope hosting you back again on your next trip to Brighton.Kind regards,Preston Park hotel

2/10 Terrible

Raymond

No le gustó: Condiciones de la propiedad
There was a wooden door l- basically they book out family adjoining rooms to two sets of complete strangers meaning you can hear everything going in and you don’t necessarily feel safe. They should show this in the first place but you don’t find out until you’ve arrived in the city. The shower was lacking power. Should be clear these adjoining rooms are for two groups in the same family (not compete strangers) as they had no spare rooms available. Cheap and nasty- friendly staff but poorly trained and obs impervious and of limited help!
Se hospedó 2 noches en marzo de 2024
Respuesta de Preston Park Hotel, el 1 abr. 2024
Dear Raymond,Thank you for taking the time to write the review. We are sorry to hear that your stay didnt meet your expectations. The room you mentioned has a shared door with another room in case a family with children would come. Both rooms, however, have locks on the inside of the door, which prevents access from the adjoining room. These type of rooms are not uncommon in other hotels.Despite the hotel being at near capacity, you declined when our staff offered to relocate you to another room. We do hope to have the opportunity to provide a more pleasant stay for you on your next visit to Brighton. Kind regards, Preston Park Hotel

6/10 Aceptable

Janice

Le gustó: Limpieza, servicio y personal, servicios
We arrived late but there was a lovely lady on duty yo welcome us. The room was large and was very clean but the bed was lumpy. The room looked like it had been recently painted,plenty of tea and coffee. the bathroom very dated but it was clean and had a large iron bath. Plenty of hot water. They advertised a continental breakfast was available but we didn’t dine in the hotel as we were to go yo a funeral and so we stayed in the room as later as possible and went to Costa Coffee about 50yards away for something to eat and coffee.
Se hospedó 1 noche en marzo de 2024
Respuesta de Preston Park Hotel, el 20 mar. 2024
Dear Janice,thank you for your nice words. We are glad that your stay with us was comfortable. We are sorry to hear about your loss. We are sending you our condolences. Kindly,Preston Park Hotel

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick and easy check in. Free parking and convenient for buses into town.
Se hospedó 1 noche en marzo de 2024
Respuesta de Preston Park Hotel, el 17 mar. 2024
Dear Neil,Your words are pleasing to our ears, thank you. We are glad that your stay with us was comfortable and, indeed, free parking is a nice bonus.Please, don t hesitate to come and stay with us on your next trip to this area.Kindly regards,Preston Park Hotel

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Servicio y personal
The hotel is tired and in need of renovation but it is still comfortable and convenient with good size rooms and friendly staff.
Se hospedó 7 noches en marzo de 2024
Respuesta de The Team, el 11 mar. 2024
We are happy that you had a comfortable stay and look forward to hosting you here on your next visit.

8/10 Bueno

Shobha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to access and good value.
Se hospedó 1 noche en febrero de 2024
Respuesta de Preston Park Hotel, el 4 mar. 2024
Dear Shobha,thank you for staying with us. We are looking forward to hosting you again.Kind regards,Preston Park Hotel

4/10 Malo

Andrew

I’ve stayed in past at Preston Park Hotel was really nice clean place, this time was in really poor condition & is in need of a good Refurb & redecorating, I struggled up the stairs to then be confronted with a key that was not a snug fit to the lock, took a couple of minutes to get into my room, The English female member of staff that checked me in wasn’t particularly joyful but miserable to be honest, The Ukrainian lady member of staff, was more joyful friendly & talkative on the late shift,
Se hospedó 1 noche en enero de 2024

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Preston Park Hotel, el 17 ene. 2024
Dear James,we are glad that you enjoyed your stay with us. We hope youll stop by again soon.Kind regards,Preston Park Hotel

10/10 Excelente

Aryana

Se hospedó 1 noche en diciembre de 2023
Respuesta de Preston Park Hotel, el 30 ene. 2024
Dear Aryana,thank you for your review. We hope hosting you again.Kind regards,Preston Park Hotel

4/10 Malo

Kate

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

John

Our room was absolutely freezing cold. Couldn’t have a bath or shower because it was so cold we had to use 2 other blankets on the bed
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 28 nov. 2023
Dear Guest, we are sorry your did not feel warm enough on your stay. The heating in the room was fully on and I am glad you had the extra blankets for your comfort. We did offer you a extra portable heater if you needed but you did not confirm this with reception, so we apologise about that. It is important that we make our guests as comfortable as possible and are sorry we failed to do so on this this occasion.RegardsS ToumiGeneral Manager

2/10 Terrible

Edward

Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Johann

No hot water and heating available for 2 days
Se hospedó 4 noches en octubre de 2023

4/10 Malo

Steven

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Didn't read reviews before booking in a hurry because it was in a convenient location. Experienced some of the poor conditions that others have shared but as I was staying for one night only and the room was clean and bed comfy the rest of the place didn't feature prominently. It is ramshackle, eccentric and needs a good refurbishment. Wouldn't stay there again.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Malcolm

Viaje en pareja
Friendly helpful staff. On-site parking.
Se hospedó 1 noche en octubre de 2023
Respuesta de Reception, el 16 oct. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Ian

No le gustó: Condiciones de la propiedad
Save yourself the pain.
In the three days that I stayed there was NO hot water. I was continually advised by the staff that the water had *just* been fixed by plumbers. At no point (other than boiling a kettle) was the hot water warm enough to bath a baby.
Se hospedó 3 noches en octubre de 2023
Respuesta de Reception, el 11 oct. 2023
Dear GuestWe are very sorry that it happened.Our boiler broke down and plumber did everything possible to fix it.In your review you forgot to say that you received a refund as our apology.

6/10 Aceptable

Tin Shing

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Sound proof between rooms are poor
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Shaun

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios
2 members of staff seemed annoyed that 1 we needed a new remote and later I'd forgotten my key! we only stayed for the parking. Shame that they haven't kept it nice.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Callan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very disappointed for 1 night @ £120.00
Firsty the room was cold & had a dampness pressence within the room. The ceiling in the bathroom was leaking & a puddle occurred near the bathroom sink. The room had a ln electric heater which had no guards ob the sides, meaning the heating elements were exposed. If children were to insert there hands into the heater, they would have severe injuries. Finally, when asking for a "couple" of pillows when finally checking in at 18.00pm, the reaction was very abrupt & not in a friendly manner! QUOTE: How many do you actually want. Upon checking out at approx 10.35am wasnt even asked how me & my sons stay was. If i had bern asked i would of relayed this back to them - Infact I would of requested a full refund..
Leaking bathroom ceiling
Exposed electric fire
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Ehsan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very disappointing
You need to inform people that the hotel is very old and is a basically run down. I demand my money to paid back. I'm talking to my lawyer to find out means to get compensated. I got sick due to heat and lack of air circulation. I was forced to change 4 rooms during my 6 days stay at the hotel. Ver bad. Didn't expect this from hotels.com to mislead people.
Se hospedó 5 noches en septiembre de 2023

8/10 Bueno

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a traditional building, telephone style shower and bath and no lift. Friendly staff made the stay very pleasant.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Naomi

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Fine
We booked this hotel as it was close to the venue of the wedding we were attending. Our stay was absolutely fine, as we weren’t there for very long but the hotel is old and could do with a revamp.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

David

Viaje en pareja
Could benefit from updating, room was ok for the price. We didn’t get a chance to sample the breakfast as we left early morning. Parking available but looked limited. Lady on reception was helpful.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

andrew

No le gustó: Condiciones de la propiedad
Used this as a base to see family, rooms and genral decor very tired.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

ASEF

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Peter

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

lance

Se hospedó 1 noche en mayo de 2023
Respuesta de The Team, el 15 ago. 2023
Thank you for your positive review. Hope to welcome you again.

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Happy with our stay, it met our requirements and it’s in a nice area, I have stayed there a few times over the years and happy to stay again
Se hospedó 1 noche en agosto de 2023
Respuesta de The Team, el 15 ago. 2023
Thank you, we are very happy we made you comfortable. Look forward to welcoming you soon

8/10 Bueno

Paul

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would give it a miss!
The hotel is EXTREMELY rundown and in serious need of refurbishment. Smelt musty, staff not particularly friendly.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Asef

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Neil

No le gustó: Servicios
Stayed 1night Room was clean and basic just what you expect for price
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Shelby

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
We came for the Carl cox on the beach, we paid 160 for the hotel when it clearly states outside 40pound per person, we also had a rude receptionist that we had to pay £40 for early check in when we arrived we had to sit and wait on the lobby for 40 minutes whilst waiting for our room and after paying the £40 overall wasn’t impressed, scaffold outside our bedroom window so could only open a couple of inches will not be staying here again that’s for sure
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Denis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Richard

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
This hotel despite being in a convenient location was let down by the road noise, lack of facilities, food and terrible small double bed with very cheap poor mattress. The road noise was exacerbated by a window with a broken lock which prevented noise reduction and allowing a huge draft.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Allanquelch

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Julie

Se hospedó 3 noches en julio de 2023

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not for the money
Damaged dangerous light switch in room. Pealing wall paper, filled in holes in doors, zero water pressure in shower. Need serious renovation work.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Asef

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Barry

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay elsewhere
This hotel needs a good clean before a total make over
Se hospedó 1 noche en julio de 2023