Dear Heidi,Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in The Old Ship Hotel. Our team here at The Old Ship Hotel are committed in providing high-quality customer service, it is important to us that every guest has an enjoyable and comfortable stay.We can’t wait to continue serving you with the same level of quality and care in the future. Kind regardsNick BagshawDuty Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

I was thrilled to read your lovely comments about my team, and I know they will be very pleased to read them. Good service and hospitality are at the heart of what we do at the Old Ship so, as General Manager, it feels me with enormous pride to know we are getting it right. I hope we have the pleasure in welcoming you back very soon.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

We want to thank you for sharing your positive experience with us. It brings us great joy to hear that you enjoyed your stay with us and that our services and facilities met your expectations.Your feedback is truly valuable to us, and we're thrilled that we were able to make your stay a memorable one. We're excited to have the opportunity to welcome you back in the near future.Thank you once again for your review. We appreciate your time and your kind words.Warm regards, Jason BramwellGeneral Manager

Dear Sophie,Thank you for providing us with your valuable feedback.We are delighted to know you enjoyed your stay with us, we are Brighton’s most historic hotel (dating back 464 years) and have been welcoming guests for hundreds of years.Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.We look forward to welcoming you back again soon. Kind regardsNick BagshawDuty Manager

Dear Susan,Thank you for taking the time to write your review.We live in ever changing times so to find that good traditional hospitality is still appreciated and welcomed in a modern world is an absolute joy to learn.We look forward to welcoming you back to our hotel.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

I am sorry to hear that your bedroom was not the standard you expected. We pride ourselves on keeping our traditional building in good maintenance order as much as we are able. Still, the high traffic in our 154 rooms does often mean waiting our turn for updating certain areas. For that reason, we have cleaning and maintenance staff on well into the evening and a manager on site 24hrs a day so they can address any immediate issues our guests report. Please be assured that I have noted your comments and will be ensuring they are addressed by the maintenance team as quickly as possible. All I hope is that this will not deter you from visiting us again.Kind Regards Jason Bramwell General Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Traceysue,Thank you so much for your incredibly kind words and for awarding us a five-star rating! It’s fantastic to know that you had a wonderful experience with us.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Nathan,Thank you for taking the time to review your stay at The Old Ship Hotel.At The Old Ship Hotel, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our employees to give them the recognition they deserve.The Old Ship has the lucky advantage of being able to accommodate a car park for our guests (due to the space in previous years being a stable for horses & reconfigured for cars in the 1920's). Unfortunately, we are unable to expand our carpark size as the configuration of our 464-year-old hotel wouldn't accommodate an expansion. Brighton is a very popular city, and this unfortunately does bring a higher volume of traffic on occasions. Please accept my apologies for this inconvenience though. We would be delighted to welcome you back in the future.Kind regardsNick BagshawDuty Manager

Dear Gillian,Thank you for your wonderful review! We’re delighted to hear about your positive experience with us at The Old Ship.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed).We appreciate such kind comments and hope that we can welcome you back to The Old Ship Hotel soon.Kind regardsNick BagshawDuty Manager

Dear Richard,Thank you so much for your five-star review, and for choosing our hotel.I am delighted to hear you enjoyed your stay at The Old Ship. The team and I take great pride in the service and hospitality we give, and I will be sure to pass your lovely comments onto them.We take immense pride in preserving the rich heritage and charm of the property.We can’t wait to welcome you back for another wonderful experience.Kind regardsNick BagshawDuty Manager

Dear James,Thank you for taking a moment to share your experience at The Old Ship Hotel.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We hope you visit us again soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Paul,Thank you for sharing this positive review.I am delighted to know you enjoyed your stay with us. We take pride in our level of service, and it is important to us that our guests leave feeling like they had a great experience.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Kevin,Thank you so much for your review and for awarding us a five-star rating!It’s fantastic to know that you had a wonderful experience with us.We look forward to welcoming you back to The Old Ship soon.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Dear Sarah,Thank you so much for your feedback.With so many great places to choose from, it’s an honour that you decided to give us a try, and it sounds like we made a great first impression.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed).I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear May Ling,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Jemma,Thank you for your review of our hotel. As a team here at The Old Ship Hotel we do our best to ensure that every guest who stays with us received the best in service. We hope you’ll stop by again soon.Kind regardsNick BagshawDuty Manager

Dear Caroline,Thank you so much for your feedback.We are delighted to hear that you had a positive experience with us at The Old Ship Brighton. We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. In such challenging times as we live in, it is great to know that good traditional hospitality is still welcomed and appreciated.Kind Regards Jason Bramwell General Manager

Dear Claire,Thank you for choosing The Old Ship Hotel. We’re glad to hear that you were satisfied with your experience.We hope you visit us again soon.Kind regardsNick BagshawDuty Manager

Dear Jonathan,Thank you for taking the time to send a review of your recent experience at The Old Ship Hotel Brighton.I am happy to see that your stay with us at The Old Ship was a pleasant one. We strive to be able to offer the best possible stay with every guest staying at The Old Ship Hotel and as such it is a pleasure to receive such positive feedback.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

I was thrilled to read your lovely comments about my team, and I know they will be very pleased to read them. Good service and hospitality are at the heart of what we do at the Old Ship so, as General Manager, it feels me with enormous pride to know we are getting it right. I hope we have the pleasure in welcoming you back very soon.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review about the staff following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

We are Brighton’s most historic hotel and, as I am sure you will appreciate, that comes with its challenges. We are proud of our history, which is displayed throughout the building, although we are not blind to the fact that a building like ours needs continual investment to be able to maintain current market expectations. Although we have not enjoyed this investment in our recent past, we are expecting it to be forthcoming soon and, along with our superb location, I am sure that, on completion, we shall be able to project a very different experience to those who are looking for it. In the meantime, I would be happy to talk through any further comments you have and assure you that we take the experiences of all our guests very seriously and do look at any ways to improve where we can.Kind Regards Jason Bramwell General Manager

Thank you for writing your review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Thank you for taking the time to write your review. My team and I are always grateful when our guests let us know they have enjoyed their stay, after all, that is what we are here to ensure. In such challenging times as we live in, it is great to know that good traditional hospitality is still welcomed and appreciated.Kind Regards Jason Bramwell General Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Mandy,Thank you for the details of your stay at The Old Ship Hotel Brighton. We are always happy to hear from a returning guest to our hotel.We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Thank you for writing a lovely review following your recent experience at The Old Ship Hotel. I am always delighted when guests take the time to let me know about their visit and I really appreciate the effort.Kind Regards Jason Bramwell General Manager

Dear Kelly,Thank you so much for your 10 out of 10 review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Kind regardsNick BagshawDuty Manager

Dear Jo,Thank you for taking the time to review your stay at The Old Ship Hotel. I'm so glad to hear that we were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.The Old Ship is the oldest in Brighton (Est. 1559), we have a long and very interesting history (please ask for a free copy of our history from the reception desk on your next stay with us). We have 154 guest rooms and the majority differ in size and location around the building, we are more than happy to room move guests when we have availability upon request.I am truly sorry to hear that you and your partner were burnt on the hot radiator in the bathroom, I hope you are both ok. I also apologise that we missed your message about your partners birthday, normally we would respond and arrange a little something on arrival for special occasions for our guests. I am pleased that overall you both enjoyed your stay and had a wonderful birthday.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Dear Andrew,Thank you for your review and for choosing our hotel.I am happy to see that your stay with us at The Old Ship was a pleasant one. We look forward to seeing you again soon. Kind regardsNick BagshawDuty Manager

Dear Olivia,Thank you for sharing a review of your recent experience. Our team here at The Old Ship Hotel are committed in providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We look forward to welcoming you back to our hotel.Kind regardsNick BagshawDuty Manager

Dear Steve,Thank you for your review.We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.I can confirm that we intend to do a full refurbishment of the hotel, and as such, a design has been created, and currently, the extensive works are out for tender. The tendering process can be lengthy, and as such, we do not have a definite date of when we will be in a position to confirm a date for the work to begin. The hotel will remain open, and the refurbishment will be done in stages.Perhaps sometime in the future, when the hotel has undergone some refurbishment, you might consider giving us another try.Kind regardsNick BagshawDuty Manager

Dear Randa,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at The Old Ship Brighton.Brighton is such a diverse city, with so many great reasons to visit and we are very lucky with our location that we are right in the heart of it.We look forward to seeing you again soon.Kind regardsNick BagshawDuty Manager