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Opiniones de Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel
7815 Kent Blvd, Brockville, ON

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 499 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 348 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 85 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1001 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

David Jesus

Viaje familiar
Perfecto
Todo perfecto, muy amables en recepción
Se hospedó 1 noche en julio de 2023
Respuesta de Faith, el 5 ago. 2023
Dear David,Thank you for taking the time out of your day to provide us with feed back from your previous stay!We look forward to seeing you again.Have a great day!

8/10 Bueno

Yuanhang

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is conveniently accessible from Highway 401. Our room's window faced the highway, making it somewhat noisy at night. Additionally, the curtain wasn't installed correctly, so we couldn't completely block out the highway lights. However, the reception staff and the people there were very nice. We encountered an issue with the TV, but the front desk resolved it quickly. The TV had some strips on the bottom left side, which we reported to the front desk. They assured us it wouldn't affect viewing, so we stayed in the room for the night. In general, we think it could be better. But we think the experience in general is good.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Chant

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Neighbours doors make noise when opened and you can hear them flushing toilet and taking shower
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Si Ming

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location for quiet and spacious room
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ashley, Bowmanville

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, great amenities with a pool onsite, close walk or short drive to restaurants and the 401.
Se hospedó 2 noches en mayo de 2024
Respuesta de Faith Neal, el 8 may. 2024
Dear Ashley,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There were no usb plugs in the room, they really need to update this now. No one was around for checkout. Doors locked in evening. Not a convenient stay if you want to go out. Otherwise comfortable bed and pillows.
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Natalia

Viaje familiar
Big rooms!
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Natalia,Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 Excelente

Inan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Inan,We are glad to hear you enjoyed our service during your stay!We hope to see you again soon.

10/10 Excelente

Shichao

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good and economical.
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Shichoa,Thank you for providing us with feedback from your most recent stay at our hotel.We look forward to your next stay with us.

6/10 Aceptable

Sonia

Viaje familiar con niños
Le gustó: Servicios
Nous avions une fenêtre près de l'autoroute. Nous avons entendu les camions toute la nuit. Accueil du soir était particulier, l'homme ne savait pas comment programmer la carte pour la chambre . Il nous a accompagner à la chambre en écoutant les vidéos sur son téléphone. Le reste du personnel était courtois. Le déjeuner était bon. Nous avons eu un bon prix, malgré tout. La piscine était propre.
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 25 abr. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Natalie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was a breeze, enjoyed the pool with the family before going off property for dinner near by. Room was spacious, bright and clean. Comfortable beds and convenient amenities such as a microwave and mini fridge. The hotel advised they were undergoing some renos (did not disturb our stay) and provided us with complimentary bottle waters in the room with a bag of chips. Fresh, hot breakfast the next morning and lovely staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 22 abr. 2024
Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

8/10 Bueno

chantal

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Chantal,Thank you for providing us, with feedback from your most recent stay with us.We hope to see you again soon.

10/10 Excelente

Grace

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Grace,Thank you for providing me with feedback, regarding your most recent stay.Have a wonderful day!

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a comfortable stay. The breakfast staff were excellent! Very welcoming, friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Michelle,I am thrilled to hear that you found your stay comfortable and enjoyed our breakfast.We hope to see you again soon!

10/10 Excelente

Halie

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Olawale

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Not bad
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith, el 2 abr. 2024
Thank you for your feedback.We hope to see you again soon!

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff at check in was great. also access to 401 was beneficial
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith, el 2 abr. 2024
Good morning Paul,Thank you for taking the time for reviewing the Holiday Inn Express & Suites Brockville.

10/10 Excelente

Vic

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 26 mar. 2024
Dear Vic,Thank you for providing us with feedback from your most recent stay.We hope to see you again soon.

10/10 Excelente

Kimberley

Viaje en grupo, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Staff were very pleasant and accommodating. The pancake machine was not working and after it was refilled it was still malfunctioning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 22 mar. 2024
Thank you for taking the time to provide us with your feedback from your most recent stay with us.I would like to start by apologizing for your experience with our pancake machine.We hope the next time we see you, you will be able to enjoy your pancakes!

8/10 Bueno

Thi

Viaje familiar
No le gustó: Condiciones de la propiedad
Very good
Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 22 mar. 2024
Dear Thi,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

8/10 Bueno

robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Time for an update. Put some weights in the exercise room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith, el 22 mar. 2024
Dear Robert,Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Sebastian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The Beds Were Super Soft And Comfy
Se hospedó 2 noches en marzo de 2024
Respuesta de Faith, el 22 mar. 2024
Thank you for taking the time to provide us with feedback from your most recent stay with us. We are thrilled to hear that you found our mattresses soft and comfortable!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Mike

Se hospedó 1 noche en marzo de 2024
Respuesta de Faith, el 22 abr. 2024
Dear Mike,Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was very pleasant no issues
Se hospedó 1 noche en marzo de 2024
Respuesta de Amber, el 4 mar. 2024
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Sarah

Se hospedó 1 noche en febrero de 2024
Respuesta de Faith, el 22 mar. 2024
Dear Sarah,Thank you your feedback.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

J

Se hospedó 1 noche en febrero de 2024
Respuesta de Faith, el 22 mar. 2024
Thank you for providing us with feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bueno

Janice

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Comfortable, clean, convenient place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Amber, el 12 feb. 2024
Dear Janice, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

maryiris

Se hospedó 1 noche en enero de 2024
Respuesta de Faith, el 22 mar. 2024
Dear Maryisis,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

10/10 Excelente

Lyndsey

Se hospedó 1 noche en febrero de 2024
Respuesta de Faith, el 22 mar. 2024
Thank you for your feedback.We hope to see you again soon!

8/10 Bueno

Eleanor

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are a little outdated.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 26 ene. 2024
Dear Eleanor, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Amber, el 24 ene. 2024
Dear Christine, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Gordon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My check in was smooth and friendly. Tracy is a STAR!
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 22 ene. 2024
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so pleased to hear you had a wonderful check-in experience and have passed on your positive feedback to Tracy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Irene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, served breakfast, Had everything we needed.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 22 ene. 2024
Dear Irene, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Trystan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If in Brockbville this is the only place to stay.
Se hospedó 2 noches en enero de 2024
Respuesta de Amber, el 15 ene. 2024
Dear Trystan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Brockville. We are so pleased to hear you had a great time and had such positive feedback about our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

Mandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were super friendly and welcoming
Se hospedó 2 noches en enero de 2024
Respuesta de Faith, el 12 ene. 2024
Dear Mandy Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

ANGELO AUGUSTO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Faith, el 12 ene. 2024
Dear AngeloThank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Bueno

Sonia

Se hospedó 1 noche en enero de 2024
Respuesta de Faith, el 12 ene. 2024
Dear SoniaThank you for providing us with feedback from your most recent stay!We look forward to hosting you again.

10/10 Excelente

Claudia

Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 26 ene. 2024
Dear Claudia, Thank you for providing us with feedback from your most recent stay! We look forward to hosting you again.

10/10 Excelente

Sylvie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you so much Trish for the nice moment at the breakfast time
Se hospedó 1 noche en enero de 2024
Respuesta de Faith, el 12 ene. 2024
Dear Sylvie,Thank you for taking the time to provide us with feedback from your most recent stay with us.We look forward to your next stay.

8/10 Bueno

Amy

Le gustó: Limpieza, servicio y personal, servicios
Room was in need of a refresh- chair and ottoman worn out, carpet had some stains. I did see a notice they are working on an update though. Air con/heater was very noisy every time it kicked in and if they book you in a room at the end of the hotel near the 401 I'd ask to be moved- the traffic can be heard all night (unless the air con drowns it out which isn't an improvement)
Respuesta de Amber, el 12 feb. 2024
Dear Amy, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excelente

James

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very clean, staff was friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 4 ene. 2024
Dear James, Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Partha, Nepean

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay. All the shopping places are close to hotel. Great selection of complimentary breakfast.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Faith, el 3 ene. 2024
Dear Partha,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Owen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Faith, el 29 dic. 2023
Dear Owen,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!:)

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Needs renovation desperately
Dumpy hotel. Rust stains in bathtub, torn blackout blinds, no hair dryer or bar soap
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Stephanie, Kingston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 27 dic. 2023
Hi Stephanie, Thank you for your valued feedback! We hope to see you again soon! Have a great day.

10/10 Excelente

Cliff

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Trish was very helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 18 dic. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a great stay. We will pass your good words on to Trish. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Laurie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 16 dic. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a nice stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Scott

Se hospedó 2 noches en diciembre de 2023
Respuesta de Faith, el 3 ene. 2024
Dear Scott,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Carole L

Se hospedó 1 noche en diciembre de 2023
Respuesta de Faith, el 11 dic. 2023
Hello,Thank you for taking the time to provide us with feedback.

2/10 Terrible

Bailey

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unclean noisy no toilet paper restock
Se hospedó 5 noches en noviembre de 2023
Respuesta de Faith, el 15 nov. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6133421883 or fom@hiebrockville.com.