Sala de estar en el lobby

Opiniones de Relais & Chateaux Hotel Heritage

5 out of 5
Relais & Chateaux Hotel Heritage
Niklaas Desparsstraat 11, Bruges

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 393 de 488 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 77 de 488 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 488 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 488 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 488 opiniones" "

9.8/10

Limpieza

9.8/10

Servicio y personal

9.6/10

Servicios

9.6/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JORGE

Se hospedó 1 noche en noviembre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Johan & Isabelle Creytens - Owner & Team, el 4 ago. 2022
Dear guest, Thank you very much for your review. We are super happy you enjoyed your stay with us. Looking forward to welcome you soon again. Regards

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Johan & Isabelle Creytens - Owner & Team, el 1 ago. 2022
Dear Sir, Thank you very much for your great review. All our team is very happy you throughly enjoyed your stay with us. Looking forward to welcome you soon again. Regards

10/10 Excelente

Daniela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente hotel, ubicación, atención, decoracion
Se hospedó 1 noche en marzo de 2022
Respuesta de Elise Lobbens | Guest relations , el 7 mar. 2022
Dear Daniela, Thank you very much for this positive review. We are delighted to hear that you had such a great experience with us and cannot wait to welcome you back very soon at the Relais & Chateaux | Hotel Heritage ! Kind regards,

10/10 Excelente

jacobo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Joselo Gomez, Uruguay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente servicio de parte de sus propietarios
Muy buena, el lugar es de ensueño, y la atencion es perfecta. Muy recomendable

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel donde quedarse en Brujas
Un muy agradable hotel muy bien ubicado en el centro de brujas Belgica

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel.
Excelente hotel. Realmente hermoso y la atencion fantastica. La ubicacion tambien es de lo mejor. 100% recomendable.

8/10 Bueno

Pablo, Canarias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Heritage cerca de la plaza del mercado
Debería incluir en el precio de la habitación (ya que no es nada barato) o el desayuno o el parking. Era nuestro primer aniversario de bodas y no tuvieron ningún detalle.

8/10 Bueno

Douglas

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The property is nice with lovely service. The rooms are small and a bit dated. It drives me a little nuts when hotels say they have a gym but they don’t. All the machines were broken and didn’t work. It was just a junk room not a gym. Wouldn’t take much but I guess they don’t care.
Se hospedó 2 noches en marzo de 2024
Respuesta de Johan Creytens - Owner & General manager, el 2 abr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our property and the service provided by our staff.Regarding your concerns about the fitness room, we apologize for any inconvenience you experienced. We want to assure you that we have double-checked all the machines in our fitness room, and they are all functioning well. However, we understand that if something were to malfunction during your stay, it's important for us to know so that we can address it promptly. We encourage guests to inform us at the front desk if they encounter any issues, as we are committed to providing a satisfactory experience for all our guests.As for the size and condition of the rooms, we understand that preferences vary among guests. We continuously strive to maintain the quality and comfort of our accommodations, and we will take your feedback into consideration as we work towards improvements.Once again, we apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to let us know.Thank you for choosing to stay with us.

10/10 Excelente

Kurtis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was beautiful, well kept, and the welcoming staff made the stay incredibly comfortable. Food and drink available at the restaurant and bar was top notch as well!
Respuesta de Johan Creytens - Owner & General manager, el 12 mar. 2024
Thank you for your fantastic review! It's our goal to provide a memorable experience for our guests, and we're delighted that we could achieve that during your visit.Our team works hard to ensure a delightful culinary experience for our guests, and your positive feedback is truly appreciated.We look forward to welcoming you back for another exceptional stay at our property. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio de todos lugar increíble cerca de todo. Tranquilidad y un trato amable súper especial
Se hospedó 1 noche en enero de 2024
Respuesta de Johan Creytens - Owner & General manager, el 12 mar. 2024
¡Muchísimas gracias por tu excelente reseña! Agradecemos tu tiempo para compartir tus comentarios positivos. Será un placer recibirte nuevamente en nuestro hotel. Si hay algo más que podamos hacer para mejorar tu experiencia en el futuro, no dudes en hacérnoslo saber.¡Esperamos verte pronto!

10/10 Excelente

Soo Youn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is super convenient and safe and quiet. The hotel is very charming and very clean. The stuff are all very kind. Highly recommend!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 24 dic. 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be super convenient, safe, and quiet. Thank you for the high recommendation! We look forward to welcoming you back on your next visit, and if there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know.Safe travels, and we can't wait to host you again!

8/10 Bueno

Neil

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Matti

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
9
Loistava palvelu, ihana pieni hotelli jossa oli kiinnitetty huomiota pieniinkin yksityiskohtiin. Näin Joulun alla tilat oli kauniisti koristeltu.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 11 dic. 2023
Kiitos palautteestasi ja ystävällisistä sanoistasi! Olemme iloisia kuullessamme, että koit palvelumme loistavana ja nautit huomaavaisista yksityiskohdista pienessä hotellissamme. On hienoa, että jouluista tunnelmaa arvostettiin erityisesti tähän aikaan vuodesta.Toivotamme sinulle iloista joulun odotusta ja toivomme saavamme toivottaa sinut tervetulleeksi takaisin tulevaisuudessa.

10/10 Excelente

Kirstie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The standout element of this hotel is the service, in particular the staff in the restaurants. Eugene who is a breakfast server deserves a shoutout. His service is exceptional, nothing is too much and he always has a smile and welcoming demeanour. I also loved the quietness of this place, it is a small boutique hotel so it felt like we had privacy and could relax. We had a classic double room, which I must say did feel a little small for us both with our luggage. As a women, I did bring alot of clothes and the wardrobe space was lacking! The rooms could do with a few upgrades, like new TVs for example. Perhaps a smart tv. Also another suggestion is conditioner in the bathroom's. The bathrooms only had 2 in 1 shampoo, which as most women would agree is not ideal. Loved the hotel though and I am a fan of the regency style decor!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 5 dic. 2023
Dear Kirstie,Thank you for sharing your detailed and thoughtful review of your recent stay at our hotel. It's wonderful to hear that you enjoyed the quiet and private atmosphere of our small boutique hotel. Creating a relaxing and intimate environment is important to us, and we're pleased it contributed to your overall experience.We're delighted that you loved the hotel and are a fan of the regency style decor. Your support means a lot to us, and we look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 Excelente

Sohin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel. Has such a charm about it. The service impeccable and location is great.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 5 dic. 2023
Dear Sohin,Thank you for taking the time to share your kind words about your recent stay at our hotel. We're also thrilled that you experienced impeccable service during your stay. Our team works hard to ensure our guests feel well taken care of, and your appreciation is truly valued.Thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back for another wonderful experience.

10/10 Excelente

Sebastian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Close to the centre - a few minutes walk (although Bruges is tiny and very walkable). Fantastic service all round. Large and cozy room. Reception and other staff helped with everything we needed. Constant and clear communication. We loved it and would easily come back.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 5 dic. 2023
Dear Sebastian,Thank you for taking the time to share such a wonderful review of your recent stay with us. It's heartening to hear that you had a fantastic experience with our service and that the reception and other staff were able to assist you with everything you needed. We take pride in providing top-notch service, and your kind words are truly appreciated.Thank you for expressing your love for your stay, and we would be absolutely delighted to welcome you back whenever your travels bring you to Bruges.

10/10 Excelente

francesca

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel with incredible staff Room was a little cramped but very clean
Se hospedó 2 noches en noviembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 5 dic. 2023
Dear Francesca,Thank you for taking the time to share your thoughts about your recent stay with us. We're thrilled to hear that you found our hotel beautiful and our staff incredible.We appreciate your feedback regarding the room size, and we apologize for any inconvenience caused. Your comfort is important to us, and we'll take your comment into consideration as we continuously strive to improve our guests' experiences.It's heartening to know that despite the room size, you found it very clean. Our housekeeping team works hard to maintain high cleanliness standards, and we're pleased to see their efforts reflected in your experience.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like us to note for your next visit, please feel free to share.

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional in every way
Beautiful building and impeccably maintained. Small boutique hotel in the heart of Bruges. Can’t really fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs and the quality of service is exceptional. In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly. Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 7 nov. 2023
Dear Mr & Mrs Darren,We appreciate your fantastic feedback and are thrilled to hear about your perfect weekend at our small boutique hotel in the heart of Bruges. We are dedicated to delivering exceptional service and attention to detail, and it's truly heartwarming to read that you found this to be the case during your stay. It's indeed the little things that set us apart, and we are delighted that you recognized and appreciated these efforts.Your kind words about our staff members are greatly appreciated. We take immense pride in their dedication and the level of service they provide. They will be recognized for their role in making your experience so enjoyable.We thank you for choosing to stay with us and for sharing your experience. Your satisfaction is our greatest reward, and we look forward to welcoming you back for more perfect stays in the future.Warm regards,

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente localização e conforto
Apenas o quarto que eu achei pequeno de resto o hotel é muito bom
Se hospedó 2 noches en octubre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 7 nov. 2023
Caro hóspede,Agradecemos por compartilhar suas impressões sobre sua estadia em nosso hotel. Ficamos felizes em saber que, no geral, você teve uma boa experiência.Lamentamos que você tenha achado o quarto um pouco pequeno. Entendemos que as preferências de espaço podem variar entre os hóspedes, e oferecemos uma variedade de tamanhos de quartos para atender às necessidades individuais.Estamos contentes que, além desse detalhe, você tenha tido uma boa experiência em nosso hotel. Sua satisfação é importante para nós, e esperamos ter o prazer de recebê-lo novamente no futuro para proporcionar uma estadia ainda mais agradável.Atenciosamente,

10/10 Excelente

Alan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An excellent, small boutique hotel that is conveniently located. The staff is wonderful. The continental breakfast is delicious and generous.
Se hospedó 2 noches en octubre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 7 nov. 2023
Dear Valued Guest,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you found our boutique hotel to be excellent and conveniently located.Your kind words about our staff are greatly appreciated. Providing excellent service is a top priority, and we're pleased to know that you had a wonderful experience with our team.We're also thrilled to learn that you enjoyed our delicious and generous continental breakfast. It's always a pleasure to start the day with a great meal.We hope to have the pleasure of welcoming you back for more enjoyable experiences in the future. Your continued patronage is highly valued.Warm regards,

10/10 Excelente

Sebastian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service, great ambiance. The staff went out of their way to assist you and make your stay truly enjoyable. Breakfast buffet and service was truly exceptional.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 2 oct. 2023
Dear Mr Sebastian,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel.It's heartwarming to know that you found our service to be excellent and that our ambiance contributed to a truly enjoyable stay. Our team is dedicated to going the extra mile to assist our guests and create memorable experiences.Your satisfaction is our utmost priority, and your kind words motivate us to continue providing top-notch service.We hope to have the pleasure of welcoming you back in the future for another exceptional stay. If you have any specific comments or suggestions, please feel free to share them with us.Warm regards,

10/10 Excelente

Patricia, Tacoma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thomas and Claire at the front desk were welcoming, gracious, and helpful throughout our stay. Our visit to Bruges is a lifetime memory!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Dear Patricia,Thank you for sharing your wonderful experience at our hotel, and for highlighting the exceptional service provided by Thomas and Claire at our front desk. We are thrilled to hear that they were welcoming, gracious, and helpful throughout your stay.It's truly heartwarming to know that your visit to Bruges has left you with lifetime memories. Our team is dedicated to ensuring that each guest has a memorable and delightful experience, and your kind words motivate us to continue our efforts.We hope to have the pleasure of welcoming you back to create more cherished memories whenever your travels bring you to Bruges.Warm regards,

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this for a weekend away for my partners birthday, it was absolutely superb. the location was fantastic, the hotel is steeped in history and very elegant. The buffet breakfast was very good. We did the fine dining experience with wine flight, and it was the best fine dining experience we have ever had, thoroughly enjoyed it. The receptionists at the hotel
Se hospedó 2 noches en septiembre de 2023
Respuesta de Johan Creytens - Owner & General manager, el 18 sept. 2023
Dear Mrs Cox,Thank you for choosing our hotel to celebrate your partner's birthday weekend. We are delighted to hear that your stay with us was absolutely superb and that you had such a wonderful experience.It's great to know that you appreciated our fantastic location and the historical elegance that our hotel offers. We take pride in providing a unique and charming atmosphere for our guests to enjoy.We are pleased that you found our buffet breakfast to be very good; we believe a great start to the day is essential.Moreover, it brings us immense joy to read that your fine dining experience with our wine flight option was the best you've ever had. Our culinary team works diligently to create memorable dining experiences, and your positive feedback is a testament to their efforts.Once again, thank you for choosing our hotel for this special occasion. We hope to have the pleasure of welcoming you back in the future to create more memorable moments.Warm regards,

10/10 Excelente

Rajesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Johan Creytens - Owner & General manager, el 4 sept. 2023
Dear Mr Rajesh,Thank you for your perfect 10/10 rating! We're delighted to hear you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excelente

christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Johan Creytens - Owner & General manager, el 31 ago. 2023
Dear Guest,Thank you for your perfect 10/10 rating! We're delighted to hear you had a fantastic experience at our hotel. We look forward to welcoming you back in the future.

8/10 Bueno

John

Se hospedó 3 noches en mayo de 2023
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 Excelente

Patricia, Bear

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.Warm regards,

10/10 Excelente

Nathalie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Magnifique Hôtel haut de gamme, idéalement situé à Bruges. Chic, cosy et plein de caractère, un personnel bienveillant et attentif, tout pour un séjour idéal ! Le restaurant est parfait, dîner et petit déjeuner gastronomiques assurés !
Se hospedó 2 noches en febrero de 2023
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Nous tenons à vous exprimer notre sincère gratitude pour votre merveilleuse évaluation de notre hôtel. Vos mots chaleureux et élogieux nous touchent profondément, et nous sommes ravis d'apprendre que vous avez passé un séjour idéal parmi nous.Encore une fois, merci de votre visite et de votre aimable commentaire. Nous avons hâte de vous accueillir à nouveau pour un autre séjour exceptionnel à l'avenir.Cordialement,

10/10 Excelente

Jose Henrique

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Adoramos tudo, o serviço impecável e super gentil, as instalações lindas e uma localizacao excelente, o hotel é central e proximo as principais atracoes, nossa estadia foi maravilhosa
Se hospedó 2 noches en febrero de 2023
Respuesta de Sarah | Guest services , el 17 feb. 2023
Querido convidado, Que ótimo saber que vocês adoraram tudo! Fico feliz em ouvir que o serviço foi impecável e super gentil, as instalações lindas e a localização excelente. É maravilhoso saber que o hotel é central e próximo das principais atrações, tornando a estadia ainda mais agradável. Muito obrigado por compartilhar sua experiência conosco, esperamos recebê-los novamente em breve!

10/10 Excelente

Johanna A

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The Hotel Heritage is such a charming boutique hotel with all the services you would want- the staff is extremely accommodating. We visited with 7 straight days of rain and they always made us smile.
Respuesta de Sarah | Guest services , el 17 feb. 2023
Dear Mrs. Loke, Thank you for your wonderful review! We're delighted to hear that you found the Hotel Heritage to be a charming boutique hotel with all the services you could want. Our staff strives to provide the best possible experience for our guests, and we're thrilled to hear that they were extremely accommodating and made you smile even during these 7 days of rain. We hope to have the pleasure of welcoming you back to the Hotel Heritage in the future!Kind regads

2/10 Terrible

Rosario, MIAMI

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Thomas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pamper yourself in Bruges
Very nice stay, wonderful service. The items for sale in the room were a bit much, if you put chips in the room just have it be a courtesy. Why charge for every little thing?Overall very nice and well stocked. The spa was nice. Had a relaxing massage, not the best but nice. Nice touches throughout room such as water, fruit, chocolates, radio, various English-language channels on the TV. Excellent location 2 mins to main square and Belfort. Walk to any attraction in Bruges in minutes.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 4 ene. 2023
Dear,So nice to read you had a great time with us and you appreciated all the little touches in the room.We have indeed a very central location and everything is on walking distance.We also appreciate your comment about the items for sale, but as they are part of the minibar and well indicated, I think it is acceptable for everybody. We can't offer everything as a courtesy ;-)Looking forward to welcome you soon again.Happy New Year!

10/10 Excelente

Olivier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superbe emplacement
Hôtel extrêmement bien placé dans Bruges. Chambre plutôt petite, décoration avec mobilier d’époque. Literie confortable. Petit déjeuner buffet excellent ( champagne compris dans le prix) servit dans une très jolie salle. Personnels très sympathiques, serviables et aux petits soins . Nous recommandons ce relais & Château.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 4 ene. 2023
Bonjour et tout d'abord Bonne Année et bonne santé.Merci beaucoup pour votre visite et votre beau commentaire.Toute l'équipe est ravis que vous avez passé un agréable séjour chez nous.En attente de vous accueillir chez nous bientôt

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 26 sept. 2023
Thank you so much for taking the time to share your perfect 5/5 rating and for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us.Your high rating means a lot to us, as we continuously strive to provide the best possible service and accommodations to our guests. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excelente

kyung duk, BUSAN

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
시설 위치특히직원들의 친절 아침식사 거의 완벽함
Se hospedó 1 noche en octubre de 2022
Respuesta de 일라나 에리자벳, el 8 oct. 2022
고객님께서는 의견을 주셔서 감사합니다. 고객님께서 우리 호텔에서 줄거운 시간을 보낸 것을 알게되어 기쁩니다. 부르게로 다시 오면 고객님을 쾌히 숙박시켜 드리겠습니다.

10/10 Excelente

Aaron, Houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was excellent. It was a beautiful property, in a great location (just a block or so off the main square and easy walking distance to the main things to see in Bruges) and with great service. I highly recommend it.
Se hospedó 4 noches en septiembre de 2022
Respuesta de Sarah - Guest Service Agent, el 6 oct. 2022
Thank you very much for your visit and your stay with us. The whole team is very happy that you have enjoyed your stay with us. Safe travels and looking forward to welcome you soon again with us. Kind regards

8/10 Bueno

Robert

Se hospedó 3 noches en septiembre de 2022
Respuesta de Sarah - Guest Service Agent, el 6 oct. 2022
Thank you very much for your visit and your stay with us. The whole team is very happy that you enjoyed your stay with us.We look forward to welcome you soon again with us. Kind regards

10/10 Excelente

Victoria

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
absolutely wonderful
Se hospedó 3 noches en septiembre de 2022
Respuesta de Johan Creytens - Owner & General manager, el 6 sept. 2022
Thank you very much for your visit and your stay with us.The whole team is very happy that you enjoyed your stay with us.Safe travels and looking forward to welcome you soon again with us.Kind regards

10/10 Excelente

Miriam

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Elise Lobbens | Guest Relations, el 19 jul. 2022
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excelente

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful service with special attention to all little details.
Se hospedó 1 noche en mayo de 2022
Respuesta de Elise Lobbens | Guest Relations, el 19 jul. 2022
Dear xx, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
beautiful city
a beautiful, charming city--fabulous food, beer, wine, waffles and chocolate. Took a lovely boat tour on the canals. Shopped (successfully) and enjoyed annual parade.
Se hospedó 2 noches en mayo de 2022
Respuesta de Elise Lobbens | Guest Relations, el 19 jul. 2022
Dear Nancy, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

10/10 Excelente

Julie

Se hospedó 4 noches en mayo de 2022
Respuesta de Elise Lobbens | Guest Relations, el 18 may. 2022
Dear Julie, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,

8/10 Bueno

mansooreh

Se hospedó 3 noches en mayo de 2022
Respuesta de Elise Lobbens | Guest Relations, el 13 may. 2022
Dear Mansooreh, Thank you very much for this positive review. We are delighted to hear that you had such a great experience with us and cannot wait to welcome you back very soon at the Relais & Chateaux | Hotel Heritage ! Kind regards,

2/10 Terrible

CELESTE

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Estava ansiosa pela estadia em Brugge até por ser tradicional a marca Relais & Chateau. Logo na recepção tivemos um atendente pouco preparado para a função. O spa anunciado praticamente não existia e o tão esperado restaurante também não. Resolvemos ficar mais uma noite em Brugge porque apesar do resultado o hotel fica a poucos metros da principal praça. Os quartos apesar de pequenos são absurdamente bem decorados e com tudo o que possa imaginar que precise. O deslumbramento porem passou no segundo dia por ausência de reposição dos itens consumidos e nenhuma atenção aos detalhes- como dobrar seu pijama e deixar a cama impecável como no primeiro dia. As frutas de boas vindas nao foram retiradas tampouco repostas. A maior decepção foi o restaurante Le Mystique. Fomos atendidos por Philip que de pronto se recusou a nos deixar a ver o cardápio. Disse que iriamos fazer 4 passos no menu por ele pre determinado. Com a mesma arrogancia quis impor que fizemos o menu com os vinhos por ele escolhidos, o que me opus dizendo que queria ver q carta de vinhos. Relutando nos deixou ver os vinhos e escolher. Porem durante toda a noite praticamente nao nos serviram o vinho escolhido e a água pedida não era reposta. De entrada tinha salada de pepino com carpaccio de lagosta. Para quem gosta de pepino ok, nao e o meu caso. Depois veio um peixe que foi o ponto alto da noite e um bife bem ok. Sobremesa nada digno de bota. Adorei a cidade mas não voltaria ao hotel ou restaurante
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Valerie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Jacob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luxurious stay
The hotel was very beautiful, the staff was super helpful, both with general service and with booking restaurants. You should definitely try their breakfast menu at least once during your stay.
Se hospedó 2 noches en abril de 2022
Respuesta de Elise Lobbens | Guest Relations, el 19 abr. 2022
Dear Mr Jacob, Thank you very much for this positive review. We are delighted to hear that you had such a great experience with us and cannot wait to welcome you back very soon at the Relais & Chateaux | Hotel Heritage ! Kind regards,

10/10 Excelente

Spencer

Se hospedó 3 noches en abril de 2022
Respuesta de Elise Lobbens | Guest Relations, el 18 abr. 2022
Dear Spencer, Thank you for sharing your stay experience. It was a pleasure to have you as a guest. We hope to welcome you back soon! Kind regards,