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Opiniones de Hilton Garden Inn Buffalo Airport

3 out of 5
Hilton Garden Inn Buffalo Airport
4201 Genesee St, Buffalo, NY

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 635 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 232 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1001 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

jesmin a

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Jesus Carlos

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Tania

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Gladimar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good !

10/10 Excelente

Yanneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien!!
Se hospedó 4 noches en septiembre de 2022
Respuesta de Michelle, el 12 oct. 2022
Thank you for taking a moment to share your experience. Your feedback is extremely important to us. I am happy to hear you found the Hilton Garden Inn Buffalo Airport to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Yanara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 3 noches en abril de 2022
Respuesta de Michelle, el 3 may. 2022
Gracias por tomarse un momento para compartir su experiencia. Su opinión es extremadamente importante para nosotros. Me alegra saber que encontró el Hilton Garden Inn Buffalo Airport de su agrado. Esperamos darle la bienvenida nuevamente a nuestro hotel en el futuro.

10/10 Excelente

Gladimar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel
Se hospedó 3 noches en octubre de 2021
Respuesta de Michelle, el 18 oct. 2021
Thank you so much for your survey. We are happy you enjoyed your stay. It was a pleasure to have your stay with us here in Buffalo. We look forward to your return.

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
El hotel es bonito y tiene buena ubicación. El servicio al cliente extraordinario. La habitacion estaba limpia. El estacionamiento es grande y gratis. El wifi estaba inconsistente, la piscina cerrada, algunas máquinas del gym no funcionan y la habitación no tenia suficiente ropa de cama y toallas.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, breakfast very good , in from of the airport.
Se hospedó 2 noches en junio de 2019

10/10 Excelente

CHARLES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best Hotel staff and environment ever!
The staff is far and away the best I have encountered in my wide travels. From the chauffeur of the limo who wanted to give you a lift as often as we needed anywhere to the team of reception and service that treated us as VIPs from our arrival to our early morning departure. We are already planning our return to Buffalo, just so we can stay there again. This hotel is seriously one of the most hospitable we have ever known. Seriously!!!
Se hospedó 1 noche en mayo de 2018

10/10 Excelente

CHARLES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien servido en todo!
Se hospedó 1 noche en mayo de 2018

10/10 Excelente

Ola

Le gustó: Limpieza y servicios
Wings were great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 30 abr. 2024
Thank you, Ola, for the great review! We hope to see you again soon!

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
It was convenient. Didn't like that there weren't 2 glass glasses. Staff very helpful. Could use an update..
Se hospedó 1 noche en abril de 2024
Respuesta de Sunnie N., el 25 abr. 2024
Thank you, Patricia, for taking the time to share your experience. We are excited to share that we will be starting a full renovation later this year!

10/10 Excelente

Susan

Le gustó: Limpieza y servicio y personal
No charge for our service dog
Se hospedó 1 noche en abril de 2024
Respuesta de Sunnie N., el 19 abr. 2024
Thank you Susan for the 5 out of 5 rating! We hope to see you and your service dog again soon!

10/10 Excelente

Katrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, extremely convenient to airport and downtown Buffalo. Very, very nice staff!
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 17 abr. 2024
Thank you, Katrina, for taking the time to write a review! We hope to see you again soon!

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
TheyDid an excellent job with the eclipse. It was a lot of fun to stay there
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 12 abr. 2024
Thank you, Karen, for the great review! We definitely had a lot fun planning for the Eclipse! I'm glad you had a great experience!

6/10 Aceptable

Alyssa

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
The hotel location was convenient and there was ample parking. The pool area was clean and well maintained. The room was nice, but had dust caked on many places, especially in the bathroom which made us question the thoroughness of the cleaning. Room service was listed but not available. The staff was not hospitable and we felt as though we were bothering them if we needed to interact with them.
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you, Alyssa, for sharing your honest feedback. I am very sorry your interaction with the staff was not great and you found the room to be dusty. I have communicated your concerns to our housekeeping manager and implementing a deep clean schedule. Please feel free to reach out to me directly if you would like to discuss in further detail.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Nice staff
Se hospedó 3 noches en abril de 2024
Respuesta de Sunnie N., el 9 abr. 2024
Thank you Margaret for the perfect rating! We hope to welcome you back next time you visit Buffalo!

10/10 Excelente

Terese

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for the eclipse. Management had put out treats to celebrate which was so lovely. I was worried it was going to be crowded and rowdy but it was wonderful. Very nice to have a pet friendly location to stay. Right across from the airport but we never heard a plane. Furnishings in the room are slightly outdated but clean. Rooms themselves feel so big! Easy 15 min to downtown. Management and staff all had Eclipse shirts and were very friendly. Loved our stay, hope to be back.
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 9 abr. 2024
Thank you, Terese, for such and thoughtful review! We had so much fun celebrating the eclipse with our fellow teammates and our guests!

2/10 Terrible

Chris

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Chris, I am so sorry to see you rated us a 1 out of 5. Please feel free to reach out to me directly at the hotel if you would like to discuss your experience. We are always looking for ways to improve our service.

8/10 Bueno

Maxime

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very spacious and clean 👌
Se hospedó 1 noche en abril de 2024
Respuesta de Sunnie N., el 9 abr. 2024
Thank you Maxime for the great review! We hope to see you again soon!

10/10 Excelente

John

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are very professional and responsive to any concerns. The greeted my family and little boys when we arrived and helped them feel welcome and reduce the stress of being in a new place. The staff checked in during our visit. We are very pleased with your stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Sunnie N., el 9 abr. 2024
Thank you John for taking the time to share your experience with us! We are so glad you had a great stay and hope to see you again next time you visit Buffalo!

8/10 Bueno

rebecca

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I do wish there was an employee that would check into the pool area as there are a lot of children that misbehave making it hard for it to be a relaxing environment. Parents also don't always monitor their kids and allow young children in the hot tub by themselves.
Se hospedó 1 noche en abril de 2024
Respuesta de Sunnie N., el 9 abr. 2024
Thank you, Rebecca, for sharing your concern! We will make sure our team is continuously checking in on the pool area for the safety and enjoyment of all of our guests.

10/10 Excelente

Nina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was really friendly and helpful. The room was very clean and even came each day to clean as well (which was a surprise in the post-Covid world). The gym was good as well.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sunnie N., el 4 abr. 2024
Thank you Nina for taking the time to share your experience! We hope to see you again next time you visit Buffalo!

2/10 Terrible

Melissa

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The cook was sick and was coughing on the food. The burger was burnt twice. Could not eat it
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 5 abr. 2024
Thank you, Melissa, for bringing this to our attention. I am very sorry for the experience you had at our restaurant, and I have relayed this to the proper level of management. Please feel free to reach out to me directly at the hotel if you'd like to discuss in more detail.

10/10 Excelente

Thania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sunnie N., el 4 abr. 2024
Thank you Thania for the 5 out of 5 rating!

10/10 Excelente

Brittnay

Se hospedó 2 noches en marzo de 2024
Respuesta de Sunnie N., el 22 abr. 2024
Thank you Brittany for the perfect Rating. We hope to see you again soon!

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel was very clean and the staff are friendly and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sunnie N., el 4 abr. 2024
Thank you for the 5 out of 5 rating! We hope to see you again soon!

10/10 Excelente

Arwah

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed here Easter weekend to see a hockey game at Keybank Center. The hotel and our room was clean and well maintained. It was not loud considering it's directly across from the airport. We were able to pick the room we wanted on the Hilton app the day before, so we picked the 5th floor at the end of the hallway furthest from the elevator. The lady at the front desk was lovely and our check in was easy and quick. We prepaid for breakfast through Expedia which was a great deal. We were there Easter morning and the staff at the restaurant - Marie (server) and the Polish Chef - were amazing and the food was delicious! The pancakes and potatoes are a must-try! We even got to try special Polish Easter Bread. Thank you for your hospitality! We had dinner at the American Grill the night before and the food was delicious then too - we had the wings, BBQ Chicken Flatbread and Kid's burger (bigger than most Canadian adult burgers) and Kids Grilled Cheese. We used the pool for a bit too before the hockey game and our kids loved it. Overall, I'd definitely recommend staying here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 4 abr. 2024
Thank you Arwah for taking the time to share your experience with us! I will share your kind words with the team :) We look forward to seeing you again next time you visit Buffalo.

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 4 abr. 2024
Thank you Richard for the 5 out of 5 rating!

6/10 Aceptable

Shani

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I could park there while away at a conference. DO NOT buy their cocktails at the bar! Weak and gross and overpriced!
Respuesta de Sunnie N., el 5 abr. 2024
Thank you, Shani, for taking the time to share your experience. I am sorry you were not satisfied with your beverage from the bar. I have communicated this to our food and beverage manager. We hope you will give us another try next time you visit Buffalo.

10/10 Excelente

ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Restaurant, bar, and snack shack are nice and convenient. The up sale of WiFi is disappointing but will stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 5 abr. 2024
Thank you Ryan for taking the time to rate our hotel. I'm sorry you found the Wi-Fi to be disappointing. Was it not working properly? We look forward to welcoming you back next time you visit Buffalo.

8/10 Bueno

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 5 abr. 2024
Thank you, Kim, for rating our hotel. We look forward to seeing you again in the future!

10/10 Excelente

Krystal

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
large room and very clean. staff was wonderful. will be back
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you Krystal for sharing your experience. We hope to see you again soon.

8/10 Bueno

George, Jamestown

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you George for taking the time to rate our hotel.

8/10 Bueno

Audrey

Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you Audrey for taking the time to rate our hotel. We hope to see you again next time your travels bring you back to Buffalo!

10/10 Excelente

Ralph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was close to the airport and shopping. Staff was vary nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you, Ralph, for taking the time to review our hotel. We hope to see you again soon!

10/10 Excelente

Bill

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 1 noche en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you, Bill, for the perfect rating. We hope to see you again soon!

10/10 Excelente

gerald

Le gustó: Servicio y personal y condiciones de la propiedad
everything was fine
Se hospedó 2 noches en marzo de 2024
Respuesta de Sunnie N., el 7 abr. 2024
Thank you, Gerald, for the 5 out of 5 rating!

2/10 Terrible

Chantel

Se hospedó 2 noches en febrero de 2024
Respuesta de Sunnie N., el 5 abr. 2024
Chantel, I am sorry to see you only rated us a 1 out of 5. Please feel free to call me directly at the hotel if you'd like to discuss your experience with us.

10/10 Excelente

Louise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was a bit cold but once in was ok , told it was 85 but didn’t feel like that
Se hospedó 2 noches en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you Louise for the 5 out of 5 rating. I am sorry to hear that you found the pool to be cold. We hope you will choose us again next time you visit Buffalo.

8/10 Bueno

Ron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good exp
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you Ron for taking the time to rate our hotel. We hope to see you again soon!

10/10 Excelente

Kimberley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you, Kimberly, for the perfect rating! We hope to see you again soon.

10/10 Excelente

Sheri

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super Clean Very Happy
Se hospedó 2 noches en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you Sheri for sharing your experience! We hope to see you again next time your travels bring you back to Buffalo!

10/10 Excelente

Debra, Akron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in and check out we’re very easy. Room was immaculate and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you, Debra, for the 5 out of 5 rating

4/10 Malo

Ahmed, Calgary

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Booked a night at this hotel and we were given a room on a floor full of kids that kept running and screaming in corridors like no tomorrow. Woke us up several times in the middle of the night. Hotel amenities are pretty dated.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you, Ahmed, for taking the time to share your feedback! I am so sorry that your experience was not what you expected from a Hilton Garden Inn. We are excited to share that we are starting a full renovation this year! We hope you will give us another try next time you visit Buffalo!

10/10 Excelente

James

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you James for the perfect rating!

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sunnie N., el 10 abr. 2024
Thank you, Margaret, for the 5 out of 5 rating!

10/10 Excelente

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
large handicap room. Room should include breakfast
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Martin

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Sunnie N., el 1 feb. 2024
Thank you for the 4 out of 5 rating Martin! We hope to welcome you back soon!