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Opiniones de Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Buffalo-Airport, an IHG Hotel
131 Buell Ave, Buffalo, NY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 546 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 289 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 1002 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ALAN OMAR FLORES

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de -Management, el 29 dic. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Alba, Utica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Nos sentimos muy tranquilos y descansamos muy bien para seguir nuestro viaje. Sin ningún alboroto en los pasillos en ningún momento.
Se hospedó 1 noche en agosto de 2023
Respuesta de -Management, el 25 ago. 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excelente

Jesus Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien
Todo bien, muy comodo y limpio No me pude quedar al desayuno por salir temprano hacia el aeropuerto
Se hospedó 1 noche en junio de 2023
Respuesta de -Management, el 27 jun. 2023
Thank you for the feedback, Carlos!

10/10 Excelente

Yamira

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo perfecto
Se hospedó 2 noches en febrero de 2022
Respuesta de -Management, el 22 feb. 2022
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100 % Recomendado
Me encantó el lugar, la pasamos genial!
Se hospedó 2 noches en septiembre de 2021
Respuesta de -Management, el 7 sept. 2021
We appreciate your recommendation. Thank you so much!

10/10 Excelente

Fidelina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de -Management, el 7 jul. 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Rene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de -Management, el 16 jun. 2021
Thank you for staying with us. Love that 10/10 feedback!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021
Respuesta de -Management, el 8 jun. 2021
Thank you for the feedback, Jose. We are pleased to see you enjoyed your time with us!

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en noviembre de 2019
Respuesta de -Management, el 7 nov. 2019
Thank you for staying with us.

8/10 Bueno

SANDRA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fue buena la estadía y los servicios prestados. Pero me cobraron el depósito de mi tarjeta de crédito y aún no me lo reembolsan.
Se hospedó 1 noche en junio de 2019
Respuesta de -Management , el 2 ago. 2019
Thank you for staying with us!

10/10 Excelente

Yamirka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de -Management , el 25 ene. 2019
Thank you for staying with us. I am very pleased to see you enjoyed your time with us.

8/10 Bueno

Sohpia, Cleveland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, one night stay
We stayed for one night. Everything was clean, the staff were helpful and it has an indoor pool and spa. The breakfast was very good.
Se hospedó 1 noche en julio de 2018
Respuesta de -Management , el 16 jul. 2018
Thank you for letting us know about your stay with us. Come back anytime!

8/10 Bueno

Christopher, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy buena opción
Agradable, todo tranquilo
Se hospedó 2 noches en julio de 2017
Respuesta de Kristie, el 26 jul. 2017
Gracias por estar con nosotros. Me alegro de que pudimos tener una experiencia tranquila y relajante.

10/10 Excelente

VIRGINIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

STEPHANIE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean with working AC/HEAT, plenty of assorted towels enough for two people two nights which was nice. We didn’t have to ask for any. Great amenities and cannot get any closer to the airport!
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Jennifer

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
It was close to the airport and reasonable prices
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Iljas, Bronx

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hot tub was fullllll with bubbles meaning was not clean since the bubbles were yellow and dirty
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
over all was nice even being by the airport the planes were not a bother. close to were we were going.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lynn, Castorland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Lee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the location but didnt like the aircraft noise
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mario, BRONX

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Very dirty room walls, a bad smell in the toilet, the maintenance and cleanliness of the rooms must be urgently improved.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

william

Viaje en grupo, Viaje familiar
Le gustó: Limpieza
A
Se hospedó 1 noche en abril de 2024

10/10 Excelente

JEFFREY

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's nothing fancy but clean. Very close to the airport and they have a shuttle that runs in the morning, until noon I think. No good food in close proximity. Gym is decent and pool is nice.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Miriam

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really have to review this hotel! It was pleasant,clean,near to food and shopping! Hands down to all the employees specially ANNIE who was serving the breakfast😊 very friendly. And the breakfast was the best!! Only thing I could said is the airport that was right across the hotel and if you don’t want noise this is not for you, it worked for us because we didn’t care, also we were really tired at the end of the day. Will stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de -Management, el 10 abr. 2024
Thank you for staying with us, Miriam. We greatly appreciate your feedback and Annie will be delighted to see your comments. She takes so much pride in all she does for our guests. She is truly a blessing to us.

10/10 Excelente

Brittney

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the dogs at the front counter and the staff were all SUPER nice! The lady who ran breakfast (I didn't get her name, but she was short, somewhat elderly, and Black), was an absolute delight, as well as the man behind the counter with the dogs. The rooms were really good, and I was pleasantly surprised to see they used Dove brand soap, since I have really sensitive skin. I also loved having free bottled water whenever we asked! Really, the only thing that wasn't great was the price, but I understand that it was more due to the Eclipse happening than anything else. I can't fault the staff for that! And the experience was REALLY good, so I can't complain too much!
Se hospedó 3 noches en abril de 2024
Respuesta de -Management, el 9 abr. 2024
Thank you from all of us! -Chris at the desk, Annie in breakfast, and of course our little assistant managers, Griffin and Ollie!

10/10 Excelente

GATIEN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay for the 2024 Eclipse!
Se hospedó 2 noches en abril de 2024
Respuesta de -Management, el 9 abr. 2024
Thank you for staying with us. We appreciate the feedback and are pleased to see you enjoyed the event! Just wish the weather could have been more agreeable.

10/10 Excelente

Kyniesha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 9 abr. 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Bueno

Karren

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 10 abr. 2024
Thank you kindly for your feedback.

10/10 Excelente

Heather

Viaje en grupo, Viaje familiar
Friendly service!
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 10 abr. 2024
Glad to have you! Thank you for your feedback!

8/10 Bueno

Susan

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
New ownership. Male staff at check in was great, friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de -Management, el 10 abr. 2024
Always a pleasure to service our guests. Thank you kindly for the feedback!

8/10 Bueno

Donna

It is the cleanest I’ve seen in this area.
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 26 mar. 2024
Thank you for staying with us!

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an overnight stay to catch an early flight The convenience to the airport was fantastic. The room was clean and the hallways were quiet would stay there again due to the proximity of the airport.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

jamie

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
CLEAN, COMFORTABLE, SAFE, DELICIOUS BREAKFAST
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 21 mar. 2024
Thank you for your feedback, Jamie.. Very pleasing to see everything about your stay was on point!

2/10 Terrible

Alma

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay at Holiday Inns often around the world, and this was the worst hotel experience of our lives. It was extremely dirty from the minute we walked into the lobby to the rooms and the breakfast area. Here are all the details: - Upon arrival, the room, bathroom, and bed covers were not cleaned at all. - The room door knob was broken. We struggled to open it, as it was going up and completely all the way down. When we left the next day we realized the knob did not lock at all, so we slept with the door unlocked! - There was a condom on the property entrance. - In one elevator, there was a cup with liquid left in there. In the other elevator, there was mysterious liquid all over the floor. - The staff were so unbothered and rude. This was so disappointing. - We wanted to use the pool and jacuzzi, but it looked completely yellow and dirty. - Lastly, there was a hockey tournament group staying that weekend. Our full stay was children and adults screaming and running in the hallway all day and night, in the lobby, pool, and every public area. The hotel should have been enforcing quiet hours, and just overall being respectful for all of their guests. Do not stay here at all! There are other hotels in the area, go there. What a disappointing and gross experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 19 mar. 2024
Our sincerest apologies for this experience you have endured. This is a lot to digest and address and your concerns are well documented and will be addressed accordingly.

6/10 Aceptable

Shawn

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
If you need to stay near the airport, this place is fine. The amenities are limited and everything feels like it needs a decade's old refresh. Old school hotel but very modern (inflation-adjusted) pricing. A handful of things indicated "we don't really care" including the broken toaster which wasn't removed or replaced but had a handwritten sign saying Do Not Use. But cool to charge $200 USD a night... Overall, not a terrible place to stay in a pinch but pretty sure that toaster will still be there when the clocks reset for daylight savings time (yes, they are all wrong as well) just waiting for *someone* to step up and fix those as well. Small lack of care across the board because they can.
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 19 mar. 2024
Thank you for sharing your concerns with us. We are aware that some areas of the property are indeed starting to show there age and are in need of repairs and or updating. We are to see more and more progression in the coming months leading and into 2025.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sheets don’t smell Good ata lol. Otherwise excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 14 mar. 2024
Interesting point about the sheets. They are washed daily. Not sure what may have caused that one, but we are glad it did not impact your stay to negatively.

10/10 Excelente

vinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 14 mar. 2024
Thank you for your high scoring feedback! Hope to see you again soon!

10/10 Excelente

Hidetada

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very clean and kept
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 12 mar. 2024
Thank you for your scoring review! Our housekeeping department will be thrilled to see their efforts made a difference!

10/10 Excelente

Ian

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is very good. Pool was great!
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 12 mar. 2024
Thank you for the feedback. Come back for a swim anytime!

10/10 Excelente

Kayla

Viaje familiar
Very convenient for airport
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 12 mar. 2024
Thank you for staying with us. We appreciate the feedback!

6/10 Aceptable

Andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
This hotel had large rooms and free parking and wifi. The staff were nice as well. There was someone vacuuming in the hallway early in the morning which woke us up. There were no vegan options for breakfast other than fruit
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 14 mar. 2024
Thank you for staying with us. While we are happy to see you pointed out some nice, positive things about your stay and interactions with our staff, I apologize that the early morning housekeeping was a disturbance and we didn't have more variety for breakfast.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it
Se hospedó 1 noche en marzo de 2024
Respuesta de ~Management, el 12 mar. 2024
Glad to have you, Mark. Come back anytime!

2/10 Terrible

Annmarie

Se hospedó 3 noches en marzo de 2024
Respuesta de -Management, el 10 abr. 2024
Our apologies for failing to deliver a better experience.

2/10 Terrible

Hannah

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
We found the rooms musty and dirty. We could not stay. We left and found another hotel with a clean room. Such a disappointment for a Holiday Inn that until now, even if old, was clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de ~Management, el 12 mar. 2024
I am sorry to see we failed to deliver a better experience. We will work harder to in our efforts to be ever improving to meet the expectations of all of our guests and your feedback will help in addressing an area of concern. Thank you for that.

10/10 Excelente

danielle, Canastota

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property, nice pool, very friendly staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de ~Management, el 12 mar. 2024
Thank you for the stellar feedback. Come back anytime!

6/10 Aceptable

Lori

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Staff are extremely friendly and helpful. Property is not well maintained- room was 85 degrees and ac was not working, bath tub would not drain. Bedwas really comfortable.
Se hospedó 2 noches en marzo de 2024
Respuesta de -Management, el 5 mar. 2024
Thank you for bringing these item to our attention. We will work towards making the necessary improvements in an effort to provide a better experience.

8/10 Bueno

robert

Viaje en pareja
Le gustó: Servicio y personal
can't really compain
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 5 mar. 2024
Thank you for staying with us.

2/10 Terrible

Arikka

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Shametria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
They were family friendly the kids had a blast in the pool and the room was clean the only thing I didn't like was the morning breakfast attend she made me and my kids feel uncomfortable the whole time we were getting breakfast she was watching us the whole time I'm not sure what her problem was but besides that we had a good stay
Se hospedó 1 noche en febrero de 2024
Respuesta de -Management, el 3 mar. 2024
Thank you so much for choosing to stay with us once again. I hope you found your rooms to be a cozier temperature this time around. My apologies for the breakfast attendant. I would like to think she was just being attentive to anticipating your needs but I am sorry if she made you feel uncomfortable. We will use your comments as a means to better coach her on how to assist our guests.

10/10 Excelente

Barry

Le gustó: Servicio y personal y condiciones de la propiedad
Our room was fine. Unfortunately there was a large group of kids & their parents at the hotel, so the lobby was very noisy, and the breakfast buffet was short of food for a period.
Se hospedó 1 noche en marzo de 2024
Respuesta de -Management, el 5 mar. 2024
Thank you for sharing your feedback. We greatly appreciate your patronage!