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Opiniones de Comfort Inn & Suites Burnet

3 out of 5
Comfort Inn & Suites Burnet
810 S Water Street, Hwy 281 South, Burnet, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 333 de 624 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 173 de 624 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 54 de 624 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 624 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 26 de 624 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo el tiempo de la estancia me gusto
Se hospedó 3 noches en julio de 2021
Respuesta de General Manager, el 11 ago. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Pamela Rice

10/10 Excelente

Melissa

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 14 may. 2024
We are so happy you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
We are glad you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 Excelente

Carole

Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 28 abr. 2024
Thank you for taking the time to write a review.We value our guests feedback. We are glad to hear that your stay with us and look forward to seeing you again soon.

8/10 Bueno

Becky

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 7 abr. 2024
Thank you for taking the time to write a review. We value our guests feedback and happy you enjoyed your stay with us.

10/10 Excelente

Joseph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to our hiking area.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 mar. 2024
We are so glad you enjoyed your stay with us and we look forward to seeing you again soon

4/10 Malo

Andrea

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
I will never use this place again. There were few options for hotels in Burnet, TX, and the reviews weren't great...but not all were terrible. I should have 'listened' to the terrible. Upon walking into the room, I was greeted with a bunch of long black hair on the floor of the entryway. I checked the fridge to see if there was a freezer, only to find food still in it from another stay. The bathroom had the same hair on the floor and the shower had hair, literally, everywhere....on the walls, tub and curtain. The heater never worked, but I let it slide until it got pretty cold at night 3 days in. I let them know that the heater didn't work. I requested a cleaning that day...the same day they said maintenance would be there to fix the heater. I got back from work that night...and no heat and the room wasn't cleaned. I told the front desk that neither were done. I had to go get a space heater from them and take it to the room so that I could have heat and they assured me maintenance and housekeeping would be in the next day. I got back from work....still no working heater and STILL the room wasn't clean. I was livid and back downstairs I went. I asked if they even had housekeeping there as I still hadn't seen a single cart. I was told, "Yes, we do...but they only clean during the day." Really??? That is nothing new and still no excuse for why my room still hasn't been cleaned. I checked out 2 days later, with no working heater and room never being cleaned.
Se hospedó 6 noches en febrero de 2024
Respuesta de Anna, el 9 mar. 2024
Our sincere apologies, Thank you. I will check into this complaint. Again apologies

10/10 Excelente

Daniel, Richmond

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 3 mar. 2024
We are so happy you enjoyed your stay with us at our hotel. We look forward to seeing you again soon.

2/10 Terrible

Sarah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 3 mar. 2024
I’m sorry your stay your stay with us was unsatisfactory. I hope you give us another try and come stay with us again.

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Internet didn't work. Called the help line, they said they would call me back. They never did
Se hospedó 5 noches en febrero de 2024
Respuesta de GM, el 23 feb. 2024
Thank You for taking a time to write a review. We are looking into the situation of the internet and we are so sorry for any inconvenience. We do hope you give us another try and come to see what that's again

10/10 Excelente

Roger

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 19 feb. 2024
Thank you For taking a time to go ahead and rate our hotel. We value our guests feedback and would love to see you come back again soon.

10/10 Excelente

Rhonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 12 feb. 2024
Thank you for taking the time to rate our hotel. We are so pleased your stay with us was a good one. Let's us know when your in town again and we will be happy to reserve u a room.

8/10 Bueno

Zhenyu

Le gustó: Limpieza y condiciones de la propiedad
Na
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 8 feb. 2024
Thank you for taking the time to rate our hotel. We are so glad you enjoyed your stay with us. Look forward to seeing you again soon.

2/10 Terrible

Trashina

Viaje de negocios
Horrible
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 22 ene. 2024
I'm sorry your experience with us was unsatisfactory. If you could give us more information we can work on those issues. We do hope you give us another try and come stay with us again.

10/10 Excelente

Ilse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 22 ene. 2024
We are so happy you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 13 ene. 2024
We are glad you enjoyed yours stay with us and hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Satisfied stay
Hotel overall was very clean and comfortable.
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 13 ene. 2024
Thank you for your comments we value our guests feedback.

8/10 Bueno

Amanda

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 13 ene. 2024
We are so happy you enjoyed your stay with us. Whenever your in town let us know we will be happy to make you a reservation.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 13 ene. 2024
Thank you for taking the time to rate our hotel. So glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 Malo

Hector

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
HOT
Decent hotel, but AC would not kick in even on 60°. Very uncomfortable especially at night.
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM, el 28 dic. 2023
Thank you for taking the time to write a review. We are so sorry about your recent stay and the trouble you had with your ac. We have spoken to the maintenance depart so this dose not happen again. I hope you give us another try and come stay with us again.

10/10 Excelente

Floyd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nothing in particular
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 18 dic. 2023
We are so happy your stay with us was a great one. We look forward to seeing you again soon.

10/10 Excelente

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay in Burnet!
Great stay in Burnet! Was perfect for our visit with family.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 16 dic. 2023
We are glad that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 16 dic. 2023
Thank you for taking the time to write a review. We are happy you enjoyed your stay with us.

2/10 Terrible

Richard

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 13 dic. 2023
Thank you for taking the time to write a review. We value our guest feedback. If you would just let us know what happened so we can work on it.

10/10 Excelente

Rigoberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Showers don’t have a place to put soap ,shampoo and conditioner. You have to put them on the floor and that’s not comfortable to seniors or other people.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 12 dic. 2023
Thank you for taking the time to write a review. We will look into the shower situation. We do hope you come and visit us again

10/10 Excelente

Justin

Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 13 dic. 2023
We are so happy you enjoyed your stay with us and look forward to seeing you again.

8/10 Bueno

silvia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de GM, el 8 feb. 2024
Thank you for rating your recent stay with us. It gives us such joy to know that your stay was a good one. We look forward to seeing you again soon.

10/10 Excelente

Yang

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 5 dic. 2023
Thank you for taking the time to rate our hotel. We are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excelente

Jodi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Attending a wedding. Able to check in early to dress for wedding at hotel. Great oication
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 5 dic. 2023
We are so happy you enjoyed your stay with us. We do our best to accommodate our guest when we can. We look forward to seeing you again soon.

10/10 Excelente

Modesto

Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 19 dic. 2023
Thank you for taking the time to rate our hotel. We value our guests feedback and look forward to seeing you again.

10/10 Excelente

Roxanne

Le gustó: Limpieza y servicios
Nice location, friendly staff. Onky problem was some difficulty with card entry.
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 28 nov. 2023
Thank you for taking the time to write a review. We value our guest feed back and look forward to seeing you again soon.

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very decent hotel!
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 28 nov. 2023
So glad you enjoyed your stay at our hotel. Whenever you come back this way again just give us a call we will be happy to make you a reservation.

10/10 Excelente

Steven

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great job
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 28 nov. 2023
Thank you for we do our best to make our guests feel welcomed. We look forward to seeing you again soon.

10/10 Excelente

James

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good breakfast, clean, friendly staff. Only complaint is that the beds are awfully high off the ground.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 25 nov. 2023
We are so glad you enjoyed your stay with us at our hotel. Our staff are always happy to make our guests feel welcomed. We look forward to seeing you again soon.

6/10 Aceptable

Michelle

Se hospedó 8 noches en noviembre de 2023
Respuesta de GM, el 13 dic. 2023
Sorry your stay with us was unsatisfactory. We do hope you give us another try and come visit us again.

10/10 Excelente

Kevin, Texarkana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and convenient
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 19 nov. 2023
Thank you for taking the time to rate our hotel. We are si glad you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Bueno

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 19 nov. 2023
Thank you for taking the time to rate our hotel. We value our guests feedback. We look forward to seeing you again soon.

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is nice and clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 6 nov. 2023
We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and efficient
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 23 oct. 2023
We are so happy you enjoyed your stay with us. We take pride in doing our best to make our guests stay a good one.

6/10 Aceptable

Mark

Le gustó: Servicio y personal
Se hospedó 4 noches en octubre de 2023
Respuesta de GM, el 23 oct. 2023
Thank you for taking the time to rate our hotel. I hope you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excelente

keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Gm, el 18 oct. 2023
Thank you for writing a review we value our guests feedback. We are happy you enjoyed your stay with usand look forward to seeing you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good for an overnight stay.
The staff was friendly and the room was nice, breakfast was okay. The public areas were a little rough but the rooms were just fine.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 16 oct. 2023
Thank you for taking the time to write a review. We are glad you enjoyed your stay and hope you cone stay with us again soon

10/10 Excelente

George

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
no problems with cleanliness, a very nice, comfortable room
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 9 oct. 2023
Thank you for your compliments we work hard to give our guests a good experience.

4/10 Malo

Carlie

No le gustó: Limpieza y condiciones de la propiedad
Older motel. Not very clean. Dirty walls. Mildew and hair in shower. Sink would not drain at all.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 9 oct. 2023
I'm sorry your stay with us was unsatisfactory, we do value our guests feedback. We have Spoken with the staff to improve on your concerns. We do hope you give us another try and stay with us again.

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 25 sept. 2023
Thank you for taking the time to give us a review. We are so happy you enjoyed your stay with us and hope to see you again soon.

4/10 Malo

Donald

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not coming back.
The shower wouldn’t turn off. The door to the lady’s restroom near the breakfast room would not shut. The beds were too high off the floor for some one with mobility disabilities.
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 24 sept. 2023
We are so sorry you didn't enjoy your stay with us. We are sorry for the shower being an issue, I do see that they came to resolve that issue for you. Your room was not a handicap room that is why your bed wasn't low. I'm sure if you needed that type of room we would have been happy to have switched you to one. We do hope you come and stay with us again.

10/10 Excelente

Velena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 13 sept. 2023
We are so happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 9 sept. 2023
Thank you for taking the time to rate out hotel. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Juanita

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was clean, large, and well appointed. The lobby, breakfast/dining area was well arranged and inviting. The staff was friendly and helpful. The property is conveniently located near shopping, restaurants, and vacation activities.
Se hospedó 4 noches en septiembre de 2023
Respuesta de GM, el 7 sept. 2023
Thank you for taking a moment to share your experience at our hotel with your recent stay. We are so pleased to hear you found it to your liking. We look forward to welcoming you back again soon.

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
quiet, neat, clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 7 sept. 2023
Thank you for providing feedback on your recent stay with us. We take pride in providing a clean and comfortable space for all our guests, so the staff appreciates that you noticed. We look forward to seeing you again soon.