2/10 Terrible
HANHEE
Viaje familiar, Viaje familiar con niños
11 jul. 2025
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
This was one of the worst stays I’ve ever had. The check-in process was extremely confusing — the counter was in B4, but no one informed us beforehand. The property is shared with residents, and the security officers were rude and unhelpful, offering little to no guidance on where to go.
Access to the building was a constant issue. All side doors were locked, leaving only a main rotating door that was unsafe — To make things worse, they blocked off this rotating door the next day due to painting, again with no prior notice. We were constantly sent in circles trying to find an exit or entrance, and door access codes kept changing without clear instructions.
During the middle of the day, they blocked the front entrance for painting and didn’t allow any vehicles to come through — meaning no pickups or drop-offs, which caused a huge inconvenience.
Check-in was a mess: only 1–2 staff members were helping a large crowd of arriving guests. On top of that, any room amenity requests had to be made before 10 PM because all staff leave after that time — highly inconvenient and unprofessional.
Overall, the lack of communication, safety concerns, and poor service made this a terrible experience. I would not recommend staying here.
HANHEE
Se hospedó 3 noches en junio de 2025
