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Opiniones de Corazón Cabo, a Noble House Resort

4 out of 5
Corazón Cabo, a Noble House Resort
Callejon Pescador S N, Cabo San Lucas, BCS

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 82 de 155 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 34 de 155 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 155 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 155 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 155 opiniones" "

9.2/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Valeria

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gran lugar! El hotel está divino y super bien ubicado
Se hospedó 3 noches en abril de 2024
Respuesta de Guillermo A, el 15 abr. 2024
Muchas gracias Valeria por su visita, estamos encantados de tenerle con nosotros

8/10 Bueno

Federica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The view was very good. Bad experience with payment and invoices.
Respuesta de ETV, el 16 jul. 2023
Dear Federica,Thank you for sharing your feedback with us. We appreciate your comment regarding the wonderful view. We apologize for any inconvenience you experienced with the payment and invoices. Rest assured, we will promptly send you the invoice and address the issue. We value your business and invite you to return for another enjoyable stay.

10/10 Excelente

Andrea Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio
Excelente servicio de todo el personal pero más de conserge Michel Maldonado, fue muy atento en todo momento y nos ayudó a todo lo que ocupado
Se hospedó 3 noches en septiembre de 2022
Respuesta de Corazon Cabo Resort and Spa , el 22 sept. 2022
Sra. Isabel, Muchas Gracias por compartir su Experiencia en estadía con Corazón Cabo Resort and Spa, nos encanta saber que sus vacaciones fueron Excelentes, esperamos a darles la bienvenida nuevamente.Para futuras reservaciones, nos puede contactar directamente a nuestros siguientes teléfonos : 624 143 9166 / 800 753 5069 le estaremos proporcionando promociones.

10/10 Excelente

jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place 😍😍😍 Paradise
Se hospedó 4 noches en julio de 2022
Respuesta de ETV, el 15 jul. 2022
Dear Jennifer, Thank you very much for taking the time to answer the survey. We look forward for your prompt return.

4/10 Malo

Grant

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
We booked a studio and were assigned a room (rm 6111) that wasn't worth the price. It was located below Baja Brewing and during the day it sounded like that were rolling barrels and dragging tables across the floor. At night the thump of the music or band went until 2am. Therefore, forget sleeping during the day or night. The door didn't have a security peep hole and the dead bolt didn't work. We had to ask for cooking utensils that should come with a studio .Towels wouldn't be replaced and had to be requested. DECAF coffee was the only coffee that was placed in the room so we were constantly requesting regular coffee. The room safe was not operational. A hair dryer had to be requested. Food and beverages on site were priced about double of the average price: A bottle of water was $6.50 yet only $1 for the same water 20 steps from the property. We paid for a resort and received Motel 6 accommodations. Apologies to Motel 6 for the reference because they do much better.
Se hospedó 7 noches en abril de 2024

6/10 Aceptable

Griselda

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The front desk staff at check in was rude and did not explain anything to us
Se hospedó 1 noche en abril de 2024
Respuesta de ETV, el 28 abr. 2024
Dear Griselda,Thank you for taking the time to share your feedback on Expedia. We genuinely appreciate your input, as it helps us understand areas where we can improve our service. We're sorry to hear about your experience with our front desk staff during check-in. We strive to provide exceptional service to all our guests, and it's disappointing to hear that we fell short of your expectations on this occasion.We would like to learn more about your experience so we can address any issues and ensure that all our guests receive the warm welcome and assistance they deserve. Please feel free to reach out to us directly with more details about your stay.We value your business and would love the opportunity to make things right. We hope to welcome you back soon for a more positive experience.

10/10 Excelente

robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms and views are great! Do expect heavy solicitation for 90 presentations which I’d recommend you do out the gate With heavy handed haggling for free excursions and multiple free nights stay. We got 2 free excursions and 3 night free stay for our time. The do respect your time and will hold true to their promise.
Se hospedó 2 noches en abril de 2024
Respuesta de ETV, el 28 abr. 2024
Dear Robert,Thank you for taking the time to share your experience on Expedia. We truly appreciate your feedback. We're delighted to hear that you enjoyed our rooms and views during your stay.We understand that the offers for presentations and free excursions may seem overwhelming at times, but we're glad to hear that you found value in them. Your satisfaction is our priority, and we aim to provide a memorable experience for all our guests.We look forward to welcoming you back soon and creating more wonderful memories together.

10/10 Excelente

Aphaymany Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was well maintained and clean. Service was great. We were able to hear our neighbors which was disturbing.
Se hospedó 4 noches en abril de 2024
Respuesta de ETV, el 22 abr. 2024
Dear Jason,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our well-maintained property and excellent service. However, we apologize for the inconvenience caused by the noise from your neighbors. We'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We hope to have the opportunity to welcome you back soon for a more enjoyable experience.

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Guillermo A, el 15 abr. 2024
Thank you for choosing us as your host in Cabo, we are happy to know you enjoy our Hotel.

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Ivon S, el 12 abr. 2024
Good Afternoon, Thank you for rating your stay, we are happy to know that you enjoy your stay.We hope to have you back in the near future,Kindly,

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
modern and great sculptures and tremendous views
Se hospedó 4 noches en abril de 2024
Respuesta de Ivon S, el 10 abr. 2024
Thank you for your review, we hope to have ou back in the near future.

10/10 Excelente

Onawa

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s our favorite hotel in cabo
Se hospedó 3 noches en abril de 2024
Respuesta de Ivon S, el 10 abr. 2024
Thank you for your review, we are thrilled to know this is your favorite Hotel in Cabo. We hope to have you back soon.

2/10 Terrible

Ivy Warren or Michael

Viaje en pareja
No le gustó: Servicio y personal y servicios
Great location, but stay elsewhere if possible! Staff held our luggage for 5 hours, would not check on our broken safe for two days, overall horrible experience with the stay, however the location and surrounding areas are amazing! Recommend staying elsewhere (next door a casa Dorada), but make a reservation at the Baja brewing or rooftop 360 located at the Corazon hotel for the views but not essential
Se hospedó 4 noches en abril de 2024
Respuesta de Ivon S, el 8 abr. 2024
Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with luggage handling and the delay in addressing the broken safe. We understand the importance of prompt and efficient service, and we regret that we fell short in meeting your expectations.We appreciate your acknowledgment of our great location and the surrounding areas. We'll certainly take your recommendation into consideration for improvements. Your insights are valuable to us, and we hope to have the opportunity to better serve you in the future.

10/10 Excelente

Mariam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Ivon S, el 8 abr. 2024
Thank you for choosing us as your host in Cabo, we are happy to know you enjoy our Hotel.

10/10 Excelente

Edward

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property and staff were great. Only negative is the sales pitch. They offer discounts and free breakfast to do the hour and a half tour, but it is hard to get away if you don’t want to buy in.
Se hospedó 4 noches en marzo de 2024
Respuesta de Ivon S, el 8 abr. 2024
Thank you for your review. We're delighted to hear that you had a great experience with our property and staff.We understand your concern regarding the sales pitch during the tour. While we aim to provide valuable information about our offerings, we apologize if the sales presentation felt overwhelming. Your feedback is important to us, and we'll take it into consideration to ensure a more balanced approach in the future.

10/10 Excelente

Steve Jesse, Oceanside

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and amazing views and the staff is incredible very friendly and professional..!
Se hospedó 3 noches en marzo de 2024
Respuesta de Ivon S., el 8 abr. 2024
Thank you for your positive comments, We hope to have you back in the near future.

4/10 Malo

Veronica

Se hospedó 3 noches en marzo de 2024
Respuesta de Ivon S, el 8 abr. 2024
Dear Ms Veronica, Thank you for taking the time to rate your stay, we are sorry to see that we did not meet your expectations We are open to hear any feedback you can give us to improve our service.Kindly,

8/10 Bueno

David, Newport Beach

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beach, pool and restaurant staff are friendly attentive and upbeat. Beach and pools are great, rooftop pool has impressive 360 degree views. I would give the hotel 5 stars if it wasn't for their front desk, check in, and ability to fix issues. My executive room with an ocean view was facing a busy corridor with virtually no privacy. Room wasn't ready at check in and did not text when ready. The rooms are spacious but 3 star quality.
Se hospedó 4 noches en marzo de 2024
Respuesta de ETV, el 18 mar. 2024
Dear David,Thank you for sharing your feedback with us. We truly appreciate your taking the time to let us know about your experience. We're delighted to hear that you enjoyed the friendliness and attentiveness of our beach, pool, and restaurant staff, as well as the stunning views from our rooftop pool.We sincerely apologize for any inconvenience you experienced with our front desk services and room allocation. Your comments are invaluable to us as we continuously strive to improve our guest experience. Rest assured, we will address these issues promptly to ensure that they are resolved for future guests.Once again, thank you for sharing your thoughts with us. We hope to have the pleasure of welcoming you back soon for an improved experience.

10/10 Excelente

Kishna Panton Andrew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent experience
Se hospedó 6 noches en marzo de 2024
Respuesta de ETV, el 17 mar. 2024
Dear Kishna,Thank you for sharing your feedback! We're thrilled to hear that you had an excellent experience.We truly appreciate your kind words and invite you to visit us again soon.

10/10 Excelente

Ava Lee

Se hospedó 4 noches en marzo de 2024
Respuesta de Ivon S, el 8 abr. 2024
Thank you for taking the time to rate your stay

10/10 Excelente

Marc Isaac

Se hospedó 4 noches en febrero de 2024
Respuesta de ETV, el 23 mar. 2024
Dear Marc Isaac,Thank you so much for taking the time to rate your experience with us.We look forward to your prompt return.

8/10 Bueno

Rochelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
On site it stated all inclusive! Drink nor food was included
Se hospedó 2 noches en febrero de 2024
Respuesta de ETV, el 21 feb. 2024
Dear Rochelle,Thank you for reaching out and sharing your feedback. We appreciate your input. After reviewing our website and the Expedia website, we couldn't locate any information suggesting an all-inclusive service. We apologize for any misunderstanding. We would love to learn more about where you found this information to ensure accuracy. Our sincere apologies for any inconvenience, and we invite you to return soon.

4/10 Malo

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Very loud property. If you like to drink and party, this place is for you.
Se hospedó 1 noche en enero de 2024
Respuesta de ETV, el 9 feb. 2024
Dear Melinda,Thank you for sharing your feedback. We appreciate your input and apologize if the noise level didn't meet your expectations. Our aim is to create a vibrant atmosphere, but we also value a comfortable experience for all guests. We'd love to learn more about your specific concerns to enhance our services. We invite you to return soon, and we'll ensure your next visit is more aligned with your preferences. Your satisfaction is our priority.

10/10 Excelente

LAURA

Se hospedó 1 noche en febrero de 2024
Respuesta de ETV, el 23 mar. 2024
Dear Laura,Thank you so much for taking the time to rate your experience with us.We look forward to your prompt return.

10/10 Excelente

Daniel B

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The Corazon is an elite property on Medano Beach. It and the other resorts are expensive and it’s too bad it cost so much to start at one of these places. Everyone was professional and courteous. I’d like to come back in the off season when it’s less expensive. It is definitely a first class location.
Se hospedó 1 noche en enero de 2024
Respuesta de ETV, el 5 feb. 2024
Dear Daniel B,Thank you so much for sharing your experience at The Corazon! We appreciate your kind words about our professional and courteous staff. We look forward to welcoming you back, and perhaps exploring the off-season rates for your next visit. Your satisfaction is our priority, and we hope to continue providing you with a first-class experience.

6/10 Aceptable

Steven

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 8 noches en enero de 2024
Respuesta de ETV, el 5 feb. 2024
Dear Steven,Thank you for rating your experience with us. Your feedback is valuable to us. We would love to hear more about your stay to enhance our services and ensure your next visit exceeds expectations. Please share your thoughts, and we look forward to welcoming you back soon.

10/10 Excelente

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved this hotel, from dining options to the views which they where breath taking. This hotel is very close to other restaurants and the Marina which there is a lot of activities.
Se hospedó 5 noches en enero de 2024
Respuesta de ETV, el 5 feb. 2024
Dear Laura,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our dining options and breathtaking views. It's fantastic that you found the proximity to other restaurants and the Marina convenient for activities. We truly appreciate your kind words and look forward to welcoming you back soon for another exceptional experience.

4/10 Malo

William, Pocatello

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Didn’t feel like a valued guest; From the start holding you in an area to wait on room while they schedule you for timeshare presentation. We did the presentation and did not become a member and really wasn’t treated great for a top scale resort. Food was expensive and drinks were crazy expensive to drink out of a plastic cup.
Se hospedó 7 noches en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear William,Thank you for taking the time to share your experience with us. I sincerely apologize for any inconvenience you encountered during your stay. Our goal is to make every guest feel valued, and I regret that we fell short in meeting your expectations. I appreciate your feedback regarding the membership presentation and the pricing of our amenities; it provides valuable insights for improvement. I assure you that your concerns will be addressed internally. We genuinely value your patronage and would be honored to have another opportunity to provide you with the exceptional service you deserve. Please consider returning, and we will do our utmost to make your next visit memorable.

8/10 Bueno

Monique

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location is great. Walking distance to many restaurants, shops and the marina. Room was clean and spacious. Pools heated, which was nice. Rooftop was amazing. I wish there was a microwave in the room and a mini refrigerator. They had a cooler, not a real refrigerator. They also need more pool lounge chairs. Overall, very nice hotel. I would stay again!
Se hospedó 5 noches en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear Monique,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed our convenient location, spacious rooms, and heated pools. Your suggestions regarding the room amenities and pool lounge chairs are duly noted and will be considered for future improvements. We apologize for any inconvenience caused. We appreciate your kind words and look forward to welcoming you back soon!

6/10 Aceptable

CHARLOTTE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The view of the room was NOT the same as what was on the website. Be very careful which kind of room you choose!
Respuesta de ETV, el 28 ene. 2024
Dear Charlotte,Thank you for sharing your feedback. We genuinely apologize for any inconvenience regarding the room view discrepancy. Your input is invaluable, and we assure you that we're addressing this matter to enhance our service. We appreciate your understanding and hope you give us another opportunity to exceed your expectations.

6/10 Aceptable

Yustina

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza
Given how highly rated the property was, I was quite disappointed with how dirty the room was - the floor was incredibly dusted and I found dead bugs in the sink! The amenities of the hotel were nice (I.e the rooftop bar) but after never being told about a minimum consumption when using the amenity we were surprised with that news after sitting by the pool. It is weird to me to charge hotel guests to use the pool at the hotel. The food at the rooftop was good, but Aleta’s food was not great, which was surprising considering this was the restaurant they advertised as the best at the hotel. The beach club had great beds, but was stacked on top of each other. There was good service at the beach though. Overall, I don’t think I would recommend a stay here, but there were some nice aspects.
Se hospedó 3 noches en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear Yustina,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Your comments are valuable, and we are committed to addressing them to enhance our guests' experience.Please know that your concerns about cleanliness and restaurant quality have been noted, and we will take immediate steps to rectify these matters. We value your input, and we invite you to give us another chance to exceed your expectations in the future. Your satisfaction is our priority.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel by the beach
Their customer service is excellent!! And the hotel is very conveniently located and with nice amenities/ services.
Se hospedó 2 noches en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our hospitality and found our services convenient. It's our goal to provide excellent customer service and a comfortable stay. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excelente

Maryeth

Se hospedó 4 noches en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear Maryeth,Thank you for choosing Corazon Cabo for your stay! We appreciate your trust in us. It was our pleasure to host you, and we look forward to welcoming you back soon.

8/10 Bueno

KELLY, San Diego

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Beautiful property and convenient location. The front desk staff wasn't great, nor communicative. We uograded at check in, and were told it would be about an hour until the room was ready and we would get a text to notify us. We waited an hour, no text, went to the front desk and then were told becuase we upgraded it would take longer. We waited another 45 minutes, I went back and then was told it was ready. They weren't friendly at all. The pool server was very kind, but the chips were stale, the salsa and quacamole were mid. Disappointing for sure. We wouldnt stay there again as much as we loved the location and the view!!
Se hospedó 1 noche en enero de 2024
Respuesta de ETV, el 28 ene. 2024
Dear Kelly,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay, especially with the front desk communication and the delay in room readiness. This falls short of the high standards we set for ourselves.We appreciate your kind words about the pool server, and we will address the issues raised about the food promptly. Your feedback is invaluable, and we assure you that necessary steps will be taken to improve the areas of concern.We genuinely hope you give us another chance to provide you with the exceptional service we strive for. Please consider returning, and we'll make sure your next stay exceeds expectations.

10/10 Excelente

Noel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de ETV, el 28 ene. 2024
Dear Noel,Thank you for choosing Corazon Cabo for your stay! We appreciate your trust in us. It was our pleasure to host you, and we look forward to welcoming you back soon.

4/10 Malo

Harvill

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Room had no hot water. Cold shower flooded bathroom.
Se hospedó 5 noches en diciembre de 2023
Respuesta de ETV, el 28 ene. 2024
Dear Harvill,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the lack of hot water in your room. Your comfort is our top priority, and we regret that we fell short during your stay. Please be assured that we are addressing this issue promptly to ensure it does not happen in the future. We appreciate your understanding and would be honored to welcome you back for a more positive experience.

2/10 Terrible

Reginald A

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Please beware that this property is a timeshare. They don't want to call it a timeshare but it's a club that operates just like a timeshare. They pretend as if they're showing you the amenities of the resort only to keep you in a room for 4 hours berating you and trying to pressure you into buying into their club even after you say NO multiple times. I booked it through Expedia and did not ask for that mistreatment. They should be ashamed of themselves for ruining people's vacations!!!
Se hospedó 6 noches en diciembre de 2023
Respuesta de ETV, el 28 ene. 2024
Dear Reginald A,Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you faced during your stay. We truly appreciate your feedback as it helps us improve our services.We regret to hear about the challenges you encountered and want to assure you that guest satisfaction is our top priority. Your concerns will be shared with our team to address and prevent such issues in the future.Your feedback is invaluable, and we hope for the opportunity to make amends and welcome you back for a more positive experience.Thank you again for bringing this to our attention, and we look forward to the possibility of serving you better in the future.

8/10 Bueno

Jeffrey, Los Angeles

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de ETV, el 28 ene. 2024
Dear Jeffrey,Thank you for choosing Corazon Cabo for your stay! We appreciate your trust in us. It was our pleasure to host you, and we look forward to welcoming you back soon.

10/10 Excelente

JASON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de ETV, el 23 dic. 2023
Dear Jason,It's wonderful to hear that you had an excellent experience. We look forward to welcoming you back soon for another memorable stay.

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en diciembre de 2023
Respuesta de ETV, el 22 dic. 2023
Estimada Cecilia,Muchas gracias por tu amable comentario. Nos complace saber que su experiencia fue excelente. Esperamos tenerle pronto de regreso.

8/10 Bueno

Marina

Se hospedó 3 noches en diciembre de 2023
Respuesta de ETV, el 22 dic. 2023
Dear Marina,We appreciate your feedback and are delighted to hear about your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back soon.

4/10 Malo

Marlen

Le gustó: Limpieza
No le gustó: Servicio y personal
Respuesta de ETV, el 9 feb. 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay. Your comments are invaluable to us, and we would appreciate the opportunity to learn more about your specific concerns to ensure a better experience in the future. We truly value your patronage and would love to welcome you back soon.

8/10 Bueno

Margaret

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location! Clean.
Se hospedó 3 noches en noviembre de 2023
Respuesta de ETV, el 16 dic. 2023
Dear Margaret,Thank you for sharing your feedback! We're delighted to hear you enjoyed our great location and found our place clean. Your satisfaction is our priority, and we invite you to return soon.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel beautiful views
Great hotel, friendly staff. Clean would stay again. Jazzy who worked at the front was amazing and took great care of us!
Se hospedó 3 noches en noviembre de 2023
Respuesta de ETV, el 16 dic. 2023
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that Jazzy made a positive impact on your experience – we'll be sure to pass along your compliments. We truly appreciate your feedback and look forward to welcoming you back soon!

10/10 Excelente

Neal

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff
Se hospedó 7 noches en noviembre de 2023
Respuesta de ETV, el 16 dic. 2023
Dear Neal,Thank you for sharing your feedback! We're delighted to hear you had a positive experience with our staff. Your kind words motivate us to continue delivering excellent guest service. We look forward to welcoming you back soon!

8/10 Bueno

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great here. Great location and very nice beach.
Se hospedó 7 noches en noviembre de 2023
Respuesta de ETV, el 26 nov. 2023
Dear Laura,Thank you for taking the time to share your experience! We're delighted to hear that you found our staff to be great and enjoyed the fantastic location along with the beautiful beach. We appreciate your kind words and look forward to welcoming you back soon.

8/10 Bueno

Alfonso

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2023
Respuesta de ETV, el 23 nov. 2023
Dear Alfonso,Thank you for sharing your feedback. We appreciate the time you took to rate your experience. We value your input and would love the opportunity to address your concerns for a better stay next time. Please consider sharing more details, and we look forward to welcoming you back soon.

8/10 Bueno

Susan Lynn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023
Respuesta de ETV, el 16 dic. 2023
Dear Susan Lynn,Thank you for reaching out! We appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back soon for another exceptional stay.

4/10 Malo

Marlen

Viaje en grupo
No le gustó: Servicio y personal y servicios
Unhappy with my stay at this property, room balcony wall between the neighbours was missing I called a few times for a room exchange it never got acknowledged once, water pressure was low and cold water only most the days. Fist day shower head poured muddy water, food was low quality it was very very noisy under Reno and construction from the beach to all the pool areas. It had a beautiful 360 roof top that was the only thing that I liked and was really unique, but even after spending $600 usd we were asked to leave earlier because the manager had approved for the servers to close early if it was slow even tho it closed later at midnight and we confirmed this before getting a table I do not recommend this resort and we will never go back, low end service and quality for 5star prices.
Se hospedó 1 noche en noviembre de 2023
Respuesta de ETV, el 19 nov. 2023
Dear Marlen,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We deeply regret that we fell short of your expectations. Your concerns regarding the room conditions, water pressure, and service are of utmost importance to us. We have taken note of your valuable feedback and are actively addressing these issues to enhance our guest experience. Despite the challenges, we're pleased to hear you enjoyed the 360 rooftop. We appreciate your understanding and would love the opportunity to welcome you back, ensuring a much-improved stay.

2/10 Terrible

Michel

Viaje en grupo
No le gustó: Servicios
This place is so bad, i do recommend it to anyone. Stuff members are terrible, bad communication and the place is terrible 😣 they steal your money
Se hospedó 3 noches en octubre de 2023
Respuesta de ETV, el 19 nov. 2023
Dear Michel,Thank you for taking the time to share your feedback with us. I sincerely apologize to hear about your disappointing experience at our resort. We strive to provide exceptional service, and I regret that we fell short of your expectations. Your concerns regarding the staff, communication, and overall experience are taken seriously, and we will address them internally to ensure improvements are made.We appreciate your honesty, as it allows us the opportunity to learn and grow. If there are specific details you'd like to share or discuss further, we value your patronage, and it is our hope that you would consider giving us another chance to provide you with the experience you deserve.Once again, thank you for bringing this to our attention, and we look forward to the possibility of welcoming you back to our resort with improved services.