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Opiniones de Villa del Arco Beach Resort & Spa Cabo San Lucas

4 out of 5
Villa del Arco Beach Resort & Spa Cabo San Lucas
Camino Viejo a San José Km. 0.5, Col. E, Cabo San Lucas, BCS

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 539 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1000 opiniones" "

9.2/10

Limpieza

8.6/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rita María del Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente propiedad todo muy bien
Se hospedó 4 noches en mayo de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 26 may. 2023
Estimada Rita María del Carmen,Gracias por brindarnos la oportunidad de hospedarlo en Villa del Arco y por tomarse el tiempo para compartir su experiencia con nosotros.Su calificación nos inspira a seguir haciendo posible la satisfacción de nuestros huéspedes.Será un honor para Villa del Arco tenerlo de regreso y brindarle nuestra más sincera hospitalidad en su próxima visita.Saludos cordiales,

8/10 Bueno

Ana G

Se hospedó 2 noches en diciembre de 2022
Respuesta de Dominique Richard General Manager Villa del Arco, el 21 dic. 2022
Dear Ana G,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El resort está increíble, la atención de todo el personal es excelente! Sin duda alguna regresaría!
Se hospedó 3 noches en septiembre de 2021
Respuesta de Dominique Richard General Manager Villa del Arco, el 27 sept. 2021
Estimado Sr. Daniel, Gracias por darnos la oportunidad de recibirle en Villa del Arco y por tomarse el tiempo de compartir su experiencia con nosotros. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales,

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal del hotel nos dio un upgrade de la habitación
Se hospedó 2 noches en julio de 2019
Respuesta de Luis Carlos Rombold General Manager Villa del Arco, el 7 dic. 2022
Dear Anonymous,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2019
Respuesta de Villa del Arco, el 1 abr. 2019
Thank you so much!!

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en noviembre de 2018
Respuesta de Luis Carlos Rombold, el 26 nov. 2018
Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards, Luis Carlos Rombold General Manager Villa del Arco Beach Resort & Spa

8/10 Bueno

Andrew, Monterrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel, instalaciones muy cómodas, accesibles y con limpieza.
Se hospedó 5 noches en noviembre de 2018
Respuesta de Luis Rombold, el 12 nov. 2018
Dear Mrs Pickett Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and Spa Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit Kind Regards, Luis Rombold General Manager Villa del Arco Beach Resort and Spa

8/10 Bueno

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buenos puntos y las cosas a mejorar....
Empezo con un problema, tipo de habitacion no disponible hasta el dia siguiente. La recepcion no fue la mas amable, recibimos internet gratis y 50 minutos de masage gratis para compensar, esto despues de llamar el supervisor responsable. Poco variedad en la comida excepto en el restaurant Neptuno que es excelente. No recibe toda la informacion al inicio, necesitas descubrir cosas por tu cuenta. Concepto "All inclusive" un poco particular, hay cosas Premium y necesitas firmar para todos consumos, comida y bebida. Esto no se hace en la cadena Iberostar, no hay sorpresas, el mismo para el bar de la habitacion donde pagas todo consumo.
Respuesta de Luis Carlos Rombold, General Manager, el 5 abr. 2018
Estimada Jean, Gracias por darnos la oportunidad de recibirle y por tomarse el tiempo de compartir su experiencia con nosotros. Es muy importante saber las áreas en las que necesitamos crecer. Lamentamos que ésto haya afectado su experiencia. Puede estar segura que sus comentarios serán tomados en consideración y actuaremos de manera oportuna para evitar que esto vuelva a ocurrir y podamos mejorar. Me complace saber que ha tenido una buena experiencia en general y que nuestro equipo ha hecho un gran trabajo cuidando con detalle su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales, Luis Carlos Rombold Gerente General

10/10 Excelente

Ana

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Excelente servicio
Excelentes habitaciones y Muy buen servicio
Respuesta de General Manager, el 24 feb. 2017
Estamos muy agradecidos por su excelente calificación! Mil gracias.

10/10 Excelente

brownsville, luiton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo excelente
Bastante grande y con todo lo que se puede ocupar hasta una licuadora en habitacion
Respuesta de Douglas Dodge, el 8 nov. 2016
Muchas gracias por haber contribuido con su opinión!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran servicio
Un muy buen servicio, nos trataron muy bien, las vistas expectaculares
Respuesta de Douglas Dodge, el 8 sept. 2016
Muchas gracias, apreciamos mucho sus comentarios y voluntad para contribuir.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Términos generales agradable, un poco más de limpieza
Respuesta de Douglas Dodge, el 11 ago. 2016
Gracias por su reseña.

8/10 Bueno

miyang, mexico D.F.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
mejor hotel de los cabos
exelente servicio!
Respuesta de General Manager, el 11 ago. 2016
Gracias miyang, muy amable!

10/10 Excelente

Christopher

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a beautiful property with kind and professional staff! Might be nice to slowly update the rooms and have complimentary more accessible with longer durations!
Se hospedó 4 noches en abril de 2024
Respuesta de Roberto Gómez, el 17 abr. 2024
Dear Christopher,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excelente

David

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Drinks were filled half way when I asked without ice Not right
Se hospedó 2 noches en febrero de 2024
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 5 abr. 2024
Dear David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Indiana

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at spa and restaurants were wonderful. The concierge services were a little frustrating. The property is very clean but starting to be a little run down. An elevator was being repaired. Location is amazing. Taxi service is readily available. Property feels very safe and security is tight.
Se hospedó 3 noches en marzo de 2024
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 27 mar. 2024
Dear Indiana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Bradley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was great. Love the new umbrellas and cushions
Se hospedó 5 noches en febrero de 2024
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 21 feb. 2024
Dear Bradley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Tara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always enjoy staying at Villa Del Arco. Friendly staff, clean and nice pools. Wonderful breakfast buffet
Se hospedó 7 noches en enero de 2024
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 30 ene. 2024
Dear Tara,Thank you for allowing us the opportunity of hosting you at the Villa del Arco Beach Resort & Spa and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Arco Beach Resort & Spa to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful room
Se hospedó 3 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 8 ene. 2024
Dear Diane,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

michael, mantoloking

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything at this hotel was fine .. We would stay there again.. . .
Se hospedó 7 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 8 ene. 2024
Dear Michael,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Aceptable

Wanxia

Le gustó: Limpieza
Se hospedó 5 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 dic. 2023
Dear Wanxia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excelente

Patrick

Se hospedó 3 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 dic. 2023
Dear PatrickThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Sirisha

Se hospedó 5 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 dic. 2023
Dear SirishaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 Terrible

Troy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay away from Villia de Arco
We had no water for two days of our stay free massage wae 24.00 many items on menu had no price Concierge was no help at all. Management would not offer anything for the 2 days of no water will not stay here again, stay away.!!! Spend your money elsewhere there is a lot of great resorts down here
Se hospedó 10 noches en diciembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 15 dic. 2023
Dear Troy,Thank you very much for your comment we apologize for the 5 hour water shut down to repair an urgent pipe burst affecting our entire property, this has now been resolved. We also thank you for your comments on the 24 charge for the spa promotion. in the promotion information it is clearly stated that tips and service charge are not included. Regards

8/10 Bueno

Nicholas Ryan, Sedro Woolley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en noviembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 8 dic. 2023
Dear Nicholas Ryan Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Alfredo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was well-maintained and very clean.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 8 dic. 2023
Dear Alfredo Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Doug

Se hospedó 4 noches en noviembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 dic. 2023
Dear Doug,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Jeanette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel has OUTSTANDING service!!!! Probably the best we’ve experienced in Cabo and we travel there at least 5 times a year. This was the first time at this resort and we absolutely loved it. Only complaint would be the shower. No pressure and a consistent scaulding hot to freezing cold. Other than that, we HIGHLY recommend!!!!!!
Se hospedó 7 noches en noviembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 30 nov. 2023
Dear JeanetteThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

John David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely excellent food. Very cooperative staff. First night, got no sleep due to the noise level. Guests should be aware, the rooms are NOT soundproofed in any way. Every noise is reverberated into the rooms and the doors are not soft close so they slam at all hours. But, pool fantastic.
Se hospedó 3 noches en octubre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 24 oct. 2023
Dear John David,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Kirsten

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
From the second we arrived it was beautiful! The woman (Leydey?) upgraded us to an room! The room and view was gorgeous!! The weather wasn’t perfect but everything else was! I highly recommend Villa Del Arco!!
Se hospedó 3 noches en octubre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 13 oct. 2023
Dear Kirsten, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this place. Go at least two times per year
Se hospedó 11 noches en septiembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 sept. 2023
Dear Crystal Smith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Susan Marie

Love this place. It's quiet and very safe. Staff is the best
Se hospedó 4 noches en septiembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 sept. 2023
Dear Susan Marie,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Nahomy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel restaurants staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 5 sept. 2023
Dear Nahomy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Douglas

Se hospedó 1 noche en agosto de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 12 sept. 2023
Dear Douglas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

6/10 Aceptable

Sukhraj

Le gustó: Limpieza y servicio y personal
Se hospedó 6 noches en julio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 7 ago. 2023
Dear Sukhraj, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

8/10 Bueno

Federico

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool
Se hospedó 3 noches en julio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 3 ago. 2023
Dear Federico,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Robert D, Valley Village

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en julio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 31 jul. 2023
Dear Robert D,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
2nd time staying there & it’s wonderful!
Se hospedó 4 noches en julio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 28 jul. 2023
Dear Kelly, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Bueno

Everardo Gutierrez

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the location of this property and that we had access to the property next door, Villa Del Palmar. We had a beautiful view. The drinks and food were a bit pricey but very good. The workers were very polite and attentive. If you charge items to your room make sure you check your charges every other day. We checked ours and noticed charges for breakfast, which we had breakfast included. They took if off after we complained. Also, we hated that we didn't have wifi. They say its included but it's not free. You have to pay ($20 for basic or $50 for faster wifi / per day). My husband complained about it and they said they were doing maintenance to it but afterwards my husband had wifi on his phone for one day (day before we left). As soon as you check in the concierge approach you about a "Welcome package" but its the information on getting cheaper activity packages with the catch of sitting through a timeshare presentation, which they tell you its 90 minutes but it ends up being longer depending if you show interest.
Se hospedó 4 noches en julio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 25 jul. 2023
Dear Everardo Gutierrez,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Aceptable

Micaela

Viaje familiar
Le gustó: Limpieza
Beautiful place, friendly and pleasant service.
Se hospedó 6 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 10 jul. 2023
Dear Micaela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Aceptable

Husnal Chirag

Viaje familiar
Le gustó: Servicio y personal
Staff was very friendly. We had a one bedroom suite which was roomy and comfortable with 2 kids. Food on the property was real expensive. That being said, the quality of most of the food we had was good. Better doing the all inclusive option as purchasing it at the properly was almost double the cost.
Se hospedó 6 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 5 jul. 2023
Dear guest, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excelente

Nicholas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is very clean and overlooks the water and lands end visible from the resort. Sharing the food options with Palmar was great and gave us a more options. The little market is convenient as we opted to forgo the AI as we were off property most mornings and afternoons. Rooms are comfortable with great views. Downtown is about a mile walk or a quick Uber/taxi ride.
Se hospedó 4 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 5 jul. 2023
Dear Nicholas,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent property, very clean
Se hospedó 3 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 3 jul. 2023
Dear Yvonne,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Rick, Rancho Palos Verdes

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place. Many dining choices.
Se hospedó 9 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 26 jun. 2023
Dear Rick,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Diana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Resort is beautiful. Steps away from the Beach. Excellent Staff. Definitely would Love to stay there again on my next visit.
Se hospedó 5 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 20 jun. 2023
Dear Diana,Thank you for providing us the opportunity of hosting you at Villa del Arco Beach Resort and SpaI am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay.Your comments inspire us to keep making our guests’ satisfaction possible.It will be an honor for Villa del Arco Beach Resort and Spa to have you back and offer you our sincere hospitality on your next visit.

2/10 Terrible

Findlay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This might be an issue that only I have run into, but when I was booking this stay I thought I was booking an all-inclusive stay. It was pretty frustrating when I got to the resort and found out that it was not an all-inclusive stay and I'd have to upgrade my room for a substantial amount. We had planned our vacation around being able to eat at the resort. I believe this is an issue with the listing more than the resort itself, the food and stay at the resort were nice. It was just very frustrating to find out we'd need to spend a lot more money when we thought we had booked the all-inclusive stay.
Se hospedó 6 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 21 jun. 2023
Dear Findlay, Thank you very much for your comments. As you mention in your comment you made your booking on the expedia platform as a european plan and not an all inclusive room booking this could be either by mistake or a booking engine error from expedia. The resort reserves the booking instructions we receive from expedia and in this case it is a room only booking, which we verified and confirmed with expedia during your check in.We understand that it is not a good experience to arrive and find out that you have made an error during your booking and have to pay for the all inclusive package upon arrival incurring additional fees . We are sorry to read that this has affected your holiday to the extent of rating our property, service and team members as terrible. We hope that your next stay will be more enjoyable.

6/10 Aceptable

Nikhil

Se hospedó 5 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 20 jun. 2023
Dear Nikhil,We appreciate the time you took to share your experience with us.We are very sorry that in your recent visit we didn't exceed your expectations. Can you please help us with your comments about your stay with us to take into consideration for improve our service and prevent a recurrence again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location, clean, friendly staff and a good mix of quiet and fun.
Se hospedó 3 noches en junio de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 12 jun. 2023
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 12 jun. 2023
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excelente

Sarcout

Se hospedó 3 noches en mayo de 2023
Respuesta de Dominique Richard, General Manager, Villa del Arco, el 24 jun. 2023
Dear Sarcout,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.Your rating inspires us to keep making our guests' satisfaction possible.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,