Thank you. We are so glad you were pleased with your stay. We are quite rural and we are lucky the internet is usually good here but during high season when there is extremely high demand it does impact the internet. Thankfully, it is a small part of the time.

Thank you for staying with us and for taking the time to provide a review. We really appreciate it when someone can tell us how we can improve their experience while staying at our hotel. We invite you to send us a message detailing conditions that caused you to rate us a 6 / 10. This gives us something we can work with to improve. We look forward to hearing from you. Thanks again for staying with us.

Catalina, the confusion was that you put 1 guest in your reservation and there were four of you. When we see a reservation land in our Amigos Room and there's only one person we upgrade you to a nicer room with a larger bed. Many people make mistakes when they select the room. In your case, you selected the room you wanted but you indicated there was only you and not the other 3 people with you. This is the information that we needed to correct. When you arrived at midnight, only the guard was at the hotel, reception was closed. So he called and woke the owner so that he could do the right thing for you. Additionally, he was a temporary guard covering the night off of the regular guard. He used the reservation of the other person because it indicated two people (which is closer to four) Thank you for you patience and understanding. Thank you so much for choosing to stay at our hotel.

Rosalina, thank you very much for your kind review and for taking the time to do it. We appreciate it very much. We are so happy you enjoyed your stay. We hope you can come back and stay with us again soon.

Thanks so much for staying with us and taking the time to let other people know about your experience. We appreciate your kind words. Hopefully, you can come stay with us again sometime.

Thank you for staying with us and for taking the time to write a review. We appreciate your feedback. We hope you can stay with us again sometime. Safe Travels Always

Thank you for staying with us and for taking the time to write a review. We have four routers throughout the property to help with connection but the strength or weakness of the signal coming to us in any given moment or day is outside of our control. Yes, you are right, we have memory foam overlays on top of mattresses. Many people prefer firmer beds so we have tried to provide the best of both worlds. We hope you slept well.

Fanny, we appreciate your feedback. We feel bad that you were so unhappy during your stay. We work hard to provide a clean, safe, and peaceful experience for our guest. We will certainly address these issues with the staff and hope you will find your next experience with us much improved.

We are delighted that your stay was a good experience. Yes, we are on a paved road. It does have it's pros and cons. Easy access, no jeeping required, everything isn't covered in dust, no ATV tours all day long, etc., is what we gain by not being on a dirt road. But the paved road is used by cows, horses, people, bicycles, motorcycles, cars, and delivery trucks. We even have a small "rush hour" but it quiets down to pure silence in the evening and night which we appreciate, too. You can even hear the waves crashing while sitting by the pool. We are so happy that you enjoyed everything else about our little spot in paradise. Thanks for staying with us and taking the time to write a review. We hope you will come and stay with us again.

We had a day when you were the only guest in the hotel so we did not set up breakfast and the owner offered to make you a plate of fruit, eggs, bread, etc. You declined but accepted some of her coffee. We did paint around the pool for one hour each day 6am-7am while you were here. The rest of the time the pool was available for use. It is an outside pool and when the breeze or wind is blowing it requires us to clean it out 3-5 times per day or more, which we do. There are times when there is a gust of wind that blows just as we are finishing and we could just circle around the pool 24 hours a day, which of course, isn't reasonable. We expend hours each day keeping the pool pleasant, clean, refreshing but it is an outside pool so there are times when there is a little organic debris in the pool. There are no employees here at 5am to talk to each other. There is only the guard and she is very considerate. You may have heard other guests talking at that time or people on the street on their way to work. Of course, if the conversation is loud we ask them to remember people are sleeping but we cannot control all conversations. The funny thing is that you left us and went and stayed in a hotel surrounded by bars with music to 2am and a neighborhood full of people, rooster, etc, and with construction nearby. It appeared that you arrived here discontent. We wish we could have satisfied your needs but we are glad you found somewhere else to stay where you could be happier.

Thank you so much for taking the time to give us a review and your comments. We are so happy you enjoyed Catalina Islands just off our shore. You are right, indeed it is a challenge to keep the pool cool in the tropical weather. I hope you still found it refreshing and nice that we have it. Please come stay with us again soon

We are sad to hear you were dissatisfied with the maintenance of the hygiene inside the room. We strive to meet our own high standards and yours. If you have a chance to contact us with more helpful details we would be very grateful, we want every single one of our customers to be happy with the cleanliness of our rooms and the premises. Thank you for taking the time to make this review. Hope your trip to Costa Rica was full of joyful moments.

Thank you for staying with us. We appreciate your feedback. We pride ourselves in our cleanliness. We use disinfectant to clean everything, every day. However, the water is very hard here and it is impossible to eliminate the mineral build-up completely. We do have the pool and the kids can squeal with glee but we also enforce a quiet time mid-evening to morning. We hope you didn't lose any sleep. We try very hard to keep it tranquil during those hours. Because of your feedback we will re-evaluate this. Thank you again for staying with us and we hope you will return.

Tony, thank you for taking the time to give us a review. We are so glad you stayed with us and that you were happy with your stay. We hope that you can come again. Safe Travels, Jodee

Ronnie, thank you for taking the time to write a review and, more importantly, for staying with us. Our beds have the usual CR firm mattresses but with an overlay of memory foam for comfort. I am so happy you enjoyed that because I think a good night sleep is really important, especially when traveling. The pool does attract families but we ask them to quiet down at 9pm. Usually they are getting ready to head for bed at that time anyway. I hope that the noise at the pool subsided for you at about that time. This hotel has a new owner for the last year and we have been working hard to improve, upgrade, and correct conditions at the hotel. I am happy that you enjoyed some of those improvements. I hope you will come back and stay with us again. Thanks again for taking the time to write a review and for staying with us.