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Opiniones de Hilton Cairo Zamalek Residences

4 out of 5
Hilton Cairo Zamalek Residences
21 Mohamed Mazher Street, Cairo

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 219 de 452 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 141 de 452 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 52 de 452 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 452 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 452 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ayesha

Se hospedó 1 noche en junio de 2023
Respuesta de Mai, el 3 jul. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

8/10 Bueno

kais

Se hospedó 3 noches en mayo de 2023
Respuesta de Mai , el 14 may. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

ROBERT

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio
Muy buena estadía en el hotel, tanto en la habitación como en los servicios de restaurante y room services.
Se hospedó 3 noches en marzo de 2023
Respuesta de Mai, el 23 mar. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

8/10 Bueno

Juan

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Me gusto La vista de la ciudad y del Río Nilo
Se hospedó 2 noches en diciembre de 2022
Respuesta de Mai, el 25 dic. 2022
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

FRANCISCO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es un hotel algo antiguo pero bien mantenido, en una zona con mucha seguridad donde hay muchas embajadas y delegaciones extranjeras. Desayuno, piscina y demás excelente.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Mai, el 25 dic. 2022
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Sergio

Se hospedó 1 noche en diciembre de 2022
Respuesta de Mai, el 25 dic. 2022
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Rafael Contreras

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal del hotel es otro nivel, de lo mejor mundialmente, he viajado mucho y todos, TODOS sin excepción te brindan un servicio fastuoso, los alrededores no son lo más bello, pero está bien ubicado.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Mai, el 21 nov. 2022
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

HECTOR MATAMOROS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las dudas fueron resueltas amablemente por su personal.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Mai, el 30 nov. 2021
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Roberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service
Se hospedó 3 noches en noviembre de 2021
Respuesta de Mai, el 10 nov. 2021
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

8/10 Bueno

Vivian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vista increíble
Muy Buena ubicación y la vista al Nilo preciosa!
Se hospedó 2 noches en octubre de 2017

8/10 Bueno

adriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
no esta cerca a restaurantes ni centro comerciales ademas la informacion que da la recepcion es muy deficiente no les importa el turista.
Se hospedó 2 noches en mayo de 2017
Respuesta de Medhat, el 4 jul. 2017
Dear Valued guest, Thank you for taking the time to rate and review our hotel and we are very sorry to hear about the inconvenience you faced during your stay, please accept our sincere apology and we promise to work hard on fixing the problem you have faced and meet your expectations next time you visit our hotel. Thank you

6/10 Aceptable

Ali

Le gustó: Limpieza y condiciones de la propiedad
Nice staff
Se hospedó 5 noches en abril de 2024
Respuesta de Magda Abu Al Soud , el 12 may. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future. Magda Abu Al Soud Marketing and Communications Manager

8/10 Bueno

Mouktar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Located in the quiet and safe neighbourhood of Zamalek, overlooking the river Nile. It was a clean and safe hotel. Although the property is in need of repairs, and although it was not necessarily one of the best Hiltons we have stayed in, the staff nonetheless did their best to address whatever issue came up during our stay. The assistant front desk manager (Ibrahim Ahmed Shaltoot) was particularly helpful and caring when we complained about a maintenance issue with the room and the slight injury my wife suffered. The only issue that might ne worth looking into, is the smell of smoke coming in through the air conditioning in a non smoking room, which was acute when the AC is above a certain temperature. Thank you to the following people for their hospitality: The checkin staff (Hazim), The restaurant staff (Mahmood, Hanen, Abanoud) and Hassan the room service manager. Will definitely consider staying here again.
Respuesta de Magda Abu Al Soud , el 9 may. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and let me assure you that the issue you have mentioned was taken seriously and corrective masseurs were addressed with the concerned. Thank you again for your invaluable feedback, which only helps us to do better. Looking forward to welcoming you back again soon to Hilton Cairo Zamalek Residences. Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Gordon David

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well placed in embassy row and close to excellent dining options
Se hospedó 5 noches en mayo de 2024
Respuesta de Magda Abu Al Soud , el 9 may. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future. Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Mosalam

Viaje en grupo, Viaje de negocios, Viaje en pareja, Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 2 noches en abril de 2024
Respuesta de Magda Abu Al Soud , el 9 may. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future. Magda Abu Al Soud Marketing and Communications Manager

6/10 Aceptable

E

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Considering it was a Hilton. It was a GREAT Disappointment. It was very outdated. The lobby was poorly lighted. When we arrived our rooms were not ready. We waited nearly 45 minutes. As well the package included breakfast. But, because we checked in “Early “ we were charged $17.00 per person for the Continental Breakfast Options. The food was not good. However the staff was amazing I would not recommend this hotel
Se hospedó 3 noches en abril de 2024
Respuesta de Magda Abu Al Soud , el 9 may. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and let me assure you that the issue you have mentioned was taken seriously and corrective masseurs were addressed with the concerned. Thank you again for your invaluable feedback, which only helps us to do better. Looking forward to welcoming you back again soon to Hilton Cairo Zamalek Residences. Magda Abu Al Soud Marketing and Communications Manager

8/10 Bueno

Natali

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
beautiful view of the city, nice pool, nice staff, but the hotel is a bit old
Se hospedó 7 noches en marzo de 2024
Respuesta de Magda Abu Al Soud , el 12 mar. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.I have also reviewed your other comments you have mentioned with our key ManagersMagda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

UPAMOK

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found the receptionist name is Husna, she is very polite and helps us a lot.
Se hospedó 3 noches en febrero de 2024
Respuesta de Magda Abu Al Soud , el 3 mar. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Muhammet Ali

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The best place for stay in cairo
Really it was excellent stay specially staffs Was great and hospitality I have special thanks to Mr Hazzem in Reception he did the best for all group.
Se hospedó 3 noches en febrero de 2024
Respuesta de Magda Abu Al Soud , el 19 feb. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

6/10 Aceptable

Daniel

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The location is good and safe. The hotel is in need of renovation - not just the public areas and the pool that is currently happening, but also the bedrooms , not as clean as it should be. The cotton bedding was worn out and not white anymore. I do not like the staff allowing people to smoke in eating area - even in egypt.
Se hospedó 2 noches en febrero de 2024
Respuesta de Magda Abu Al Soud , el 8 feb. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.I have also reviewed your other comments you have mentioned with our key ManagersMagda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Cary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Husana was extremely accommodating, professional and fun to be around. You are lucky to have her.
Se hospedó 1 noche en enero de 2024
Respuesta de Magda Abu Al Soud , el 23 ene. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

andrew

Se hospedó 2 noches en enero de 2024
Respuesta de Magda Abu Al Soud , el 31 ene. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

6/10 Aceptable

Clifton

Le gustó: Servicio y personal y condiciones de la propiedad
The staff of very friendly. I chose a room with the side Nile View. I was expecting to be able to sit outside and was disappointed. There are two electrical connections in the room, one in the bathroom and and the other one where you eat up the water for coffee. No USB or charging port connections for electronic devices. The breakfast was ok and they have a nice tea lounge to chill in.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Magda Abu Al Soud , el 9 ene. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.I have also reviewed your other comments you have mentioned with our key ManagersMagda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

F

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ich habe ein schöne zeit in zamalek hotel .das essen war lecker.zimmer sehr gut .was besonders ist an der Rezeption ist frau Husna .sie ist seht hilfsbereit und nett .ich bedanke mich bei dir Husna für alles.bis zum nächstes mal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Magda Abu Al Soud , el 9 ene. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Mamdouh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
a spécial thanks for all the personnels at the reception, they were Very kind to upgrade my wife and I to a nice suite with an amazing nile view , so thanks to Mr Amr, to Mr Hazem, to Miss Housn & to Miss Zeynab - Mamdouh El Tahawy & Nathalie Mathieu - El Tahawy
Se hospedó 4 noches en noviembre de 2023
Respuesta de Magda Abu Al Soud , el 8 ene. 2024
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Hussein, Lawrenceville

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location and view of the hotel is good.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Magda Abu Al Soud , el 27 dic. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Mohamed

Se hospedó 3 noches en diciembre de 2023
Respuesta de Magda Abu Al Soud , el 24 dic. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

2/10 Terrible

Daleen, Falls Church

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was disgusting and dirty! Even after requesting for it to be cleaned it was still dirty. Smelled horrible, sheets were dirty, I found hair in my bathroom tub, my sink was clogged.
Se hospedó 4 noches en octubre de 2023
Respuesta de Magda Wagih- Marketing Manager , el 5 dic. 2023
Dear Valued Guest,Greetings from Hilton Cairo Zamalek Residences.Thank you for taking the time and effort to write to us your feedback, which supports us in our pursuit for continuous improvement.Please accept our sincere apologies for the shortfall in service you experienced during your stay.This certainly does not reflect our accustomed standard of service, let me assure you that the issue you have mentioned was taken seriously and corrective masseurs were addressed with the concerned.Thank you again for your invaluable feedback, which only helps us to do better. Looking forward to welcoming you back again soon to Hilton Cairo Zamalek Residences to make it right.

10/10 Excelente

Christoph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wir hatten ein tolle Zeit im Hilton Zamalek. Der Service ist sehr gut, die Massagen absolut empfehlenswert. Es gibt zwei Restaurants, wobei wir nur das Terrassenrestaurant besuchten Das Essen dort war gut. Auch Salate waren gut verträglich!!. Das Frühstücksbuffet hat allerdings alle Erwartungen überrtroffen !! Gebäude und Mobiliar ist schon etwas in die Jahre gekommen, aber trotzdem gut und sauber. Die Umgebung wird durch viele Botschaften zum sicheren Ort-auch für allein reisende Frauen kein Problem. Wir kommen gerne wieder.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Magda Wagih- Marketing Manager , el 29 nov. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Nadja

Se hospedó 3 noches en noviembre de 2023
Respuesta de Magda Abu Al Soud , el 17 dic. 2023
Dear Valued Guest, Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Magda Abu Al Soud Marketing and Communications Manager

8/10 Bueno

Debra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast selection. Friendly staff excellent maid service she worked so hard and left little sweet touches
Se hospedó 4 noches en noviembre de 2023
Respuesta de Magda Abu Al Soud , el 27 nov. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.Magda Abu Al Soud Marketing and Communications Manager

10/10 Excelente

Minkyou

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
숙소 시설이 현대적이고, 직원들도 아주 친절하였습니다. 그리고, 조식 시설과 메뉴도 훌륭하였으며 수영장과 나일강의 View가 아주 좋았습니다.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Magda Wagih- Marketing Manager , el 29 nov. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Khalid, ottawa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All are good
Se hospedó 2 noches en noviembre de 2023
Respuesta de Magda Wagih- Marketing Manager , el 29 nov. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Terrel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Magda Wagih- Marketing Manager , el 5 nov. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The service was great !
Se hospedó 5 noches en octubre de 2023
Respuesta de Mai, el 29 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Marites

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff
Se hospedó 1 noche en agosto de 2023
Respuesta de Mai, el 26 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Ahmad

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Mai, el 26 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Laurence

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
From the greeting to checkout the staff here were amazing in all matters. They even encouraged trying Egyptian breakfast and discussed trying it at home.
Se hospedó 3 noches en octubre de 2023
Respuesta de Mai, el 23 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Ben

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything about the hotel was great
Se hospedó 2 noches en octubre de 2023
Respuesta de Mai, el 12 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

8/10 Bueno

Nicole, North Hollywood

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very nice, well kept and comfortable. The staff were friendly and went over the top to please.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Mai, el 4 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
I think I’ll give this place a 7 out of town. 10
I got a very rude attitude from the statf and the building looked old and it looks like it was breaking down. The room was nice but the room service and breakfast also was very ok.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mai, el 3 oct. 2023
Dear Valued Guest,Greetings from Hilton Cairo Zamalek Residences.Thank you for taking the time and effort to write to us your feedback, which supports us in our pursuit for continuous improvement.Please accept our sincere apologies for the shortfall in service you experienced during your stay.This certainly does not reflect our accustomed standard of service, let me assure you that the issues were taken seriously and corrective masseurs were addressed with the concerned.Thank you again for your invaluable feedback, which only helps us to do better. Looking forward to welcoming you back again soon to Hilton Cairo Zamalek Residences to make it right.

8/10 Bueno

Karl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mai, el 3 oct. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Lucy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful rooms, pool and dining area. Great staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mai, el 12 sept. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty good hotel. Every small thing is an extra charge though so keep that in mind.
Se hospedó 3 noches en julio de 2023
Respuesta de Mai, el 27 ago. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

2/10 Terrible

Sarah

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Mai, el 4 sept. 2023
Dear Valued Guest,Greetings from Hilton Cairo Zamalek Residences.Thank you for taking the time and effort to write to us your feedback, which supports us in our pursuit for continuous improvement.Please accept our sincere apologies for the shortfall in service you experienced during your stay.This certainly does not reflect our accustomed standard of service, let me assure you that the issues were taken seriously and corrective masseurs were addressed with the concerned.Thank you again for your invaluable feedback, which only helps us to do better. Looking forward to welcoming you back again soon to Hilton Cairo Zamalek Residences to make it right.

6/10 Aceptable

Mubarak

Le gustó: Limpieza
The area was amazing in heart of Zamalek , but I didn’t like the room because of old furniture. But overall I’ll give them 8 out of 10 .
Se hospedó 4 noches en agosto de 2023
Respuesta de Mai, el 14 ago. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. I have also reviewed your other comments with our key Managers. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Miguel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. With a fantastic view of the Nile. Quiet. Clean. In a charming part of Cairo, with many embassies nearby.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mai, el 9 ago. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

John

Le gustó: Limpieza y servicio y personal
Amazing staff, very nice hotel and facilities. The area is not particularly walkable (not sure much of Cairo is). One negative was room service on food. Had multiple ordering issues (everyone was nice about it at least).
Se hospedó 2 noches en julio de 2023
Respuesta de Mai, el 1 ago. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

michele

Le gustó: Servicio y personal y condiciones de la propiedad
Worth it
Se hospedó 3 noches en julio de 2023
Respuesta de Mai, el 24 jul. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.

10/10 Excelente

Kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel in safe district. Staff were all wonderful and very helpful.
Se hospedó 2 noches en mayo de 2023
Respuesta de Mai, el 4 jun. 2023
Dear Valued Guest, Thank you for rating and reviewing our hotel and for taking a moment to share your experience. Thank you once again for your feedback and I look forward to welcoming you once again at Hilton Cairo Zamalek in the soonest future.