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Opiniones de Royal Hotel Calgary, Trademark Collection by Wyndham

3 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 768 de 1421 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 417 de 1421 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 124 de 1421 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 61 de 1421 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1421 opiniones" "

9.0/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan carlos

Se hospedó 1 noche en junio de 2023
Respuesta de Guest services, el 20 jun. 2023
Dear Juan Carlos, Thank you kindly for choosing to book with us at Royal Hotel Calgary and taking the time to share a fantastic 10/10 review! We are so happy to hear that you enjoyed your experience and we hope to welcome you again soon. Yours in Hospitality, Payton

8/10 Bueno

Juan Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen hotel, pueden mejorar un poco el desayuno
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Services, el 9 jun. 2023
Dear Juan Carlos, Thank you for choosing to book with us at Royal Hotel Calgary and taking the time to share a lovely review about your experience. We appreciate your feedback and hope to welcome you again in the future!Yours in Hospitality, Payton

6/10 Aceptable

Camille

Viaje de negocios, Viaje en pareja, Viaje con mascota
Convenient location. Room was clean but no central heating, have to turn on heater unit (noisy). Cigarette disposal container was outside our room and the smoke was coming into our room through the heat/fan. Closet door broken, could not close.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Chelsea

Le gustó: Servicio y personal
Thumbs up
Se hospedó 2 noches en abril de 2024

4/10 Malo

Jinchung

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
I liked Royal Hotel before, but from now on I'm wondering I may come back to the hotel or not. Breakfast menu was not enough nor fresh. When I reserved the room, the total amount was $176.36, but later they charged $187.40. I called them and complained about that and they agreed it was overcharged, but still not refunded after 5 days and no answering
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a good stay with Wyndham. Excellent breakfast offered over several hours to meet all traveller’s needs. Location is convenient for airport or downtown. Close proximity to Hwy2. Staff were friendly and helpful. Room is spacious and comfortable.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Jun

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room condition is no good
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Vishnu

Nice 👍
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

GUANGJIE

Viaje de negocios
No le gustó: Servicio y personal
The chairs in the room are really uncomfortable; There might be something wrong with the bedding because I get itchy every night when I go to bed, but I’m fine during the day, so it’s probably not just because Calgary is dry; I stayed at the hotel for 9 nights and they only cleaned the room 3 times, which I could overlook, but unbelievably, they didn’t make the bed during two of those times.
Se hospedó 9 noches en abril de 2024

10/10 Excelente

Simarjeet, Winnipe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good seevice but washroom
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 9 abr. 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. Your feedback is most important for us to improve in the future.

4/10 Malo

Richard, Cranbrook

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The breakfast was good but the dining area isn’t large enough to accommodate when the hotel is busy. We stayed for 2 nights mid week and each morning we had to wait 20-25 mins in line to get a table. The hotel wouldn’t allow guests to sit in other areas or take food back to your room. There was also no hot water for showering. In the 2 days we stayed we couldn’t find a time in the day when there was hot water. So very cold quick showers. We called the front desk the first night and again on check out. It was very disappointing. They didn’t offer us a discount or anything in compensation. We probably won’t be staying at this hotel again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is our goal to provide exceptional service, and it seems we fell short in your case.We understand that waiting for breakfast can be frustrating, especially when you’re looking to start your day. We are actively working on improving our dining area’s capacity and exploring alternative solutions for busy periods.Regarding the hot water issue, please know that we take concerns like this very seriously. We are investigating the matter to ensure that it is resolved promptly and does not affect future stays.While we cannot undo the experience you had, we would like to extend a gesture of goodwill. Please contact our front desk, and we will discuss how we can make this right for you.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards

8/10 Bueno

Carole, Victoria

Viaje en pareja
Great hotel with "ok" breakfast . Staff were great and room with king was a good size . Would stay again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Front Desk, el 9 abr. 2024
Thank you for taking the time to share your review about your experience with us at Royal Hotel Calgary! We are pleased to hear your positive feedback from your stay with us, as well as areas we could improve upon in the future. We look forward to seeing you again!

6/10 Aceptable

Shelley

Viaje familiar
The beds were comfortable. The continental breakfast was terrible. Ive stayed in many hotels and this was the worst breakfast we ever had. The first morning they were out of everything and no bacon sausage or meat options. Who serves stuffing for breakfast. No juices etc...
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Shelley,Thank you for your review and for complimenting the comfort of our beds. We’re sorry to hear that our breakfast did not meet your expectations. We aim to provide a varied and satisfying breakfast to all our guests, and we regret that we missed the mark during your stay.We have taken note of your comments regarding the selection and availability of breakfast items such as meat and juices. The lack of such items was a mistake on our behalf as these items are always included in our usual breakfast items. Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back.Warm regards,

10/10 Excelente

LIANLONG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Helena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel and room was really clean! Having all hard floors in our room was a game changer for me, I will definitely book again for that reason!
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Helena,Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are delighted to hear that our commitment to cleanliness made such a positive impact on your stay. It’s wonderful to know that the hard floors in our rooms contributed to your comfort and overall experience.Thank you for choosing our hotel, and we eagerly anticipate your next visit!Warm regards,

2/10 Terrible

Blake

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cleaning staff stole stuff out of my room
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 9 abr. 2024
Hi Blake,We sincerely apologize the front desk was not able to track down your items after calling us, but immediately afterwards we had found your items and had them shipped back to you free of charge. We hope that this resolution changes your thoughts of our hotel.Thank you!

10/10 Excelente

Erica, Millerton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terrible

Jordan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Poorly managed business
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Oliver

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like this hotel and will check in again when going to Calgary
Se hospedó 6 noches en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Oliver,We are thrilled to hear that you had a wonderful experience at our hotel and are considering us for your future travels to Calgary. Your satisfaction is our highest reward, and we are delighted to have met your expectations.Thank you for your kind words and for taking the time to leave us a 5/5 review. We eagerly await your return and look forward to providing you with another exceptional stay.Warm regards,

8/10 Bueno

Aletha

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! Accommodating staff helped us enjoy our complimentary breakfast in the lounge as we had a small dog with us. Only downside was our incredibly noisy upstairs neighbours, but that’s not the hotels fault.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! also We wish that you could've felt comfortable to approach your concerns to our friendly front desk agents, as we would've rectified immediately with a new guestroom. We hope to welcome you again soon.

4/10 Malo

Vladyslav

Viaje familiar
No le gustó: Limpieza y servicios
Personally we would not stay at Royal again due to safety and how dirty the room was when we checked in
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Chad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Genevieve

Viaje en pareja
Le gustó: Servicios
Lit très confortable chambre propre belle vue sur les montagnes du 5ieme etage
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Merci d'avoir pris le temps de partager un commentaire incroyable sur votre expérience avec nous au Royal Hotel Calgary ! Nous sommes ravis d'entendre parler de votre agréable séjour. Nous sommes impatients de vous accueillir à nouveau dans le futur !

10/10 Excelente

Jonathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish there was a shuttle to and from airport. Decent breakfast in the morning. Very quiet.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Jonathan,Thank you for your excellent review and for sharing your thoughts with us. We’re pleased to hear that you enjoyed the peace and quiet of our hotel, as well as our breakfast offerings.We appreciate your suggestion regarding an airport shuttle service. We’re looking forward to your next stay, and we hope to make it even more convenient and enjoyable for you.Warm regards,

10/10 Excelente

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed many times and always had a great experience. Will be staying here again when we travel to Calgary.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Jennyline, Cold Lake

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant experience
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Sujin

Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

4/10 Malo

roger

Viaje de negocios, Viaje con mascota, Viaje familiar
No le gustó: Servicios
The room was very cold and the heater cycled all night and blew cool air on me. We stayed 3 nights and i was able to have one shower with hot water. I was told the system was being worked on the second night. it was not untiol the last morning (monday) was maintenance brought in to get it up and running. As a gas fitter and contractor I knew i was being sluffed off to save overtime fees and call in costs for parts at the supplier. No offer of offset was provided and avoidance to communicate was left for me to try and contact the catering manager! I was told dfthe catering manager was the general managers supervisor. This might explain a few things in itself.
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Agnes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast food was terrible quality
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Agnes,We are sorry to hear that our breakfast did not meet your expectations. Providing quality food is important to us, and we apologize that we did not deliver on this occasion.We hope you will give us another chance to provide you with a better breakfast experience during your next stay.Warm regards,

10/10 Excelente

Amritpal singh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great option at reasonable price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 5 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Bueno

Betty

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Every light switch in the room was dirty- other than that, the room was fine
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Betty,Thank you for your review and for bringing this to our attention. We apologize for the oversight regarding the cleanliness of the light switches in your room. We pride ourselves on maintaining the highest standards of cleanliness, and it’s clear we missed an important detail during your stay.We appreciate your positive comments about the rest of your room and are glad to hear that, overall, you had a fine stay.We hope to have the opportunity to host you again and provide a flawless experience.Warm regards,

10/10 Excelente

Beverley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk, el 5 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Erin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really clean and great value. Comfortable bed, room was a generous size, breakfast was quite good as well. Staff was very helpful. Will stay again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 5 mar. 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Excelente

Sydney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price it was a good room. Had full size mini fridge and microwave in the room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Bueno

Curtis

Viaje de negocios, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stay here at least once a month. The fact that that they have pet friendly rooms only charge $10 a night is our primary motivation.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Riley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay.
Respuesta de Front Desk, el 5 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terrible

Avery

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awful smell and took way too much effort to get a refund with how many things were wrong. There was an awful stench going through the floors and the floor of our rooms (multiple as we asked to change) were not cleaned. There were crumbs and rocks everywhere, and the paintings in the room were super creepy. Will not be coming back, even if you paid me to.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Crystal

Missing preferred TV channel so will not rebook. TLC was missing!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Chrystal,Thank you for taking the time to write this review to provide your feedback. We regret we did not have your preferred TV channel TLC in our cable package and will take this feedback into consideration. Warm Regards,

10/10 Excelente

Adrian

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Bueno

Liz

Viaje en pareja
Clean, pleasant rooms. Good mattress and pillows. Good breakfast
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for choosing to book with us at Royal Hotel Calgary and taking the time to share an amazing review! We are thrilled to hear your feedback, especially kind comments of our service and cleanliness standard, as our teams work so diligently.We look forward to welcoming you again in the future.

10/10 Excelente

Milena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really nice place. Good breakfast.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk, el 5 mar. 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Excelente

Reginald Kent

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Prompt service - friendly staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 19 mar. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

6/10 Aceptable

Timothy, lethbrigde

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The reason why we stay in a hotel is to feel like we are home. Not being nice to your customers makes a huge impact for those who are tired and exhausted person. There is NO COST on being KIND and POLITE.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Timothy,We are truly sorry to hear that your experience did not reflect the high standard of hospitality we strive to provide. Being welcoming and accommodating is at the heart of what we do, and it’s disappointing to learn that we fell short of making you feel at home.We hope to have another opportunity to host you and show you the true level of our commitment to our guests’ comfort and satisfaction.Warm regards,

8/10 Bueno

Curtis

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Curtis,Thank you for taking the time to share a positive review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay, if there are any areas we can improve upon feel free to let us know! We look forward to welcoming you again in the future!Warm Regards,

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you - good stay so far!
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 13 feb. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Excelente

Wendy

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 13 feb. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Bueno

MD Mahamud

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Dear Mahamud,Thank you for taking the time to share a positive review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay, if there are any areas we can improve upon, feel free to us know! We look forward to welcoming you again in the future!Warm Regards,

10/10 Excelente

Nancy

Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

6/10 Aceptable

christina

Was a decent properly but the soundproofing was terrible. You coukd hear everything
Se hospedó 2 noches en enero de 2024