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Opiniones de Hyatt Regency Cape Town

5 out of 5
Hyatt Regency Cape Town
BUITENGRACHT STREET, CAPE TOWN CITY, CENTRE, 126, Cape Town, Western Cape

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 275 de 504 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 166 de 504 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 504 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 504 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 504 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023
Respuesta de Eugene, el 24 jul. 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as these comments strive us to continue the good work.Kind RegardsEugene De Beer

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación es muy buena, pero a la vez está en una zona en la que no es muy seguro caminar de noche sin ser abordado por gente de la calle.
Se hospedó 3 noches en abril de 2019
Respuesta de Hilton, el 22 may. 2019
Good Day Thank you for taking the time to share your experience about your recent stay at our hotel.. I sincerely appreciate your feedback. I regret that parts of your stay were not up to your expectations. I hope to welcome you back to the Hilton Cape Town in the future. Kind regards, Ernst van Zutphen General Manager

10/10 Excelente

Faircityhotel, Johannesburgo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2018
Respuesta de Ernst van Zutphen, el 23 ene. 2019
Thank you for taking a moment to share your experience and rate your stay. I will be sure to share your wonderful review with the rest of the team.

8/10 Bueno

Guillermo Aldo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2018
Respuesta de Ernst van Zutphen, el 5 nov. 2018
Dear Guillermo Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Ernst van Zutphen General Manager

8/10 Bueno

Josefina, Lima

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
El servicio de limpieza de las habitaciones debe mejorar
Se hospedó 5 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Hilton Cape Town, el 21 may. 2016
Querido Carlos Gracias por tomar el tiempo para escribir acerca de su reciente estancia con nosotros. Su regeneración se valora y espero poder darle la bienvenida de nuevo a la ciudad de Cape Town. Con mis recuerdos personales , Marc O. Schumacher Gerente

10/10 Excelente

Trevious

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff and service was incredibly Great. Staff paid attention & carefully listened to guest to insure comfort away from home.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

emily

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So glad we stayed for 4 night at the Hyatt, it’s right next to Bo Kaap and just a street away from Breë St, the hub of dinning and bar. Our room was well appointed and spacious but what shone is the staff, they are welcoming, attentive and helpful in every way from our bellman to the concierge or restaurant and the host at the Hyatt club…we love them and they certainly made our stay very comfortable and enjoyable.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was lovely
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The best service I’ve received at a hotel in my life. Staff was beyond attentive and friendly.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Ahmed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Alhamd, CAIRO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Phenomenal property with a staff that went above and beyond to ensure a perfect family reunion. Could not recommend it more. Absolutely perfect!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Dr Bolarinwa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great customer service. Will return
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

GUNNAR HANS, VELLINGE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotell och övrigt är riktigt bara Ta en Uber vart ni än skall Mycket billigt
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Fahed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent choice
Excellent choice for family at the heart of cape town .
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Benoît

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Itamar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean, comfy , great view of table mountain and the staff was excellent.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Thea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Mark, Stratford

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If staying in Cape Town's City Centre, this is one of the top properties. The rooms are modern, comfortable, safe and immaculate. When I arrived, the hotel could not find my booking, which I made almost a year earlier. Fortunately they made every effort to sort the situation out. I found this property a helpful homebase, in visiting several downtown tourist sites including District Six and The National Gallery. It is near to many of the bus routes, which makes getting a ready a cinch. Lodging in the Bo-Kaap district was interesting too. Hearing call-to-prayer was an unexpected and pleasing sound. I stayed during NYE and the festivities roll right through the corner intersection. It was quite the party. My favourite feature of the hotel was the take away cafe/kiosk in the lobby. Great sandwiches, coffee and sweets and at a great price. My least favourite hotel feature was the pool area. It doubles as a bar with numerous guests smoking cigarettes and Hooka/Shisha. It's nauseating to an extreme. A peculiar mixture of clientele too. For my last Cape Town day, I've moved to Camp's Bay Village. It's down-market, but much more authentic and free of pretence. I recommend visitors mix it up, a couple days in the city centre and a few days at the beach. Value rating = medium.
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Esono

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful stay at a perfect location in the heart of Africa
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Eric, Los Angeles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was wonderful and very helpful. A special thank you to their concierge, Sedeeik. He was amazing with arranging personal tours for us and made my wife's birthday quite memorable. Thanks!!!
Se hospedó 7 noches en noviembre de 2023

10/10 Excelente

Yasin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Eugene, el 11 ago. 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experience, you had staying with usWe hope to see you again in the future.RegardsEugene

10/10 Excelente

Rob

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really helpful staff
Se hospedó 2 noches en julio de 2023
Respuesta de Eugene, el 26 jul. 2023
Good DayThank you so much for this amazing scoring. We are delighted that you enjoyed your stay with us. We look forward to hosting you again soon.Kind RegardsEugene

10/10 Excelente

George

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was helpful and made me feel welcomed. The breakfast buffet was great
Se hospedó 3 noches en julio de 2023
Respuesta de Eugene, el 6 jul. 2023
Good Day thank you for your review. We are delighted to hear that you enjoyed your stay with us. This motivates us to do even better. We hope to see you back soon. Have a great day. Hyatt Regency Cape Town.RegardsEugene

10/10 Excelente

Maja

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Service was amazing
Se hospedó 1 noche en abril de 2023
Respuesta de Eugene, el 3 jul. 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this comments strive us to continue the good work.Kind RegardsEugene De Beer

10/10 Excelente

Lisa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nadine at check in was an absolute Stella star ! Can’t thank her enough
Se hospedó 1 noche en junio de 2023
Respuesta de Eugene, el 5 jun. 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon. We will share with our teams as this scoring leaves us positive to continue the good work.Kind RegardsEugene De Beer

2/10 Terrible

Shun

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A hotel totally lack of hospitality. I paid humble amount of money to them but only to be provided with nothing but disappointment.
Se hospedó 1 noche en mayo de 2023
Respuesta de Eugene, el 26 may. 2023
Good Day Hope you very well and safeThank you for taking the time to complete the survey, if you can please provide us with some feedback, on how we can improve on our service and product and why we did not meet your expectations.RegardsEugene

2/10 Terrible

Shun

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Eugene, el 22 may. 2023
Good DayThank you so much for taking the time to complete the survey. We see that we did not meet your satisfaction during your stay, can you please give us some feedback on your stay so that we can better our service and product for the future. Kind RegardsEugene De Beer

10/10 Excelente

Jacob

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A wonderful experience!
Across the board, this was a 5-star experience. The incredible staff are attentive, friendly, and helpful. The room was clean, comfortable, and luxurious. Abubakr at the front desk was particularly helpful in pointing out coffee shops and fun places to visit.
Se hospedó 1 noche en mayo de 2023
Respuesta de Eugene, el 22 may. 2023
Good DayThank you so much for this great scoring and comments given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

10/10 Excelente

Caralee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Eugene, el 22 may. 2023
Good DayThank you so much for this great scoring given to our hotel on your visit to the Hyatt Regency Cape Town. We are delighted to receive such great scoring from you. We look forward to welcoming you back to our hotel again soon.Kind RegardsEugene De Beer

4/10 Malo

Claire

No le gustó: Servicios y condiciones de la propiedad
Very expensive, over sold, not 4 star. Gym, pool and sauna very disappointing.
Se hospedó 5 noches en abril de 2023
Respuesta de Eugene, el 25 abr. 2023
Good Day Thank you so much for your feedback, for us to improve on and we do apologize for the experience you hadWe'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us and we hope to see you again in the futureas we strive to grow and improve dailyRegardsEugene

8/10 Bueno

Everton

Se hospedó 5 noches en abril de 2023
Respuesta de Eugene, el 25 abr. 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating We hope to see you again in the futureRegardsEugene

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay and attentive staff
Second visit to Cape Town, wanted to stay near Bo Kaap, Kloof Street, Long Street, and near Table Mountain for hiking. A lot to do in the area, very electric, much more of a Cape Town experience than other more touristy areas. Breakfast buffet is pretty incredible. Staff extremely friendly. Nice pool
Se hospedó 3 noches en marzo de 2023
Respuesta de Eugene, el 4 abr. 2023
Good Day Hope you very wellThank you so must for the amazing review and scoringWe really appreciate this and will even make us do even betterHope to see you again in the futureRegardsEugene

8/10 Bueno

Michelle

Se hospedó 5 noches en marzo de 2023
Respuesta de Eugene, el 3 abr. 2023
Good DayThank you so much for your scoring. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 Excelente

Elizabeth A

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 10 noches en marzo de 2023
Respuesta de Eugene, el 17 abr. 2023
Good Day Hope you very well and safeWe're really grateful and appreciate you taking the time to share your rating and comments with us, And that you had a good experienceWe hope to see you again in the futureRegardsEugene

10/10 Excelente

Sharolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Treated Us Like Royalty
Our stay was amazing! From the time my family and I arrived, we felt well taken care of! All the staff especially the front desk, breakfast hostess, pool bar attender, Urchins waiter, and concierge provided 5 star service! We will definitely stay here again in the future.
Se hospedó 4 noches en marzo de 2023
Respuesta de Eugene, el 3 abr. 2023
Good DayThank you so much for your valued feedback and comments. We do appreciate these good comments and to share with the team. These good comments and scores make us even do better. We do hope to welcome you back to our hotel again in the near future.Warmest RegardsEugene

10/10 Excelente

Wezi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is amazing and the staff are so wonderful, friendly and just so helpful. Makes your stay really great
Se hospedó 4 noches en febrero de 2023
Respuesta de Eugene, el 17 mar. 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 Excelente

Nadiyah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hyatt is in a great location in Capetown
Se hospedó 4 noches en febrero de 2023
Respuesta de Eugene, el 17 mar. 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 6 noches en febrero de 2023
Respuesta de Eugene, el 3 mar. 2023
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
1. Kom en timme före incheckningstid - fått vänta 1,5 timme på incheckningen. 2. Dåligt organiserat frukost. 3. Farligt att gå ut på kvällen i området, så räkna med extra kostnader för uber/bolt/ taxi. Har förväntat mig mer av Hyatt.
Se hospedó 6 noches en febrero de 2023
Respuesta de Eugene, el 3 mar. 2023
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

10/10 Excelente

Allison

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff members at the hotel were incredibly friendly & helpful. We got to know quite a number of them & they took special care to remember things we liked & gave us great suggestions on things to do & places to go.
Se hospedó 7 noches en febrero de 2023
Respuesta de Eugene, el 3 mar. 2023
Dear Guest, thank you for taking the time to review your stay with us. We look forward to welcoming you back to the hotel soon. Have a great day. Hyatt Regency Cape Town.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Worst part of Cape Town trip
It was extremely terrible. I tried to call the reservation desk two days prior to checking in. No answer. Then upon checking in we were given a room with a bathroom that looked like it was made for a hospital room, not a 5 star hotel. There was no curtain and as a result the shower water soaked the whole bathroom floor which was a huge slipping hazard. The sink was a small hole in the wall. The bath gel, shampoo and conditioner came in very very small bottles. Barely enough for one person, let alone two. Which you pay more money for 2 ppl occupancy. The in room dining menu was no where to be found. In room fridge was empty except for 2 bottles of water. We had to call and ask for bedroom slippers and bathrobes. They said they do not provide this unless guest specifically requested it. They were also missing a hair dryer. I assume this should be standard in a 5 star hotel. But it was missing from the room. Calling down to concierge, in room dining and housekeeping was a nightmare. Absolutely no one answered. Only reception was answering their phones. And when talking to reception, their response was so slow. I ended up going down myself to order in room dining because even though they promised to get back to me, they didn't (i waited 30 minutes). Hotel promised to make it up to me, but poor communication between the hotel staff just ended up with confusion, more problems and almost renegging on what was previously promised to me. Extremely terrible hotel.
Se hospedó 3 noches en febrero de 2023
Respuesta de Eugene, el 3 mar. 2023
Dear Guest we are sorry to hear that your stay at the hotel was not what you expected. We have taken note of all your points raised and shared it with the relevant departments. Please let us know if there is anything else we can assist you with. Hyatt Regency Cape Town.

10/10 Excelente

Srdan

Se hospedó 1 noche en febrero de 2023
Respuesta de Eugene, el 17 mar. 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

8/10 Bueno

Joshua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 11 noches en febrero de 2023
Respuesta de Eugene, el 17 mar. 2023
Good Day Thank you so much for your positive feedback! We're glad to have you as our guest. We'll continue working hard to provide you with an excellent experience and serviceThanks for taking the time to write this review; it means a lot to us.RegardsEugene

2/10 Terrible

Jacobus

Se hospedó 1 noche en febrero de 2023
Respuesta de Eugene, el 18 feb. 2023
Good Day Hope you very well and safeThank you for the scoring can you please give us some feedback to improve our service.We hope to see you again in the futureRegardsEugene

8/10 Bueno

Thomas

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 16 noches en enero de 2023
Respuesta de Eugene, el 18 feb. 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2023
Respuesta de Eugene, el 18 feb. 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene

10/10 Excelente

Sandra

Se hospedó 4 noches en febrero de 2023
Respuesta de Eugene, el 18 feb. 2023
Good Day Hope you very well and safeThank you for the amazing review and sharing your experience with us.We hope to see you again in the futureRegardsEugene