Alberca al aire libre
Ver disponibilidad

Opiniones de Protea Hotel by Marriott Dorpshuis & Spa Stellenbosch

4 out of 5
Protea Hotel by Marriott Dorpshuis & Spa Stellenbosch
22 Dorp Street, Stellenbosch, Western Cape

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 19 de 54 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 21 de 54 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 54 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 54 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 54 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

6.8/10

Servicios

7.4/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice and quiet with helpful friendly staff
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

MASALA

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 5 noches en abril de 2023

10/10 Excelente

Marie

Se hospedó 1 noche en febrero de 2023

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly disappointing
The rooms are old, tired, badly designed and out of date. There were fishmoths in the bed. The spa services and sauna were out of service and the pool was not heated as advertised. There was no service by the pool and the hotel has no contingency to cope with the regular planned power outages that have been a part of love in South Africa for 14 years now. We couldn't even have toast with breakfast. You can find far better accommodation in Stellenbosch for much much cheaper.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Quinten

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very helpful staff and good value
Brilliant and very helpful staff following the disaster at another Stellenbosch Hotel
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Greg

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021

6/10 Aceptable

A

Viaje en grupo
Le gustó: Servicio y personal
A noisy hotel
It is noisy where ever you sleep in this hotel as it is next to 2 main roads. The traffic starts as early as 5am. The breakfast is also not up to standard as it used to be. The beds are however very comfortable and the rooms are good sizes.
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

SATraveller, Chicago, IL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a nice stay here. My only complaint was that the shower in my room didn’t drain properly. The shower floor also didn’t feel or look recently clean. The room and bed were great.
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2020

4/10 Malo

Petrus Johannes

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Disappointing Hotel Stay
The service was good and the staff seemed quite accommodating. The quality of the rooms were definitely below expected standard for a 4 star establishment. The mattress in particular was a disappointment as one could both hear and feel the mattress springs when on the bed. The room was very dusty, had no safe or luggage rack. The towels were ragged and of low thread count. As the previous two knights I stayed at a four star hotel and where the experience of quality was superb in comparison. Parking was also an issue. The bays were to small. The breakfast buffet was also below standard unfortunately. Items on the buffet were mis labeled and the majority of items had no label. Although the staff were great, I will surely not recommend this hotel.
Se hospedó 2 noches en diciembre de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff were lovely (including The Chef) but the property was run down (several items in the loft did not work) and levels of cleaning nit great. We were woken each day by staff walking past our windows and talking loudly.
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Irina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent for the price
Service was amazing, room was ok, nothing to write home about.
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Dion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2019

8/10 Bueno

eric

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Le charme de l ancien
L hôtel est un peu vétuste . Cela a du charme . La décoration est à l ancienne , rustique . Mais la literie et salle de beuverie sont à refaire tout en conservant la personnalité . Sourire , service et accueil parfait ! Petit déjeuner impeccable et copieux !
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely Hotel
Lovely stay for a quick one night stop-over, wish I could have stayed an extra day.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Marc

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Top Team, älteres Hotel
Das Hotel ist deutlich in die Jahre gekommen und könnte auf den neuesten Stand gebracht werden. Dafür ist das Personal super bemüht und hilfsbereit.
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2019

6/10 Aceptable

Volodymyr

Le gustó: Comodidad de las habitaciones
New year in Cape Town
Overall acceptable hotel with nice lobby, welcoming staff. Relatively good area. Unfortunately there were some issues, which spoil the impression. 1 Breakfast - fine, what I didn't like, once I asked on the 1 st of January to take some fruits to the room, since my daughter was still sleeping after New Year's Eve and could not wake up for breakfast they say there are strict rules not to take out anything. Just fine, but the rules should be strict at all points, next day we were checking out earlier, 6-30 am went for breakfast and it was not ready yet, even though they declared it starts at this time. So our departure was delayed due to late breakfast. Another point - water in the bathroom. Extremely difficult to adjust, either too hot or too cold. Otherwise OK. Reception staff is really helpful and smiling.
Se hospedó 4 noches en diciembre de 2018

8/10 Bueno

richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great hotel
i was only here for 1 night, but enjoyed the hotels facilities. it was a 10 minute walk to the center, and it was safe to walk at night. private parking.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kein Internet
Alled war gut. Service, Essen etc bis aufs Internet. Mehrere Personen konnten sich über Tage nicht ins WIFI Netzwerk einloggen. Wenn man auf das Wifi angewiesen ist, Hände weg von diesem Hotel.
Se hospedó 1 noche en noviembre de 2018

6/10 Aceptable

Charles

Overpriced
Hotel was rather dated but comfortable . Average service . Had to pay for wifi after free usage lasted about 5 minutes . For 115 pounds it was vastly overpriced for what is available in the area for half the price .
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Sivsankar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2018

8/10 Bueno

Jim, Tucson, AZ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was very good except the traffic noise on Friday and Saturday nights. The motorcycle noise went on until early morning and was very loud and annoying. The staff was outstanding and incredibly nice, helpful and welcoming. The breakfasts were very good too.
Se hospedó 3 noches en septiembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
unsatisfactory experience
Would not recommend under any circumstance. Upstairs "suite" looked like a recently repurposed attic that was dirty and not accommodating. Checked-in with three guests in the afternoon and was called around 8pm with the manager stating they would be charging us for another room if we stayed bc of our three person party. Went downstairs to discuss further and the manager was rude - not only to the several other customers also in the lobby complaining about their experience and the general lack of service, but also demeaning and belittling her own staff in an attempt to save face. We ended up booking 2 rooms at a nearby estate for nearly half the price that was far superior.
Se hospedó 1 noche en agosto de 2018
Respuesta de Gerty , el 25 ago. 2018
Dear Anonymous Thank you so much for your feedback. Can you urgently forward me your details or contact me directly to discuss your review. Kind Regards Gerty Munro General Manager

6/10 Aceptable

Cliente verificado

The hotel has a mix of rooms- some modern and comfortable and others outdated and in need of serious upgrades. The staff were very accommodatingoni though and did offer a free room upgrade and dinner to make up for the disappointing room(s) that I had initially been allocated. The aircon in the room didn't work properly, and the room servicing was not great.
Se hospedó 5 noches en mayo de 2018

10/10 Excelente

Colin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic! Great service
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place easy walk to centre of Stellenbosch
The duplex rooms are very nice, only issues are that the internet is metered and there is quite a bit of road noise.

10/10 Excelente

shelagh, San Francisci, California

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Close to lots of restaurants that can be walked ti
My daughter and I cane from California for my nephews wedding. When we initially booked the hotel it was for 3 days. We loved the hotel so much we ended up staying 2 more days. The rooms are big( I had a deluxe) with a huge bedroom loft upstairs. 2 bathrooms, plenty of space. The best part of our stay was the staff! They are all amazing. Nothing was too much and never a bad mood or look. They really are what I believe made our stay wonderful!! P.s. internet is not good... only complaint!!
Se hospedó 3 noches en marzo de 2018
Respuesta de Nuraan, el 1 jun. 2018
Good day Thank you so much for writing a review regarding your recent stay at Protea Hotel by Marriott Dorpshuis & Spa. We are delighted to read that you enjoyed your stay with us and look forward to welcome you back home whenever your travels brings you back to Stellenbosch.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
the staff were great! Very charming room. Will become our favorite go to hotel when in Stellenbosch.
Se hospedó 3 noches en enero de 2018
Respuesta de Trudy Munro Roberts, el 27 mar. 2018
Thank you so much for your positive feedback and thank for choosing Protea Hotel by Marriott Stellenbosch Dorpshuis & Spa as your preferred hotel for Stellenbosch visits. We look forward to welcome you back!

10/10 Excelente

Natasja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Skulle vara romantiskt
Väldigt kallt rum och det fanns ingen lösning på detta trots att vi påpekade detta. Var även ingen luftkonditionering i badrummet vilket kommer att ge mögel.
Se hospedó 2 noches en julio de 2017

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home away from home
Professional, friendly, and efficient
Se hospedó 3 noches en junio de 2017

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Ruheoase am Rande von Stellenbosch
Riesige Zimmer und sehr freundliches Personal.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable old hotel in a good position
Nice old hotel, I had a duplex room and it was very good, although the road was busy I could not hear the traffic and I was there for business and interviewing in the room was very good as the downstairs lounge provided a good atmosphere. Dorp Street has a number of good restaurants, bars and shops, you can safely walk into the middle of town in 15 minutes or so.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Redelijk hotel, te duur voor matige kwaliteit
Matig hotel, verouderd, ligging is goed, service matig , sauna meer gesloten dan open, zwembad is een badkuip, spa zaterdag en zondag totaal dicht. Late check out niet mogelijk of voor volledige dag kamer prijs extra, ontbijt redelijk. Kortom of prijs fors omlaag of kwaliteit fors ophoog. Dit is te matig

8/10 Bueno

Riaaz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Tai Jin, Seiul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Good!!
It was so nice!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stopover in Stellenbosch
On arrival we were given a great welcome by Samuel, who couldn't do enough for us - helping to park the car, carrying luggage, explaining about our room and the hotel. The hotel is well located, central to the town etc. Our only complaint was we found the double bed to be, for us, on the small side.

10/10 Excelente

Leon, Johannesburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay at Dorpshuis
It was a really pleasant visit, with friendly staff The hotel is walking distance from the middedorp area, with loads of galleries, bars and restaurants. I will highly recommend a stay there.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Andre, Cape Town

Le gustó: Servicio y personal
Noisy Location
This Hotel is situated on a very busy corner of Dorp Street and the R44 Main Road from Somerset West. Although it's centrally situated in Stellenbosch the traffic noise penetrates most of the rooms. I have requested a quiet room at the time of booking on the advise from other travellers on websites, not realising that it doesn't really exist. The room was very spacious with the bedroom above the sitting room. The bathroom has half walls and is therefore not very private. The parking space for vehicles in front of the hotel is very limited and works on a first come first served basis. We had to park at the back of the Hotel underneath the building and it is very difficult to get a car in down a ramp and through a narrow entrance. The breakfast was adequate and is what you expect from a 3* Hotel.

10/10 Excelente

Cheryl, Hillcrest, Durban

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay in Stellies
The double bed is too small. You should look at getting at least queen size. Otherwise our stay was very pleasant

6/10 Aceptable

Duncan, Johannesburg

Le gustó: Servicio y personal
ok
Hotel was ok. Not the best but not the worst.

10/10 Excelente

lee, miami, fl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great. The staff was accommodating and the room was lovely.

6/10 Aceptable

Peter, South Africa

Le gustó: Limpieza
Hotel was nice - room 4 where I stayed was between the road and the common dinning room so it was rather noisy. Other than that a nice little hotel