2/10
I’ll start with the positive: the location is unbeatable. Walking distance to capitola village, great path directly across the street along the river towards the beach, absolutely beautiful. The listing was advertised as a one bedroom, which it is not. They created a “bedroom” out of an alcove off the living room. This “bedroom” has curtains to create a separation of space, no wall/door so no real privacy. Our adult daughter ended up going to stay elsewhere because it was so small. The real issue we had though was that there was a foul sewage stench coming up from the kitchen drain making the kitchen completely unusable and seems like a health and safety concern. There was also a terrible ant infestation which again, made the kitchen unusable. The heater did not work. Piles of dog hair and crumbs on the floor from previous guests. When I wrote a message to the property management they were dismissive and unhelpful. I contacted vrbo and complained and they agreed with me that this all was unacceptable and refunded me their fees. I am still waiting to hear from the property management regarding compensation for the inconveniences. They did agree that they fell short and the property needs maintenance and cleaning. Steer clear of this place until they repair the plumbing problem and treat the ant infestation! Aside from these issues it seems like it could be a nice place. Just wish our concerns would have been taken seriously and addressed when we first reported them.
Nicky M.
Se hospedó 3 noches en junio de 2025