Dear Alberto, Thank you for taking the time to rate your stay at the Sheraton Carlsbad Resort & Spa. We are disappointed to learn that you weren't fully satisfied with your stay. We hope you were able to take full advantage of our amenities and convenient location. We look to improve continuously, and guest feedback is critical to learning where we need to focus our attention. Best Regards, Sheraton Carlsbad Resort & Spa Management

Dear Flora, Thank you for giving us a PERFECT Score Review and for recommending our hotel to other travelers. We are so glad to hear that you loved our hotel and had a pleasant time during your stay. We had a great time hosting you and would love to host you again on your next visit to the Carlsbad area. Thank you for staying with us. Kind Regards, Sheraton Carlsbad Resort & Spa Management

Dear Daniel, Thank you for the perfect rating and review! We are happy to hear you enjoyed your experience at The Sheraton. We look forward to welcoming you back again soon. Sincerely, The Sheraton Carlsbad

Hi Veronica, Thank you for taking the time to share with us about your positive experience during your recent stay with us. We are excited for your next visit in the near future. Warm Regards,

Thank you for your five star rating of the Sheraton Carlsbad Resort & Spa! We're glad you had a great stay and we hope you'll visit us again soon. Kind Regards, Elizabeth Guzman Marketing Coordinator

Thank you for sharing your review with us. I apologize you were not met with the five-star satisfaction we aim for. Hopefully we will be seeing you again in 2019 Thank you Davis Yanda Marketing Coordinator

Thank you for selecting our resort to meet your needs! I appreciate your feedback and will share it with our team!

I'm so terribly sorry that you were impacted by our implementation of new guest amenities. We had to do this to prepare for our conversion to a Westin, but it was completed in one day. Thank you for your patience!

Thank you Teresa! I am glad to hear our rooms and the rest of the resort were cleaned to your expectations!

Thanks! We hope you had fun at LEGOLAND and our Resort!

Gracias Paulo! Hasta la proxima!

Thanks Fernando! We look forward to having you back soon!

Dear Adrianna,Thank you for providing a review of Sheraton Carlsbad Resort & Spa. Your feedback regarding the outdated feel of the room and the malfunctioning lights is appreciated. Having a comfortable and well-maintained environment is an important aspect, and this will be reviewed by the appropriate teams. We look forward to you staying with us again.

Dear Melissa,Thank you for your kind words and highlighting our attention to cleanliness and the hospitality of our team. We're also thrilled you found our restaurant's location convenient and enjoyed our easily accessible pool. We can't wait to welcome you back to Sheraton Carlsbad Resort & Spa for another enjoyable visit.

Dear Diana,Thank you for choosing Sheraton Carlsbad Resort & Spa! We're glad our proximity to Legoland was ideal for your trip, and we invite you to stay with us again should you be back in the area.

Thank you for your great review and perfect rating! We are thrilled our fantastic location suited your needs well, and we appreciate you mentioning its proximity to Legoland. It was truly a pleasure having you here, and we hope you return soon.

Dear Yoko,Thank you for sharing your experience at Sheraton Carlsbad Resort & Spa! We're delighted you found our location convenient for visiting Legoland and enjoyed our pleasant accommodations. We look forward to welcoming you back for another delightful stay!

Dear Tresa,Thank you for choosing Sheraton Carlsbad Resort & Spa and for sharing your kind feedback. We are delighted you found so much to enjoy about your stay including our awesome staff, wonderful location, and great room and balcony. We look forward to welcoming you back for another great getaway.

Dear Jakob,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please feel free to reach out to us offline.

Dear Mayra,It's fantastic to hear you enjoyed your stay at Sheraton Carlsbad Resort & Spa, especially with our beautiful facilities and welcoming atmosphere. Jonny's friendly and helpful service at the front desk is exactly what we strive for, and we're thrilled he played a significant role in making your stay great. We look forward to welcoming you back for another memorable visit.

Dear Maricruz,Thank you so much for choosing to stay with us at Sheraton Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

Dear Jason,Thank you for being our guest and sharing your feedback. We are delighted to know you had an enjoyable stay at Sheraton Carlsbad Resort & Spa. Your feedback about the directions is also appreciated and will be reviewed internally. We hope to have the pleasure of welcoming you back again soon.

Dear Barry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant, and we appreciate your feedback about the pillows. Should you be in the area again, please come back to see us.

Dear Rita,It was a pleasure having you stay with us at Sheraton Carlsbad Resort & Spa. We are glad you enjoyed our beautiful views! Thanks for your review, and we cannot wait to see you again soon.

Dear Joanne,It was our pleasure to provide you with family-friendly accommodations. We're glad you felt welcome while you were here, and we look forward to seeing you again at Sheraton Carlsbad Resort & Spa!

Dear Reggie,Thank you for the lovely review of your recent stay at Sheraton Carlsbad Resort & Spa. It's wonderful to know that you enjoyed our hotel, the ease of parking, and our proximity to attractions. We would be delighted to host you again the next time you're in Carlsbad.

Dear Martin,Thanks so much for this stellar review of Sheraton Carlsbad Resort & Spa! We sincerely appreciate all your kind compliments. It was a pleasure to have you here, and we look forward to your next visit.

Dear Alyssa,Thank you for taking the time to review your recent experience. While we're pleased to find that you enjoyed your overall stay, we regret that our breakfast service fell short of expectations. Your feedback will be shared internally, and the necessary adjustments will be made promptly. It was a pleasure having you here, and we hope you return soon for an improved experience.

Dear Michelle,We are happy to know you liked our accommodations! Regarding our parking fee, we regret that you were unaware. This is noted under "Hotel Policies" on our page. Nevertheless, thank you for your feedback, and we hope you had a great trip overall.

It was a pleasure to host you at Sheraton Carlsbad Resort & Spa. Our team is always delighted when our guests take a moment to share their experiences! Thank you for the positive feedback, and we'll see you again soon.

Dear John,It brightens our day to know that you had a fantastic experience with us. Thank you so much for your kind words about our excellent amenities and family-friendly accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

Dear Karla,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for highlighting our tranquil atmosphere and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

Dear Lorraine, Thank you for your review. It was wonderful having you stay with us recently, and we appreciate you highlighting our family-friendly amenities and atmosphere. Please know that our resort fee includes beach loungers and towels, access to our fitness center, shuttle service, and internet access, among other things. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.