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Opiniones de Best Western Plus Rose City Suites

2.5 out of 5
Best Western Plus Rose City Suites
300 Prince Charles Drive, Welland, ON

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 536 de 918 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 292 de 918 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 63 de 918 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 918 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 918 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Francisco Jose

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel looks like brand new, very well maintained. The beds are great.
Se hospedó 1 noche en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 1 sept. 2023
Francisco Jose, Thank you for being our guest and taking the time to leave a review and rating about your experience. We value your feedback because we appreciate that you were our guest, and your comments help us ensure our team is working hard and doing a great job at keeping the hotel looking new. We hope you'll have the opportunity to travel this away again soon and stay with us again.

10/10 Excelente

Laura Leticia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente lugar
Se hospedó 5 noches en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 1 sept. 2023
LauraThank you for being our guest and taking the time to leave a review. We greatly appreciate knowing that thought we have an excellent place for your travels. We hope you'll stay with us again if you are visiting the area in the future.

10/10 Excelente

Paola

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Everything perfect, no phone signal in canada. Overall a beautiful experience
Se hospedó 4 noches en julio de 2019
Respuesta de i, el 7 ago. 2019
Dear Paola, Thank you for your review. We are pleased to hear that you enjoyed your stay. Have a wonderful day! Warmest regards, Anne Guillemette General Manager Best Western Plus Rose City Suites

10/10 Excelente

marco a

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Joel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We don't usually book Best Western but we booked this as it seemed an ideal quiet location to view the solar eclipse. As soon as we arrived we was impressed with the ample parking and the politeness of the staff when we booked in. When we opened the door to our room again the room was above our expectations, nice and large living room and kitchen area with a comfortable sofa. The bedroom had a decent bed and was comfortable but a little on the small size compared to our previous hotel. The hotel was very clean, everything looked tidy with no problems. As with all hotels the soundproofing wasn't great and we could hear upstairs having a bit of hows your father, which I guess, shows it was a fun hotel to be at!! we didn't try breakfast because we couldn't be bothered to get up early enough for it but has a look down there after 11 and it was all cleaned up already and you could see a DIY waffle maker. Happy with our stay, Thanks
Se hospedó 3 noches en abril de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 16 abr. 2024
JoelWe thank you for taking the opportunity to stay with Best Western and we're very happy to read that you were happy with that decision overall. We strive to offer all our guests a superior service experience from customer service, to breakfast to cleanliness. We thank you for staying with us and we hope we can see you again soon.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It met my needs.
Se hospedó 3 noches en abril de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 12 abr. 2024
Robert, Thank you for being our guest and taking the time to leave a rating and review about your stay. We're glad to know we met your needs, and we hope if you come back to this area again, that we can exceed your expectations.

10/10 Excelente

Michael

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Maryna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Like it all, except of heating, it was quite chilly in the bedroom.
Se hospedó 1 noche en marzo de 2024
Respuesta de Warmest Regards, Anne Guillemette, General, el 26 mar. 2024
MarynaThank you for being our guest and taking the time to leave a review about your stay. We appreciate your feedback and apologize you were not warm when in the bedroom area of the suite. If you choose to stay with us again, we do offer mini heaters if you find you are unable to get comfortable. Thank you for your feedback.

6/10 Aceptable

Smita

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
If you’re in the first or second floor, you can hear every single step from the people above you. Rooms were clean but quite dated
Se hospedó 1 noche en marzo de 2024
Respuesta de Warmest Regards, Anne Guillemette, General, el 26 mar. 2024
SmitaThank you for being our guest and taking the time to leave a review about your stay. We apologize you had some disturbances from other guests above you. Our team works very hard to keep the suites clean and in good condition and glad you noticed their hard work. We hope you will consider to stay with us again.

10/10 Excelente

Ivan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, this is a good hotel. The suites are competitively priced and offer a comfortable living space.
Se hospedó 5 noches en febrero de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 17 feb. 2024
IvanThank you for being our guest and taking the time to leave a review about your experience. We're glad you appreciated the comfort of your suite and hope you'll stay with us again soon.

10/10 Excelente

Tracey

Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent stay. NATHAN was so helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 13 feb. 2024
TraceyThank you for being our guest and taking the time to leave a rating and review about your stay. We're so pleased to know you had an excellent stay, and that our newest team member Nathan, was helpful to you. We hope you'll have the opportunity to stay again soon.

8/10 Bueno

Brian

Se hospedó 1 noche en febrero de 2024
Respuesta de Warmest Regards, Anne Guillemette, General, el 26 mar. 2024
BrianThank you for being our guest and taking the time to leave a rating about your stay. We strive to offer all our guests a wonderful experience, and your feedback shows we're almost there. We hope you'll consider to stay with us again.

8/10 Bueno

Pierre

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious and clean room
Se hospedó 1 noche en febrero de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 13 feb. 2024
PierreThank you for being our guest and taking the time to lave a review and rating about your stay. We value your feedback and will pass it along to our housekeeping department. We hope we can have you stay with us again soon.

10/10 Excelente

Randy, Cayuga

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a convenient location. It is quiet and very clean. The morning breakfast is complimentary and very good.
Se hospedó 1 noche en enero de 2024
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 31 ene. 2024
RandyThank you for being our guest and taking the time to leave a review and rating about your stay. We're so glad that you enjoyed the complimentary breakfast, and the hotel clean and conveniently located for your needs. We hope you'll choose Best Western Rose City the next time you are in the area.

10/10 Excelente

Anurag

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Warmest Regards, Anne Guillemette General Manager, el 31 ene. 2024
Anurag, Thank you for being our guest and taking the time to leave a rating about your stay. Your rating is very encouraging to us and we hope we can see you again soon.

8/10 Bueno

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed having the extra space of a suite to celebrate a late family Christmas. We liked the location for visiting Niagara Falls, St. Catherines and Niagara on the Lake. It was nice to have plates, glasses and cutlery for nights we wanted to eat in. We appreciated the daily cleaning service! Nice not to have to make beds on vacation! A little uncomfortable check in when we were told pets weren’t allowed and both our dogs were clearly wearing their service vests and leashes but the staff were very accommodating after that.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 9 ene. 2024
Thank you for taking the time to share about your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve your check in experience regarding the service animals, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Malo

Candice

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The hotel was ok. We stayed just one night and in the morning, we found a bedbug on the sofa bed where family members slept. I put it in a plastic bag to show the staff, and the lady at the front desk said they will “investigate because it’s usually brought in by guests” and she said that she’s not saying we brought it in, but why even say that to your guests. What was she implying?!! She didn’t even apologize or anything. The tiles in the bathroom had molds. And we were staying on the 2nd floor, we can hear the footsteps of the people staying in the room above us.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 6 ene. 2024
CandiceWe thank you for staying and apologize for the experience you had in the suite and upon check out. These situations are taken very seriously and investigated by the professionals. We appreciate your feedback and hope you will consider Best Western again in the future.

6/10 Aceptable

Dennis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
While the hotel is nice and it is clean I found the suite I was in to be a little on the small size, especially the bathroom , which was about 5 feet by 6 feet in size which made it very cramped. Also it had a kitchenette but no pots or pans so you could not use it. The living room area with the sofa bed was also on the small size as when you opened the sofa into a bed it took up the entire space. The breakfast which although it was included was mediocre at best. I paid $200 a night to stay here and I would say that is about $50 a night too much as there is no pool so there is nothing to do . I feel this hotel is not a very good example of a Best Western Plus so I will not be returning.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 1 ene. 2024
DennisThank you for being our guest. We apologize that your stay did not meet your expectations. As an all suite hotel, not all suites have pots and pans included in the suite, as some travelers do not require this. We do hope you'll consider staying again if traveling to the area in the future, and if you do, our suites with kitchens have pots and pans included. We appreciate your feedback

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All staff members are super friendly.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 1 ene. 2024
Dear GuestThank you for taking the time to leave a review about your stay. We pride ourselves in offering exceptional friendly service. We're so pleased you enjoyed your stay and we hope you'll stay with us on your next visit to the area.

10/10 Excelente

BRIAN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean quiet friendly staff
Se hospedó 3 noches en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 26 dic. 2023
BrianThank you for staying with us and taking the time to leave a rating and a review about your stay. We're pleased to know your found the staff friend, and the hotel quiet and clean. We hope you'll choose Best Western Plus Rose City Suites the next time you are in Welland.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed a number of times. Never an issue. Very reasonably priced.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 12 dic. 2023
Michael, Thank you for being our guest and taking the time after your stay to provide us with your feedback. We appreciate you as a repeat guest of ours. We are very pleased to know you find your stays have value and are problem free. We look forward to your next stay.

10/10 Excelente

Antoine Jr

Se hospedó 1 noche en diciembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 13 dic. 2023
AntoineThank you for staying with us and taking the time to share a rating about your experience. We appreciate so much that you let us and others know that how much you enjoyed your stay. We hope you'll come back and stay again soon.

10/10 Excelente

RIITTA

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 13 feb. 2024
RittaThank you for being our guest and taking the time to leave a rating about your stay. We're so glad you were very pleased and we look forward to the opportunity to have you stay with us again.

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was Super Clean, well maintained, comfortable, and updated. The Staff were EXCEPTIONAL!! Very friendly, social and really made me feel comfortable and at home while there. All of my requests were welcomed with a friendly and helpful response.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 6 dic. 2023
MattThank you for being our guest and taking the time to leave such an encouraging review for our team. Your feedback will be shared with our team to encourage them and remind us all how important great service really is to a guest stay and experience. We hope you'll have the opportunity to stay again.

8/10 Bueno

Kimberly

Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 26 dic. 2023
Kimberly, Thank you for staying with us and taking the time to leave a rating about your experience. We appreciate the feedback and hope you'll consider to stay with us again.

10/10 Excelente

Claire

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay! Very clean, comfy beds, friendly staff, good breakfast
Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 21 nov. 2023
Claire, Thank you for staying with us and taking the time to leave a review about your stay. We are so glad to read you had a great stay and found everything to your satisfaction. We hope you'll have the opportunity to stay with us again.

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 14 nov. 2023
DianaThank you for being our guest and taking the time to leave some feedback about your stay. We're so pleased to see that you enjoyed your stay. We strive to offer all guests a superior customer service experience, and your review validates our team's success in providing that to you. We hope you'll have the opportunity to come back and stay with us again.

10/10 Excelente

Annette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 14 nov. 2023
AnnetteThank you for being our guest and taking the time to leave some feedback about your stay. We're so pleased to see that you enjoyed your stay. We strive to offer all guests a superior customer service experience, and your review validates our team's success in providing that to you. We hope you'll have the opportunity to come back and stay with us again.

10/10 Excelente

Paula

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 14 nov. 2023
Paula Thank you for being our guest and taking the time to leave some feedback about your stay. We're so pleased to see that you enjoyed your stay. We strive to offer all guests a superior customer service experience, and your review validates our team's success in providing that to you. We hope you'll have the opportunity to come back and stay with us again.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 4 nov. 2023
Dear GuestThank you for staying with us and leaving such a positive rating about your experience. We value your feedback as it helps us ensure our team is delivering the superior experiences we want for our guests. We hope you'll have the opportunity to stay again.

10/10 Excelente

Kenneth, Wellington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 2 nov. 2023
KennethThank you for being our guest and taking the time to leave a raring about your stay. Your feedback confirms to us that our team delivered a superior customer service experience to you, and we are very happy to offer this kind of service to our guests. We hope you'll choose Best Western Rose City the next time you are in the area.

10/10 Excelente

Kenneth

Se hospedó 1 noche en octubre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 31 oct. 2023
KennethThank you for your recent stay and taking the time to leave a rating about your experience. We're so pleased with your affirmation that our team did provide you with the superior customer service we strive to offer all our guests. We hope you'll have the opportunity to stay again.

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Convenient to Welland area. Close to Niagara Falls (30 minutes). Good breakfast.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 17 oct. 2023
DavidThank you for staying with us and taking the time to leave a review about your experience. We are so glad our location was convenient for you and that you enjoyed the hot buffet breakfast. We look forward to welcoming you back if you are traveling again to Welland.

10/10 Excelente

Emmanuel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outstanding service
Se hospedó 1 noche en octubre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 7 oct. 2023
Emmanuel, Thank you for being our guest, and thank you for your brief but powerful review. This quick post will remind our team they are doing a great job, and delivering the superior experiences we want for our guests. We hope you'll have the opportunity to stay again.

8/10 Bueno

Sharon

Viaje en pareja
We were on the first floor and nice breakfast available. Thought the rooms were a little pricey but very nice and clean.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 3 oct. 2023
SharonThank you for staying with us and taking the time to leave a review about your stay. Your feedback helps us to evaluate the services you received and glad you enjoyed your suite and breakfast. We hope you will consider to stay with Best Western Rose City again if traveling this way in the future.

10/10 Excelente

Josh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 3 oct. 2023
Thank you for staying with us JoshWe greatly appreciate you taking the time to review your stay and let us know that it was a great experience for you. Your feedback helps us ensure our team is delivering the superior experience we want for you and other guests in the future. We hope you'll choose Best Western Plus Rose City Suites the next time you travel in this area.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 2 noches en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 12 sept. 2023
DavidThank you for staying with us and taking the time to let us know you greatly appreciated the hotel for your travels. We value your opinion as it helps us to evaluate if we are delivering the superior experiences we want for our guests. We hope you have the opportunity to stay again soon.

10/10 Excelente

Kelly

Se hospedó 1 noche en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 3 oct. 2023
KellyThank you for staying with us and taking the time to leave a review about your stay. Your feedback helps us to evaluate the services you received and our team will be very glad to know you enjoyed your stay. We hope you will consider to stay with Best Western Rose City again if traveling this way in the future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 7 sept. 2023
Dear Guest, Thank you for being our guest and taking the time to leave a review about your experience. We appreciate your rating. This helps us evaluate the service you received as our gest. We hope we can see you here again soon, thank you for choosing Best Western Plus Rose City Suites.

8/10 Bueno

Mohammad

Le gustó: Servicio y personal y condiciones de la propiedad
Good service
Se hospedó 1 noche en septiembre de 2023
Respuesta de Anne Guillemette, General Manager, el 7 sept. 2023
Mohammad, Thank you for being our guest and taking the time to leave a review about your experience. We're happy to know you had a good experience, with good service. We hope we can see you here again soon, thank you for choosing Best Western Plus Rose City Suites.

10/10 Excelente

Stacey

Se hospedó 1 noche en septiembre de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 3 oct. 2023
StaceyThank you for staying with us and taking the time to leave a review about your stay. Your feedback helps us to evaluate the services you received and glad you enjoyed your suite and breakfast. We hope you will consider to stay with Best Western Rose City again if traveling this way again.

10/10 Excelente

Jean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel room came exactly as advertised. Staff were friendly. Parking was easy and the location was perfect. Near the canal and not far from the main drag.
Se hospedó 3 noches en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 29 ago. 2023
JeanThank you for staying with us and taking the time to leave a review about your experience. We work hard to ensure our online image of the hotel is an accurate reflection of your on site experience. We're glad we were the right choice for you and we hope we can see you again soon.

2/10 Terrible

Edgar

Se hospedó 1 noche en agosto de 2023
Respuesta de Sincerely, Anne Guillemette, General Manager, el 14 sept. 2023
Edgar, We thank you for staying with us and apologize you did not enjoy your experience. We strive to provide exception customer service to each guest, and it appears that we have failed during your stay. We hope you will consider Best Western again in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable stay!
The hotel was very clean and about 30 min drive from Niagara Falls. Welland area is really quiet and nice. Check in clerk was amazing and gave us some tips where to park at the Falls. The room was very comfortable and spacious with a kitchenette. Other reviewers complaining about thin ceilings were spot on but we were lucky to get the room at 3rd floor and out upstairs guest didn’t come into their room until really late around 1 am. I asked for a 4th floor room but they were all booked. They did give us a corner room which was really quiet. Breakfast was decent with waffles and eggs etc. there was a small shopping plaza just 3-5 min walk and a Tim Horton nearby. Overall a pretty good stay and I may be staying there again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 17 ago. 2023
Dear Guest, Thank you for staying with us and taking the time to leave such a descriptive review about your stay. Your additional feedback helps us ensure our guests are receiving the exceptional service we want for them. We're glad you had a comfortable stay and great tips from our team members. We look forward to your next visit.

10/10 Excelente

Saja

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NA
Se hospedó 2 noches en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 1 sept. 2023
Saja,Thank you for being our guest and taking the time to leave a review. We appreciate your 5 star rating, it is very encouraging to our team's hard work. We hope you'll have the opportunity to stay again.

6/10 Aceptable

Vankham

Very nice
Se hospedó 3 noches en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 15 ago. 2023
Vankham, Thank you for staying with us and taking the time to leave a rating and a review about your stay. Your feedback helps us know if we are delivering the superior experiences we want for you and all our future guests. We hope you will consider staying with Best Western Plus Rose City Suites again.

2/10 Terrible

Milos

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found several earwigs crawling on our bedroom walls. Staff did nothing to address our issues.
Se hospedó 1 noche en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 15 ago. 2023
MilosWe apologize about the insects in your suite during your most recent stay with us. We understand how this can be unpleasant and apologize about our team members' response to your concern. We will review this issue with our Pest Control Company.

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all good
Se hospedó 3 noches en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 11 ago. 2023
KennethThank you for staying with us and taking the time to leave a rating about your stay. We value your feedback as it helps us ensure our team is delivering to our guests the superior experiences we strive for. We hope you'll have the opportunity to stay again.

6/10 Aceptable

Kemal, Windsor

Se hospedó 1 noche en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 29 ago. 2023
KemalThank you for staying with us and taking the time to leave a review about your stay. We appreciate your feedback that we have some improvements to make. We thank you for choosing Best Western Rose City Suites in Welland and hope you'll consider staying again.

10/10 Excelente

yan ping

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean , friendly frontdesk staff
Se hospedó 1 noche en agosto de 2023
Respuesta de Warmest Regards, Anne Guillemette, General Manager, el 8 ago. 2023
Yan PingThank you for staying with us and taking the time to leave a review and rating about your stay. We're so glad to know that you enjoyed your stay and found the hotel clean with friendly staff. We hope you'll have the opportunity to stay again.