At check-in, manager said no booking for me was done by Hotels.Com. She said this several times. And they was fully booked and could not help me. When I said I had answer from her telling their adress and who to ask for when checking-in she found room. But smaller than paid for. Should upgrade me next day. Next day, still no upgrade available. I gave up. Some of the staff, so very helpful and really tried their best to help. But management didn't care. Towels dirty. Very nice swimming pool. Close to central areas in Cebu. Very good view from rooms. Find another hotel, you may not get your prepaid room.