Exterior

Opiniones de La Quinta Inn by Wyndham Champaign

2.5 out of 5
La Quinta Inn by Wyndham Champaign
1900 Center Dr, Champaign, IL

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 290 de 1024 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 298 de 1024 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 194 de 1024 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 133 de 1024 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 109 de 1024 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marisol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En 5 días volví a hospedarme en este hotel y quedé gratamente sorprendida ya que la habitación que me asignaron estaba totalmente nueva, los muebles todavía con olor a madera, y todo súper nuevo, me encantó su precio y tiene cerca varios comercios y restaurantes
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Marisol,We are pleased to hear that you were pleasantly surprised by the new room assignment and enjoyed the fresh atmosphere. It's great to know that you found the location convenient and appreciated the nearby shops and restaurants. We look forward to providing you with another wonderful stay next time!

8/10 Bueno

Bruno

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
For an incoming uiuc student, the greatest feature is its proximity to big stores as walmart, target, marketplace that are uncommon in campustown. The bus service is great and there are close bus stops. The place is a little humid, and might activate dust allergies, but is clean overall. Staff is kind and personally helped me a lot.
Se hospedó 3 noches en agosto de 2023
Respuesta de Sophia CSR, el 23 ago. 2023
Hi Bruno,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bueno

Vanesa

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
For students, it is a great option. It's cheaper than hotels near campus but it has close bus stops, and is also close to shops that might be useful for early arrival (target, cvs, wallmart, marketplace shopping mall). Breakfast is fine. Not a lot of options, and food isn't delicious but isn't bad either. There's some humidity and strange smells sometimes, but the hotel feels clean overall.
Se hospedó 5 noches en agosto de 2023
Respuesta de Sophia CSR, el 20 ago. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bueno

Andrei

Viaje familiar
Le gustó: Limpieza y servicio y personal
A little bit old but Good located
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 22 jun. 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Mara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelent
Se hospedó 7 noches en junio de 2023
Respuesta de Sophia CSR, el 19 jun. 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Aceptable

Omar

Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 26 may. 2023
Hi Omar,We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

4/10 Malo

Norma

Se hospedó 2 noches en abril de 2023
Respuesta de Sophia CSR, el 17 may. 2023
Hi Norma,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excelente

Nayber

Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 10 may. 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excelente

Alma

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 16 abr. 2023
Hi Alma,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Enderson

Se hospedó 2 noches en febrero de 2023
Respuesta de Sophia CSR, el 9 mar. 2023
Hi Enderson,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Terrible

Jose

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
DO NOT STAY HERE. This hotel is disgusting, the hallways were dirty full of garbage, the bed was dirty with food remains and hair on the pillows. The sheets were stained, the hotel is neglected. We did not stay and they did not want to refund us.
Respuesta de Sophia CSR, el 5 ene. 2023
Hi Jose,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Hugo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en junio de 2022
Respuesta de Sophia CSR, el 15 jun. 2022
Hi Hugo, We are sad to see this 1- star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excelente

Cindy

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very nice and clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 15 may. 2024
Hi Cindy,I am pleased to hear that you found our hotel to be very nice and clean. Providing a comfortable and welcoming environment is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay.

6/10 Aceptable

Linden

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
No vending available Generally dirty
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 15 may. 2024
Hi Linden,Thank you for bringing these concerns to our attention. We apologize for the inconvenience caused by the lack of vending options and any cleanliness issues you encountered. Rest assured, we take your feedback seriously and will address these matters promptly to ensure a better experience for our guests in the future.

10/10 Excelente

RAHIM, DES PLAINES

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Rahim,Thank you for choosing to stay with us! We're pleased to hear that you found our place to be enjoyable. We appreciate your feedback and hope to welcome you back for another pleasant stay soon!

10/10 Excelente

Kelley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was kind and helpful and the breakfast was wonderful.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sophia CSR, el 13 may. 2024
Hi Kelley,I am delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings. Providing excellent service and delicious meals are priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay.

10/10 Excelente

Dale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 7 may. 2024
Hi Dale,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 Aceptable

Dave

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Older building remodeled on the cheap
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR, el 3 may. 2024
Hi Dave,We appreciate your feedback regarding our hotel's renovations. While we've worked hard to update our facilities, we understand that there may be areas for improvement. Your comments are valuable to us as we strive to provide the best possible experience for our guests.

2/10 Terrible

Maria

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 2 may. 2024
Hi Maria,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excelente

YOLANDA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I like was the room distance. I did not have to walk very far to get to my room, which was great.. only thing I did not like when I returned to the hotel. The parking lot near my room was filled, so I had to park on the other side of the building, which I later had to walk a long way to my room.
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 1 may. 2024
Dear Guest,I am glad to hear you appreciated the proximity of your room. We regret the inconvenience with parking. Your feedback helps us improve, and we'll work on ensuring better parking availability for our guests. Thank you for sharing your experience!

4/10 Malo

Justin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noisy, chargers stolen. Room service not completed
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 27 abr. 2024
Hi Justin,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

10/10 Excelente

Maheshwari

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 27 abr. 2024
Hi Maheshwari,Your recognition of our efforts fills us with gratitude and motivates us to continually strive for excellence. We're thrilled that your experience with us met your expectations, and we eagerly anticipate the pleasure of hosting you once more in the near future.

6/10 Aceptable

Jamesha

Viaje familiar
Le gustó: Limpieza
Check in was fast and easy the room was clean. But left to get food and came back and my room keys were deactivated and was unsure why. Never got a reason but only took a minute to activate again then everything was good. Slept good and options for the free breakfast were nice and appreciated
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 abr. 2024
Hi Jamesha,We are glad to hear that your check-in was smooth, and that you found your room clean and comfortable. We apologize for the inconvenience with your room keys being deactivated and appreciate your patience as we resolved the issue promptly. It's great to know you had a restful sleep and enjoyed our breakfast options. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay!

10/10 Excelente

Lael, Chicago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 21 abr. 2024
Hi Lael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Bueno

Morgan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 19 abr. 2024
Hi Morgan,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excelente

Yuxuan

Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 7 may. 2024
Dear Guest,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

4/10 Malo

Ruta

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hallways stained and dirty Bathtub dirty and moldy
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 18 abr. 2024
Hi Ruta,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fine
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Thomas,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

6/10 Aceptable

Dorota

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Dorota,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Samuel

Viaje en pareja
Le gustó: Limpieza y servicio y personal
For the amount of money I spent for one night, I thought the property was ok at best. The breakfast.... just don't have words....
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Samuel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Aceptable

MaryJo

No le gustó: Limpieza
Pile of dirty linens under the side entrance staircase E for 24 hours. Bathroom towels that were once white were so overused they were grey and dingy. Bathroom floor corners were dirty and disgusting.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Dear Guest,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 Bueno

Rochelle, MADISON

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Was under construction
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 11 abr. 2024
Hi Rochelle,Thank you for your rating. We appreciate your understanding regarding the construction work underway during your stay. We're working hard to improve our facilities, and we hope to provide an even better experience for you in the future.

10/10 Excelente

Ray

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 11 abr. 2024
Hi Ray,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Malo

Paulo

Viaje familiar
Le gustó: Limpieza y servicio y personal
The 2 star hotels are simple, do to need to be shabby. The hotel still under construction. Materials are everywhere. Our room was brand new, with an awful paint smell and splashed plaster/paint in the cortines.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 10 abr. 2024
Hi Paulo,Your feedback is important, and we regret falling short of your expectations. We are addressing these issues to ensure a more pleasant experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a better stay.

6/10 Aceptable

Mark, Columbia

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 11 abr. 2024
Hi Mark,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Aceptable

Jhaniz

Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 29 abr. 2024
Hi Jhaniz,Thank you for your feedback and rating. We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.

4/10 Malo

Lynn

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Loud talking outside the room in early morning, 2:30am construction type noise inside the building.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 9 abr. 2024
Hi Lynn,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements.

8/10 Bueno

Carol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We appreciated the service. The room was beautiful. The hotel is undergoing remodeling/construction. The breakfast was so-so.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 9 abr. 2024
Hi Carol,Thank you for your feedback. We are glad to hear that you appreciated our service and found the room beautiful despite the ongoing construction. We apologize if the breakfast didn't meet your expectations, and we will surely forward your valuable feedback to our team for improvements. Hope to welcome you back for an even better experience.

2/10 Terrible

Martha, Elk Grove Village

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 8 abr. 2024
Hi Martha,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excelente

Yomi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is cool with friendly staff.
Se hospedó 5 noches en abril de 2024
Respuesta de Sophia CSR, el 8 abr. 2024
Hi Yomi,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and the rooms are beautiful!
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 4 abr. 2024
Hi Jeffrey,It brings us immense joy to learn that our hotel's location resonated with you and that you found our rooms to be truly captivating in their beauty. Your appreciation for our offerings motivates us to continue delivering exceptional experiences.

8/10 Bueno

Mary

Viaje en pareja
Good breakfast. Everything was good except for restroom in lobby area. That was very worn and grubby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 1 abr. 2024
Hi Mary,I am delighted to hear that you enjoyed our breakfast and that your overall experience was positive. However, we apologize for the condition of the restroom in the lobby area. Your feedback is valuable, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future.

8/10 Bueno

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ns
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 30 mar. 2024
Hi Lisa,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

10/10 Excelente

Tara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We needed a place to stay for a college visit to UIUC. This was an excellent choice. The hotel is being remodeled and we were in a recently remodeled room. It was impeccably clean. There are hallways under construction which affects some of the walking connections but it wasn't too bad to get around. The fitness room was closed due to construction, so I went to a nearby Planet Fitness but it was my own membership. The breakfast was good. A combo of hot and cold food. They had eggs, sausage, biscuits & gravy, fresh fruit, cereal, coffee, and yogurt. The staff were helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 27 mar. 2024
Hi Tara,We sincerely appreciate your patronage and your thoughtful appraisal of our establishment. We are delighted to have met your expectations and are committed to maintaining the high standards that have contributed to your positive experiences with us. We eagerly anticipate the opportunity to serve you again.

10/10 Excelente

Marcie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just needed a place to sleep for one night when passing through town. Our room had been recently renovated, so it was very clean and comfortable. Didn’t have time for a full breakfast but there were grab-and-go options worked for us. We would stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 26 mar. 2024
Hi Marcie,It's great to hear that our recently renovated room provided a clean and comfortable experience for your one-night stay. Our grab-and-go breakfast options were convenient for you, and we're pleased that you would choose to stay with us again. Thank you for your positive feedback!

6/10 Aceptable

Shaloo

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
The price was good. However, the rooms and the lobby smelled of cleaning chemicals and bathroom area in the room smelled dusty.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 27 mar. 2024
Hi Shaloo,Appreciate your feedback regarding the pricing and apologize for any inconvenience caused by the odor of cleaning chemicals in the rooms and lobby. We will address this issue promptly to ensure a more pleasant and comfortable experience for our guests.

10/10 Excelente

Xinying

Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 8 abr. 2024
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Malo

Jayne

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
The staff was very nice and service was good. The room appeared to be clean (except for the bathroom - there was mildew in the tub), but the hall carpets were filthy. There appeared to be some kind of construction going on in the building, and there were a lot of mechanical noises in the morning. Kids were running up and down the halls until about 10:30 pm. I realize that hotel staff can't help that, but nothing about the room's design or quality of materials used did anything to alleviate any of the noise from the hallway. On top of that, there was parking right outside of the window close to the building, so we could hear people getting into and out of cars, cars starting, and see bright headlights directly into the room. Again, staff was great, but we got no sleep and I couldn't recommend anyone stay here.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 18 mar. 2024
Hi Jayne,I am glad to hear that you found our staff very nice and appreciated our service. However, we apologize for the issues you encountered during your stay, including the cleanliness of the bathroom and the noise disruptions from both construction and other guests. Your feedback is valuable to us, and we will take steps to address these issues to ensure a better experience for our guests in the future.

2/10 Terrible

Becky

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booked property due to family emergency - outdoor area full of trash, door leading into building that required key to unlock always propped open, randome people wandering around hallways and sitting on stairs, hallways dirty, only housekeeping completed in 3 night stay was new towels, breakfast fruit had mold, and front desk staff - especially morning staff - very argumentative and unhelpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sophia CSR, el 16 mar. 2024
Hi Becky,We apologize for the inconvenience and dissatisfaction you experienced during your stay. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Aceptable

Lin

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 16 mar. 2024
Hi Lin,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.