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Opiniones de Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

3.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 494 de 951 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 283 de 951 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 91 de 951 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 951 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 951 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel en las afueras
Buen hotel pero muy lejos del centro. tétrico por la noche
Respuesta de GM, el 14 nov. 2015
Dear Traveler, Thank you for the comments, and I'm glad you could give us the 4 star rating even though we were farther from the downtown than you wanted.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
vacaciones
Excelente
Respuesta de GM, el 28 nov. 2015
Dear Anonimo, Glad you had a great vacation and an excellent stay while you were with us. We look forward to seeing you again.

10/10 Excelente

Sharon

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the indoor pool.
Se hospedó 2 noches en abril de 2024
Respuesta de Hope C., GM, el 30 abr. 2024
Sharon, Thank you so much for giving us a 5 out of 5. We are so happy you enjoyed your stay with us and hope that you will come back again in the near future.

6/10 Aceptable

Monique

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Never received my deposit back and it was raining inside the window of my suite also flooded the air unit out
Se hospedó 1 noche en abril de 2024
Respuesta de Hope C., GM, el 25 abr. 2024
Thank you staying with us. Please come back again.

8/10 Bueno

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not a bad property, but appears to be located in an older industrial transitional area.
Se hospedó 1 noche en abril de 2024
Respuesta de Hope C., GM, el 25 abr. 2024
Paul, The South Charleston Middle School is located across the street along with 2 churches on the corner. We hope that you will come back again soon.

10/10 Excelente

Brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was excellent!
Se hospedó 1 noche en abril de 2024
Respuesta de Hope C., GM, el 25 abr. 2024
Brenda, Thank you so much for the compliment on our team. I will share with them.

2/10 Terrible

Aiden

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didn’t get my refund that I rightfully asked back for. Mistakenly bought a night in the hotel on accident, with hotel protection and haven’t been givin no response back about it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Susan, el 1 abr. 2024
I am sorry you had an issue with protection. There was nothing on the reservation indicating we were to proceed any differently than always. This was a prepaid reservation. I have never heard of this protection. It may be something Expedia offers and issues.

10/10 Excelente

Viktor

Clean | good Service
Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
Viktor, Thank you for staying with. We hope that you will come back soon.

10/10 Excelente

edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in, clean room and comfortable bed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
Edward, So glad you got a good night sleep. We are looking forward to seeing you again.

4/10 Malo

Matthew

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No really an attractive building, room, dimly lit at night. Dingy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
Matthew, Thank you for staying with us. It sounds like you came in back the back door. I am very sorry you did not enjoy your stay with us. My team works very hard to try and meet our guests needs. Please give us another opportunity to stay with us again.

8/10 Bueno

Amy

Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 25 abr. 2024
Amy, Please come back so we can earn a 5 out of 5. Thank you so much for staying with us. Please come back soon.

10/10 Excelente

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
Courtney, So glad you enjoyed your stay. Come back soon!

10/10 Excelente

Gina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice . We liked pool area
Se hospedó 1 noche en marzo de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
Gina, Great Score! We are very happy you enjoyed your stay. Please come back again.

8/10 Bueno

James

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice facility
Se hospedó 1 noche en febrero de 2024
Respuesta de Hope C., GM, el 4 abr. 2024
James, Thank you so much for staying with us and appreciate your business and look foward to seeing you again.

10/10 Excelente

Ellen K

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
*
Se hospedó 1 noche en febrero de 2024
Respuesta de Hope C., GM, el 16 feb. 2024
Ellen, it is so good to hear that your got a good nights sleep. Please come back.

10/10 Excelente

donna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Work trip
In town for a move. Our room and breakfast was wonderful.
Se hospedó 1 noche en enero de 2024
Respuesta de Hope C., GM, el 16 feb. 2024
Donna, we are so happy you had a successful work trip and hope to see you again soon.

10/10 Excelente

Travis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend family trip
Weekend family trip! We went on a family weekend family trip from NC ! Pool and employees was great!
Se hospedó 1 noche en enero de 2024
Respuesta de Hope C., GM, el 29 ene. 2024
Travis, thank you so much for giving us a 10 out of 10. We are so happy you enjoyed your stay and hope that you come back again soon.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Hope C., GM, el 29 ene. 2024
I am very sorry you had a terrible experience.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hope C., GM, el 16 feb. 2024
David, we are so glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hope C., GM, el 16 feb. 2024
Thank you and come back again soon.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hope C., GM, el 16 feb. 2024
Jennifer, thank you so much for giving us a 10 out 10. We appreciate your business and hope that you will come back very soon.

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Andres

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We needed a hotel and everyone was sold out but them. The hotel was so nice and clean. We really enjoyed our stay.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Christopher

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always reliable
Room was clean (but a dated), bed super comfortable and food (dinner and breakfast buffet) perfect for the road warrior.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Kevin

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Watch what room they give you.
We have been staying at this hotel 2 to 4 times a year for the past 8 years with no complaints. This time we were put in a room 515 right behind and adjacent to the elevators. If you could imagine a generator intermittently starting and stopping inside your room all night long. We are now sleep deprived facing a 11 hour journey. This room should be converted into storage. The front desk clerk acknowledged that the room is noisy.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Emmet

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of the best highway stops you could find! Fair price, clean, dog friendly, and kind staff.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Hannah

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and very family friendly. The staff was so kind and helpful. My kids especially loved the pool and all the other fun amenities they had to offer. Will definitely consider this hotel in my future travels through Charleston!
Se hospedó 1 noche en agosto de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Hannah, Thank you so much for staying with us and hope that you will stay with us again in the near future.

10/10 Excelente

Diann

Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Diann, WOW 10 out of 10 thank you so much for giving us a great score. My team works so hard for these scores. Please come back soon.

10/10 Excelente

Jennifer

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Jennifer, thank you for staying with us. Please come back soon. We would love to have you.

8/10 Bueno

Dawn

Viaje familiar con niños
Le gustó: Condiciones de la propiedad
Pet friendly
Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Dawn, Thank you for staying with us. We hope that your enjoyed your stay with your pet and will come back soon.

10/10 Excelente

Danielle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great friendly staff. Bar on site with great drinks. Awesome indoor pool.
Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Danielle, thank you so much for giving us a 5 out of 5. We appreciate your business and hope that you will come back soon.

2/10 Terrible

Lesley

Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Lesley, I am so sorry we disappointed you. I hope that you will come back and give us another chance to make you happy.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would stop here again
Great room for a quick stop. The hotel was packed. We booked a 2 queen but were given a king suite with no warning. They gave us a roll away bed at no charge for the inconvenience. Staff was very helpful, we were just tired and ready for bed as we stopped at midnight. Floors and walls needed some cleaning. Beds were clean, but noisy when you turned over. Overall, minor issues. We would stay here again.
Se hospedó 1 noche en julio de 2023
Respuesta de Hope C., GM, el 6 jul. 2023
Thank you so much for staying with us. We appreciate your business. If you remember your Suite number please let me know. I have tried to figure it out so I can change the bed frame/box springs and clean the walls. Thank you again please come back.

10/10 Excelente

Clyde

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Hope C., GM, el 6 jul. 2023
Thank you so much for giving us 5 out of 5. Please come back soon.

10/10 Excelente

Ray

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My only complaint is there was no Menu in the rooms or list of TV channels. Staff was great. Loved Misty the bartender.
Se hospedó 2 noches en junio de 2023
Respuesta de Hope C., GM, el 6 jul. 2023
Ray thank you so much for staying with us. Our menu in the restaurant is ever changing because of supply chain issues and costs changing weekly. I will look at the brand standard on bringing back the channel selection guide. Thank you again and please come back.

2/10 Terrible

Lorraine

Se hospedó 1 noche en junio de 2023
Respuesta de Hope C., GM, el 7 ago. 2023
Lorraine, I am very sorry that we did not meet your expectations. Please forgive us.

10/10 Excelente

allen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Hope C., GM, el 6 jul. 2023
Allen, thank you so much for giving us 10 out of 10. We are so glad you enjoyed your stay with us and hope that you will come back soon.

4/10 Malo

stacey

No le gustó: Limpieza
Awful ant believe the price for this dump
Se hospedó 1 noche en mayo de 2023
Respuesta de Hope C., GM, el 1 jun. 2023
Stacey, I am very sorry that ants were in your room. We have shampooed the carpet and deep cleaned the room you were in so that ants will not be attracted to crumbs or drink spills. I am very excited to tell you that our renovation is slated for the end of the year and it will be beautiful. Right until this happens we strive on cleanliness and giving great service. I hope that you will reconsider and stay with us again.

10/10 Excelente

Sheree

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was very well maintained. The hotel had a restaurant and pool. The staff were so polite and helpful. I would definitely stay here again.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hope C., GM, el 1 jun. 2023
Sheree, Thank you so much for your kind remarks about our team and property. Please come back soon.

10/10 Excelente

Carolyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My new go to hotel in Charleston
Wonderful,! Desk clerk super friendly, room super clean and food and service in cafe very good. Pool and hot tub a plus for weary travelers!
Se hospedó 1 noche en abril de 2023
Respuesta de Hope C., GM, el 1 jun. 2023
Carolyn, WOW, 10 out 10! Thank you so much. Please come back soon.

6/10 Aceptable

Sangkae, Fort Mill

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Pretty sure if we didn’t run into the drainage issue from our first room, the experience would have been very pleasant. The second room was nice but located right beside the elevator which was absurdly loud. We decided to cancel our second night right away since we were told the hotel was at capacity. It was nobody’s fault because the maintenance guy did try to fix the sink but the problem was beyond his ability. I would recommend the stay since it’s a pet friendly hotel, however, stay away from the elevator.
Se hospedó 2 noches en abril de 2023
Respuesta de Hope C., GM, el 18 abr. 2023
Sangkae,I am so very sorry that your room had a drainage issue. We work hard to not let things like this happen to our guests. I hope that you will give us another opportunity to show you this is not the norm. Thank you for choosing us and please come back.

8/10 Bueno

Scott

Se hospedó 2 noches en abril de 2023
Respuesta de Hope C., GM, el 1 jun. 2023
Scott, thank you very much for staying with us. Please come back so we can earn a perfect score from you.

4/10 Malo

andrew

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very dirty property. Looks like they have not vacuumed the hall ways in a year. Room smelled and was dated
Se hospedó 1 noche en abril de 2023
Respuesta de Hope C., GM, el 18 abr. 2023
Andrew, Thank you very much for staying with us. We do vacuum daily but sometimes when we have call offs it really shows. I hope that you will give us another chance to show you that this is not the norm. Please come back.