We sincerely thank Frederick for taking the time to write this review and wish to apologize for any unmet expectations he experienced. Our poolside/ bar and restaurant are normally open to guests but were closed for a few days due to staff coming down with the flu. Unfortunately, we did have a difficult time during the week of his visit. We did experience an unexpected problem with a newly installed hot water system serving the rooming area where he stayed for 2 nights. This was explained to other guests and should have been explained to Frederick. We apologize for this oversight. Our water temperature is always above 78 degrees, so even our cold showers are not very cold:)). The hotel is situated on the 4 mile long white sandy Pinneys Beach, just 10 minutes walk from the Four Seasons-Nevis and all rooms are within a minute's walk to the beach. However our sea-view units were occupied by other guests during Frederick's visit and some were in fact closed for repairs which have now been completed. We therefore invite Frederick to return for a free 2-night stay in one of our sea-view rooms at a time of his choosing and a few free drinks at the bar. We guarantee you will not be disappointed.

Thank you for your review. We are sorry for the other inconveniences as highlighted. Your feedback is noted and are being taken into consideration. We do appreciate your business and we look forward to serving you with new and improved service.