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Opiniones de Hampton Inn by Hilton Charlotte/Matthews

3 out of 5
Hampton Inn by Hilton Charlotte/Matthews
9615 Independence Pointe Pkwy, Matthews, NC

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 229 de 557 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 179 de 557 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 73 de 557 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 557 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 557 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Douglas, Marietta

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Restaurant a mess. Floors covered with spilt food and drink. No one could be seen making in effort to clean the premises. Doesn't seem like there's much pride in its appearance.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Yolandra

Viaje familiar
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
There was a sour odor in the lobby and entrance area, not sure what the smell was
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Evelyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bath tub had mildew in the corners.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Janice

Viaje en grupo, Viaje de negocios, Viaje en pareja
Good hotel for the value
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have stayed here before and this stay was the best. More breakfast options. The room was very cozy and clean. Staff was kind and professional. Very pleased.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

MAYUR

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
No one cleans the room even for a day and I did stay here for 4 nights.
Se hospedó 4 noches en febrero de 2024

2/10 Terrible

Kurt

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rude staff
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was my first trip with my dog. I was anxious about the accommodations, but the room was very clean. My only comment would be my room as across the hall from Housekeeping; the Housekeeping department door was left open. And as it was the holidays the members greeted each other joyously - but early in the morning. :)
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Deborah

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Olinda Susanna, Kernersville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Louis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
quit and specious
all was fine except the noise of boiling water in the bathroom...other wise A+
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Robert

Se hospedó 7 noches en noviembre de 2023

8/10 Bueno

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friends
Visiting some friends in Mathew’s and they recommended the hotel. Was not disappointed.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mercedes

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Daisy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
I checked in later in the evening and at first, the room appeared clean however, in the morning I noticed two small bugs in the bathroom. The following day there was a bug crawling on my shoe in the bedroom. I had to press the button very hard and multiple times on the TV remote in order to change the channel. The coffee maker did not have the filter basket so I wasn't able to use it. The bed was comfortable, plenty of outlets in the room and great lighting. I went downstairs Sunday morning at 6:15 a.m. to get coffee. Both urns were full but the coffee was very cold as if it had been made the day prior yet breakfast had started at 6:00 a.m. I went back to the room and returned at 6:40 and the urns were gone. I returned at 7:00, but still no coffee. It was finally being brought out of the kitchen area at 7:10. Very disappointing especially since it was Sunday morning and the place was busy. On Monday morning, the coffee was lukewarm again disappointing. Breakfast options are good. I've stayed in this hotel a few times and this was the first time I've had issues.
Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Shayna

Smelled like a sewage issue all throughout the hotel. Water wouldn’t drain from the shower. Super gross, don’t book here.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

James, San Francisco

Viaje en pareja
No le gustó: Condiciones de la propiedad
TV didn't work properly: had to turn it on by switch on TV, couldn't turn it off except by unplugging. Bathtub stopper didn't work. Shower turn-on switch worked but filled the tub too. Towel rack fell off wall. Elevator control button didn't work properly.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Todd, Warwick

Viaje con mascota, Viaje familiar
Le gustó: Servicios
reasonably priced, somewhat dated property. fee for dogs was the highest we've ever paid.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Catrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Everything was great
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Tommie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Lisa

Viaje en grupo
No le gustó: Servicios
The Pool was out of Service. The Hot water took 30 minutes to come through. Staff was useless. The a/c you couldn’t turn down but shut off in middle of the night. The carpet was sticky on your Flip Flops. The elevator was disgusting not cleaned. The vent in bathroom looked Moldy. The floor in the buffet was sticky floors dirty. The Orange juice tasted rancid. Absolutely STAY AWAY. No where near $160 a night. I was sickened at the thought of having to stay here. Never Ever Again! I thought Hampton Inn was a upscale chain, well not this location at All. Management should be embarrassed and above All the CEO or President of this location needs to pay a visit. I’m definitely Bot impressed and I will Never stay at a Hampton Inn again!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Bonnie

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Brenda

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Weekend Visit
Nice rooms . Very comfortable beds . Staff was very nice . Continental breakfast was also a good start to the day . Our only issue was upon checkout we had been 7.74 on our credit card . We were told by the front desk person it was a fee that was charged to each room to maintain the parking lot . We were like …>what. My sister and I both asked for the charge to be removed by the manager . We were told it’s in print somewhere on the website . That my be true , but who reads every little item of the book that’s on a site . If the hotel needs parking maintenance money , it should be included in the hotel fee and not appear as a ridiculous chrge at checkout .
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Demorrio

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Robin

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Jerome

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Matt

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Kevin

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Brenda, N Venice

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front staff very welcoming.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Cliente verificado

Decent stay
Average hotel in a good location. Rooms are very tired and dated looking but it was clean and quiet and the bed was comfortable.
Se hospedó 3 noches en mayo de 2023
Respuesta de Jamie H, el 12 may. 2023
Thanks for sharing you experience with us. Your feedback is very important in helping us improve on our services and other aspects of the property. Have a wonderful weekend!

4/10 Malo

mark

Viaje de negocios
No le gustó: Condiciones de la propiedad
Property needs an update. Furniture in room was worn and not up to Hilton Standards. Last night of my stay I was up and down from the noise inside and outside of the property. If the room had not been booked by employer I would have left the property in the middle of the night and found another.
Se hospedó 4 noches en abril de 2023

10/10 Excelente

Brittany

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Kristine L

Viaje familiar
Le gustó: Limpieza
They said they would clean our room at three days, they didn't. It was four. We asked for towels from the staff and all she could say was that she didn't have to clean our room. The coffee was either out or weak.
Se hospedó 6 noches en marzo de 2023

4/10 Malo

Sonya

Viaje de negocios
No le gustó: Servicio y personal
Requested a room with 2 beds and a sofa bed. When we got there, there wasn't one. No room service. Asked foe extra towels and for the trash to be gathered and enough towels for a week were left in a bag outside the door. No garbage picked up.No cups in the room for coffee.
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Gary

Se hospedó 1 noche en febrero de 2023

4/10 Malo

Delicia, Seattle

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
I was rebooked into this hotel due to a problem at my previous hotel. I was placed in a room with bugs crawling around.
Se hospedó 1 noche en enero de 2023
Respuesta de Jamie AGM, el 18 ene. 2023
Thank you for letting us know about your stay. I do apologize your stay was not as pleasant as we would have hoped for.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2022
Respuesta de Jamie Hoffman, AGM, el 7 ene. 2023
Thank you for letting us know about your stay with us! We are pleased to be able to accommodate your needs and look forward to seeing you again! Happy New Year!

10/10 Excelente

Konni

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall outstanding
Respuesta de Jamie M Hoffman, AGM, el 31 dic. 2022
Thank you for taking the time to let us know about your stay! Your feedback is very important in helping us to improve on our services! I am please we were able to accommodate your needs during your stay with us!Have a wonderful holiday season!We look forward to seeing you again soon!

6/10 Aceptable

Linda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I was disappointed in this Hampton Inn property. There was black mold around the tub and they tried to hide it by caulking over it. But it was still at the bottom of the caulking in several places. This H Inn property is very outdated but more concerned about the mold. I will call today for compensation
Se hospedó 1 noche en diciembre de 2022
Respuesta de Jamie AGM, el 18 dic. 2022
I am sorry to hear your experience with us was not pleasant and you had this issue with your room. I have put the room out of order while we have our Maintenace team review this complaint. Was the front desk staff able to move you to a different room? I would be happy to refund your stay! If you can or have reached out to Expedia and let them know of the situation. Please ask them to contact me and I will be glad to see what can be done. Jamie HoffmanAssistant General ManagerHampton Inn Matthews

8/10 Bueno

Richard

Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

Rosalia

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was fine the smoking area needs improvement
Se hospedó 2 noches en noviembre de 2022
Respuesta de Jamie AGM, el 11 dic. 2022
Thank you for letting us know about your stay! Your feedback is very important in helping us continue to improve on our services.

6/10 Aceptable

Mark

Viaje de negocios, Viaje familiar
Small things that makes a difference ie bad odor around the lobby area!!, no dark roast coffee!! Breakfast area tables were sticky. Room was very nice.
Se hospedó 2 noches en octubre de 2022
Respuesta de Jamie AGM, el 11 dic. 2022
Thank you for letting us know about your stay! Your feedback is very important in helping us continue to improve on our services. We are working with the city concerning the smell in the lobby area. I will also speak with staff about the other issues.

10/10 Excelente

Brad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Nathan, Bakersfield

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, convenient location, friendly staff.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Lauren

Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Nicholas

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Brad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en agosto de 2022