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Opiniones de Wyndham Garden Charlotte Airport Southeast

3 out of 5
Wyndham Garden Charlotte Airport Southeast
440 Griffith Rd, Charlotte, NC

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 279 de 1233 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 305 de 1233 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 256 de 1233 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 188 de 1233 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 205 de 1233 opiniones" "

6.8/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

6.6/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Perla

Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 13 may. 2024
Dear Perla,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Aceptable

Josue

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 31 ene. 2024
Dear Josue,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excelente

Carmen

Viaje familiar con niños
They let me in an hour before! Smell like cigarettes in elevators and hallway But not in rooms
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Dear Carmen,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Bueno

Jorge

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
El aire del cuarto tenia un pequeño ruido de lo demas todo muy bien
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager, el 28 oct. 2023
Dear Jorge,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Keilin

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

Veronica

Se hospedó 2 noches en agosto de 2021
Respuesta de joe, el 28 oct. 2021
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In these times we are short staffed due to the Virus. We are hiring staff but it hard to get good help that wants to work. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM

10/10 Excelente

Gregory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de joe, el 16 may. 2021
Thank you for your comment. We thank you for the wonderful compliments as well as staying . It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again, we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

4/10 Malo

José

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2021
Respuesta de joe, el 26 abr. 2021
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
Problemas con el area administration mal trato no todos los empleados pero la mayor parte con el manager
Se hospedó 1 noche en marzo de 2021
Respuesta de joe, el 2 abr. 2021
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me agrada todo limpio y no problems 🙏🙏🙏🙏🙏🙏🙏🙏
Se hospedó 2 noches en marzo de 2021
Respuesta de joe, el 20 mar. 2021
Thank you for your comment. We thank you for the wonderful compliments as well as staying . It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again, we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2020
Respuesta de joe, el 28 dic. 2020
Thank you for your comment. We thank you for the wonderful compliments as well as staying . It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again, we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios
La atención pésima, se supone que tenían transfer 24/7. Nunca hubo transfer a la Ida y al regreso me asegure que reserven un espacio para mi a las 5:30am. El recepcionista me dice que no hubo transfer y que tengo que esperar hasta las 6 a que llegue. Me dice lo siento si te gusta bien si no también. Perderás tu vuelo y no es mi problema. Si esperaba yo perdía el vuelo y no habían taxis disponibles. Casi pierdo el vuelo por culpa del hotel. No recomiendo hospedarse ahí. Pésimo hotel, pésimo servicio. Tuve que ir al aeropuerto con unas personas que se ofrecieron muy amables. Pero corrí muchos riesgos estando sola.
Se hospedó 1 noche en diciembre de 2020
Respuesta de joe, el 28 dic. 2020
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was less than satisfactory. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. , We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Joe Oswald GM

8/10 Bueno

Amanda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen lugar
Se hospedó 1 noche en septiembre de 2020
Respuesta de joe, el 2 oct. 2020
Thank you for your comment. We thank you for the wonderful compliments as well as staying . It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again, we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comodo, tranquilo, limpio, agradable, buen precio
Se hospedó 1 noche en mayo de 2020
Respuesta de joe, el 5 jun. 2020
We thank you for the wonderful compliments as well as staying with us. It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en mayo de 2020
Respuesta de joe, el 5 jun. 2020
We thank you for the wonderful compliments as well as staying with us. It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald GM

10/10 Excelente

Adriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2019
Respuesta de joe, el 16 mar. 2019
Thank you for your comments. We thank you for the wonderful compliments as well as staying at the Wyndham Garden Charlotte. It's been such a pleasure to have you as our guest and we hope to continue to meet your expectations. I have shared your compliments with the staff as well and they are pleased to hear that you were able to have a comfortable night sleep. Once again we thank you for staying with us and we hope that we continue to meet your expectations. Warmest regards, Joe Oswald AGM

2/10 Terrible

Bruce

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Our stay was terrible actually worse than that… room smelt like BODY ODOR, I tried to turn TV on it didn’t work, took my shoes off and the whole carpet was soaked! At this point I went downstairs she gave me ANOTHER room… it had a very small TV and 1 desk chair, the king size bed make a god awful sound every time you moved. Had whole in walls window curtains falling down and dirty doesn’t even express the shape of this whole place. To say the least NOT a good night! What I would like you to do is not only give me my money back but FIX your hotel. By the way the pictures online look NOTHING like this room, it shows walk in shower and this bathroom is a whole other story!! 😡
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 22 may. 2024
Dear Bruce,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Aceptable

Ingrid

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Ingrid,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Sergio

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
We had a roof over our head that was the only positive. We got to the property at around 8 o clock after being forced to be there due to our son having to go to the NICU at leviness children hospital . The young man that was working the desk dint even say good evening. We get our key card with once again the young man barely even looking at us and he hands us a keys. Doesn't say anything else . Goes back to this his phone. After we get to the room the keys don't work . Mind you we are tired we are worried about our boy and completely exhausted. We go back to the front desk where the young man barely looks away from his phone and we tell him the key card don't work. He takes the card and gives it back to us . No apologies, no were are sorry for the inconvenience. Just go back to his conversation on the phone. When we get the room the toilet had pubic hairs still on the seat and the sheats were stained and dirty but a this point we just wanted to crash. I would actively tell people to stay away from this hotel. The only positive I can say is the AC worked and we dint have to deal with that young man at the desk . Who definitely seems to be absolutely hate his job and is there collecting a paycheck. The lady that checked us out the next day had the basics of human decency and said good morning and thank you when we left .
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 20 may. 2024
Dear Sergio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Aceptable

George

No le gustó: Servicios y condiciones de la propiedad
It is an old worn out hotel. In an area that is rather high crime. But the bed was pretty new, and it has fresh paint on it. Just do not expect too much out of it.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 17 may. 2024
Dear George,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

Miguel

Viaje familiar con niños
Hotel was average but ok , the problem was not safe as 6 cars were broken in so we checked and booked another hotel.
Se hospedó 3 noches en mayo de 2024
Respuesta de General Manager, el 13 may. 2024
Dear Miguel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Malo

Quamik

Viaje familiar con niños
Toilet in my bathroom went down they told me maintenance did not work weekends Sunday when I check out I see him on the elevator they switched my room but was not going to if I was staying more than the weekend due to being full nor was going to attempt to fix my toilet so I would have been in a room with a broken toilet the other room I rented had a broken chair in it upon check in I booked a total of two rooms and only the transfer room was in good conditon breakfast was ok need more than one waffle maker
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Quamik,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Bonnie

Le gustó: Limpieza y condiciones de la propiedad
Sarah was so very helpful on a busy stormy and rainy at a late hour. Kudos to her !
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Bonnie,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

robin

Viaje de negocios
No le gustó: Condiciones de la propiedad
Front desk lady was really rude
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 10 may. 2024
Dear Robin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bueno

Shennika

Viaje de negocios, Viaje familiar con niños
Reservations for double beds and got single bed other than that very nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 8 may. 2024
Dear Shennika,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Kyra

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
My first impression of this property was seeing a truck that had been obviously broken into. After getting inside it was noticeably run down, the room was dingy with stained bedding, dirty carpet, a broken fire alarm and a broken door lock. It felt unsafe, it looked dirty and I would not recommend going here unless you had no other choice. However, the staff were pleasant.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager , el 6 may. 2024
Dear Kyra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Jesse

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 21 may. 2024
Dear Jesse,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Erin

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Terrible attitudes. Lights didn’t even work in room. Smells awful.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Erin,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Malo

Shoniqua

Le gustó: Condiciones de la propiedad
The room was hot! The beds are full size and not queens.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Dear Shoniqua,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jill

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty, rough people, old rooms
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Jill,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Aceptable

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 12 may. 2024
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excelente

Maritza

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Maritza,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Aceptable

Laura, Lévis

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Laura,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Jamille

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The area the staff just Excellent stay all the time !!😊😊
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Jamille,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Scotty

Le gustó: Limpieza y condiciones de la propiedad
Convenient to Airport
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Scotty,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excelente

Roberto

Le gustó: Limpieza y condiciones de la propiedad
So far so good
Se hospedó 5 noches en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Roberto,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bueno

Paul

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
The staff are nice and courteous and rooms are clean. It is an older building, but nice and more than acceptable for business travel. My only downside was my refrigerator was not working and my food spoiled, but staff were quick to offer solutions.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Paul,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Room was older, but very clean and the beds/pillows were comfy
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 8 abr. 2024
Dear Paul,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bueno

Clarence

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 26 abr. 2024
Dear Clarence,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Courtney

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not clean and too many ppl not knowing how to help
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 6 abr. 2024
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Aceptable

Aaron

Viaje en pareja
Was a little trash in the room and missing lightbulbs. Breakfast could’ve had more variety. Bed was at least comfortable. Solid 3/5
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Aaron,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Aceptable

Natalie

Le gustó: Limpieza
The property is showing wear and tear. First night there was a lot of noise. Second night was quiet. Breakfast was very very limited. Swing shift and night shift employees were less attentive. Day shift staff was great. Good reliable transportation to the airport. I would stay there again for the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Natalie,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Malo

Candy

No le gustó: Limpieza, servicios, condiciones de la propiedad
The tub didn't have a knob to turn the water on and off in the shower. There was no soap in room. The hot water was dripping when I entered the room causing the room to be steamy and the air was barely working
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Candy,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excelente

REGINA SCOTT

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Regina,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Malo

Nuradin, BROOKLYN

Le gustó: Limpieza, servicios, condiciones de la propiedad
It’s not looking the same as passed years of me staying there. The up keep need to be better
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Nuradin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bueno

Harriet

Every thing was good
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 15 mar. 2024
Dear Harriet,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Melissa

The staff was very friendly and polite, but otherwise this was the worst hotel stay I have ever had. I will definitely never book this brand again. Carpet in the halls and elevators tearing from the floor, the room was filthy, carpet stained and filthy, bathtub dirty, curtains stained, stains all over the walls, the phone and mirror, crumbs in the desk chair, literally everything I looked at was filthy! The refrigerator did not work, so I couldn’t keep my leftovers from dinner or my drinks cold, the room smelled awful and moldy, and to top it off they deactivated my key the second night of my stay, so when I came in with my hands full, I went all the way up to my room, the key didn’t work for no reason, had to go back to the front desk for them to reactivate it. Not recommended for a stay!
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Melissa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bueno

Micaela

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
Dear Micaela,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Aceptable

Kenzie

Decent hotel. Hallways smell of smoke but room didn’t.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Kenzie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Malo

MICHAEL

Se hospedó 5 noches en enero de 2024
Respuesta de General Manager, el 7 feb. 2024
Dear Michael,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager