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Opiniones de Red Roof Inn Chattanooga - Lookout Mountain

3 out of 5
Red Roof Inn Chattanooga - Lookout Mountain
30 Birmingham Hwy, Chattanooga, TN

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 253 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 276 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 215 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 129 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 128 de 1001 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.8/10

Servicios

6.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

ISABEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tranquilo el lugar
Se hospedó 1 noche en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 26 abr. 2024
Gracias por tomarte un momento para dejar una reseña, Isabel. El personal y yo del Red Roof Inn Chattanooga - Lookout Mountain apreciamos su puntuación de 4/5 después de su estancia. Me alegra que haya elogiado nuestro tranquilo hotel. En Red Roof, nuestro objetivo es brindar experiencias positivas y nos alegra que haya quedado satisfecho. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias de nuevo por compartir tu experiencia. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Atentamente,Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

Alexa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍
Se hospedó 1 noche en abril de 2024
Respuesta de Samantha RediResponse Specialist, el 20 abr. 2024
Thank you for your review, Alexa. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and appreciate your thumbs up following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Maylin

Le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2023
Respuesta de Tianna RediResponse Specialist, el 10 sept. 2023
Hello Maylin,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bueno
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Hello Luis,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Juan Carlos

Se hospedó 1 noche en abril de 2023
Respuesta de Gabrielle RediResponse Specialist, el 24 abr. 2023
Thank you for taking a moment to leave a review, Juan Carlos. Myself and the staff at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Bueno

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 15 abr. 2023
Hello Jose,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

8/10 Bueno

jose Ronaldo

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno
Se hospedó 2 noches en febrero de 2023
Respuesta de Dannielle Rediresponse Specialist, el 17 feb. 2023
Hola José,Gracias por tomarse un momento para completar nuestra encuesta. Yo y el personal del RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN apreciamos su puntaje de 4/5 después de su estadía. Nos complace leer que tuvo una buena estadía; sin embargo, en el futuro, considere agregar comentarios a su encuesta para informarnos qué estamos haciendo bien y dónde podemos mejorar. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,Dannielle Rediresponse Specialist

8/10 Bueno

Felix

Se hospedó 3 noches en febrero de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Felix,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Amarilis

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar mas sucio y asqueroso que eh visitado en mi vida hice reservacion para 2 noches solo estive 1 por que no pude con la suciedad e inseguridad del lugar pobre de todo ese lugar no lo limpian. Me toco una habitacion que los que estuvieron antes se rasuraron y el hotel nunca limpio el baño y así me lo entregaroron Jamás en mi vida . The dirtiest and most disgusting place I've ever visited in my life I made a reservation for 2 nights, I only stayed 1 because I couldn't deal with the dirt and insecurity of the poor place, they don't clean it all. I had a room that those who were there before shaved and the hotel never cleaned the bathroom and that's how they gave it to me Never in my life.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Manager, el 21 nov. 2022
Hello Amarilis, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 Excelente

Marco

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La limpieza y atención
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 24 oct. 2022
Hello Marco,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excelente

Manuel

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente atención y limpieza
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 5 jul. 2022
Hello Manuel, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excelente

José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2022
Respuesta de Manager, el 5 jul. 2022
Hello José, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

6/10 Aceptable

Rodrigo

Viaje de negocios
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 5 jul. 2022
Hello Rodrigo, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bueno

Luis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena atención pero no tenía desayuno como los demás hoteles, ahí en más aceptable!
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 5 jul. 2022
Hello Luis, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Bueno

Juan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 5 jul. 2022
Hello Juan, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Aceptable

Sergio

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 5 jul. 2022
Hello Sergio, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excelente

thomas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena cama
Se hospedó 2 noches en agosto de 2020

2/10 Terrible

Nancy, Gainesville

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The fire alarm in the room was missing its cover and insides. Wire was just hanging from the ceiling. The room was not clean. We had to ask for towels. At the pool a group of adults came in with alcohol and 2 of the adhlts had guns on them. People upstairs from us were stomping around until 2am. Called the front desk but still kept going on. All in all a disapointing stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Nancy, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these concerns to prevent similar issues in the future. We strive to provide a safe and pleasant environment for all our guests and regret that your visit did not meet your expectations.

2/10 Terrible

Elizabeth

Viaje en pareja
No le gustó: Limpieza y servicio y personal
The toilet tank moves when you sit. Floor very dirty. We were on first floor. Sounded like people on second floor were going to fall in
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Elizabeth, Thank you for bringing these concerns to our attention. We value your feedback and will address these issues promptly to ensure a more comfortable stay for all our guests. Your comfort and satisfaction are our priorities, and we appreciate your constructive feedback to help us improve our services.

8/10 Bueno

Chiewhui, fremont

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Toilet is wobbling n bathroom very cramp Guests taking loudly outside room Questionable people on location so don’t feel very safe
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Chiewhui, We appreciate your feedback and apologize for any inconvenience. We take all concerns of our guests seriously and will address these issues promptly. For any further assistance or feedback, please feel free to contact our management team. Your safety and comfort are our top priorities.

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Oshane RediResponse Specialist , el 15 may. 2024
Hello Donna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Bueno

Daniel

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Oshane RediResponse Specialist , el 15 may. 2024
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Eliud

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Wouldn't ever recommend Bathroom ceiling paint was pealing out
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 13 may. 2024
Hello Eliud, We value your feedback and apologize for any inconvenience caused by the bathroom ceiling. Your comments have been noted for our continuous improvement.

4/10 Malo

Michael

Viaje familiar
No le gustó: Limpieza
The room phone did Not work, no dial tone. Phone was dirty, also. Move bedside table to see if phone was unplugged, area behind table was dirty, old food wrappers, lent & dried up dog turd. Bathroom toilet was clogged up, on our arrival, had to go to front office to get someone to plunger. Tub faucet leeked and ran. Breakfast, hotel staff complained other guest showed up too early & has to be told to leave until 0630. They men, the staff was referring to were workers, that apparently stayed there often.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Michael,We apologize for the inconvenience you experienced during your stay and regret the issues with the phone, cleanliness, and breakfast service. Your feedback is valuable, and we will address these matters internally for improvement. We appreciate your insights and hope to welcome you back for a more seamless experience in the future.

10/10 Excelente

Connor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 may. 2024
Hello Connor,We're thrilled to hear you had an exceptional stay at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

6/10 Aceptable

JESSE

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place reeked of pot. You could smell it in halls.
Se hospedó 1 noche en mayo de 2024
Respuesta de Oniel Rediresponse Specialist , el 6 may. 2024
Thank you Jesse, for taking the time to write a review of your stay at the Red Roof Inn Chattanooga - Lookout Mountain. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff very helpful
Se hospedó 7 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Kelly,We are pleased to hear that our team made a positive impact on your stay! Our staff is committed to providing excellent service to all our guests. If you have any further feedback or questions, please don't hesitate to reach out to us.

10/10 Excelente

Cari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great and perfect location
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Cari,We are delighted to hear that you enjoyed our hotel and found the location to be perfect for your needs. Your feedback is greatly appreciated, and we strive to provide exceptional service to all our guests. If you have any other comments or suggestions, please feel free to reach out to us. Thank you for choosing to stay with us.

8/10 Bueno

Robert, Merrill

Viaje en pareja
There was dirt and hair on the floor by the door and on the ac unit
Se hospedó 1 noche en abril de 2024
Respuesta de Gabrielle RediResponse Specialist, el 27 abr. 2024
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Chattanooga - Lookout Mountain appreciate your 4/5 score following your stay. However, you stated that the uncleanliness described hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excelente

Irewole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would recommend 10/10
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Irewole,We are delighted to hear that you had a positive experience during your stay at our hotel. Guest satisfaction is our top priority, and we are thrilled that we met your expectations. Should you have any future travel plans to our area, we would be honored to welcome you back for another enjoyable stay.

10/10 Excelente

Barb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfy bed clean room
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Barb,We are delighted to hear you found our beds comfortable and your room clean during your stay with us. We strive to provide a relaxing environment for all our guests to enjoy their time with us to the fullest. If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out to our management team directly.

8/10 Bueno

Amber

The pool was nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 15 abr. 2024
Hello Amber,We are pleased to hear that you enjoyed our pool during your stay. Our team strives to create a relaxing and enjoyable experience for all our guests. Your feedback is valuable to us as we continue to enhance our amenities. Thank you for sharing your positive experience with us!

10/10 Excelente

Alexis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my second time staying at this hotel and we love everything about it it’s convenient. The staff is friendly the pool is clean! They serve a hot and cold breakfast. It’s wonderful they allow pets we will continue to stay each time we travel through Tennessee
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Alexis, We are delighted to hear that you enjoyed your stay with us and appreciate your kind words about our convenient location, friendly staff, clean pool, and pet-friendly policy. We are glad to hear that you found our breakfast options to your liking. We look forward to welcoming you back on your future travels through Tennessee!

10/10 Excelente

Daysha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Carla RediResponse Specialist, el 11 abr. 2024
Dear Daysha,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Chattanooga - Lookout Mountain is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Liz

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y condiciones de la propiedad
The bed was comfortable and the room clean. My dog was free. Breakfast was pretty good too
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Liz,We are pleased to hear that you enjoyed our comfortable beds, clean rooms, and pet-friendly policy. It's great to know you found our breakfast to your satisfaction as well. Your positive feedback is truly appreciated.

6/10 Aceptable

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Room was in back building, seemed to have long term renters which gave an unsafe vibe.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 abr. 2024
Hello John, We appreciate your feedback and take all concerns seriously. Our priority is the safety and comfort of all our guests. If you ever have any concerns during your stay, please don't hesitate to contact our team directly. Your experience will be shared with the relevant departments for their review.

8/10 Bueno

lisandra

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello lisandra,We appreciate your feedback and are grateful for the time you took to share your experience. Guest satisfaction is our priority, and we regret any inconvenience you may have encountered. Your comments will be shared with our team for further improvement. Thank you for staying with us, and we hope to welcome you back in the future.

4/10 Malo

Elizabeth

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The place was not clean. I asked to change my sheets and the cleaning couple came and changed the sheets and they were still dirty and not only that he snapped his fingers on my kids that the bed was better. Which was not and I have pictures. Very very disappointed.
Se hospedó 2 noches en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 8 abr. 2024
Dear Elizabeth,Thank you for taking the time to tell us about your stay at the RED ROOF INN CHATTANOOGA - LOOKOUT MOUNTAIN. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the less than ideal encounter you had with the cleaning staff and the uncleanliness of the place is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Kristina

Viaje con mascota, Viaje familiar
Le gustó: Servicios
Loved it we enjoyed our stay and view everyone in office extremly nice excellent customer service room very clean thank you guys we had a fun time in chatanooga defenitly will stay there again
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Kristina,We are thrilled to hear that you enjoyed your stay and the excellent customer service provided by our team. It is fantastic to know that you had a fun time in Chattanooga and found the room to be very clean. We truly appreciate your kind words and look forward to welcoming you back again in the future.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exactly what we needed for a stay on our way back from Florida with our pooch!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Robert,We're thrilled to hear that our hotel met your needs during your journey back from Florida with your furry friend! Your satisfaction is our top priority, and we appreciate you taking the time to share your experience with us. Should you have any future travel plans, we hope to welcome you back for another comfortable stay.

6/10 Aceptable

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traveled with partner one night for a comedy show. Decent hotel, but the bathroom is TINY. I mean if your hate small spaces this bathroom will for sure scare you 😂 but other than that decent
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Maria, We appreciate your feedback on our hotel after attending the comedy show. We're glad to hear you found the overall experience decent, despite the size of the bathroom. Our team values your input and will consider this for future improvements. Thank you for choosing to stay with us.

10/10 Excelente

Melissa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property. Clean and quiet. Our stay was very pleasant. Restaurant for dining right next door!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Melissa,We are delighted to hear that you enjoyed your stay at our property and found it clean and quiet. It is wonderful that you had a pleasant experience, and we appreciate your positive feedback. The convenience of having a restaurant right next door adds to the overall experience. Thank you for sharing your review with us.

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great needed rest on our way to Florida
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello William,We're glad to hear you found the hotel suitable for a pit stop. Your feedback is appreciated for future improvements. Safe travels on your journey to Florida!

8/10 Bueno

Matthew

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Very strong smell of chlorine in main building thru out hallway. But other than that great service at check in .. rooms are decent enough.. would choose this location again for my next stay in lookout mountain area
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Matthew, We appreciate your feedback and are glad you enjoyed our check-in service and rooms. We will address the concern regarding the smell of chlorine for future improvement. We look forward to welcoming you back on your next visit to Lookout Mountain.

10/10 Excelente

Lon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to get to.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Lon,We're glad to hear our location was convenient for your stay. If you have any other feedback or suggestions, please feel free to share them with us.

10/10 Excelente

Arden

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a convenient stop off the highway. The staff was very friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Arden,We are delighted you found our location convenient and enjoyed the service provided by our friendly staff. Your kind words are greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Amanda

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Amanda,We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

4/10 Malo

Scott

Viaje familiar con niños
No le gustó: Limpieza
The rooms were both dirty. We took a clean, white towel and wiped the tub, it was filthy in BOTH rooms. The fire detector was hanging by the wires in one room. There was a hole in the wall by the door. “Non-Smoking” Room still smelled like smoke… When you go to a Hotel, it should smell and feel clean. I know a Red Roof Inn isn’t a Hilton….but come on guys.
Respuesta de Manager, el 3 mar. 2024
Hello Scott,We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a resolution is provided. Your feedback is valuable to us as we continue to enhance the guest experience.

2/10 Terrible

Amanda

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They tried to come in my room several times after being ask to come back
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Amanda,We take guest privacy very seriously and will address this matter with our staff to ensure this doesn't happen again in the future. Thank you for bringing this to our attention. Your feedback helps us improve our services for all guests.

8/10 Bueno

Ruth

Le gustó: Limpieza, servicio y personal, servicios
The check-in staff person was friendly and efficient. The room was clean and comfortable. Price was reasonable. My only problem was that the heat didn't work.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 mar. 2024
Hello Ruth,We are pleased to hear you enjoyed your check-in experience, found your room clean and comfortable, and felt the price was reasonable. We appreciate your feedback regarding the heat issue and will ensure our maintenance team is aware for future improvements.