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Opiniones de Doubletree by Hilton Cheltenham

4 out of 5
Doubletree by Hilton Cheltenham
Cirencester Road, Charlton Kings, Cheltenham, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 342 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 374 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 165 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 83 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1002 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El estilo del hotel y la habitacion amplia y comoda
Se hospedó 2 noches en junio de 2019

2/10 Terrible

J.M.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Did not accept shorten Inglada my stay one night
Unfair small print and inflexible reservations manage, confusing and evasive answers. All the rest was great, but the unresponsiveness ruined the whole experience for a fraction of our expense!
Se hospedó 4 noches en enero de 2018

10/10 Excelente

Julia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Oliver W, el 29 abr. 2024
Dear Julia, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved that we could bring our dog and not charged for. We had a problem at first in that my wife is disabled and there were no lifts. The receptionist (Elle-May) changed our room so that we were as near to the car as possible. Restaurant food was excellent as well. Will definitely go there again 👍
Se hospedó 1 noche en abril de 2024
Respuesta de Oliver W, el 17 abr. 2024
Dear Steven, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

4/10 Malo

Husam

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel rooms are dated... the cleaning level is so poor. the breakfast doesn't cater for none pork eaters.
Se hospedó 2 noches en abril de 2024
Respuesta de Oliver W, el 17 abr. 2024
Dear Husam, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately as our property is a listed building we are not able to have lifts installed. Warm Regards, DT Cheltenham

8/10 Bueno

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are spacious light and the beds were comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Oliver W, el 17 abr. 2024
Dear Chris,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Cheltenham soon.Kind Regards,DT Cheltenham

4/10 Malo

Yumi

Se hospedó 2 noches en abril de 2024
Respuesta de Oliver W, el 10 abr. 2024
Dear Yumi, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

diane

Viaje familiar
Lovely and relaxing stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Oliver W, el 3 abr. 2024
Dear Diane, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 Malo

Viveka

No le gustó: Servicio y personal
Manager was unhelpful. Staff disorganised Would not recommend this place
Se hospedó 2 noches en marzo de 2024
Respuesta de Oliver W, el 3 abr. 2024
Dear Viveka, Thank you very much for taking your time to share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Aceptable

Charis S

Viaje de negocios
Le gustó: Servicio y personal
The hotel was a little worn but still comfortable. Stains on sheets and carpet. Disappointed that the pool was closed one day but when it was open it was good. Staff were very kind and helpful.
Se hospedó 4 noches en marzo de 2024
Respuesta de Oliver W, el 16 mar. 2024
Dear Charis, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. unfortunately the pool closure was unforeseen due to emergency repair works which needed to be carried out however we are glad you found the leisure facilities to be enjoyable once they were back open. Warm Regards, DT Cheltenham

10/10 Excelente

Mayuresh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good experience
Se hospedó 1 noche en diciembre de 2023
Respuesta de Oliver W, el 10 mar. 2024
Dear Mayuresh,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

8/10 Bueno

Hussein

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Oliver W, el 10 mar. 2024
Dear Hussein,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Doubletree by Hilton Chetlenham soon.Kind Regards,Oliver WickersFront Office Manager

4/10 Malo

Audrey

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cobwebs in room, bathroom fan did not work, lightbulb in standard lamp did not work, limited toiletries. Cobwebs , bulb and fan reported to reception, no interest, nothing done . Would not stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Audrey, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Aceptable

Andre-Paul

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The gym was actually terrible, however the spa was lovely. The bedroom was okay but the usb charger by the bed did not work so charging my phone overnight was a big issue, no plug by the bed. The staff were so helpful! The food was brilliant, breakfast and dinner.
Se hospedó 2 noches en febrero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Andre-paul, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't like that I was unable to eat in the restaurant on the night of my stay as it had been entirely booked out to a convention of visiting trainee clergy. I was given no warning that the restaurant would be closed to me either at the time of booking nor at any time prior to my arrival. At 2 minutes past 6 (I.E. immediately after the restaurant's advertised opening time) I arrived in the restaurant, keenly looking forward to enjoying a 'Wild Mushroom and Truffle Risotto' only to be told that it was closed to me as it had been booked from 6:15 until 9:00pm and that I could neither eat before, nor after the block booking. This is unsatisfactory as, had I known beforehand, I would have made alternative plans. A pizza in the bar, although decent enough, was scant substitute for my eagerly anticipated, and doubtless delicious, risotto. Finally, there were no signs posted anywhere within the hotel warning of the restaurant's closure/unavailability.
Se hospedó 1 noche en febrero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Mark, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

4/10 Malo

James

Viaje de negocios
No le gustó: Condiciones de la propiedad
Some of the staff were nice. But my room which was a very long walk from reception never opened resulting in a return journey at least once a day to get my card reset. There was no wifi in the room and the damp was bad in the bathroom. Eventually I changed rooms as there was a loud vibrating noise coming through the wall and the second room was better albeit the keycard still never worked. I also had fuel stolen from my car during the first night. Clearly this isn't the hotels fault but after raising it with them I never heard anything back
Respuesta de Oliver W, el 4 mar. 2024
Dear James, Thank you very much for taking your time to rate us 2/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Bueno

Claudio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Characterfull but fix HVAC please!
Characterfull hotel, however decor is a little tired. Boiler was broken. Luke warm shower. Room was nice size but bed was well used Gym is a good size and well specified however the area suffers from high condensation air conditioning is non existent! Breakfast area was nice but not great selection Really need to revamp the heating and air con. I stay regularly and there is often some kind of problem with it
Se hospedó 1 noche en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Claudio, Thank you very much for taking your time to rate us 8/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night business trip, arrived late but left late too. Able to enjoy the pool and sauna, good breakfast afterwards (which isn't always the case)
Se hospedó 1 noche en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear "Anonymous", Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Bueno

Jayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Oliver W, el 4 mar. 2024
Dear Jayne, Thank you very much for taking your time to rate us 4/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Anthony

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Anthony, Thank you very much for taking your time to rate us 10/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Aceptable

David

Viaje de negocios
Le gustó: Servicio y personal y servicios
Hotel is looking tired and some of the facilities badly need updated. Staff were all excellent.
Se hospedó 2 noches en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear David, Thank you very much for taking your time to rate us 3/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second stay in just a few months. The staff are very friendly and welcoming. Nothing is too much trouble. We had a lovely afternoon tea with our friends. We got a room upgrade which was nice. The rooms are clean and comfortable. We will stay again on our next visit to the Cotswolds.
Se hospedó 1 noche en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Peter, Thank you very much for taking your time to rate us 5/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

6/10 Aceptable

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant stay.
A few niggles but the staff were fab.
Se hospedó 1 noche en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Jennifer, Thank you very much for taking your time to rate us 6/10 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Megan

Se hospedó 1 noche en enero de 2024
Respuesta de Oliver W, el 4 mar. 2024
Dear Megan, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

Mandeep

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and quality furnishings
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

pankaj

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent stay!
It was nice stay. Especially Kate, the receptionist, was particularly helpful. Phone in room not working and staircase access to rooms with no lift access. Overall decent stay.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Richard

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Kevin

Se hospedó 2 noches en diciembre de 2023
Respuesta de Oliver W, el 4 mar. 2024
Dear Kevin, Thank you very much for taking your time to rate us 1/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

10/10 Excelente

jayne

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Tom

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

LEE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice Hotel and close to Cheltenham town centre,
nice Hotel and close to Cheltenham town centre, recomend India brasserie in town for Indian meal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sukhdeep

Respuesta de Oliver W, el 4 mar. 2024
Dear Sukhdeep, Thank you very much for taking your time to rate us 5/5 and share your thoughts regarding your recent stay with us at Doubletree by Hilton Cheltenham. We appreciate your feedback and will use this to continue exploring areas that need improvement and sharing the appreciation with the team. Warm Regards, DT Cheltenham

8/10 Bueno

Philip Martyn

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Amy

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Leigh

Viaje de negocios
AWFUL DO NOT RECOMMEND AT ALL
Absolutely terrible! Soon as I got in the room I could hear slamming of doors loud music and banging. I asked to change rooms. They moved me to the second floor which the room was even worse. The TV did not work, the WiFi did not work, the shower did not work, the sheets were filthy. The room was cold and cramped and mould by windows. The staff were rude apart from two young girls on reception were friendly but the bar staff were arrogant rude and very unprofessional shouting and swearing at the back. All night long I could hear slamming doors, people walking in and out the corridors banging music it was awful!! The hotel is so old aswell it’s a joke. Finally - I asked if I could charge my electric car up I was hiring and they said no, then in the morning another lady said oh yes you could have and it’s free for guests - instead of being able to charge this overnight for my commute back I then had to spend 5 hours instead charging it in Cheltenham town centre and paying £35! I would never recommend this hotel to anyone it has genuinely and I mean this, been the worse stay I have ever had. Total total waste of £120
Se hospedó 1 noche en diciembre de 2023
Respuesta de Oliver W, el 21 dic. 2023
Dear Leigh,Thank you for taking your time to provide us with your feedback.We are sorry to hear that your stay with us did not meet your expectations on this occasion, however it appears that none of the mentioned issues were raised with us at the time of your stay - this would have enabled us to try and resolve them for you promptly. with the above in mind I have noted the points that you have made and I will follow up with the teams that those points relate to.I am however pleased to read that you found the reception team to be friendly and we appreciate all feedback come good or bad as this enables us to evaluate what is needed to ensure our guests expectations are being met.Once again I would like to thank you for your feedback and please feel free to reach out to us directly at the hotel if we can be of any further assistance.Kind RegardsDT Cheltenham

6/10 Aceptable

Sayantan

Le gustó: Servicios y condiciones de la propiedad
Quiet, in a secluded area, almost like a stay at a reserve. Food options could be more at breakfast for vegetarians. Service was good, Sarah at reception was the most lovely and helpful staff i had the pleasure to know. She made everything simple. Gym is good. Pool also decent. Bar food was great, particularly caesar salad! Might come back again.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Craig

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Shawali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place, comfortable room, free parking, friendly staff
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Rachael

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Mike

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Good service, quick checkin, room clean and spacious with comfortable bed only down side for us was noisy neighbours on both nights, ladies party on the Friday, drunken lads on the Saturday.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Claudio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great facilities
Convenient, facilities were great, however would have liked the gym to be open earlier
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

ADRIAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short stay
I got what I wanted. A clean well laid comfortable room for one night. No ther facilities used.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

James

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a short stay but it was very nice. Room was lovely, super clean and comfortable. The staff were so polite and friendly - very welcoming. We will visit again for sure but for longer next time.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cheryl

Viaje en pareja
Le gustó: Servicios
Absolutely beautiful hotel. Reception very welcoming and helpful. Our room was upgraded, so very spacious, extremely clean and comfortable. Just what you need away from your home. Lovely woodland view from our room. Just perfect all round. Would always stay at The Doubletree wherever I go now. Should be upgraded to a five star.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Julie

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Kerry

Viaje familiar
Le gustó: Limpieza y servicio y personal
Book a one stay here with my 16 year old. Booked it for the pool - it has a pool, jacuzzi, steam and sauna room. The facilities are ok, just a bit dated. We arrived early and was able to check in, I’d booked a deluxe twin room which stated it had a view. The room we were given was of a wall, I went to reception and explained I had paid for the deluxe room we were offered another room which was what we’d paid for. Breakfast was ok, everything you could ask for. Yea and coffee were serve yourself and the coffee from the machine wasn’t great.
Se hospedó 1 noche en octubre de 2023