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Opiniones de The Queen at Chester Hotel, BW Premier Collection

4 out of 5
The Queen at Chester Hotel, BW Premier Collection
City Rd, Chester, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 488 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 304 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 59 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1001 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

DIANA

Se hospedó 1 noche en mayo de 2022

4/10 Malo

Graciela

No le gustó: Servicio y personal
Hallmark Chester , regular
Mi experiencia en este hotel no fue muy buena. El cuarto es regular . Hay que caminar mucho hasta llegar a las habitaciones , no tienen caja de seguridad ni heladera . El desayuno es malo , no ofrecen ni queso ni ningún fiambre , el café es malo . Pedí un poco de queso y tuvieron que consultar a gerencia . Teníamos la cena incluída y nos cobraron extras del menú que ofrecían que no estaban debidamente aclaradas.
Se hospedó 3 noches en octubre de 2019
Respuesta de Reception, el 1 nov. 2019
Gracias por su respuesta, sentimos muchos las inconveniencias que ha sufrido en su estancia, pasaremos sus comentarios a cocina. Un saludo.

10/10 Excelente

Jane, Brookline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Undergoing renovations but service was good and room was modern and clean. Right next to the train station and within walking distance of many pubs and restaurants. Great price probably because of the renovations. God choice for us!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel, staff are all very polite and friendly. Parking is easy.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful hotel under renovation presently. Staff lovely and helpful, convenient for station and the beautiful city of Chester
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, being renovated currently but was still very clean,great rooms and helpful friendly staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Georgia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was amazing. The bedroom was of such high quality and the whole hotel is covered in fantastic artefacts. The room had many facilities and the bathroom was stunning. It’s right next to the train station, only downside is you do have to pay £12 a day for parking.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

SEIJI

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
駅前だが街の中心からは離れている。
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sue

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As always, the staff, in all areas of the hotel, were very welcoming, friendly and helpful. The food, in both the restaurant and the bar, was prepared to a high standard. There was a wide menu available. The room was clean and well looked after.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

AKIO

good
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Lisa

Viaje familiar
No le gustó: Servicio y personal
Room was not cleaned and checked every day. We had no water for two days and complained at the front desk it was. At twelve midnight a knock on the door with a bottle water. That is bad house keeping . The phone to reception was never answered. The staff did not know what their duties were and obviously had not been trained properly. Very disappointed with the standard of the staff
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Helpful staff and great location.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Billy

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The Property is undergoing major renovations currently and it feels like the rest of the hotel is very tired and that everyone has kind of given up at the moment. The staff were very friendly and doing their best in difficult circumstances. One of the lifts broke when were there, the restaurant looked very depressing and the room hadn't been cleaned properly.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Carrie

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Terry

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Elaine, London

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Staff were very helpful and the hotel was near the town and station
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Katriona

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel that provided great service and welcoming staff. Breakfast was amazing, you felt very safe and well looked after. With the hotel being just outside the station and a short walk from the town, it made my stay easier and more enjoyable. I would happily stay again.
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Liz

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is undergoing refurbishment work but this didn't affect my stay. The staff were extremely helpful and friendly. Breakfast was of a good standard - crisps, chocolate and water in the room was a nice touch!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Rob

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Andrea

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
We booked The Queen’s for its traditional features, however that part of the hotel was being renovated, which we were only informed about during online check in! When we arrived and even though I had completed the booking form online, checking in was very slow. There was no information in the rooms, the TV was not set up and took ages to work. We then discovered there was only one restaurant open, where we would eat breakfast as well! And this is where the only “bar” was located. To top this all off I was charged twice for both rooms because of a new computer system, still waiting for my money to be returned. Only good point was they were very good with gluten free options and service, as I am Coeliac.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Andrew

Le gustó: Limpieza y servicio y personal
Was undoing a renovation room was upgraded but seemed smaller had to go all the way around the hotel to find entry through the car park no notification from EXPIDA OR HOTEL as a disabled person was awarded and very poor service and communication

4/10 Malo

Paul

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Front staff male with glasses is very rude. On Saturday late evening there was another gentleman with a beard behind the desk and he was very polite. Breakfast staff very polite and efficient, breakfast was good. Hotel was being part refurbished which we were not told about. Took ages to check in, even though 2 people behind desk, only the young female was checking people in. The rude man wasn’t doing much. There was a line of people outside door waiting to check in. Not very professional!
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the third time I’ve stayed at this hotel and it won’t be the last the staff are really friendly and the breakfast is excellent definitely will be coming back again soon
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Sally

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

David

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Geoff

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lounge room was perfect for relaxing. Car parking slightly ott but i suppose to be expected considering its position.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Richard

Viaje de negocios
Le gustó: Limpieza y servicio y personal
It would have been better to mention in advance about the ongoing works at the property. Fire alarm at night was a minor concern
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Heater was broke in room and would not turn off so it was very hot. Also lamp didn’t work, informed reception and nothing was done about either
Se hospedó 1 noche en enero de 2024

10/10 Excelente

roman

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sheena

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Philip

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good hotel
Overnight stay in way back home. Very good hotel right in the middle of everything. Very pleasant staff, lovely room and great breakfast.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Jennifer

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Bethan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay as always here.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Beth Johnson

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Don’t book - dirty, disgusting and so creepy
So horrific we were only checked in for 2 hours before we decided to leave. This place is absolutely filthy, run down, and nothing works (including some of the lifts). When I say the restaurant was disgusting, I mean I’d rather sit outside on a cold wall and eat some of the stuff you see on I’m A Celeb than consume the food in the restaurant here. It was clearly all processed, microwaved, and to hazard a guess it’s probably been reheated 12 times and left out on the side for flies to get at it before being served to us. The seats looked like they were riddled with STDs, with damp patches and odd marks all over. We didn't complain as such, we just politely excused ourselves from the situation and informed the staff that we didn’t want to stay there and wanted to check out, nobody even questioned us or asked if there was anything they could do to make us stay (not that there would have been, I wouldn’t let a farm animal stay in there). Literally the best thing about this place is when you turn around and walk straight back out the door! Don’t waste your money, you’ll be sorely disappointed and likely unwell if you spend any proper amount of time in this vile place. It felt like I was in a take of the film The Hills Have Eyes it was so bad. Gave me and my boyfriend the creeps for sure.
Dusty
Seat in the restaurant (they were all like this)
Lifts look like they hadn’t been cleaned in the entire time the building had been there
Even the sanitizer needs help to stay clean!
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value hotel
This is a large hotel in an excellent location for the train station. It is 0.5 miles from the city centre. It has parking, but for a fee (£12 per night). Our room was on the 3rd floor and was large, clean and comfortable. We used the stairs but the lift is very small, so may be a problem for less mobile guests. The breakfast was very good, although we were surprised to see dogs allowed in the restaurant area. The hotel displays a lot of history, which was interesting to see and read about. There are some parts in need of a little TLC, but overall the hotel was very good value for money.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Meryl

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the second time that I have stayed in this hotel and absolutely love staying there the staff are amazing and will be be coming back again
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Tim

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
December 2023
Fun lobby, good breakfast, you pay for what you get room-wise. Tired furnishings in the room, bathroom in need of upgrade.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Gareth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, friendly staff
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Ian

Viaje en pareja
Le gustó: Servicios
Pleasant stay - dined in Kings Grill - mixed grill was very disappointing, and very slow service - no complaints with breakfast was great with great choice
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Phil

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas 23
I stayed for one night Boxing Night last minute as no trains home after a hotel stay elsewhere. It was a nice hotel but not for me generally. The room was lovely and couldn’t fault, but outside of that I felt like I was in a nursing home and I am in my 50’s. The room was in an annex 7 floors up with a broken lift, so not easily accessible. The breakfast was poor, lukewarm, mass produced, canteen style. Unfortunately wouldn’t stay again. On a positive great character hotel, dated but the room I had was modern, amazing bathroom and comfortable.
Se hospedó 1 noche en diciembre de 2023