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Opiniones de Americas Best Value Inn & Suites Waukegan Gurnee

2 out of 5
Americas Best Value Inn & Suites Waukegan Gurnee
411 S. Greenbay Road, Waukegan, IL

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 20 de 291 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 291 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 99 de 291 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 291 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 64 de 291 opiniones" "

5.6/10

Limpieza

6.4/10

Servicio y personal

6.0/10

Servicios

5.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Habitación con muchas cosas rotas o remendadas, olor no muy agradable, el aire acondicionado servia pero con baja intensidad. Desayuno bien pobre.
Se hospedó 3 noches en enero de 2020
Respuesta de Guest Relations, el 7 feb. 2020
Guest feedback is always appreciated and welcome as it helps us continually improve. We're disappointed to hear that these aspects of your visit were less than satisfactory. Please know that these concerns will be reviewed with our maintenance and housekeeping teams. It's our hope that you will consider staying with us again in the future. It would be our pleasure to provide you with the exceptional stay that you expected and deserve.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La limpieza del breakfast area personal siempre atentos y amables
Se hospedó 4 noches en diciembre de 2018

6/10 Aceptable

Lee Ann

Le gustó: Servicio y personal y comodidad de las habitaciones
I'm betting this has been recently bought, and the new owners are trying to fix it. There were some building materials in the lobby. That said there were many rooms with no numbers on the door, my key took about 10 trys before it would let me in, they had to bring in a lamp because one of the ones in the room didn't work, and we found someone else's leggings in our room as we were packing to leave. Not hidden, and didn't see them the day before. There was no microwave or desk in the room. Never saw a pool, but not saying it wasn't there. It was a bed for 2 days, but not much more. Good wifi though:)
Se hospedó 2 noches en abril de 2022

2/10 Terrible

Shyanne

Viaje familiar con niños
No le gustó: Limpieza y servicio y personal
Crappy hotel very dirty and not well maintained
Se hospedó 2 noches en febrero de 2022
Respuesta de Management , el 7 feb. 2022
Shyanne, We apologize for any inconveniences you may of had during your stay. We will look into what happened and take all corrective actions.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 3 noches en junio de 2021
Respuesta de ABVI Waukegan , el 3 jul. 2021
Thank you so much! We look forward to serving you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020

2/10 Terrible

Nelle

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Blankets were ripped and had stains and burn marks. Smelled bad.
Se hospedó 1 noche en febrero de 2020
Respuesta de Dan, el 26 feb. 2020
We apologize for the inconveniences you had. Rest assured that we will take all corrective actions.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en febrero de 2020

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing. The only thing that wasn't horrible was the location. It seems to be in the middle of everything for the most part. But that's it.
Se hospedó 3 noches en enero de 2020
Respuesta de General Manager, el 3 feb. 2020
Thank you for joining us during your recent trip. Though we are happy that you found our location to be remarkable, it's unfortunate that the same cannot be said about other aspects of your stay. We would have loved to learn more about the elements of our service that did not meet your expectations so that we could have promptly addressed them. We hope to hear from you soon and wish you all the best going forward.

6/10 Aceptable

MomofaSailor, Texas

Viaje familiar
Le gustó: Limpieza y servicio y personal
It will work for a night stay for graduation. Breakfast not great but you won’t be hungry.
Se hospedó 2 noches en enero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
My stay
Customer service the staff in general is amazing very very helpful very very friendly very accommodating! On another note ... a little updating would do that hotel wonders, ie newer towels Newark carpet newer paint ECT. But other than that it was a good stay for the money
Se hospedó 2 noches en enero de 2020

2/10 Terrible

fumicon23

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very dusty and not clean at all. The wall had some holes and some off paint spots too. The first night we didn’t have shampoo and conditioners. I thought this hotel doesn’t provide it but next day after I came back to the room and I saw they put them in the bathroom so that means they didn’t prepare the room for the guest. The site said continental breakfast but it was very poor contents. That made me feel no breakfast is better than that. The front was always empty and people weren’t there.
Se hospedó 2 noches en diciembre de 2019
Respuesta de General Manager, el 12 dic. 2019
We set high expectations for ourselves, so we are sorry to see your stay was not to our standards. Rest assured, we will improve upon our cleanliness and housekeeping efforts moving forward. Furthermore, we will note your comments regarding breakfast. Enjoy your trip home and we hope to have another chance to impress you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
The rooms were good size. They had the heat going when we got in so it was warm when we walked in the room. It was snowing outside so was nice to come into warm room.
Se hospedó 3 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Servicios
I was the last room by the stairs and heard every time someone came downstairs through the door. No washcloths and didn’t have any soap for the bathroom. The curtains were short so the light from the building outside shined through.
Se hospedó 2 noches en octubre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beds could have been softer. There were little holes all over the walls.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
It's not bad for the price but it wasn't the location I was expecting
Se hospedó 3 noches en octubre de 2019

4/10 Malo

Nicole

Viaje familiar
Le gustó: Servicio y personal
The staff was nice and very helpful wuth assisting wuth transportation and ny concerns. I was uoset because my card was charged but they stated the did not charge ny card. When i paid cash for the room
Se hospedó 5 noches en septiembre de 2019
Respuesta de Guest Relations , el 7 oct. 2019
Dear Nicole, Thank you for sharing the details about your recent visit. Please accept our apologies if there were any issues regarding your credit card during your time with us. We are delighted that our attentive staff was able to attend to your needs, which added value to your stay. Please grant us the opportunity to change your perceptions during your next visit.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
That staff was helpful and was a quite place to stay second time we have stayed and it was pleasant
Se hospedó 4 noches en septiembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was nice but the property and facility is in terrible condition and unkept!
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

JK, Norwalk

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Early check in and friendly staff. The only con would be a little better with cleanliness but overall, great stay!
Se hospedó 4 noches en agosto de 2019

6/10 Aceptable

Frank, California

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel is very out dated. Wired smell as soon as I opened room door. Smelled like a mixture of mold, mildew and urine. Rust in restroom along floor and ceiling. Staff was respectful. Check in/out was very fast. Had no time to try the breakfast but it looked and smelled delicious.
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2019

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible nasty hotel they didn’t give me my refund
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Patricia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
The room was in terrible shape. Curtains were torn and dust everywhere. I took pictures of all this. Towels had stains. We left a day early as it was just to filthy to stay
Stain on towels
Hook on bathroom door
Holes in walls
More holes
Se hospedó 5 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The continental breakfast can be improved, and the towels need to be replaced “daily” otherwise I liked it. Great location.
Se hospedó 4 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked how fast the service was when we had first gotten there. We had been on the road for 10 hours and we were trying to hirry get checked in, change, and then go eat. The manager took no time to get us all in. He even got my Mom and I a room next to my Dads.
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Buddy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed here to attend Navy Boot Camp graduation for my child. It’s my second time attending and we stayed here before. Staff is super nice.
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
I liked the location and the closness of restuarant and the naval exchange. The hotel itself was excellant but my room was not as clean as expected
Se hospedó 2 noches en agosto de 2019

4/10 Malo

tom

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en julio de 2019

8/10 Bueno

AUDREY

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the Flexibility of check-out. They gave us 1 extra hour. ^_^
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2019

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicios
I did not like anything about this property. The property was old, run down. Torn curtains, plastic bag wrapped around smoke detector, boxes stacked up in one of the common rooms, no amenities, a squirrel living in the space of a missing air conditioner are just a few of the things. The only good thing I can say about the place was the maid was very pleasant and helpful. Definitely would not stay again.
Se hospedó 2 noches en mayo de 2019
Respuesta de General Manager, el 5 jun. 2019
Your comments about your recent stay are gratefully received, as we always appreciate learning ways to better our accommodations. We sincerely apologize that we were unable to meet your expectations, though we're glad to know our helpful housekeeping staff could brighten your stay. We'll work diligently based on your comments to make sure we provide nothing but the best for our future guests. Again, thanks for reviewing, and we wish you all the best.

2/10 Terrible

Cliente verificado

Se hospedó 11 noches en mayo de 2019

6/10 Aceptable

Wesley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location where I had to go, not that far from my sister place. Less than 6 minutes
Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Dominique

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property was very run down. The outside looked ok but once you got into the rooms it was raggedy.
Se hospedó 3 noches en marzo de 2019

4/10 Malo

Cliente verificado

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
The room was recently spackled and not even repainted. The smell overcame the room and we had to open the window the majority of the first day which didn't have a screen. The room had not been even remotely recently dusted. The bathroom was dirty. The free WiFi was not working. The breakfast was not Continental as listed and was very limited.
Se hospedó 2 noches en marzo de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Carpet needs to be clean, beds are terrible. Obviously you get what you pay for. But beds feel like they're only springs. Staff was nice and courteous
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Breakfast not a breakfast, just coffee and piece of bread.
Se hospedó 2 noches en marzo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Booked this hotel to go to my sisters navy graduation. They have a bus that runs from the hotel to the base which is awesome but if you drive it’s only a quick 10min drive. The price is awesome and their rooms were nice and clean. The customer service was also wonderful. Very friendly people!
Se hospedó 2 noches en enero de 2019

4/10 Malo

JP, Washington, D.C.

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel room was poorly lit, even with all lights turned on. The walls were thin enough I could hear the occupants of the neighboring room while they held a normal conversation. The room's walls had water damage, as well as holes from previously mounted equipment (shelving or television, I suspect). Heat was provided by a wall-unit that had to be unplugged to shut off, and the plug was hot to the touch (indicating a wiring problem). The hotel staff was quite friendly; however, housekeeping does not clean your room until after you check out (if you're staying multiple days, housekeeping will not bring you fresh towels or make your bed).
Se hospedó 2 noches en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2018

2/10 Terrible

Anish

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
not good
The bed spread and towels were dirty. Rooms looked old.
Se hospedó 2 noches en noviembre de 2018

4/10 Malo

Greg

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Less then Impressed
Dirty room with shoe prints on the wall along with dust on all wall Art. Shower leaked when you used it and the Drywall was fall off the wall around shower.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
1) liked location being convenient and accessible 2) disliked no coffee pot in room and no elevator
Se hospedó 2 noches en octubre de 2018