Vista frontal de la propiedad

Opiniones de Chicago Marriott Oak Brook

3.5 out of 5
Chicago Marriott Oak Brook
1401 W 22nd St, Oak Brook, IL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 473 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 125 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1001 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Galdina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relation Management, el 3 oct. 2023
Hi Galdina,Thank you for the perfect rating! It's fantastic to know that you found our facilities and services to your satisfaction. We continuously strive to provide a memorable experience for our guests, and it's rewarding to see that our efforts have paid off during your visit. We hope to have the pleasure of welcoming you back in the near future!

10/10 Excelente

Alex

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the free parking, didn’t like the WiFi fee..
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
todo bien, recepción excelente, comida muy bien, falta limpieza en los cuartos, la alfombra muy sucia
Se hospedó 5 noches en junio de 2019

8/10 Bueno

Fabiola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Sandy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Conferencias matrimoniales
Todo muy bien y muy bonito,las tiendas muy cercanas,pensamos volver otra vez
Se hospedó 1 noche en febrero de 2019

6/10 Aceptable

Adriana

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
La calefacción no servía bien. El baño un poco incómodo y chico. El desayuno carísimo Que mal que tenga que ser uno miembro de la cadena de hoteles para que no le cobren a uno el internet en los cuartos. El servicio telefónico pésimo.
Se hospedó 5 noches en noviembre de 2018

10/10 Excelente

Fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Pauline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The smiles and friendly welcome of staff at check in...and then a beautiful room ..comfortable, relaxing and very peaceful..I truly felt this was the place for a perfect vacation..I definitely plan longer than a one night stay next time!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Specialist, el 20 may. 2024
Hi Pauline,We're delighted to hear about your positive experience at our hotel! Our dedicated team takes pride in providing exceptional service, ensuring that each guest feels warmly welcomed and comfortable throughout their stay. It's wonderful to know that you found your room to be both luxurious and tranquil, setting the perfect tone for a relaxing vacation. We look forward to welcoming you back for a longer stay in the future, allowing you to fully indulge in all that our establishment has to offer.

10/10 Excelente

Marlo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing at this hotel. Check in was great, Justin was so polite!! Breakfast was really good and I had the M club access for appetizers and soda/water/coffee and it was wonderful. We were in the renovated rooms and they are beautiful. I don't know how many are finished being renovated but maybe ask for one when checking in. They are really nice.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relation Management, el 17 may. 2024
Hi Marlo,It warms our hearts to know you had a wonderful time at our hotel. We strive to provide a comfortable and memorable experience for our guests, and we're thrilled that we succeeded with you. Come back anytime!

8/10 Bueno

carmen

Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relation Management, el 21 may. 2024
Hi carmen,Thank you for the high rating. We’re happy to know we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back for another memorable visit!

8/10 Bueno

Bijaya, Macomb Twp

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Service was good. Checkin and facility briefing was lot to digest.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relation Management, el 23 abr. 2024
Hi Bijaya,Thank you so much for your review and rating! It's always our goal to provide exceptional service and a comfortable experience. We look forward to welcoming you back soon!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relation Management , el 23 abr. 2024
Hi Thomas,We are glad you had a wonderful stay. Thank you for choosing us, and we look forward to hosting you again soon!

10/10 Excelente

Ayotunde

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall experience was great, but the hotel facilitator 'Expedia' wasn't as flexible as bookings.com, so this will def be the first and last time I use Expedia to make and future reservations. Thanks.
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relation Management , el 26 mar. 2024
Hi Ayotunde,Thank you so much for taking the time to rate your stay and share your positive feedback. We are thrilled that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon!

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Relation Management, el 12 mar. 2024
Hi Paul,Thank you for your perfect rating! We strive to provide exceptional service and amenities to all our guests, and we are glad we were able to do that during your stay. If there's anything specific you enjoyed during your stay, or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back soon!

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Food at the bar was surprisingly good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 17 feb. 2024
Hi Stephen,We're thrilled to hear that you enjoyed the food at our bar! Our culinary team takes great pride in crafting delicious dishes using high-quality ingredients, and it's rewarding to know that their efforts were appreciated. We strive to provide exceptional dining experiences for all our guests, and your positive feedback serves as validation of our commitment to quality. Thank you for choosing to dine with us, and we look forward to welcoming you back for more delightful culinary experiences in the future.

8/10 Bueno

Leigh, Glen Ellyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve stayed at numerous properties in Oakbrook and this is my far my favorite for the money. It’s a solid hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Specialist, el 11 feb. 2024
Hi Leigh,We're thrilled to hear that you found our hotel to be your favorite among the properties in Oakbrook, especially considering its value for the money. Providing a solid experience is at the core of what we aim for, and it's rewarding to know that we've met your expectations. Your positive feedback motivates us to continue delivering exceptional service and accommodations to all our guests. We hope to have the pleasure of welcoming you back on your next visit to Oakbrook.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Specialist, el 10 feb. 2024
Hello,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

Robert, Bettendorf

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relation Management, el 21 mar. 2024
Hi Robert,We appreciate you for choosing us for your accommodation needs. Your satisfaction is our utmost priority, and we are dedicated to continuously improving our services to ensure each guest has a memorable and enjoyable stay. If there's anything specific that you believe we could have done better or any issues that you encountered during your stay, please don't hesitate to share them with us. Your insights are incredibly valuable to us, and we are committed to addressing any concerns you may have had. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.

10/10 Excelente

Doris M

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Relations Specialist, el 10 feb. 2024
Hi Doris,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excelente

Max

Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist, el 5 feb. 2024
Hi Max,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excelente

James, Arlington Heights

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist, el 3 feb. 2024
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Bueno

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The bed was extremely comfortable. Although the lobby was very nice and updated the rooms are in desperate need of an update.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Specialist, el 27 ene. 2024
Hi Hector,We appreciate your positive feedback on the comfort of our beds and the welcoming ambiance of our lobby. It's wonderful to hear that you found those aspects of your stay enjoyable. Regarding the rooms, we understand that individual preferences vary, and we value all guest feedback. Our commitment to providing a comfortable and pleasant experience remains a top priority, and we will certainly take your observations into consideration as we continue to assess and enhance our accommodations. Thank you for sharing your thoughts with us.

8/10 Bueno

Christian

Se hospedó 3 noches en enero de 2024
Respuesta de Guest Relation Management , el 24 ene. 2024
Hi Christian,Thank you for your high rating and for choosing us for your accommodation needs. We hope to welcome you back soon with our continuous improvements to our services and amenities for our guest's satisfaction. Please have a safe travel to your next destination!

6/10 Aceptable

Michelle, River Forest

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist, el 30 dic. 2023
Hi Michelle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excelente

james

Viaje familiar
Le gustó: Condiciones de la propiedad
Great staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management, el 26 dic. 2023
Hi James,Thank you for your kind words regarding our staff. We're thrilled to hear that you had a positive experience with our team during your stay. Our staff takes pride in providing exceptional service, and your feedback serves as motivation to continue delivering memorable experiences to our guests. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excelente

Josie

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Specialist, el 25 dic. 2023
Hi Josie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excelente

Adam

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The only thing that would improve the room would be to add USB plug ins to power devices.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relation Management , el 20 dic. 2023
Hi Adam,We appreciate the perfect rating and your feedback. It will be shared with our management for additional improvements to our services. Please visit us again whenever you are in the area!

6/10 Aceptable

Dan

Le gustó: Servicio y personal
No le gustó: Servicios
Property could use a lot of updates. Stayed at much nicer hotels for far less money.
Respuesta de Guest Relation Management, el 6 feb. 2024
Hi Dan,Thank you for your feedback! We appreciate it a lot and rest assured will be shared with management for review. It ha always been our goal to provide only the best, and this will help us further improve our services and offerings. We hope to welcome you back soon!

6/10 Aceptable

Steve

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
This is an old property that completely needs updating.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management , el 7 dic. 2023
Hi Steve,Thank you for choosing our hotel. We appreciate your feedback and rest assured that this has been shared with our management for further improvement to our services and facilities. We hope to host you again soon!

4/10 Malo

Carolina

Viaje familiar
Le gustó: Servicio y personal
Beds are very uncomfortable and the rooms and bathrooms at this location are extremely dated.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management , el 29 nov. 2023
Hi Carolina,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they provide valuable information that allows us to enhance our guests' experiences. In our ongoing commitment to provide the best possible experience for our guests, we are actively exploring opportunities to upgrade our bedding and refurbish our rooms and bathrooms. We understand the importance of a good night's sleep and a pleasant environment, and we want to assure you that steps are being taken to rectify the issues you highlighted. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 Excelente

Trpimir

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 21 nov. 2023
Hi Trpimir,Creating a welcoming and comfortable space for our guests is our top priority, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of hosting you again on your next visit. Safe travels!

6/10 Aceptable

Christopher

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
On the plus side, all but one of the 8 or more members of the staff with whom I interacted were courteous, helpful, well-informed and accommodating. The room was clean, as one would expect from a Marriott. The location was excellent, across the street from the Oakbrook Mall and near many restaurants, services and stores, including a Costco. On the negative side, on-going construction work made repeated loud, jarring interruptions to phone and in-person conversations. I had packed my swimsuit, but the swimming pool is permanently closed. The hotel does not divulge in advance that it does not provide free internet connectivity; rather, they charge a minimum of $14.95/night for even limited internet access unless the guest is a member of Marriott's Bonvoy Club. The so-called "business center" where one can, in theory, use the internet "for free"--and print off such items as boarding passes--consists of part of one raised counter on which sit two PCs and beneath them, a printer. Use of these either costs money or requires signing up with a third party supplier eager to grab a guest's credit card number and/or identifying information. This "business center" is in the middle of the main lobby, squatting just ten feet in front of the front desk (itself merely 3 or so stations beside which 1 or 2 people (if the guest is lucky) are standing. The main lobby is underwhelming, to put it kindly. The room itself had no working coffeemaker, no microwave, no fridge and so on. Sad.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 20 nov. 2023
Hi Christopher,We are delighted to hear that the majority of our staff left a positive impression on you with their courtesy, helpfulness, and knowledge. It's our goal to provide excellent service, and we are pleased that you found our location convenient, being across the street from the Oakbrook Mall and in close proximity to various restaurants and services. We also appreciate your feedback on our internet connectivity policy. We understand the importance of staying connected, and we will review our communication to ensure that guests are informed about the internet access options available. Your comments regarding the business center are duly noted, and we will assess ways to enhance this facility for the convenience of our guests. Please be assured that we take your feedback seriously, and we will work diligently to address these issues to enhance the overall guest experience. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.

2/10 Terrible

Christy L

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relation Management, el 14 nov. 2023
Hi Christy,Thank you for your rating and for choosing us for your accommodation needs. We strive to provide the best quality and service to our guests and we hope that your next visit with us will be a more enjoyable one.

10/10 Excelente

Robert

Se hospedó 3 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 1 dic. 2023
Hi Robert, We appreciate your perfect rating! We are very pleased to know that you had a fantastic experience. We look forward to hosting you again soon!

10/10 Excelente

Reginald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Guest Relation Management, el 9 nov. 2023
Hi Reginald,Your perfect rating warms our hearts, and we appreciate you for choosing us. We hope to see you back at our hotel soon so we can provide another exceptional experience!

8/10 Bueno

Joy

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Relation Management, el 7 nov. 2023
Hi Joy,Thank you so much for taking the time to rate your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excelente

Marquita, South Holland

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 20 nov. 2023
Hi Marquita,We are thrilled to know that you had a wonderful experience during your stay with us! Thank you for taking the time to rate your stay. It means a lot to our team. We hope to welcome you back soon for another enjoyable stay. Safe travels!

8/10 Bueno

Steven

Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relation Management , el 20 nov. 2023
Hi Steven,Our team takes pride in creating memorable experiences, and it's wonderful to hear that we succeeded with you. Thank you for your high rating, and we look forward to serving you again in the future.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management , el 30 oct. 2023
Hi guest,We appreciate your rating and we hope that we can have the chance to host you again and impress you with our continuous improvements of our services and amenities. Please visit us again!

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relation Management, el 28 oct. 2023
Hi James,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Aceptable

Tatsuya

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 23 oct. 2023
Hi Tatsuya,We appreciate you for choosing our hotel. We look forward to welcoming back soon with lots of improvements to our services and amenities!

10/10 Excelente

jt

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 13 nov. 2023
Hi jt,Thank you so much for taking the time to share your perfect rating! We are thrilled to know that you had an exceptional experience during your stay. Our team works hard to provide top-notch service and create memorable moments for our guests. We look forward to welcoming you back for another fantastic stay. Safe travels!

6/10 Aceptable

Janine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
the room was inexpensive but very outdated
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management , el 21 oct. 2023
Hi Janine,We appreciate your for choosing our hotel for your accommodation needs. We are pleased to know you enjoyed the value, rest assured that we are continuously improving our services and facilities and we hope to welcome you back soon and experience those changes!

10/10 Excelente

Arnold

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Need to stay for one night. My wife had to compete next day. Marriott had event harvest moon ballroom competition. Nice venue & staff friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 17 oct. 2023
Hi Arnold,We appreciate your positive review and your decision to choose our hotel. We're dedicated to making every visit special, and we can't wait to welcome you back for another great experience!

6/10 Aceptable

Laura

Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relation Management, el 20 oct. 2023
Hi Laura,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Excelente

Jena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relation Management, el 17 oct. 2023
Hi Jena,We're truly honored by your perfect rating! We take pride in delivering exceptional service, and your rating confirms that we're on the right track. Please visit us again!

10/10 Excelente

Artur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location. Hitel needs refresh.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 16 oct. 2023
Hi Artur,Thank you for taking the time to share your positive feedback and rating. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!

2/10 Terrible

Vinothkumar

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Guest Relation Management, el 16 oct. 2023
Hi Vinothkumar,Thank you for choosing us for your accommodation needs. We continuously work on further improving our services and amenities for our guest's satisfaction and we hope that your next stay will be a much better one.

8/10 Bueno

Eliezer Dos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was outdated, other than that everything was fine.
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relation Management, el 13 oct. 2023
Hi Eliezer,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that, overall, you had a fine experience during your stay. We appreciate your comment about the room being outdated, and we'll take this into consideration as we work on improving the guest experience. We look forward to serving you again and providing you with an even better experience in the future.

4/10 Malo

Amy

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Disappointing
For the price, pretty disappointing. The rooms are dated and the bed is horribly uncomfortable (king room). The bathroom (Toilet/Shower) is so small you need to practically stand on the toilet to shut the door. Shower dripped all night. Housekeeping knocked at 7:45 to start cleaning our room on check out day, even though we had til 11:00 which was annoying. First room we were sent to had a horrible order and a large mechanical device in the room (some sort of heater to dry something maybe??) So had to go back down and get another room. Overall, was expecting more out of a Marriott in Oakbrook. Felt more like a 3 star in a less prominent area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relation Management, el 13 oct. 2023
Hi Amy,Thank you for bringing this to our attention. We understand the importance of a good night's sleep, and we are continuously working to improve the comfort of our rooms. Your comments are extremely valuable in this regard. This is not the level of quality we aim to provide our guests, and we will take your comments into account for future improvements. This is certainly not the impression we wish to leave with our guests, and we will investigate what led to this situation to ensure it does not recur.Your feedback is invaluable to us, and it is through comments like yours that we can address areas of improvement. We appreciate your patience and hope that you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.