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Opiniones de Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3700 N Wilke Rd, Arlington Heights, IL

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 432 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 269 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 104 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 1002 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Yaitza

Se hospedó 1 noche en agosto de 2023
Respuesta de Sonesta Select Staff , el 15 ago. 2023
Thanks for the review. Have a great day!

4/10 Malo

Mirian

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Bueno solo para un noche. El agua de la alberca se veía verde.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations, el 26 jul. 2023
Dear Mirian,Thank you for reaching out, though we're distressed to learn that you didn't have the comfortable visit we are known for. Please know that we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

8/10 Bueno

Tania

Se hospedó 2 noches en julio de 2023
Respuesta de Sonesta Select Staff , el 31 jul. 2023
Thanks for the review! Hope to make that a 5 out of 5 next time!

2/10 Terrible

Mariana

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mala experiencia
Desafortunadamente mal, no hicieron la limpieza de la habitación ninguno de los 4 días, no había desayuno como tal de acuerdo a lo que decía que se incluía, el lavabo tapado y poca atención del personal
Se hospedó 4 noches en abril de 2023
Respuesta de Guest Relations, el 16 abr. 2023
Dear Mariana,Hearing from our valued guests aids our constant growth and improvement, so thank you for reaching out. What you have described does not convey a typical experience at our property, and we regret dropping the ball on this occasion. Rest assured, your concerns will be shared with the respective teams as we constantly strive to make the appropriate changes and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

Victor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me pareció muy bien, excepto el depósito de $100 dólares que ya van 6 días y no me lo han devuelto.
Respuesta de Nimesh, el 30 dic. 2022
Sorry, But deposit refund probably get back in 4 to 5 business days but if there is any holiday between the week days it would be late. Sorry, but it will get back to your bank account as soon as possible

6/10 Aceptable

Nestor

Le gustó: Limpieza y servicio y personal
AC no funciona manualmente
Muy bien, el aire acondicionado no funcionaba manualmente 😞😞, demasiado calor el cuarto
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Erika, Lone Tree

Viaje en pareja
No le gustó: Limpieza y servicios
El cuarto estaba pésimo
Se hospedó 1 noche en junio de 2022
Respuesta de Guest Services, el 25 jun. 2022
Dear Erika, While we're glad you enjoyed our location, it is unfortunate that not everything about your stay with us was as you expected. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. In the future, please do not hesitate to let us know of any issues as they occur. Thank You, Sonesta’s Brand Reputation Team

2/10 Terrible

Siana

No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Carlos

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Muy mal la persona que me atendió ayer
La gerente que me atendió en mi reservación día sábado al ver mi pasaporte me dijo que no tenía cuarto para mi cuando yo ya tenía my cuarto reservado
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 21 oct. 2021
Thank you for your review!

10/10 Excelente

JAIME

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio. Pero el desayuno es pagando. Tiene laundry que me parecio fantastico
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 21 oct. 2021
Thank you for your review.

10/10 Excelente

Jj, Arlington Heights il

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
La atención del personal excelente Cuartos limpios todo muy bien en general
Se hospedó 1 noche en octubre de 2018

2/10 Terrible

Charles

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smoking 🚬 in the rooms
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

BORIS

No le gustó: Limpieza, servicios, condiciones de la propiedad
Very unclean and horrible smell within the property
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Denny

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We stayed here for a week and at 75 a night for a king suite I must say yes it’s older. It’s clean the remodeling first and second floors, so there is a lot of a lot of dust dirt and elevator shut down hallways filled with overspray. My thought would be you’d have to shut down and let them take care of a whole one floor at a time, but that staff were very helpful outgoing a little high priced on the snacks and I thought it was a $75 deposit for the dog turns out to be a $75 charge. Other than that I gave it a three it’s not a high dollar motel there is plenty of them around here was not looking to spend on a godly amount of money when I’m here on business , not in room to offer
Se hospedó 2 noches en abril de 2024

2/10 Terrible

donald, Grand Blanc

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
website shows a hot tub…it’s now filled in and tiled over…pool area was discussing…pool water smells
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Shelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Dennis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Was not informed about construction in the hotel prior to arriving. Most floors were cordoned off and common spaces were quite dirty. The rooms themselves were clean and the staff was very courteous.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kamesha

Viaje en pareja
The staff were great! They accommodated us for everything we asked for it was a great experience
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Elizabeth

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Amy, PAW PAW

It would have been nice to know that the property was under renovation. My room had to tv service either. The lobby/breakfast area had no heat.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Mayur

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and helpful staff
Se hospedó 8 noches en marzo de 2024

4/10 Malo

Kim

Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was aweful. There was piled up garbage and linens in front of the doors and in ice area that wasn't picked up for days.
Se hospedó 4 noches en marzo de 2024

4/10 Malo

Vanessa

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Website doesn’t say place is dirty floor & couches stains television not working
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

John

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I knew there were non street facing rooms but when I asked for one I was denied. The street facing rooms were so noisy it was impossible to get a peaceful sleep. The entire building was dirty.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Kateryna

Le gustó: Servicio y personal y servicios
Good place to stay inn
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Ashley

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
No TVS? I should get a refund our bathroom literally is covered in water I’m scared to even turn the shower on! The beds still had hair on them from the last person! Just sick all around 0 stars!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michelle

Viaje de negocios, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Legit
Se hospedó 5 noches en febrero de 2024

6/10 Aceptable

Joy, Buffalo grove

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Property is undergoing renovation. The staff is very friendly and helpful. Breakfast options are very basic ( no meat and bad coffee) and saw large flies around breakfast counter. Room was kind of darkish and seemed semi-clean.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Morgan

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Got to our room it feels very cramped with the way the furniture is placed. The tv doesn’t have cable or it wasn’t working so it was literally useless. The bed was firm and uncomfortable. The hotel is under construction so some of the elevators our out of service which means you have to walk all around the hotel to get to a working elevator. (If that’s what you want to call it, never trusted an elevator less.)
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Gustavo

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No tv antena, the pool was closed
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Samuel

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
List: Televisions didn't work, dead bolt door lock didn't work, only one elevator and one ice machine worked in the 4 story complex, stayed 2 days only two paper cups in room for both days for two people, no maid service for second day had to use same cups, no meat for breakfast and coffee was cold on second day, had eggs but they were cold crumbs first day. There is probably more but this is enough.
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Lauren

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
If I only had 3 words for this review, they would be Out of Order. The ice machine was out of order. All of the tv service was out of order. One of the elevators was out of order, the coffee machine at breakfast was out of order. They're renovating which is needed because it's definitely run down and outdated...but if they're going to neglect everything else during the process as well as expect guests to ignore the construction, they shouldn't charge this much. The only employee I interacted with was very nice. That's the only good thing I can say about this stay.
Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Michele

Viaje de negocios, Viaje en pareja
I want a refund no tv no clock no ducking station
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Cliente verificado

Hotel is under construction. No TV signal in rooms. Pool not available. Breakfast was scant. Called down twice to report TV outage. No returned call. Upon departure, another guest was in the lobby waiting to speak with the manager to render the same complaints. We were not advised upon booking or check in of these issues. We would have chosen another hotel. This hotel should be removed from hotels.com until they have appropriate accommodations.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Ironee

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Apparently going through renovations. Would have never picked that place had I known that. Walls were very then and tv did not work all night. I would actually like to see if I could get a credit due to the issues.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Kristen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Jeff

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
No TVs
Hotel was under construction. TVs didn't work in any of the 4 rooms we booked. We were told they knew about it and weren't telling anyone up front about it
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Stephen

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
-Room was very clean, bed was very comfortable -Very quiet, didn't hear much in the halls while staying here, slept well, didn't seem to be a lot of people staying here -Staff was very friendly and kind Cons -It is under construction so if you are looking for all the frills this isn't the place right now.. Would certainly stay here again as most important to me is a clean, quiet room.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Jo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was helpful. I just wished the T.V. was working because there was nothing to do.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

William

Le gustó: Servicio y personal
Under construction. Should be very nice when it’s completed but for now it’s chaos no TV service.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Cynthia

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
No cable TV, breakfast not served until 6:30(I had to leave at 5:30), hairs in shower, alarm didn’t work on radio, too, too soft pillows But it’s a quite area-
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Pamela

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were not informed until we checked in the hotel was under construction. The TV’s in the entire building were not working. The pool and restaurant were closed due to construction. Only one elevator was in use. Someone was smoking pot in that elevator and around the hotel all weekend, the room next to me had a dog that was barking. The chair in our room and carpet were disgusting. Continental breakfast was a joke. Cereal and bread. Waffle maker and coffee pots were broken along with the rest rooms on the main floor. It was horrible and I will be working on getting a refund as I paid $ 98 a night!!
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Anne

Viaje familiar
No le gustó: Servicio y personal
The room was fine. The hotel was under constructuon so the hallways werent that great. The biggest issue was that NOBODY was there when we tried to check in. Seriously, we had to wait 20 minutes for the girl to come and check us in. When she finally came, she smelled of alcohol. Iwouldve cancelled my reservation and gone elsewhere if it wasnt past check in time.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Bobbi

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Meh.
The cable service was out all three days. The original room was under the rooftop mechanicals and was noisy as hell. The front desk moved us to a better room,no problems. Overall, this hotel is a work in progress, and the pricing reflects that.
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Teresa

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Eduardo

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Misleading and Inaccurate description
This hotel is under major reconstruction, and the staff is doing nothing to make up for it. The hotel furniture is falling apart, the hallways to the elevator are loaded with drywall dust and debris. The breakfast is just sad, and the TV only played analog channels, and a very fuzzy picture at that. Swimming pool was out of commission, and when you looked into the hotel courtyard, all you saw was trash and litter, overturned patio chairs, tables and cushions. We had the impression this hotel had once been abandoned, and somebody is trying to bring it back to life. Please update the status of this hotel on your website. Don’t think I will be using Hotels.com in the future.
Se hospedó 4 noches en diciembre de 2023