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Opiniones de Courtyard Chicago Waukegan Gurnee

3 out of 5
Courtyard Chicago Waukegan Gurnee
3800 Northpoint Blvd, Waukegan, IL

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 652 de 993 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 993 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 993 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 993 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 993 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.4/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Víctor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente; mucha privacidad.
Se hospedó 1 noche en marzo de 2021
Respuesta de Mary M., GM, el 23 mar. 2021
Victor, Muchos gracias!

10/10 Excelente

gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel cómodo, limpio y con staff muy amable.
Llegue temprano y me dieron cuarto aún cuando no era hora de check in, el personal fue muy amable y el cuarto tiene una cama muy cómoda y es muy silencioso para descansar.

10/10 Excelente

Andre, Argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelene!
Muy buena ubicación, el hotel es hermoso y muy limpio.

10/10 Excelente

Andre, Buenos Aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Muy buena ubicación, y atención. El hotel impecable!!! Muy lindo en verdad. Sumamente recomendable.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very solid experience. Well kept property.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Richard

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John David, New Hope

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Staff was exceptional!! Everyone was helpful, inviting and made our experience great. Thanks to everyone
Se hospedó 1 noche en abril de 2024
Respuesta de Mary M., GM, el 23 abr. 2024
John David,Thank you for your fantastic comments about our staff!We are so thrilled that you had a great experience as our guest. Please come back soon!

10/10 Excelente

Sarah

Viaje familiar
Amazing customer service was greeted with a smile and respect I felt safe my kids felt safe the hotel is clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Mary M., GM, el 22 abr. 2024
Sarah,Thank you for your amazing review of our clean hotel and customer service. We appreciate you! Please come back soon!

10/10 Excelente

Alex

Se hospedó 1 noche en abril de 2024

10/10 Excelente

constance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great. They made sure we could watch the graduation without a problem
Se hospedó 2 noches en abril de 2024
Respuesta de Mary M., GM, el 10 abr. 2024
Constance,Thank you for the wonderful review. We were so happy to have you as a guest of our hotel during the Navy graduation.

10/10 Excelente

Bianca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff and service. Room was well kept.Loved the indoor pool and jacuzzi. It was nice to be able to use it even during the winter.
Se hospedó 3 noches en abril de 2024
Respuesta de Mary M., GM, el 8 abr. 2024
Bianca,Thank you for choosing to stay with us. I'm so glad you enjoyed our staff and service as well as the pool & jacuzzi. Please come back again soon!

10/10 Excelente

Angelique

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The stay here was great. We were staying at this location because our daughter graduated from Navy bootcamp. They had an info packet they passed out to Navy families that welcomed them and also came with instructions. Restaurants and shops were within close proximity. They only thing that I didn't like was that dinner service was closed both nights I was there. I chose this hotel because of the bistro inside it. I didn't get alot of time with my daughter so I wanted to take advantage of the pool, hot tub, and bistro instead of having to go elsewhere for the food. Anyway, other than that it was a good day and breakfast was good!
Se hospedó 3 noches en marzo de 2024
Respuesta de Mary M., GM, el 1 abr. 2024
Angelique,Thank you for your wonderful review and congratulations on your daughter's graduation from boot camp! We are so happy that the graduation packet came in handy for you. We appreciate your business.

10/10 Excelente

Cheryl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service, great hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mary M., GM, el 31 mar. 2024
Cheryl,Thank you for the wonderful review. We are so glad you found the hotel to have great service! Please come back again soon!

10/10 Excelente

Candice

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
Spacious and clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Mary M., GM, el 27 mar. 2024
Candice,Thank you for your wonderful review of our spacious and clean hotel. We appreciate your time and thank you for choosing us! Please come back soon!

10/10 Excelente

Joe

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great pool, staff and room
Se hospedó 1 noche en marzo de 2024
Respuesta de Mary M., GM, el 26 mar. 2024
Joe,Thank you for your fantastic review! We are so happy you were able to use the pool, and enjoyed our staff and new rooms. Please come back again soon!

10/10 Excelente

SAUNDRA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet
Se hospedó 4 noches en marzo de 2024
Respuesta de Mary M., GM, el 26 mar. 2024
Saundra,Thank you for your kind comments about our very clean and quiet hotel. We hope you come back again soon!

10/10 Excelente

Natalie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms have been upgraded & looked great! Walk-in shower in our room was amazing. Great place to stay, will definitely recommend again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mary M., GM, el 19 feb. 2024
Natalie,Thank you for your review. We appreciate your business and kind comments! Please come back soon!

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel room
Se hospedó 1 noche en febrero de 2024
Respuesta de Mary M., GM, el 19 feb. 2024
Brandon,Thank you for your wonderful review. We are so happy to hear that you found our hotel rooms to be excellent!Please come back soon.

10/10 Excelente

Cindy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great trip
The first person we meet in guest services was amazing, had us all laughing at check in. Our tv did not work so they quickly assisted uss with moving to a different room. Over very happy. Ps..bistro food was amazing!!
Se hospedó 1 noche en enero de 2024
Respuesta de Mary M., GM, el 2 feb. 2024
Cindy,We are so glad to be part of your great trip! Thank you for choosing to dine in with us at the Bistro. Please come back again soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay with a Family
Fantastic location for a family trip. Tons of food/shopping options. The hotel is newly renovated. Check in was quick and painless. Room was clean and well stocked with towels and blankets. Pool was clean and a great way for the kids to burn off energy. Starbucks in the lobby was an awesome start to the day. A great stay and would highly recommend.
Se hospedó 2 noches en enero de 2024
Respuesta de Mary M., GM, el 23 ene. 2024
Anonymous,We are so glad you had a fantastic stay for your family trip! I will be sure to share your wonderful review with the team. Please come back soon!

4/10 Malo

Zade

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Overall the place was very nice and rooms were well maintained. However, we were across from an extremely loud family and we had to call the front desk and complain. They never got more quiet and the hotel, did nothing about it. Extremely disappointed with the experience
Se hospedó 2 noches en enero de 2024
Respuesta de Mary M., GM, el 23 ene. 2024
Zade,Thank you for taking the time to complete your survey. We are so glad that you found our hotel to be very nice and our rooms to be well maintained. Our staff will continue to try harder when other guests disrupt your stay. We hope you come back soon.

10/10 Excelente

Jordan

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A fantastic stay while we celebrated our Sailor’s graduation. They even had print out packets which gave all of the info we needed for ticket pickup, maps, and information about drop off / base locations for the Sailors. Nearby places to walk and eat. Spacious rooms, very hot water and a pool, hot tub and gym to boot. Friendly staff, a cafe downstairs with Starbucks coffee. This is a great choice for your graduation event!
Se hospedó 3 noches en enero de 2024
Respuesta de Mary M., GM, el 23 ene. 2024
Jordan,Congratulations on your Sailor's graduation! You must be so incredibly proud. We appreciate your time in completing this survey as it is so important to us.

10/10 Excelente

Shannon

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We had a nice time. Disappointed that worker did not show up therefore during snowstorm we did not have food or drink service.
Se hospedó 1 noche en enero de 2024
Respuesta de Mary M., GM, el 18 ene. 2024
Shannon,Thank you for the wonderful review!I'm so sorry that my staff associate was not able to make it in during the snowstorm. Please let me know when you return so that I can buy you a complimentary drink! Thank you for choosing Courtyard!

10/10 Excelente

Flint

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great guest service. Thank you Erin
Se hospedó 1 noche en enero de 2024
Respuesta de Mary M., GM, el 18 ene. 2024
Flint,Thank you for your review and thank you for recognizing Erin for her service! Please come back again soon.Thank you for choosing Courtyard!

10/10 Excelente

Felicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Mary M., GM, el 11 ene. 2024
Felicia,Thank you for the wonderful review!Please come back again soon.

10/10 Excelente

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GREAT
Wow! Super convenient hotel with very friendly staff. Very clean. Room was comfortable and welcoming. I couldn't get the balcony door open but it's December so I didn't bother asking. Pool area is nice but watch your step it's very slippery. This is the best hotel especially for the price I have stayed at in a very long time. I will definitely be back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary M., GM, el 29 dic. 2023
Philip,Thank you so much for the wonderful review! We hope you come back to stay with us again soon.We have added caution signage to the pool floor for safety and would be happy to check the balcony door to make sure it is working properly.

8/10 Bueno

Kristin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here after a show at the theater. Enjoyed the whirlpool and pool. Walked to breakfast at a neighboring restaurant. Comfortable accommodations.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mary M., GM, el 13 dic. 2023
Kristin,So glad you enjoyed our whirlpool and pool after your show. Please come back again soon!

10/10 Excelente

Timothy J.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mary M., GM, el 13 dic. 2023
Timothy,Thank you for your great review. We appreciate it very much and hope you come back again soon!

10/10 Excelente

international

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the staff, very frinedly
Se hospedó 4 noches en noviembre de 2023
Respuesta de Mary M., GM, el 1 dic. 2023
international,Thank you for taking the time to send your review. We are so pleased that you enjoyed our very friendly staff! We really apprecaite your!

10/10 Excelente

Marqisha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely love what they have done with the place! Our new favorite spot! Staff was quick and attentive. Starbucks and restaurant on site that was delicious. Pool was very clean and quiet. Loved the balcony with courtyard view. Good dining options as well as department stores. Property was undergoing renovations at the time but wasn’t an inconvenience. Worth every dollar. Will be back!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mary M., GM, el 1 dic. 2023
Marqisha,Thank you for your time to complete a wonderful review!We appreciate your business and hope you return soon. We are so glad you enjoyed your stay!

10/10 Excelente

GERAD

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mary M., GM, el 13 dic. 2023
Gerad,Thank you for the wonderful review! Please come back soon!

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff were extremely helpful, kind and friendly!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mary M., GM, el 15 nov. 2023
James,Thank you for mentioning the Front desk staff in your review. I'm so glad they were so helpful.Please come back to see us again soon!

8/10 Bueno

James

Se hospedó 4 noches en noviembre de 2023
Respuesta de Mary M., GM, el 13 dic. 2023
James,Thank you for your review. We hope you come back again soon!

10/10 Excelente

JARED

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mary M., GM, el 13 nov. 2023
Jared,Thank you for the outstanding review!We appreciate it very much and hope you come back to visit us again soon.

8/10 Bueno

Daisy

Le gustó: Limpieza, servicio y personal, servicios
The property was under construction and was a bit inconvenient. Once we got checked into the correct room it was really nice and newly upgraded
Se hospedó 2 noches en octubre de 2023
Respuesta de Mary M., GM, el 16 oct. 2023
Daisy,Thank you for mentioning our brand new guestrooms and that you thought they are really nice!We appreciate it very much!

10/10 Excelente

Danelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Everything was perfect. I requested a fan and an extra sheet and they were very speedy to get my needs met! I would definitely stay again!
Se hospedó 1 noche en octubre de 2023
Respuesta de Mary M., GM, el 16 oct. 2023
Danelle,I'm so glad to hear that everything was perfect with your stay! We hope you come back again soon!

10/10 Excelente

Renata

Se hospedó 1 noche en octubre de 2023
Respuesta de Mary M., GM, el 13 nov. 2023
Renata,Thank you for the outstanding review!We hope you come back to see us again soon.

4/10 Malo

Nereida

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Dissatisfied
Check was great, nice and friendly. The next morning however was a different story. Went for our breakfast, which we had paid before hand. There was some mix up with breakfast for a group of soccer players (kids) that had the restaurant staff in a bad mood. They were rude and I could see how displease the group was. That attitude continued with us, my husband and I decided to leave. Customer service can make your stay great or unsatisfactory.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Employees are great. Other guest? People were having sex in one room with their door open. At 2am sounded like someone was being slammed against the wall 8 times.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Eilish

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is currently undergoing major refurbishment and so there is a bit of disruption to the area around the hotel and a temporary access has been created. However, the refurbished rooms are superb and the staff as always are unfailingly welcoming and helpful
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Nicole

Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The first room we were in was so small and not what I was expecting they moved us to a different room. There was construction all over the hotel and the indoor pool was freezing and the hot tub was not turned on.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mary M., GM, el 28 sept. 2023
Nicole,I'm sorry to hear that we missed on your expectations. We hope you give us the opportunity to host you again after our renovation is completed.Thank you for your note!

10/10 Excelente

jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mary M., GM, el 13 sept. 2023
Jeffrey,Thank you for the wonderful review!Please come back again soon.

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Outstanding customer and janitor services
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mary M., GM, el 13 sept. 2023
Juan,Thank you for your outstanding review!Please come back again soon.

10/10 Excelente

Dmitry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like this very convenient place
Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M, GM, el 28 ago. 2023
Dmitry,Thank you for the wonderful review!Please come back to stay with us again.

10/10 Excelente

Dean

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Both of the women that work there the lady at the front desk, and Molly were so much help especially the lady that helped me check in I'm sorry I forgot her name but she is truly awesome
Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M., GM, el 5 sept. 2023
Dean,Thank you for recognizing our awesome staff! The team tries very hard to ensure everyone feels the way you do and we appreciate your time in recognizing them.Thank you!

10/10 Excelente

Sean

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Very clean. Great service.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M., GM, el 14 ago. 2023
Sean,Thank you for your comments about great service and very clean hotel!We appreciate your comments so much.Please come back soon!

10/10 Excelente

John

Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M., GM, el 5 sept. 2023
John,Thank you for the outstanding review! We appreciate it very much. Please come back soon!

8/10 Bueno

Kimie

Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M., GM, el 28 ago. 2023
Kimie,Thank you for your review of our hotel. We appreciate it very much and hope you come back to stay with us again.

10/10 Excelente

Kevin

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de Mary M., GM, el 8 ago. 2023
Kevin,Thank you for the great review! We truly appreciate it very much. Please come back soon!

10/10 Excelente

Erica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and well-maintained property with spa-like decor.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mary M., GM, el 2 ago. 2023
Erica,Thank you for taking the time to review us! We are so happy that you noticed our clean and well-maintained property! Please come back again when in the area.