Exterior
Ver disponibilidad

Opiniones de Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel

3.5 out of 5
Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel
300 S Frontage Road, Burr Ridge, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 416 de 772 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 206 de 772 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 74 de 772 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 772 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 772 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Problemas con la piscina terrible menos duna hora
Se hospedó 1 noche en marzo de 2021
Respuesta de Beth, el 25 mar. 2021
Thank you for your review!

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en diciembre de 2020
Respuesta de Beth, el 27 dic. 2020
Thank you for your review!

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Rogie, el 13 oct. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was awesome.
Se hospedó 1 noche en abril de 2019
Respuesta de Beth, el 22 abr. 2019
Thank you so much for your review!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2018
Respuesta de Beth, el 24 jul. 2018
Thank you for your review!

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property. Staff was accommodating and the rooms were clean, modern and comfortable
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Thomas

Viaje en pareja
Le gustó: Limpieza y servicio y personal
coffee pot did not work, the A/C unit, the fan was too load. the shower glass encloser leak water all over the floor, I cleaned it up. room 133. I reported this to the clerk at the desk and they ask me for a $50 dollar room deposit in case of damage done to the room when I checked in. I sure that is credited back to me. I will think twice before I book again at a Crown Plaza Hotel. We were not happy.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Hristijan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 1 may. 2024
Dear Guest,Thank you for staying with us. Best Regards,Lax MendozaFront Desk Manager

6/10 Aceptable

Mark, Horton

Our room had a leaking air conditioner. The carpet was wet and the room was musty. Staff said there was nothing they could do.
Se hospedó 1 noche en abril de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 28 abr. 2024
Dear Mr. Mark,Thank you for your response. Please accept our sincerest apologies for the inconvenience it has caused you during your stay. It was all about the occupancy situation that hampered us to offer you a room move. We hope we can make it up to you on your next visit in the future.

10/10 Excelente

Suhair

Staff very helpful and supportive. Good stay
Se hospedó 6 noches en abril de 2024

4/10 Malo

Konstantinas

Se hospedó 2 noches en abril de 2024

2/10 Terrible

Zaid

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
Se hospedó 4 noches en abril de 2024
Respuesta de Lax Mendoza - Front Desk Manager, el 19 abr. 2024
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 Excelente

Khalid W

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 14 abr. 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ke, el 1 abr. 2024
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 Terrible

Cliff

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 25 mar. 2024
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 Excelente

Tyshawon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 22 mar. 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excelente

samer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 4 noches en febrero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 22 mar. 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 Excelente

JILL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 22 mar. 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

2/10 Terrible

Celeste

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We've stayed here before, we'll be back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 26 feb. 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 13 feb. 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

8/10 Bueno

Rola

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very good choice. Clean and cozy.
Se hospedó 4 noches en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 31 ene. 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 Aceptable

rafel, bay village

The room has loud noise being on a busy highway with poor window insulation .
Se hospedó 1 noche en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 29 ene. 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

10/10 Excelente

Marco

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 24 ene. 2024
Dear Mr. Marco,Thank you for your recent stay with us and we are delighted to know that you have enjoyed your stay,. We look forward on your next stay.

6/10 Aceptable

riccardo

Se hospedó 12 noches en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 21 ene. 2024
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 Bueno

Ronald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Already commented. Shower didn't properly drain.
Se hospedó 2 noches en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 9 ene. 2024
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 Excelente

Rupinder

Se hospedó 1 noche en enero de 2024
Respuesta de Lax Mendoza - Front Office Manager, el 29 ene. 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 Excelente

ANTHONY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 25 dic. 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 Bueno

John

Viaje en pareja
Le gustó: Servicio y personal
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 10 dic. 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 Excelente

Teri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 10 dic. 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 Bueno

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Lax Mendoza - Front Office Manager, el 13 feb. 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 Excelente

Ginnene

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 9 dic. 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 Bueno

Bogdan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 25 dic. 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 Terrible

Nevein

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 6 dic. 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excelente

Tyler

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 6 dic. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 Terrible

Jovana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms dirty,long time for hot water to come
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 3 dic. 2023
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 Excelente

Alexis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 3 dic. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 3 dic. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 Terrible

Jeanene

Se hospedó 3 noches en noviembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 20 nov. 2023
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 Malo

Lisa

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 6 dic. 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 Excelente

Nikia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 30 oct. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the beautiful rooms & setup
Se hospedó 2 noches en octubre de 2023
Respuesta de Lax, el 14 oct. 2023
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 Malo

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
Se hospedó 1 noche en octubre de 2023
Respuesta de Lax , el 12 oct. 2023
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 Bueno

Joanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
Se hospedó 4 noches en octubre de 2023
Respuesta de Lax, el 12 oct. 2023
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 Aceptable

Rahaf

Se hospedó 4 noches en octubre de 2023
Respuesta de Lax, el 12 oct. 2023
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,

8/10 Bueno

Rickey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Lax, el 10 oct. 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 Excelente

christal

Le gustó: Limpieza y servicio y personal
Great, experience! Would come again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lax, el 10 oct. 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

8/10 Bueno

mary rita

Se hospedó 4 noches en septiembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 30 oct. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

8/10 Bueno

Janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was very clean. However, there was not enough lighting. The sliding door to the bathroom caused a lot of noise in the middle of the night. The shower door did not stay shut and water got all over the floor. But clean beats all of that.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lax Mendoza - Front Office Manager, el 30 oct. 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We sincerely apologize for the inconvenience caused during your stay and rest assured that the matter has been discussed with the concerned department. We look forward to welcome you back to the hotel again soon.