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Opiniones de Four Points by Sheraton Chicago Schaumburg

3 out of 5
Four Points by Sheraton Chicago Schaumburg
1100 East Higgins Road, Schaumburg, IL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 136 de 214 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 43 de 214 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 214 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 214 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 214 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación está recién remodelada
Se hospedó 1 noche en abril de 2021
Respuesta de Four Points by Sheraton Chicago Schaumburg , el 27 abr. 2021
Muchas gracias por tomarse el tiempo para dejar sus comentarios. Esperamos que su próxima estadía esté a la vuelta de la esquina. ¡Llámanos si hay algo en lo que podamos ayudarte!

10/10 Excelente

Pimaa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Lynzie York - General Manager, el 23 abr. 2024
Dear Pimaa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Xiao, Schaumburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect
Se hospedó 1 noche en abril de 2024
Respuesta de Lynzie York - General Manager, el 17 abr. 2024
Dear Xiao,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Mieka

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet Environment, friendly staff and very nice rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Lynzie York - General Manager, el 9 abr. 2024
Dear Mieka,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Regina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a nice hotel. Nice rooms. Kind staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lynzie York - General Manager, el 26 mar. 2024
Dear Regina,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Malo

Eric

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
My stay at the hotel was very pleasant until my last weeks in the hotel someone stolen a gold chain necklace from my belongings. It is very unfortunate that employees at this facility will do such a thing.
Se hospedó 12 noches en enero de 2024
Respuesta de Lynzie York - General Manager, el 15 feb. 2024
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us. Your experience of with your gold chain necklace missing from your room is below our standard. Please allow me some time to research this issue and I will contact you regarding the investigation.

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Full bar.
Se hospedó 2 noches en enero de 2024
Respuesta de Lynzie York - General Manager, el 5 feb. 2024
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed was comfortable, staff friendly and informative, overall a great nights stay
Se hospedó 1 noche en enero de 2024
Respuesta de Lynzie York - General Manager, el 29 ene. 2024
Dear Craig,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Manuel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good!
Respuesta de Lynzie York - General Manager, el 11 ene. 2024
Dear Manuel,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Yeej

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lynzie York - General Manager, el 11 ene. 2024
Dear Yeej,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Melissa,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay no complaints!!
Respuesta de Lynzie York - General Manager, el 15 feb. 2024
Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

MONIQUE, Miami

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like how the environment was so quiet and reserved. The staff were very welcoming and it felt like home for the days I stayed.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Monique,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Elizabeth, Chicago

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. There was not a microwave but I was only staying one night so that was not a big deal. The place smelled wonderful due to the Scent Air machine they were using. The only negative was that my upstairs neighbors were loud!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jalak

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rude staff
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Corrie

Se hospedó 1 noche en octubre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Corrie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Eduardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cigarrete smoke odor in the first room they offered ; I complained and they gave me another room in a higher floor
Se hospedó 7 noches en septiembre de 2023

10/10 Excelente

BRENDA

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved the cleanliness, quiet, room darkening shades and level of comfort provided! Will keep this on our to “stay at” list! I guess the old adage is true… you get what you pay for!! (And then some!)😎
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Brenda,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Laurie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home away from Home! Always a great stay here. The Hotel is very clean and modern, and the staff always treats me well. ( I stay here 4 nights each month for work)
Se hospedó 4 noches en septiembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Laurie,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Jalak

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was rude
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Sandra K

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I come to Schaumburg every week for business. This is now my favorite!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Sandra,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Lillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will Stay Here Again!!
The room was perfect!! Very roomy it was quiet and the AC was amazing. The staff was very polite.
Se hospedó 2 noches en agosto de 2023
Respuesta de Lynzie York - General Manager, el 5 ene. 2024
Dear Lillian,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Lynzie York - General Manager, el 11 ene. 2024
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Ganesan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Lynzie York - General Manager, el 11 ene. 2024
Dear Ganesan,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Mitchell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Paresh

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Property was clean. Very nice room. We had issue with the breakfast in the morning. When we checked in, the front desk staff told us breakfast is until 11 am. We went there at 10:30. Breakfast was already closed. A different staff member said they gave breakfast only until 10 but the staff while checking in had made a mistake and told us a wrong time. We had to catch a flight so we had to rush to the airport without eating anything. Even after asking, the front desk didn’t give juice or fruit or yogurt.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

EJ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nightie Night
Great, clean , safe area about 10 miles from O'Hare airport. restaurants and shopping nearby. Staff was super nice and quick check in. Quiet establishment so you'll get a good night's sleep.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Chaminda

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall comfy stay. Management was not able to access the computer to find out what my exact charge for incidentals was, but that may be a computer issue. Did find a hair on the night stand too. The waste container, which was a dual trash and recycle container, in the room too small, particularly in the recycle component. I do also think the room service should be every day, not every 3 days. That being said, overall a comfortable and great hotel! 4 out 5 stars i would give for sure
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Karina

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Vijaya Kumar

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I got downgraded as the room I booked was not available. After that I got my credit card charged twice and the manager would argue with me that they need to charge twice. Not a good experience checking in.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jennifer

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Rodolfo

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Jay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Nicolette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, comfortable and good location.
We enjoyed our stay very much.
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Vanessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Jhonytra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice stay
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Yuji

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Some details to improve but excellent
Overall it was comfortable stay. The hotel is clean and updated, but for some reason, the floor is not flat and bathroom exhaust vent was so old. I hope they will fix these details at some point.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Jamy

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Melanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We only stayed one night. So we were in and out. But it would have been nice to experience the amenities the hotel had to offer. They seemed very up to date and clean.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Jodi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location close to Woodfield Mall, shops and restaurants. This is our second stay here and we will be back again!
Se hospedó 2 noches en mayo de 2023

4/10 Malo

Mariam Isabel Baranda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room wasn’t ready yet no breakfast included
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Guadalupe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy quick check-in. The room was great. I would stay here again.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Jason

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Aaron

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Christine

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I had to add a night to my booking due to an unexpected emergency. The hotel was empty. I contacted the front desk prior to check in to let them know of the situation as I booked the same room, same tier. At check in again I brought up the 2nd night stay and asked for the same room.., and again they were empty. 2nd night we get back late to walk up to a locked room, not cleaned, no coffee, no towels, and had to re/check in. Terrible process and wish that at one of the 3 individuals would have explained that to us.
Se hospedó 1 noche en marzo de 2023