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Opiniones de HYATT house Chicago/Naperville/Warrenville

3 out of 5
HYATT house Chicago/Naperville/Warrenville
27554 Maecliff Dr, Warrenville, IL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 584 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 37 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 1002 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Martha Eliodina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en abril de 2023
Respuesta de Hyatt House Team, el 24 abr. 2023
Thank you so much for your feedback and we are so glad that you had a pleasant experience with us. We look for to your next visit with us sometime in the future.

8/10 Bueno

Yanet

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó estaba buena ubicado bien estaba limpio
Se hospedó 1 noche en abril de 2023
Respuesta de Kevin S., el 8 abr. 2023
Thank you for your kind words We appreciate you choosing Hyatt House!

8/10 Bueno

Cesar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel fue una buena opción para lo que buscamos, pudimos cocinar y dormir muy bien
Se hospedó 7 noches en agosto de 2021

10/10 Excelente

Mauricio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en noviembre de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel comodo y limpio
Exelente
Respuesta de Mark, el 17 mar. 2017
Thank you so much for the great review of your stay with us! I'm so glad you enjoyed your visit and we hope to see you again! Mark Schalla - General Manager

8/10 Bueno

Hulya

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice! All employees super friendly
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin S., el 30 mar. 2024
Thank you for your kind words. I am glad to hear you enjoyed your stay with us.

10/10 Excelente

Jennifer

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Kevin S., el 30 mar. 2024
Thank you for your positive review. Glad to see you enjoyed your stay with us.

10/10 Excelente

Robyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin S., el 31 mar. 2024
Thank you for the kind review. I am glad you enjoyed your stay with us.

2/10 Terrible

Joe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Kevin S., el 31 mar. 2024
I apologize your stay was less than satisfactory. If there is anything I can do to make your next stay better, please let me know.

6/10 Aceptable

Oscar

Viaje familiar con niños
Better costumer service
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk Supervisor, el 19 feb. 2024
Oscar,Thank you for your feedback of your recent visit with us. We are sorry to hear that your stay was not everything that it should be. We appreciate you bringing your concerns to our attention and we will be working with our team members to ensure something similar does not occur again in the future. We hope you give us another chance in the future to exceed your expectations.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed for a quick one night stay to let kids swim in pool. Service was top-notch from all staff, front desk staff was very friendly. Nice to have a door separating bedroom from main area.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Supervisor, el 19 feb. 2024
Michael,Thank you so much for your feedback about your recent stay. We are delighted to hear how much you enjoyed your interactions with our staff and your room.We hope to see you again in the future!

10/10 Excelente

Yeonsei

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Kevin S., el 27 ene. 2024
Thank you for your kind score and for choosing Hyatt House!

6/10 Aceptable

Nicole

Viaje familiar
The heat didn’t work so well for the weather
Se hospedó 1 noche en enero de 2024
Respuesta de Kevin S., el 27 ene. 2024
I will look into what was wrong with the heat in your room. Thank you for choosing Hyatt House!

6/10 Aceptable

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kevin S. , el 27 ene. 2024
Thank you for choosing Hyatt House.

6/10 Aceptable

Charles

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kevin S. , el 27 ene. 2024
Thank you for choosing Hyatt House!

10/10 Excelente

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bed and pillows were literally like cotton candy, room smelled like smoke. Did notify front desk and nothing was done about it.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excelente

kimberly

Se hospedó 5 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

10/10 Excelente

Latasha

Le gustó: Limpieza y servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

2/10 Terrible

Deontai

Viaje de negocios, Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room wasn't thorougly cleaned. Spider webs on ceiling.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excelente

Terrion, Milwaukee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff I had an concern with another guest whom said me and my guest were being loud but she also had a dog that was barking abruptly anytime you would walk in tha hall or it heard someone or something but I had no problem and we were laughing and playing uno cooking also but we handled it like mature adults but was still disturbed by the act but I loved the room and staff will definitely be back sometime soon
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

2/10 Terrible

Robert

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty shower was gross, misleading pics/description's of the rooms! Prices were a kind of high for a below average room at an outdated hotel!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
I apologize your stay was less than satisfying. I will look into the issues you had with your room. Thank you for sharing the experience with us.

10/10 Excelente

Deja

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

6/10 Aceptable

Stacy

Se hospedó 2 noches en noviembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

10/10 Excelente

Yeonsei

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Kevin S. , el 10 dic. 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

2/10 Terrible

Ibrahim

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kevin S. , el 10 dic. 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Kevin SerioOperations ManagerHyatt House Warrenville

10/10 Excelente

YENJU

Se hospedó 14 noches en noviembre de 2023
Respuesta de Kevin S., el 18 dic. 2023
We are glad you enjoyed your stay with us. Thank you for choosing Hyatt House!

8/10 Bueno

Leslie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was nice. Did take a long time to get hot water through the shower the first night (at least 4 minutes of running it before I could get in because it was too cold). Was really quiet the first night but the second night there were a lot door slams happening all throughout the night.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kevin S., el 29 nov. 2023
Thank you for your feedback. I will certainly find out why there were hot water issues during your stay. We appreciate feedback so we can do our best to make your future stay even better.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
Okay for one night
It is a relatively new hotel but feels worn. Not bad for one night but probably won’t stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kevin S., el 19 nov. 2023
Thank you for your feedback. I apologize your stay was not up to Hyatt standards. Please feel free to reach out to us with more feedback so we can better any future stays for yourself and other guests.

10/10 Excelente

Lucero

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good service
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hyatt House Team, el 6 nov. 2023
Thank you so much Lucero for your feedback and we are so happy that you enjoyed your stay with us. We very much look forward to your next visit sometime in the future.

10/10 Excelente

Kathryn, Naperville

Le gustó: Limpieza y servicios
Very nice place
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 5 nov. 2023
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us. We look forward to your next visit some time in the future.

10/10 Excelente

Petty

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Petty for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

6/10 Aceptable

MARIA CLARISSA, Land O Lakes

No le gustó: Servicio y personal
The microwave in the room did not work. When the room was cleaned during my stay (I asked one time), the bedsheets were not changed, the trash was not taken from the bathroom and the toilet paper supply was not replenished.
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much for your feedback Maria and we apologize that you had some issues with your room and housekeeping services which will be communicated and addressed. We hope that you might give us another opportunity to serve you sometime in the future.

10/10 Excelente

Caprice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property and great workers
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Caprice for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

8/10 Bueno

Rahim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect for a short stay (visiting for a wedding). Breakfast spread was good but dinner options could be better
Se hospedó 3 noches en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Rahim for your feedback and we are so glad that you enjoyed your stay with us and we will communicate your concern regarding the dinner options to the appropriate department. We look forward to your next visit with us sometime in the future.

10/10 Excelente

Kathy, Chicago

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Combo room with kitchen, full fridge. I liked the room with the sitting area and great king bed. Bathroom area ok, but a bit crunched with closet in the bathroom. I was hoping for a larger room with all that was contained, but it was comfortable for the one day we stayed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Kathy for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

10/10 Excelente

Aricka

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the home away from home feeling. There was a full kitchen, living room, and sleeping area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Aricka for your feedback and we are so glad that you had a pleasant stay with us and we very much look forward to your next visit with us sometime in the future.

6/10 Aceptable

Brittany

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much for your feedback and we apologize if your stay with us was anything less than satisfying. We hope you might give us another opportunity to serve you sometime in the future.

8/10 Bueno

Kathy, chicago

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My husband and i have stayed here around 5 or 6 times. We love the area its a great place for a stay cation.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Kathy for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

8/10 Bueno

Roderick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I would stay there again.
The room was quiet. I was a little disturbed by he animals allowed. I have allergies and didn’t realize it was pet friendly. I also was not feeling well, so put off by this. Pool was a little chilly. Bed was hard. Everything else was clean. The breakfast was very good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin S., el 9 oct. 2023
Thank you for your kind review. We do offer some non-pet friendly rooms if you request them during your next stay. I will pass on your positive comments about cleanliness to our housekeeping department.Thank you for choosing Hyatt!

8/10 Bueno

Tommy, Chicago

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
If you need anything you just have to ask multiple times for it
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin S. , el 9 oct. 2023
Thank you for your positive scores. During your next stay with us, please feel free to contact me directly if you have any issues receiving your requests upon your first time asking.Thank you for choosing Hyatt!

10/10 Excelente

Kerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much Kerry for your feedback and we are so glad that you had a pleasant stay with us and we look forward to your next visit with us sometime in the future.

10/10 Excelente

Nick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For our first time ever being there me and my wife was very impressed. We will definitely be coming back in the near future.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hyatt House Team, el 2 oct. 2023
Thank you so much for your feed and we are so glad that you enjoyed your stay with us. We look forward to your next visit sometime in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Customer service was wonderful!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hyatt House Team, el 29 oct. 2023
Thank you so much for your feedback and we are so glad that you enjoyed your stay with us and we look forward to your next visit with us sometime in the future.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Needs a little TLC.
This hotel needs a renovation. My room was very dark and dated.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Hyatt House Team, el 18 sept. 2023
Thank you for your feedback and we apologize that your stay with us was anything less than satisfying. Please know that your comments regarding needing a renovation have been communicated and will be hopefully be addressed soon.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Terrible out dated interior hotel
Hotel interior is way out dated. Bathroom floor is rotten and sinking and water is deteriorating along with joint and strange bug found on the bathroom floor gap. Water draining from upper floor is very noisy due to wear of interior structure. I never been such terrible condition interiors past 10years with Hotels.com reservation. Strongly recommend not listing this hotel or send some assessor to evaluate.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hyatt House Team, el 18 sept. 2023
Thank you for your feedback and we apologize that your stay with us was anything less than satisfying. Please know that your comments and issues have been communicated and will be addressed.

8/10 Bueno

Anna, Buffalo Grove

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Kevin S., el 30 ago. 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville

6/10 Aceptable

Vivian, Knoxville

Se hospedó 7 noches en agosto de 2023
Respuesta de Kevin S., el 30 ago. 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Kevin SerioOperations ManagerHyatt House Warrenville