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Opiniones de Hilton Garden Inn Addison

3 out of 5
Hilton Garden Inn Addison
551 N Swift Rd, Addison, IL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 179 de 340 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 340 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 340 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 340 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 340 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rodolfo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy muy bien esta propiedad
Se hospedó 2 noches en septiembre de 2022
Respuesta de gd, el 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Santiago

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelent value for the cost...definitly reccomend it!

6/10 Aceptable

Gregory, Stittsville

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Marviene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We came in for a wedding. This was a great cost effective option. The room was clean and comfortable.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

charlene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service and room!
Se hospedó 1 noche en abril de 2024
Respuesta de Wiola, el 29 abr. 2024
Thank you for taking the time to leave us your review, and we look forward to seeing you soon.

6/10 Aceptable

Rob

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Needs a Renovation
This hotel is in desperate need of a renovation. Had to move to another room because my 20 year old tv didn’t work, the bed in my new room had a divot from thousands of people sleeping on it, the furniture just looked worn and in need of replacement. The people were great. But everything looks old and worn out.
Se hospedó 2 noches en enero de 2024
Respuesta de Wiola, el 24 ene. 2024
Thank you for taking the time to provide us with your feedback and please allow me to apologize most sincerely for the inconvenience you experienced during your stay with the hotel.Again, I am sorry for the condition of the hotel, and I would like to inform you that, we will be going under significant renovation of the hotel this year. We are happy to know that we will give our guests a better experience than ever before. We value your business, and we look forward to seeing you again soon.Thank you for staying with us.

10/10 Excelente

Giovanni

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
Nice ambience
Se hospedó 2 noches en enero de 2024
Respuesta de Wiola, el 24 ene. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Aceptable

DOUGLAS

Se hospedó 5 noches en enero de 2024
Respuesta de Wiola, el 24 ene. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Frank

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Wiola, el 24 ene. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Stephen

Se hospedó 2 noches en diciembre de 2023
Respuesta de Wiola, el 24 ene. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Washington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Wiola, el 24 ene. 2024
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Wiola, el 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bueno

edward

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Dip In the Bed
The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.
Se hospedó 1 noche en octubre de 2023
Respuesta de Wiola, el 6 nov. 2023
Thank you for the review. We are sorry to hear that the property did not live up to your expectations. We will use your feedback to get into the rooms and ensure we are doing the proper tasks to make the hotel shine. We are glad to hear you enjoyed our friendly staff!

6/10 Aceptable

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Wiola, el 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

6/10 Aceptable

DOUGLAS

Se hospedó 5 noches en octubre de 2023
Respuesta de Wiola, el 6 nov. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Connor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Zak

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Jessica

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Giovanni

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exlende
Se hospedó 7 noches en agosto de 2023

10/10 Excelente

MARIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would like to thank all the staff that helped us with the document that we needed to notarized. Also, the desk clerk that found my pendant! I’m sorry I don’t remember his name. But I really appreciate what you did!!! Thank you very much!
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Mandy

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Timmy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Renanta

Se hospedó 1 noche en julio de 2023
Respuesta de FOM, el 10 jul. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a valued, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Brenda

Le gustó: Servicio y personal y condiciones de la propiedad
.
Se hospedó 2 noches en junio de 2023
Respuesta de Wiola, el 11 jul. 2023
Thank you for your positive review! We're glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excelente

Kathyrn

Se hospedó 3 noches en junio de 2023
Respuesta de Wiola, el 11 jul. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Malo

Margo

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
We arrived to a room with no air conditioning. We thought it was just an overworked system so asked for a fan to assist in moving the air in the room. The fan helped but the AC never caught up. We had to have maintenance come in to reboot the compression in the system to get it operating. We had arrived early and although we had originally booked a King size bed with a Jacuzzi tub we were booked into a queen room with a standard bathroom. I understand that being part of a wedding group that you only alot so many rooms to their block available but why when we booked back in March were we down graded so much on checkin.
Se hospedó 2 noches en junio de 2023
Respuesta de FOM, el 5 jun. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Cristino

Se hospedó 2 noches en mayo de 2023
Respuesta de Wiola, el 11 jul. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service
Se hospedó 1 noche en abril de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you very much for staying with us. Your feedback is extremely valuable to us.

8/10 Bueno

Mike

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lot of construction in the area. Bed was very hard.
Se hospedó 2 noches en abril de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback and I am truly sorry for the difficulties you faced with our bed and the construction in the area.

10/10 Excelente

Steven

Se hospedó 4 noches en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

sarah

Se hospedó 1 noche en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Jerome

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your wonderful review! Please come back and stay with us again!

6/10 Aceptable

Eric

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Luana

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Family
Se hospedó 2 noches en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

8/10 Bueno

Jeannine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Valentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel
Our stay was amazing. My husband and I loved everything about the hotel.
Se hospedó 2 noches en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, great room, pool is great
Se hospedó 1 noche en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your wonderful review! We're glad you enjoyed your stay with us, especially our amenities. We look forward to welcoming you back to Hilton Garden Inn Addison the future!

10/10 Excelente

Marci

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Wiola, el 19 abr. 2023
Thank you for your feedback, and we look forward to seeing you again soon.

4/10 Malo

Bryan

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Focus on the little things
They were doing some renovations which are needed. It felt like I walked into 1995 in there. Would have liked to have seen some to-go breakfast options. There was nothing to grab and go. Water was hard to find and there were no great options to buy.
Se hospedó 2 noches en enero de 2023

4/10 Malo

HEATHER

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Not given appropriate room
I had requested a handicapped accessible room, and verified at check in that it was. Before we left for dinner, my daughter checked and said there was no shower bench, because with my disability i cannot stand more than a minute. I asked at the desk for a bench to be sent to my room, and the guy working said he would. When i finally got ready for bed, there was no bench. Then i noticed the toilet is not the height to be ADA compliant, there were no grab bars anywhere in the bathroom, and if i was using my wheelchair, it would not fit in the bathroom all the way. I could see the room is accessible for the visually impaired, but not for me with my physical disability. And i know the guy at the desk knew i was using a walker. Also, the beds are as hard as rocks. Both my 22 year old daughter and i agreed on that.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Graciela D., el 7 ene. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Tracy

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
The beds in this place are awful. We slept the whole next day because we didn’t sleep the night we stayed
Se hospedó 1 noche en diciembre de 2022
Respuesta de Graciela D., el 7 ene. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Malana

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a nice hotel in a quiet neighborhood however the main reason for the stay was so our kids could swim and the adults could enjoy the hot tub. The pool was cold supposed to be heated which it clearly wasn't warm enough with it only being 22' degrees outside. Plus it definitely needed shocked the smell of chlorine was extremely strong. And the hot tub was not heated at all nor did the jets work. 😒 Very disappointing.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Graciela D., el 7 ene. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a guest, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Daniel

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
.
Se hospedó 2 noches en octubre de 2022
Respuesta de gd, el 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Ted

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very functional. Good breakfast. Noisy neighbors. Expensive.
Se hospedó 1 noche en octubre de 2022
Respuesta de gd, el 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hockey game weekend
Overall good stay - location perfect, list of area eating establishments was helpful and the ones we picked were great.
Se hospedó 2 noches en septiembre de 2022
Respuesta de gd, el 13 oct. 2022
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicely decorated, very clean, quiet rooms.
Se hospedó 2 noches en septiembre de 2022
Respuesta de GD, el 30 oct. 2022
Thank you for taking the time to share your experience. We look forward to seeing you again.