Lounge
Ver disponibilidad

Opiniones de MainStay Suites Northbrook Wheeling

2.5 out of 5
MainStay Suites Northbrook Wheeling
8000 Capitol Drive, Wheeling, IL

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 286 de 795 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 274 de 795 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 795 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 64 de 795 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 58 de 795 opiniones" "

8.0/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

jose

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cobraron la habitación, aún diciéndoles que pague por expedía en línea, en total me cobraron 2 veces una sola noche.
Se hospedó 1 noche en mayo de 2024
Respuesta de Lake Reid, el 16 may. 2024
Hello! Thank you for your comment. You were charged once.

2/10 Terrible

Eliezer

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La reservación no me la aceptaron por llegar luego de las 12 am es injusto
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

8/10 Bueno

Germán

Bueno
Buena relacion precio producto, vale la pena
Se hospedó 2 noches en septiembre de 2018
Respuesta de Sharon, el 5 oct. 2018
Good price product ratio, it's worth it Thank you for taking the time to tell us about your positive experience while at the Hawthorn Suites by Wyndham. I will share your feedback with our team who is committed to provide great service. Again, Thank you and we look forward to seeing you again!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2018
Respuesta de Sharon, el 12 oct. 2018
Thank you for taking the time to give us your review of the Hawthorn Suites, Wheeling. I will share your feedback with our team who are committed to provide great service. Thank you for your business and please come back and stay with us again.

8/10 Bueno

pablo alfonso

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

8/10 Bueno

Jose, Costa Rica

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Recomendable para todo viajero
Habitacion espaciosa y con todas las comodidades. Amplio parqueo y desayuno variado.

10/10 Excelente

Amber

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
Bathroom was dirty. The walls were yellow
Se hospedó 1 noche en mayo de 2024
Respuesta de Lake Reid, el 20 may. 2024
We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Please visit us again soon! Lake Reid, General Manager

10/10 Excelente

jerry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place good price well stay again
Se hospedó 8 noches en abril de 2024
Respuesta de Lake Reid, el 29 abr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Excelente

Ozment

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Lake Reid, el 25 abr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Excelente

Susanna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room had a cooktop, full sized refrigerator, garbage disposal, and a dishwasher. Unfortunately only 1 small saucepan to cook with and nothing to use to hand wash anything. Since there are only a couple plates and glasses, seems crazy to run the full sized dishwasher for that. Room was very clean with a soft chair, table and desk chair. NIce peaceful neighborhood. I stayed only one night but they have weekly and monthly rentals. Housekeeping was aggressive, knocking twice before checkout time to determine if I was gone or not, which disturbs the peace. Coffee in the morning was decent and appreciated. Coffee in the room marginal. No breakfast. Overall quite nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Lake Reid, el 24 abr. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Terrible

Maria

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.
Se hospedó 1 noche en abril de 2024
Respuesta de Lake Reid, el 14 abr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lake Reid, General ManagerMainStay Suites Northbrook Wheeling

10/10 Excelente

Katerin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I actually loved this! I looked at the reviews before booking but honestly not bad! I feel like this was such a good hotel that I will be coming back here when I visit again!
Respuesta de Lake Reid, el 29 mar. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Terrible

MARTHA

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smelled, garbage’s were filled in the lobby. Not clean at all. Very disappointed
Se hospedó 1 noche en marzo de 2024
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excelente

Denis

Se hospedó 1 noche en febrero de 2024
Respuesta de Lake Reid, el 26 mar. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Terrible

Shannon

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was up to standard and it had a upbeat lively atmosphere amongst staff and patrons.
Se hospedó 7 noches en enero de 2024
Respuesta de Lake Reid, el 26 mar. 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

6/10 Aceptable

Omaria

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Terrible

SOPHIYAA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tactics to threaten and harass that have been used in hotel to instill fear and prevent from speaking the truth or being witness against their crimes, and to stop from moving forward: constant slamming doors; loud hammering banging stomping sounds from walls and ceilings; these criminal fake guests, hotel manager, housekeeping, & staff spy through hidden cameras in hotel rooms & smoke detectors, bathroom, and hack into computer/phone screen. Hotel room phone lines cut off, mold in bathroom, sink plumbing leakage, suffocating smoke through bathroom drain in non-smoking rooms, consistent threatening intimidating bomb blast & drilling noise from ceiling & hallway in noise-free rooms, hotel housekeeping break into rooms without notice. Hotel disconnected hotel wifi when I was filing a report, slowed down computer, & blocked bathroom sink drain.

2/10 Terrible

Priya

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
One of the worst hotel stays ever. The corridors and rooms smelled really bad, the floors were sticky, the bed linen and pillows were terrible. The staff was great, but unfortunately that did not make up for the terrible rooms. Will never stay at a Main Suites again.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Terrible

Brenda

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mainstay Suites Wheeling, el 22 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Aceptable

Ying

Se hospedó 7 noches en octubre de 2023
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excelente

Erich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent management
Se hospedó 2 noches en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 22 nov. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excelente

Kaylene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Awful Stay!!!
I’d never stay here again, the condition of this place wasn’t good. Not clean at all, the comfort was terrible, it’s not being well maintained. Awful stay!!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 22 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Aceptable

Sandra

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff are friendly, but the property appears somewhat run down. I suppose this type of hotel does not have a real concierge.
Se hospedó 2 noches en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 Bueno

serghei

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Aceptable

David

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Aceptable

Eric

Viaje de negocios
No le gustó: Servicio y personal y servicios
OK for the low price but I will not likely return.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mainstay Suites Wheeling, el 6 oct. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, MARCEL JEAN General Manager MainStay Suites Northbrook Wheeling 18475201684

10/10 Excelente

Todd

Se hospedó 2 noches en septiembre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excelente

Jacob

Viaje de negocios, Viaje en pareja
Le gustó: Servicios
😎
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mainstay Suites Wheeling, el 26 oct. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excelente

Silvia

Viaje en pareja
Le gustó: Condiciones de la propiedad
Nice place to stay very cozy
Se hospedó 1 noche en septiembre de 2023
Respuesta de MJ, el 13 sept. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Malo

Uzma

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms are not clean. We changed rooms but second room was also not cleaned properly. Worn out furniture and very dirty sofas will not recommend
Se hospedó 3 noches en septiembre de 2023
Respuesta de Lake Reid, el 26 mar. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Excelente

Silvia

Se hospedó 1 noche en septiembre de 2023
Respuesta de Mainstay Suites Wheeling, el 22 nov. 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Bueno

Jeff

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de MJ, el 13 sept. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excelente

Bruce

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch
Se hospedó 7 noches en agosto de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Terrible

Shin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very dirty and old
Se hospedó 3 noches en agosto de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Malo

Bartosz

Se hospedó 1 noche en agosto de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

10/10 Excelente

Avery

Se hospedó 1 noche en agosto de 2023
Respuesta de MJ, el 13 sept. 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Bueno

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff and I would recommend.
Se hospedó 3 noches en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Aceptable

robert

No le gustó: Limpieza, servicios, condiciones de la propiedad
I liked the location. I asked for an early check-in at 2PM. You would think i had asked for the moon and finally told that the foom would have to be inspected and take at least 30 minutes. I have been coming to this hotel, now has a new name and is an extended stay, for over 15 years, but i will not be returning.The hall carpet is filthy and soiled throughout. Plaster has been shoddily repaired in the lobby and is crumbling, same around the shower area in the bathroom. They only clean the rooms every 7 days and only if requested, so there is slways garbage in the hsll and stacked by the elevator. The smoke alarm went off during the middle of the day and it took about 45 minutes for them to figure out how to silence it. The ratings for this place must be faked. Their is no way on earth it should be rated anywhere near average.
Se hospedó 5 noches en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Aceptable

Sharon

Viaje familiar
No le gustó: Limpieza
The room itself wasn’t terribly dirty but outside of that the hotel was very dirty and smelled bad.
Se hospedó 1 noche en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Terrible

oscar

Le gustó: Limpieza y condiciones de la propiedad
The mattress on the bed was old is made all kind of noise I didn’t get any sleep .has to get up early.try to get some sleep next night because I was driving back to Georgia after laying down for one hour I left the hotel and drove back home.stop at a rest area to get some sleep. I paid for two nights and it was a waste of money.
Se hospedó 2 noches en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Malo

Daniella

Se hospedó 10 noches en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Malo

Curtis

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was very musty and looked like there was mold in the bathroom.
Se hospedó 3 noches en julio de 2023
Respuesta de MJ, el 13 sept. 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Malo

Gloria

Se hospedó 1 noche en julio de 2023

4/10 Malo

Faisal

Se hospedó 4 noches en julio de 2023

2/10 Terrible

Daniella

Se hospedó 3 noches en junio de 2023

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Daniella

Se hospedó 4 noches en junio de 2023

6/10 Aceptable

sandra

Viaje en grupo
We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.
Se hospedó 2 noches en junio de 2023